# Page 13 | Spiceworks Cloud Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Spiceworks Cloud Help Desk the right Help Desk solution for you? Explore 584 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews --- Spiceworks Cloud Help Desk 4.4 (584) [View alternatives](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Spiceworks Cloud Help Desk ## Showing most helpful reviews Showing 301-325 of 584 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EK Eric K. IT Director Primary/Secondary Education Used the software for: 2+ years ### "Spiceworks fits the bill!" May 29, 2015 5.0 Pros Spiceworks is a HIGHLY competitive inventory management and helpdesk software (vendor). The community is invaluable as a point-of-contact for anything and everything IT-related. Many Google searches for support topics even bring back Spiceworks community discussions as the top 1, 2, or even 3 results. Spiceworks has built a product that is ad-supported and community-driven. I absolutely love Spiceworks! Cons My only real complaint is the ads, which can be removed by purchasing the premium product. Of course, the product is ad-driven so there's really no cause for complaint. Review Source nC nathan C. IT Manager Retail Used the software for: 6-12 months ### "GREAT SOFTWARE" June 30, 2021 5.0 Solving the task of keeping track of scheduled projects and tickets that work with multiple users and administrators. Pros Okay, I'll start out with my favorite parts of this software, it's fantastic for managing work load and keeping up with projects. I use it regularly for IT work and it handles tasks very well. Favorite feature: Emailing ticket in, great feature. Cons I think the main part I least like about this is the reporting part of the ticketing section, that could probably use more additional features. It's a bit limited. Review Source AK Aaron K. Director of Institutional Research / ERP Administrator Higher Education Used the software for: 6-12 months ### "Ease of Use" July 19, 2022 5.0 Pros The ticket tracking is very easy to use. Cons The ability to have all tickets in on location with status attached instead of ticket status drop down. I lose my tickets in the other ticket status list. Review Source BP Bob P. Tier 3 Used the software for: 2+ years ### "Best Free Solution around" March 16, 2018 5.0 none Pros FREE! this can be dropped on a windows computer setup in under an hour and monitor almost anything. It doesn't take a Programming degree and will help you with up time, inventory tracking, service outages, resource monitoring, and some much more. This is the 1st network monitor I used and my goto in any small environment. If you are an overloaded tech and you want peace of mind and something to be everywhere at once cause you know you can't be this it your best friend. The KB is awesome, the support docs are good, and you can toss the software on an old Windows machine you decommissioned. The KB and user forums will help you resolve 99% of you're issues and if not the solution is Wipe and Reload. Cons There are a lot of adds and popups, its free what you expect. It can product a number of false positives because its not as verbose as the bigger monitoring suites. Review Source Mario N. Transport Network Development and Operations Expert at IP and Data Center Infrastructure Departement Telecommunications Used the software for: 6-12 months ### "Spiceworks IT Help Desk" January 30, 2019 2.0 Pros It is free and online community of users.It can be customized. Cons Reporting can be improved.No SLA tracking. Review Source VR Verified Reviewer I.T. Support Technician Consumer Services Used the software for: 1-2 years ### "Organized and Easy to Use." March 22, 2019 5.0 Pros Simple and easy to use. Has most of the features you would expect from a IT Help Desk software. We are able to keep our team organized and on task through the ease of the system. Cons Sometimes the tickets gets a little glitch. They are all lined up in a horizontal list and occasionally one will go black as you scroll down the list. Review Source PK Pauline K. Director of Special Projects Primary/Secondary Education Used the software for: Less than 6 months ### "Useful but Decided Not to Keep Using it (used cloud version)" December 20, 2016 4.0 I used the cloud-based version of Spiceworks for our tech support team as our ticketing system. It was a way to keep track of all the inquiries, a way to divide tasks, keep track of how quickly these tasks were getting done and what topics are being worked on the most. Spiceworks is very easy to get off the ground, very easy to use. I liked the categories, having its own portal, & email address. I used it with my google group so anyone who emailed our specific email would then get forwarded to Spiceworks and from there it would automatically generate a ticket. I found it great to take a quick look to see productivity and efficiency of the team. It's a centralized location and prevents topics/emails from being forgotten. Pros Easy to use. Reporting feature is cool to see what response time is, can export a report to CSV. Nice for supervisors to see what is being worked on. It splits up the responsibility of the tasks and we know who is responsible. Cons Any yahoo.com emails would not get the creator labeled properly so if we were to respond to that ticket, it wouldn't go to the actual creator. Staff found it cumbersome and difficult to read the small font and to follow the thread. Review Source JC John C. Designer Management Consulting Used the software for: 