# Page 12 | Spiceworks Cloud Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Spiceworks Cloud Help Desk the right Help Desk solution for you? Explore 584 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews --- Spiceworks Cloud Help Desk 4.4 (584) [View alternatives](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Spiceworks Cloud Help Desk ## Showing most helpful reviews Showing 276-300 of 584 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LF Laurie F. Account Manager Used the software for: 2+ years ### "Spiceworks is ok" May 4, 2018 4.0 Pros The ability to submit a Spiceworks ticket from my desktop for IT issues is convenient and easy to use. Cons If the IT issue I'm having has to do with signing in on my desktop, I'm unable to submit a ticket and have to find a co-worker to log the ticket for me Review Source DC Desmond C. Systems Administrator Packaging and Containers Used the software for: 1-2 years ### "The best help desk software!" March 27, 2019 5.0 We used to have manual records of our IT inventory, but with the introduction of Spiceworks we are now computerised. Pros As a Systems Admin I have become friends with Spiceworks IT Help Desk because makes my job easier. It made it possible for my company to a have all IT assets recorded. Each asset for example a laptop is recorded with all it's specifications like RAM size, HDD size, OS etc Cons No System Admin will hate this software. Review Source Rudy F. IT Systems Engineer Hospital & Health Care Used the software for: 1-2 years ### "Best free IT Help Desk software " December 6, 2018 4.0 Pros I believe is the Best free IT Help Desk software available. It has alot of the features you usually only get with the paid versions of other helpdesk apps. They also have a large forum of IT pros that can and do help with any questions you may have on any IT issue. Cons I can't really complain about a free software that does the stuff you normally have to pay for. Review Source Ryan M K. Information Technology Manager Used the software for: 6-12 months ### "Basic software review system for free" July 20, 2018 3.0 Easy network monitoring. I installed on a machine and had it ping an outside address to test for internet connectivity. If the connection was down, it emailed me (when the internet came back up). Pros It is easy to use. Simple interface. I have used it both at work at home to troubleshoot an internet connection. Cons The software does what it is supposed to do. Basic network monitoring and that's it. My least favorite part of this software is that it is "heavy". For what it does, the download is large and requires some processing power on the host computer. Review Source DA Daniel A. IT Coordinator Government Administration Used the software for: 1-2 years ### "IT Help Desk is a very nice solution for a small it team." January 22, 2018 5.0 This is a great solution for a small IT team to keep track of support tickets. Pros IT Help Desk is completely FREE. It has lots of very nice features. It has free support. It has email integration. It has a client web portal. Can integrate with other applications via API. Cons IT Help Desk is lacking some of the features that come with paid brands like the ability to schedule tickets on a calendar. Lots of adverts. Review Source SO Shon O. Network Administrator Wholesale Used the software for: 2+ years ### "Good place to start for Helpdesk" August 15, 2019 4.0 Pros Very short learning curve. Customization via plugins. Decent reporting features. Onprem option. Cons The network scanner cannot be disabled, not able to make certain changes while it is running. Scanner does not stay off when you manually turn it off. Review Source Paul T. Projects & End User Support Specialist Religious Institutions Used the software for: 2+ years ### "Definitely worth the price!" December 14, 2018 4.0 We used it for over 5 years and it served us well. We have since moved on to a paid service. Pros It is a free tool and provides amazing functionality. Cons I love the network scanner, but it takes a look of work to keep the DB clean. Review Source RC Ronnie C. Associate Director Primary/Secondary Education Used the software for: Less than 6 months ### "Useful but too cumbersome " January 24, 2017 3.0 Spiceworks provides a valuable way to keep track of tasks and to provide a system of accountability for employers. The interface of the platform creates a few issues. The size of the font in tickets is too small, it makes it difficult to work from it on a daily basis. Also, there are a few glitches with how information is displayed when the screen is enlarged. It's difficult to see the last ticket as it is often hidden under the field where you view information. When you link tickets to a group email, it doesn't always show who the ticket is from...instead, it lists the ticket as coming from the group email...which makes it difficult to follow up on issues. Pros Provides a way to track tasks, creates reports on productivity. Cons The size of the font in tickets is too small, it makes it difficult to work from it on a daily basis. Also, there are a few glitches with how information is displayed when the screen is enlarged. It's difficult to see the last ticket as it