# Page 4 | Spiceworks Cloud Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Spiceworks Cloud Help Desk the right Help Desk solution for you? Explore 584 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews --- Spiceworks Cloud Help Desk 4.4 (584) [View alternatives](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Spiceworks Cloud Help Desk ## Showing most helpful reviews Showing 76-100 of 584 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Doriann M. Analista de Sistemas Used the software for: 2+ years ### "An excellent trip to the organization, control and monitoring of my company LAN." June 25, 2018 5.0 I get control of the company's computer park and with software's functionalities I was able to get all the information about their life time. It also allowed me to carry the statistics of activities and faults in LAN allowing me to study their numbers and attack the problems with greater precision. Pros It is a Swiss Army knife for network administrators allowing inventory, equipment monitoring and failure tracking and activities within the same package. It is great to be able to have everything you need within reach of an IP address, in addition to being able to receive as many notifications as you want and of what you want within the operation of the network. Cons The hardware requirements are many, leaving out all those equipment with few features. Although software as such does not merit investment, it concentrates on the necessary hardware. Review Source VR Verified Reviewer System admin Information Technology and Services Used the software for: 1-2 years ### "IT HELP DESK. " March 26, 2020 5.0 I highly enjoyed using this product and now with the other clients I manage with large office staffs we are also moving to this system. Pros I used this ticket system when I was apart of a IT team that setup a new casino network, software, servers and etc. I started with this software and a IT Tech user and handling my tickets. This software helped me do my job more effectively. I handled my tickets and assets in one location. It allows you to keep track of which user gets which device and I used the assets by mac address. Which in the end saved me a lot of time and frustration. Other techs didn't use the asset the same way so tracking down your devices after deployment is a nightmare. Even from the end user traning was a lot easier to handle because how easy this software is to use. Cons I'm not sure if this is a software issue or a setup issue. But when a user sends a email it would not auto fill in the info for the level of urgency. Review Source DM Dustin M. Field Technician Computer Hardware Used the software for: 2+ years ### "Simply essential to every day I.T. Life!" June 12, 2018 5.0 There is really nothing to say but this software is excellent. I use it daily for ticketing, tracking, research and even I.T. related news clips. It's an essential one stop HUB for everything I.T. and best of all it's free. Pros Spiceworks is the software that my company uses for ticketing and a secondary asset tracking system. Since I've been using it I've found that it's infinitely more helpful than at first it seemed. The ticketing system is very simple to set up and tracks and assigns tickets very well. Besides the ticketing and asset tracking I love all the plug-ins that are available as well as the Spiceworks community. There are very few resources where you will find a more helpful bunch of users who have real world experience and can answer anything you might need to ask. I always find someone who has broken down extremely technical knowledge that makes it easier for me to learn and expand. Cons The software can sometimes be a bit slow to respond. There will at times be an odd lag in the software even though there is nothing taxing happening on the server and resources look fine. This is a minor occurrence and can be fixed by restarting the service on the server. Review Source VR Verified Reviewer IT Administrator Hospital & Health Care Used the software for: 2+ years ### "Great Helpdesk product and it's FREE!!!!" January 8, 2019 4.0 I have had an overall great experience with this product. I have used it at two different jobs over the last 10+ years and it has always stayed free and always gotten better. Pros The fact that it is 100% free is amazing. Secondly, it is very easy to setup, maintain and to use. It solves all of our needs for documenting our work via a ticketing system. Its reliable and also the Spicework Community is a great resource for answering technical questions. We actually use two installations of this: one for the IT team to document their work and also one for our Maintenance department to document maintenance requests and tickets and it works great. Cons The software is not perfect and sometimes locks up or stops working and must be restarted. Other than that, I have no complaints. Review Source RR Riyasudeen R. IT Engineer Retail Used the software for: 1-2 years ### "Spiceworks Review" November 2, 2021 4.0 Very satisfied software for IT inventory management and keep record of overall computer information which will be very useful to get reports for the auditing. Pros Inventory management is the one of the best feature in this software. Can able to scan the devices in the network and keep track of all the information of each and every devices. Cons Less customization option available for this software, so in some places have to follow the common standards instead of customized functions depends on the user needs Alternatives considered [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Spiceworks Cloud Help Desk Free of cost software if installed locally and have to pay only when choosing the cloud storage Review Source AB Arnissa B. Director Of Information Technology Primary/Secondary Education Used the software for: 1-2 years ### "Great for a start up" October 13, 2022 3.0 Spiceworks is great for a small start-up company since you can use it for free. It didn't work for our use. The asset management side wasn't the best