# Page 24 | Spiceworks Cloud Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is Spiceworks Cloud Help Desk the right Help Desk solution for you? Explore 584 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews

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Spiceworks Cloud Help Desk

4.4 (584)

[View alternatives](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 24 - Reviews of Spiceworks Cloud Help Desk

## Showing most helpful reviews

Showing 576-584 of 584 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RK

Rick K.  
  
Medical Practice  
Used the software for:

### "Spiceworks review."

October 27, 2014

4.5

Pros

I like how interactive and easy to use Spiceworks is.

Cons

The upcharges that can be associated with the software.

Review Source

sS

sfsdf S.  
  
  
Used the software for:

### "dfs sdf sdf sdfdsf"

February 21, 2017

5.0

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Review Source

SW

Stephen W.  
Portfolio Manager  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Still learning how to set it up and use it"

August 15, 2018

4.0

Pros

First, it is free! It looks like it has what we need as a small help desk. Lots of community support apparent.

Cons

Need time to set it up the way we want it to work. Little bit of a learning curve, but not enough to send me packing yet.

Review Source

AL

Andrew L.  
Engineer  
Mechanical or Industrial Engineering  
Used the software for: I used a free trial

### "Help for IT"

January 16, 2019

5.0

Pros

Spice works helps with th IT department to learn, educate, buy and review. Also implement new ideas because of spice works.

Cons

The resources are there for the it department to use, but my it department chooses to not utilize all the information on spiceworks.

Review Source

AB

Anup B.  
IT Director  
Oil & Energy  
Used the software for: Less than 6 months

### "Great Tool"

October 17, 2016

5.0

Easy to use product with many features of a outright purchased helpdesk tool inventory management, helpdesk management, ticket allocation to groups , technicians, and priority , reporting capability is really good.

Review Source

SB

Shawn B.  
Director of Operations  
  
Used the software for: Less than 6 months

### "Spicework is a nice way to submit tickets for a very cost efficient way. "

May 7, 2018

4.0

Pros

Obviously being free is the number one pro. It's fairly easy to use and has the ability to support many, many tickets!

Cons

It's a bit difficult to install and the length of time to scan can be very exhausting and frustrating when things need to happen quickly.

Review Source

MG

Mattia G.  
Account Manager  
Entertainment  
Used the software for: Less than 6 months

### "Good low cost option to keep track of equipment"

April 11, 2019

4.0

Pros

Free to use, with all the features normally offered for a paid subscription

Cons

It requires a bit of initial practice to get used to the layout and understand all the features

Review Source

DM

Dustin M.  
Application Engineer  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Solid and Easy to Use Tool"

November 10, 2016

4.0

Spiceworks is a very easy to use product that is complimented by many features and functions that a full commercial helpdesk tool would use. Our organization has used the reporting capabilities, inventory management, ticket management and allocation, and has really cleaned up our CS email inbox.

Review Source

JC

Javier C.  
IT Engineer  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Spiceworks is recommended for power users only"

February 9, 2017

2.0

It has some wonderful features like IP tracking and software audit.

Pros

A powerful tool for admins and those who want to audit PC's.

Cons

You have to pay to free all the modules.

Review Source

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