1-2 years ### "Very helpful program for tracking employees computers" December 11, 2018 5.0 Pros \- Before we installed Spiceworks, we had a hard time managing licenses and how many seats of each version of each software we had, where they were installed, etc. - Spiceworks can store registration and installation details on all of our programs, including pending renewal dates for subscription licenses. Cons \- We use cloud storage at our company, so I was unable to set Spiceworks up easily. I had to configure a remote DNS for each computer to report their data to, and then access that information from my computer. Review Source EH Emil H. Head of IT Financial Services Used the software for: 6-12 months ### "The best free Help Desk platform" April 20, 2017 5.0 We have been using Spiceworks as our main IT Help Desk Platform. I am using the word platform as it is really a platform on top of which you can build you IT management. A lot of apps are available and you can use it even for approval processes for the IT. It is fast to set-up, easy to use and whats most important it is free. The only disadvantage is that is uses SQL lite so if you want additional reporting, you have to be creative. It comes with a rebuild dashbord but if your IT is not small, you may want to consider other ways of managing the performance of your workers. The biggest disadvantage is that you can not exclude the "waiting" period of some ticket from your general timeframe in your reports automatically, this has to be dome manually. For everything else, Spiceworks truly "rocks". Pros Fast, easy to use, lite Cons Only SQL lite, reporting Review Source MS Marko S. IT Support Technician Hospital & Health Care Used the software for: 1-2 years ### "Simple And Effective" March 5, 2019 4.0 Pros Spiceworks help desk software is simple enough for an individual with limited knowledge to set up a help desk/ticketing system. Its great for managing a small office. Cons Occasionally the network monitor will flag things that aren't an issue. Besides that, the help desk software seems to work great once configured properly. Review Source VR Verified Reviewer LAN / Web Development Specialist Government Administration Used the software for: 2+ years ### "A Good help desk solution" April 26, 2019 4.0 We needed something to replace our existing expensive and buggy help desk software. Spiceworks has fit the bill very well with no cost and a quick learning curve. Pros Spiceworks is widely used and is free. It is easy to use and connects you to a community of other users that can help with common IT problems that you run into while helping your end users. It is really easy to keep track of tickets, assign and fulfill them. Also reporting on this is easy. Cons Occasionaly performance has been slow but the problem was solved with help from the community Review Source MH Mohamed H. IT Consultant Information Technology and Services Used the software for: 1-2 years ### "Spiceworks IT Help Desk " April 16, 2019 5.0 Pros Spiceworks was very easy to get used to as an IT Help Desk employee. Tickets are easily accessible and organization on the software is very good. Easy to track progress on current issues or past issues. Cons With alot of work orders floating around, the search engine could be improved to provide a better experience. Review Source SK Scott K. Director of IT Education Management Used the software for: 2+ years ### "Used for Years" July 21, 2016 5.0 There is a local (completely free) or web based version (monthly cost $10), exceptionally easy to use and install. Updates have been seamless and it is a unified communications platform Pros Easy, configurable and free. Has an App for Admins which makes remote administration easy. Has good updates, version control and notifications. Cons Can't interrogate 100% of network devices but it is close to it. Review Source JR Justin R. Software Support Specialist Accounting Used the software for: 2+ years ### "Great and free ticketing system!" May 13, 2019 5.0 Pros Well, it does the job for free! You can assign autoreply and control notifications too. Cons Not much, we just had to install a piece of software on our server. Review Source RV Ray V. Lead Strategic Training Specialist Security and Investigations Used the software for: 6-12 months ### "Awesome Ticket Tracker" February 11, 2020 5.0 Spiceworks IT Help Desk aided me a great deal in managing IT tickets within the office and to be able to prioritize and track them. Pros This software allowed me to easily view and keep track of any IT Help Desk tickets that came in. Being able to have an easy to read list allowed me to prioritize what needed to be done and in what order. Cons There wasn't anything to dislike about it. The software is friendly enough that new IT agents and tenured ones should be able to figure it out without issue. Review Source DD Douglas D. IT / internet director Used the software for: 2+ years ### "Good basic software for In house IT Departmet " May 17, 2018 4.0 Pros First and foremost this is free software. It allows are IT department to track and support many tickets. Relatively easy to use. Documentation and Webinars are more than adequate. Cons We had a little difficulty installing product and getting it set up the way we wanted it but nothing major. Bug fixes and updates are slow but they are free! Review Source Matt A. Vice President, Operations Environmental Services Used the software for: 2+ years ### "Great internal help ticketing system" December 5, 2018 5.0 Pros We've