# Page 11 | Spiceworks Cloud Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Spiceworks Cloud Help Desk the right Help Desk solution for you? Explore 584 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews --- Spiceworks Cloud Help Desk 4.4 (584) [View alternatives](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Spiceworks Cloud Help Desk ## Showing most helpful reviews Showing 251-275 of 584 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SA Samuel A. Software Telecommunications Used the software for: Less than 6 months ### "Free Lifeline for Small Businesses" June 1, 2023 5.0 Pros Excellent for ticketing, ease of setup, email alerting, and free of cost, making it a perfect choice for SMBs. Cons Inadequate inventory system, lack of cross-team ticket routing, and absence of email alerts are areas that require attention. Review Source VR Verified Reviewer Technology Director Education Management Used the software for: 2+ years ### "SpiceWorks is Mediocre at Best" September 25, 2018 3.0 I have had both good and bad experiences with SpiceWorks. May work better in a small business setting that has multiple locations that need to submit tickets. Pros Good thought process behind it, and how it tracks each ticket that is sent in. Cons Seems like a lot of back-end work before sending out-and it may or may not work in the end even if it is setup correctly. Review Source CM Carlos M. Analista de TI Financial Services Used the software for: 6-12 months ### "Spiceworks" September 28, 2022 5.0 Pros Gerenciamento de ativos e rastreabilidade dos ativos são de alto valor e proporciona um ótimo gerenciamento e visibilidade. Cons Possui muitas propagandas durante a troca de páginas em visibilidade dos recursos. Review Source MM Matthew M. Director PMO Used the software for: 2+ years ### "Asset and Support Tracking at its finest" May 15, 2018 5.0 Pros The tool has been depoloyed to all users at the health center I am affiliated with. The team has the ability to track and monitor support requests on a daily basis. The tool is easy to use. Cons I have not found any cons with the product at this time. Integration with our other products has been simple and easy to use. Review Source Candace F. Service Customer Service Supervisor Semiconductors Used the software for: Less than 6 months ### "Great product" February 21, 2019 5.0 We were losing track of incoming requests as we were just trying to use email to monitor it all. This program allowed us to know exactly what is coming in and who is working on it, along with how long it takes to get it resolved. Pros This product allowed us to see all incoming requests, the answers and response times to those requests, and make sure that every customer was answered in a timely fashion. It allows us to talk to each other without the customer seeing, and distribute workloads. Cons There are a few things like modifying the reports that I would like to be able to do. The canned responses do not allow you to add attachments. Review Source DJ Daniel J. Mr Non-Profit Organization Management Used the software for: 2+ years ### "Convenient and works well" January 16, 2019 5.0 Love it, and love the SW community. Pros The free ticketing has helped our department TREMENDOUSLY! Also, with the free cloud helpdesk features, we have easily set it up for us and the maintenance as two separate ticketing systems. Maintenance likes it, we like it, yes. Cons None that I can think of. I always recommend it to people. Review Source DY Diego Y. Systems Analyst Associate Information Technology and Services Used the software for: 2+ years ### "Spiceworks is very easy to use." August 22, 2017 4.0 I was able to do my job and help all customers who submitted a ticket through spiceworks. Pros For someone who only does tickets/inventory on spiceworks, it works very well. Very easy to use and everything is very well laid out. Cons For someone who deals with metrics, spiceworks can be a bit difficult because it doesn't give too many options. Review Source Sam L. Systems Administrator Financial Services Used the software for: I used a free trial ### "Free is what you get." August 30, 2019 5.0 Not very friendly for asset management. Free is what you get, no support like with a maintenance contract., but lots of online forum based support, just not what I was looking for. Pros Ease of setup, and large community to assist with any issues that may come up. Discovery for asset management was thorough. Cons Once discovery was completed, not easy way to categorize how I wanted for the departments. There were duplicates when ran more than once, and didn't get detail engagement for free version from spiceworks support. I have heard good things about this product, but maybe I had higher expectations