is often hidden under the field where you view information. When you link tickets to a group email, it doesn't always show who the ticket is from...instead, it lists the ticket as coming from the group email...which makes it difficult to follow up on issues. Review Source BM Brandon M. Technical Support Engineer Telecommunications Used the software for: 2+ years ### "All that Jazz" September 15, 2017 5.0 Pros Easy to setup and use. Help desk has all the essentials. Network scanning capability and active directory integration. Cons Third-party integration is not widely available. Not as customizable or brand-able. Add-ins not being supported. Review Source DS David S. IT Tech Human Resources Used the software for: 2+ years ### "Simple to setup but doesn't scale well" January 2, 2020 3.0 Pros Easy to use and set up, great for departments just starting off with a helpdesk Cons Doesn't scale well when you increase the number of users, it slows to a crawl and then can crash a lot. Uses a noSQL database so that is the bottleneck Review Source AA Aman A. Sr. Manager, Cyber Security Architect Real Estate Used the software for: I used a free trial ### "Decent tool" June 4, 2023 5.0 Pros Decent tool, good for small and mid sized company. No they have the cloud version instead of having the local install on the server. Cons Would prefer a simple dashboard. Personally it has a lot of information to digest. Review Source VR Verified Reviewer Chief of Operations Used the software for: 6-12 months ### "Spiceworks Help Desk is very easy to use, and is a great starter system." July 19, 2018 4.0 It was incredibly easy to set up, and is fantastic for a growing company that needs to formalize help desk ops quickly. Pros I like that we were able to go from no formalized help desk software to a ticketed, manageable system in essentially days. Set up was simple, and our company has benefited greatly. Cons I think it's a bit clunky. Meaning that it lacks some versatility in the UI. Users in 2018 are accustomed to a slicker look and feel, and more automated options. I think that future releases could up the game, so to speak. Review Source BL Bryan L. IT Systems Administrator Information Technology and Services Used the software for: 2+ years ### "Great FREE software that has some amazing capabilities!" October 3, 2017 5.0 Ease in my day to day operations in keeping up with network and hardware appliances Pros I like the automatic inventory features of this software. Including the Wake On Lan feature and MAC address mapping to network switch ports across the network! Review Source KL Kevin L. Partner Telecommunications Used the software for: 2+ years ### "Great Free Helpdesk Software" October 23, 2018 5.0 Highly recommend Spiceworks Helpdesk, great product with my kind of price - FREE!! Pros Free is Free, so what can I say, it can also record and create an inventory of all items on your network. Fantastic saving that allows you to move helpdesk budget elsewhere. Cons Only downside with free is the ads and also the emails that you get trying to sell you stuff, but as long as you use a spare email address for it. None of this should be an issue. Review Source VA Victor A. IT Manager Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Good tool to use for ticketing but not so much for management" October 30, 2020 4.0 For a free tool, you really can't go wrong with setting this up. Ease of set up is what makes it even better! Pros Free! It was free to deploy so I enjoyed that. It was not overly difficult to deploy and we got a ticket system working with minimal effort. Now users can submit tickets and we can easily trace back to history of tickets. Keep track of who is doing what. We have tried the asset management and it was a ok at best. Cons The network asset management is not a great tool. It does scan all devices but having so many in our organization just made it a nightmare to try to set up. Integration with our ERP is an issue we can't seem to solve so we gave up on it. Reason for choosing Spiceworks Cloud Help Desk Free Review Source JL James L. Global IT Coordinator Hospitality Used the software for: 2+ years ### "Spiceworks has been a great help" August 9, 2017 4.0 Great for medium and small businesses. The resources available through Spiceworks makes it well worth the cost of admission. Pros From the download to the end of the install, Spiceworks is very easy to set up. It is easy to mange, you don't need a network admin. It is easy to use, you don't have to be in IT. Cons While Spiceworks is very easy to use it is not designed for a large businesses. Some patches force you to reset views (No big deal) Review Source SP Sandip P. IT Administrator Government Relations Used the software for: 2+ years ### "Great Product for Free Helpdesk" November 6, 2019 4.0 Pros Ease of use There is no licencing cost Very easy to set up and manage Ticket dashboard is very easy to understand and manage open tickets Cons Basic reporting feature. Does not allow customization of reports templates Review Source SS Steven S. IT Manager Financial Services Used the software for: 2+ years ### "Favorite Software Plus Community" January 9, 2019 5.0 Allowed us to quickly implement inventory