implemented Spiceworks for ticketing across multiple layers of our company: IT, Marketing, client service and product. The tickets are directed to the key team member and we can track all past ticketing to look for trends or issues Cons Tickets are not easily visible for other team members to see so we often times get repeated tickets. It would be great to have that sort of transparency so others can see what issues are affecting multiple people Review Source RD Rob D. Systems Administrator Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Free Help Desk? Yes, please. PC Inventory could use some work." May 27, 2015 4.5 Pros One thing that sets Spiceworks apart from their competitors is the responsiveness of the support staff - which is free! If you have a problem, they'll email you back usually within the hour with a response, and will help you until the issue is fixed. This is more than I have experienced with various paid solutions over the years. For some reason, this just works. The Help Desk is exceptional - again, considering this is a free product, it is quite extensible and has many options out of the box. Now, it's not an ITIL certified application, but for most SMB's, this will do the trick out of the box. You can literally be up and running within 10 minutes of install. Cons Sometimes, the direction of the development for the various modules (purchasing, inventory, etc.) aren't quite in sync, so you'll see some development progress quickly in some areas, while others still look as though they've been untouched for the past 3 or 4 major revisions. I think since the company has increased in size so quickly, there is some code creep which has occurred over time. I do believe that the devs are trying to reel the codebase in, but right now, it's kind of all over the place. Review Source NH Nicholas H. IT Project Manager Information Technology and Services Used the software for: 2+ years ### "Spiceworks Is a great Starter Software" January 6, 2022 5.0 I still stand by spiceworks as being my first piece to suggest to someone if they are thinking about anything helpdesk related. Pros I love the fact that this software is relatively easy to setup and easy to configure. One of the biggest points about this software is that is does quite a bit for being free. Cons More configuration of the details of each computer itself as well as a better reporting options. Review Source FC Fabrizio C. IT Desktop Support Used the software for: 2+ years ### "Clean and easy to use" March 1, 2018 4.0 Pros Layout is organized and easy to follow Easy for users to submit tickets via email Plenty of add-ons and community members sharing ideas Review Source RB Ryan B. IT Manager Used the software for: 2+ years ### "Great free helpdesk tool for IT pros" April 3, 2018 5.0 Pros Very customizable - you can add categories, columns. Works seamlessly with users and is very easy and simple to use and make changes. More features are added over time. It's free! Cons Can sometimes be a bit buggy but this is usually easily resolved. Maybe not as feature rich as paid for helpdesks but does everything I want it to do. Review Source CB Cathy B. Sr Systems Admin Used the software for: 2+ years ### "Good product to manage IT help tickets" June 18, 2018 4.0 Pros Easy to use, the # assignment options make it very easy to use via email without having to login, simple to create reports and setup custom workflows. Cons Infrequent crashes require restart but not enough to look for an alternative. Would like to be able to customize the ticket list view window to allow a longer list to be visible Review Source SR Stephen R. IT Director Used the software for: 2+ years ### "Great Software and Service" May 17, 2018 5.0 This software is a great one. It has a great support community behind it and the features are exactly what's needed. Pros I love the way the community feeds into this software to bring new ideas and features. Being free is another great thing too! Cons I don't have anything bad to say because it's such a great service. I have used it for a while now and love it. Review Source Sunil M. Used the software for: ### "Spiceworks Desktop Review" April 21, 2017 5.0 Spiceworks desktop is a fantastically robust and helpful utility. From my experience, they two key advantages to this software are the low cost and the community support. For small businesses or non-profits, this is a great option to use for managing support requests (ticketing system) and monitoring the network (network scans and hardware reporting). Any major challenges encountered with using this software can be probably found within the community forums. Most, if not all, of the users on the forums are happy to help out with recommendations and suggestions from their own experience. If you're looking for a simple, yet powerful solution for Helpdesk ticketing and network monitoring, I would strongly recommend checking out Spiceworks for your environment. Review Source DY Diego Y. Information Technology Specialist Information Technology and Services Used the software for: 2+ years ### "Easy for users but needs more for managers" January 1, 2019 4.0 Pros Setting up Spiceworks and using it is very easy. Cons When it comes to getting statistics on tickets like time and number of tickets Review Source Similar Products Featured ## Related categories [IT Management](https://www.capterra.com/it-management-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[Network Troubleshooting](https://www.capterra.com/network-troubleshooting-software/)