from all the hype. Review Source Phil C. IT Support Engineer Pharmaceuticals Used the software for: 6-12 months ### "Spiceworks was a nice program" May 10, 2018 3.0 Pros We used Spiceworks for ticketing and network monitoring. Never had any issues with the software but it had limited features Cons The ticketing system had a limited auditing trail. Also the network monitoring tools had only basic options. Review Source DP Dimitri P. Computer technician Information Technology and Services Used the software for: 2+ years ### "Clearly the best software for IT companies" November 25, 2018 5.0 This software is a must have for any IT company. In office we use it for everything. I love it because we can even manage our inventory with this software, which is awesome! Pros This software has anything you need. You can keep notes for inventory, create repair tickets, and assign technicians. Cons You have to spend some time to learn how to use it. Review Source OL Oliver L. IT Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Easy networking monitor tool." July 31, 2018 5.0 Would recommend to others who wish to impress and have a small or no budget to use. Pros Great customisation, free to use and deploy for commercial use. Great API support for SNMP, monitoring your network in every aspect. Cons Can take quite some configuration to get it right as alerts can be overwhelming until properly configured. Review Source MM Matthew M. IT Director Philanthropy Used the software for: 2+ years ### "We Love Spiceworks" December 21, 2017 5.0 Spiceworks is awesome, and the community is an endless resource for knowledge. Pros It's Free! Easy to get up and running Modules for network inventory, purchasing, and knowledge base The Spiceworks community is outstanding Cons Support from Spiceworks can sometimes be a little slow, but that's to be expected with free software. Review Source JS John S. IT Used the software for: 2+ years ### "A great Helpdesk system" September 11, 2017 5.0 Pros For a free product this is doing a amazing job. We have used it for a few years and it a important part of our workflow now. It has a great community and it is easy to expand with new features. Cons Because it is so easy to set up and get running some advanced features may be hidden away in odd places. Review Source AS Abby S. Assistant Director Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent IT Support Tech " July 10, 2019 5.0 It's very user friendly and what I think is most efficient is that it condensed correspondence between departments. It resolved the follow up issues, and once an issue is taken care of, the ticket is closed and documented. Pros I use this system almost weekly, reaching out to our IT department for customer support issues. It's super user friendly on the user end, and is simply an email form that we utilize. Once it's submitted, we automatically receive confirmation that our request was received. Then, the IT department opens the request and corresponds within the ticket to maintain completion of the issue. It's nice so that issues are tracked systematically, and we aren't left wondering if so and so got back with you. Cons No cons to report - this is one of the easiest communication tracking systems for IT repairs that I've ever used. Review Source VR Verified Reviewer IT Administrator Civil Engineering Used the software for: 1-2 years ### "I love the Spiceworks IT Help Desk cloud service!" June 1, 2018 5.0 Pros The thing I like most about this is the fact that it is free! Absolutely free. Also that it works really well. I have had no issues with this. I set it up and now can manage all my IT service efforts. I can run reports, track trends, use the mobile app when on the go and more. Cons The only thing I don't like about this is the fact that I did not find it sooner. Really, it does the one thing I need it to do really well. End of story. Review Source JC Justin C. IT Manager Textiles Used the software for: 2+ years ### "Get it for the Help Desk, use it for everything else" December 18, 2018 5.0 Pros \- Help desk is simple to get started - Inventory keeps information on everything in one place - Knowledge base provides a great resource for users and admins - Heavily extensible with add-ons from users and Spiceworks themselves Cons \- The user portal can be a little "hinkey" with forms Review Source VR Verified Reviewer Owner Computer Networking Used the software for: 2+ years ### "The Original" September 25, 2018 5.0 Pros Everyone that works in IT knows about Spiceworks. It's free to try and use and it does SO MUCH. Very much worth checking out. I know businesses that have managed their network and used it as a help desk for 10+ years. Cons It's a little too user friendly for me, if that makes