either. Pros There is a cloud base version, and it's free. Cons The ticket management isn't the best. You don't have options to view another tech's tickets without looking at all the tickets. Generating reports isn't the easiest. There are a lot of key features missing when handling a ticket. You don't have an option to put a ticket on hold or a waiting-for-response option. Reason for choosing Spiceworks Cloud Help Desk I'm moving from Spiceworks to a different ticket management system. Review Source SM Simon M. Digital Services Partner Civic & Social Organization Used the software for: 2+ years ### "Spiceworks Helpdesk" September 15, 2023 4.0 Spiceworks has always worked well for me, but scalability is an issue. Pros It's free and easy to setup, and a very good product if you need a basic Help Desk offering with basic features. Cons Advanced features are limited, as is reporting capability. Reason for choosing Spiceworks Cloud Help Desk It was free Review Source Amanda S. PC Support Specialist Real Estate Used the software for: 2+ years ### "SpiceWORKS" May 14, 2018 4.0 It is free, there is a ton of content in the forums and nice little giveaways. (I have gotten many pairs of socks and Gift Cards though this.) Pros I love SpiceWorks. There are so many features when using SpiceWorks. There is a Forum that you can use to get help or chat with other users. There are giveaways and discounts for products. The ticket system is fantastic. When submitting tickets you can run reports and schedule them to pull a specific type of ticket and run a report at a specific time. It is super user friendly. There is too much content to name here. Cons The inventory Scan feature is not always accurate. The periodic upgrades are annoying, and some upgrades makes a drastic change. The mobile app is quirky. Does not support MAC OS Review Source OG Omar G. IT Server Administrator Plastics Used the software for: 2+ years ### "Excellent Help Desk, Easy To Implement" April 3, 2019 5.0 We needed a help desk that was not only to record computer problems, but we also wanted to help us have greater visibility of the IT environment, computers that fail more, more common failures in the equipment and take advantage of that information to improve. Is very easy to implement, has integration with active directory and the visibility it gives you of the IT environment. The web site has a very complete guide for its installation and deployment. The tool goes beyond a simple help desk as you can have there Your inventory of equipment (hardware and software) and for example uninstall applications from the help desk. Pros It is a very complete help desk allows you to have a great visibility of what is happening with the statistics of category breakdown, work by engineer, attention time, etc.. In addition you can create an internal knowledge base, allows you to have your inventory of equipment, reports, purchase records associated with a ticket, etc.. It is very easy to use for the end user because he only has to send a mail to a specific email address and his ticket is registered in the system. It is very stable and reliable. Cons It takes time to adjust it to your needs, but it has a great forum where everyone helps you. Review Source VR Verified Reviewer IT Technician Medical Practice Used the software for: 2+ years ### "Great Helpdesk Solution" August 6, 2019 5.0 I am able to keep track of my work and assign/re-assign tickets with ease. Going back to reference a past solution is easy. A very practical helpdesk portal. Pros Tickets can be auto-created upon email receipt as well as direct-upload to the Spiceworks portal. The former makes it much easier for users in more of a hurry to get their request in. Cons Linking tickets to other tickets (sub-tickets) can make for a somewhat confusing ticket tree. Could be more intuitive. Reason for choosing Spiceworks Cloud Help Desk I was not on staff during the Spiceworks purchasing process but I of course know cost was a big factor with concerns to shopping around for a helpdesk portal. Review Source Marvin P. Computer Technician 1 Used the software for: 2+ years ### "Great ticketing/inventory software with a great support community as well." July 2, 2018 4.0 Great software, it has helped us to streamline out ticketing and get things done faster. Pros Honestly, Everything! This is great software and it's hard to believe that its free to use. as with anything there are going to be things here and there that some do not like, but the overall Idea behind this software and what it does and what it allows you to do is absolutely great! Cons I honestly have nothing bad to say about this software. I just really really like it. I suppose if I am forced to come up with some kind of con I would have to say it would be nice to have a fourth Priority level. One above High such as Urgent. but other than that. This is really a well thought out and well designed "IMO" piece of kit! Review Source Aaron V. Technology Support Specialist Information Technology and Services Used the software for: Less than 6 months ### "Great for Small Teams & Budgets; Lacks Reporting Features" February 1, 2019 4.0 For the price of free, this is a great Help Desk solution, especially for small staff. It can be a bit slow at times on the cloud-hosted solution. It also doesn't have much for options when it comes to Reporting functions, but it does all the necessities well. The Tickets dashboard is easy to understand, and they have a large community of helpful/knowledgable professionals that have helped me figure out tough issues more than once. Pros I really like that it's free, especially because the team I support is drastically smaller than it used to be, and we don't need near the features we had in the past. The Ticket dashboard is easy to understand, and I like that I can easily create new Ticket Views. I also enjoy the amount of support the community aspect brings to the table. The Knowledge Base allows techs to create articles for their users, and it provides the ability for techs to look at