system, alerting, and helpdesk. Pros Incredibly active and helpful community. Killer features for helpdesk, and can be customized easily. Cons Performance suffered after 7.0 update a few years ago. Review Source RM Rachel M. QA & Compliance Director Civic & Social Organization Used the software for: 2+ years ### "Functional system" February 1, 2019 4.0 Pros I like the ability to easily 'merge' related issues. This comes in handy often in our organization--multiple users of our electronic health record often are responsible for various parts of a process. As a result, issues arise and are communicated from multiple users. Being able to see the pattern and 'combine' the issues into one is incredibly helpful for efficient management and addressing of issues. Additionally, the ability to 'categorize' issues and 'assign' to different users is great. Cons The user interface is not the most aesthetically pleasing. Review Source MR Marino R. IT help desk Consumer Goods Used the software for: 1-2 years ### "Spice from a IT perspective" February 6, 2019 5.0 The biggest advantage to me about Spiceworks is that for a small company with not many resources or money to spend on expensive products this is a great way to keep organize. Pros The thing I like the most about this software is that is free, the system is very handy for using to remember task or just keeping a knowledge base for issues you have resolved. It is also very easy to communicate to end users updates on the work that is being done. Cons There is not much to not like about a free product like this one, but one suggestion would be for you to be able to change the layout of the tickets. Review Source DS Dominic S. Systems Consultant Used the software for: 2+ years ### "Excellent IT help desk ticket management program." November 23, 2017 4.0 Pros I like how I can put due dates on open tickets so I can keep tabs on tasks and when they need to be completed. Cons We receive an email when a new ticket has been created or a team member has replied to it. I've run into issues where when I reply to the ticket via email, it doesn't update the ticket in Spiceworks. It doesn't happen all the time, but it's definitely frustrating when it happens. Review Source TK Tom K. IT Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Very flexible product" July 16, 2019 4.0 Pros This product is very easy to customize. We use it for IT and Maintenance work requests. Cons Once a request form is created, it is hard to modify. You can add and subtract fields, but not rearrange them. Review Source TT Tyler T. Youtuber Entertainment Used the software for: 6-12 months ### "I use Spiceworks every day, and it keeps track of what is going on in our network " February 8, 2018 4.0 I learned how to install and configure software using Spiceworks. From there, I can now keep an eye on my network anywhere I am (as long as I have my phone). Pros The price of course would be the first thing I like, but this software is very feature- regardless of the price. I use this on our home network, it monitors my desktop (gaming PC), two laptops, 4 tablets, a smartv, and a bitcoin mining rig. I can monitor everything on my phone because it automatically sends emails if there are any issues. Cons It is very hard to learn. My dad is a SysAdmin, and he MADE me learn to set up Spiceworks and use it, and I am thankful he did because it got me interested in Networking and taught me to configure software to meet my needs. Review Source VR Verified Reviewer Technical Support Accounting Used the software for: 2+ years ### "Spiceworks has a great community of users" January 29, 2019 5.0 Pros Spiceworks is great for getting to know other IT professionals. I used their platform for help desk and system monitoring. I really like their involvement in the IT community. Cons Creating tickets and managing them felt bare bones compared to other IT help desks and system monitoring outlets. Spiceworks keeps ads on their site and at times it would be hard to distinguish their professional side from their easy going attitude. We ended up switching services due to much more robust platforms because we couldn't handle our billing, passwords, systems, and Help Desk within Spiceworks. Review Source KM Kayla M. Admin Assistant Consumer Goods Used the software for: 2+ years ### "Spiceworks has made our systems team operate and maximum efficiency" January 11, 2018 5.0 Definitely start here if you're looking for helpdesk software. Pros Spiceworks has allowed us to maintain a filing system solely for IT needs. With a high influx of IT requests, concerns, software updates, and ideas for improvement from over 20 sales guys around the U.S. an automatic filing system has allowed our busy Systems Department to get to urgent request immediately, while answering minor emails in a timely fashion. Cons The mobile app has a latency that doesn't seem to improve with updates. Not sure why since it's cloud based, then again it's also free. Review Source Similar Products Featured ## Related categories [IT Management](https://www.capterra.com/it-management-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[Network Troubleshooting](https://www.capterra.com/network-troubleshooting-software/)