sense. Review Source KN Kennis N. IT OFFICER Retail Used the software for: 1-2 years ### "Simple and easy to use" September 16, 2021 4.0 It's been of great benefit, tracking inventory of equipments with lots of details about the equipments, like patch levels of computer systems, or the last time it was serviced or updated. Pros Very easy to navigate user interface, integrates easily with your active directories, it's network monitor feature is great, carries out tasks like CPU utilisation, memory, reports on hardware. Cons Getting notifications for ticket updates are not quite easy to pick out, often times we miss out on tickets needing urgent attention, couldn't find an IOS version recently. Review Source VR Verified Reviewer GM Telecommunications Used the software for: 2+ years ### "This is a very usefull solution to have an easier IT life" July 8, 2022 5.0 Pros Reliable and expandable to what you actually need Cons Nothing so far. Self hosting is perfect and the software keeps improving. Review Source RP Ron P. Systems Administrator Mental Health Care Used the software for: 1-2 years ### "Great software on a budget" September 27, 2022 4.0 Pros The price is right. Hard to beat free, especially since we transitioned from a homegrown helpdesk solution to Spiceworks. Cons Missing some common features from enterprise (and pricier) solutions - automation, approvals, and customizability. Review Source SM Sam M. Field Supervisor Used the software for: 2+ years ### "With using this free service - you get exactly what you pay for. " July 5, 2018 3.0 Pros It was free. The dashboard view made it easy to quickly see our tickets, and make assessments. The reporting feature were able to be scheduled and sent at intervals. Cons The email based platform was not ideal. It was difficult to get users to send in enough information to quickly troubleshoot and assess problems. We never used the portal side submission - so I imagine that would have made things easier. Once our database grew the system crashed quite frequently. Review Source VR Verified Reviewer Senior Information Security Consultant Used the software for: 2+ years ### "I've been using Spiceworks in several companies that I've worked for" June 9, 2018 5.0 Pros The easiness of use and setup, the fact that discover hosts, printers and other devices automatically and is able to monitor them Cons Sometimes the interface get's to overwhelming with information that is hard to ignore or mark as fixed Review Source BF Brad F. EBanking Tech Manager Banking Used the software for: 1-2 years ### "Excellent help desk ticket management, for both users and IT teams, configurable, easy to use" July 25, 2018 5.0 Happy end-users, able to use a straight-forward, easy system, as well as happy IT guys, working tickets.... Pros Easy ticket creation, assignment and updates. Also like the emailable commands (ie, #assign me, etc) making it easy to respond to a ticket without entering the system. Cons Admittedly, I have not tried this much, but I'd like to get reporting on average open time, time spent by incident type, etc. Its probably there, just need to uncover it. Review Source GT Gladis T. Controller Facilities Services Used the software for: 1-2 years ### "Lternative use" December 3, 2020 5.0 I left the company but know that facilities manager kept using it years after. He was pleased as was the CFO. Pros Great tracking of open tickets. Easy to see what has not been completed. We used this to track facility service tickets at a school. Teachers had the ease of submitting and seeing when the request was completed or the progress made if it entailed multiple stages. Cons At the time 2010 there was no app. There were no user complaints. Review Source DC Dan C. Receptionist Computer Software Used the software for: 2+ years ### "Spiceworks Changed How I communicate " June 17, 2015 4.0 Pros My favorite part of Spiceworks is how user-friendly it is. As an individual with an average knowledge of technology, I have found that Spiceworks makes it easy for me find answers to questions that I have about different software or hardware. Another part of the website that I like is how much of a community it is. After a while, you notice familiar users posting on the various threads. I see the community focus as being a huge asset to Spiceworks since you get to know the people who are repeatedly writing on the site. Cons I have been frustrated at my job as an administrative assistant for a technology company when using the helpdesk portion of the software. At times it was slow and would easily freeze up. This could be maddening at times because of how much I needed to work through our tickets to see what work had been completed. 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