articles of other techs outside of their company in order to draw on their expertise. I also really enjoy that I'm able to restrict what domains I can receive tickets from in order to prevent spam/junk. Cons It's kind of expected with a free product, but the Reporting feature is pretty bare bones. There doesn't seem to be much in the way of options for configuring custom reports, and the available options are very limited. Every once in a while, the cloud-hosted solution is a bit slow. Other than that, I haven't experienced any issues. Review Source SD Sergio D. Digital Facilitator Information Technology and Services Used the software for: 2+ years ### "Great solution if you don't need advanced features, but still need to track issues" May 28, 2021 4.0 I implemented and used it in some companies of different sizes, where requests were managed by a couple of technicians, and it worked fine, solving the issue of tracking requests and defining task lists and priorities. Pros If you chose the cloud way, there's nothing you need to install: just register and you're u and running. The ticketing solution is simple and quite basic, but definitely easy to use and simple to manage: forget advanced automation, multiple queues and automated workflows, but you can define some rules and automatically assign or categorize your requests quite easily and effectively. You also don't need to add users, just technicians: they're added as soon as they submit a request, and that simplifies user management. It integrates with other Spiceworks tools such as Inventory, and that's quite useful. Cons There's almost no automation (really basic), and you cannot manage different queues to route tickets to. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Reason for choosing Spiceworks Cloud Help Desk Essentially simplicity and price: it's a good solution in case you don't need the advanced feature of a proper incident/problem/change management tool, or you don't want to face a steep learning curve. Review Source Nathan R. CEO Used the software for: 2+ years ### "Talk about professional IT software, this one is the top" May 5, 2018 5.0 Manage the IT support department with ease. Pros How about a super product, that has everything you need to manage as many companies as you need the right way... and for it to be absolutely free. That is what spiceworks brings to the table, a top product at an unbeateable price... FREE! You have unlimited everything, and you can manage your suport with a ticketing system that is well thought out. Not only that you have access to all the it pros that are also part of spiceworks. This is a must tool for an IT manager Cons There is nothing not to like. You can't beat the price, you can't beat the software. This is a solid solution for IT professionals of ANY size. Review Source CF Cindy F. Director of Housing Development and Facilities Non-Profit Organization Management Used the software for: 2+ years ### "Spiceworks Review" October 31, 2023 3.0 I was moderately happy with it. We no longer use it but did use for several years. Pros It was low in cost and easy to customize. Cons Spiceworks is not very sophisticated and at the time, was difficult to access remotely. Review Source KN Keith N. IT Operations Manager Retail Used the software for: 2+ years ### "Spiceworks - The IT Pro choice " October 10, 2022 3.0 For any IT dept that needs to keep cost low and wants to setup a helpdesk, this is a great start - the community as mentioned is second to none ! Pros The Spiceworks community is second to none, there is not a day that goes by when some post doesnt help one of the team. The software is also, for SME is brilliand and you are on a budget. After initial setup and agent deployed you can monitor, have tickets and your helpdesk up and runing Cons Ive personally experienced a few "quirks" so dont know if its me ! Tickets taking a while to arrive, and network monitoring can be hit and miss Review Source DP Demitri P. Computer Software Used the software for: 2+ years ### "Essential to my daily function" June 26, 2015 5.0 Pros This is a free product, which in itself is impressive when you consider what you are being offered. In addition to a customizable ticketing system, you are given an inventory system, and a newly added network monitoring function which so far has been nothing short of impressive (Until now I have been using PRTG Monitor, which in itself is a wonderful tool, but not free.) The initial setup is very easy, and and Spiceworks as a service has very low hardware requirements, meaning you can run it on an older laptop fairly well. The reporting function is a massive lifesaver, as it can help you generate a flexible list of everything from tickets (very flexible in what you want displayed, and how you want it sorted,) to your IT inventory (sorted by office location, purchase date, etc.) The ability to send these reports to our company's upper management to show hours spent on particular projects per month, or what assets need to be replaced due to original purchase date, is a very big plus. The community portal itself is full of helpful people who are always willing to share their knowledge. On multiple occasions where I had to find a solution to a technical problem, I found people who were quickly able to pull more details from each instance, and provide a brief list of solutions in a fairly short amount of time. When you are backed against a wall, this can be a massive lifesaver. Cons Plugin compatibility. Some older plugins may no longer work well with newer version of the software, as well as some of the newest plugins requiring the latest update, but these are just minor nitpicks. Review Source Javier Victor Marian B. Network Security Auditor Public Relations and Communications Used the software for: Less than 6 months ### "Great tools for manage IT Tickets." July 18, 2019 5.0 Well I been out of level 1 Sysadmin for a couple of years, but I'm back. I started on a new company that I'm doing level 3 but eventually level 1. They had already in production Spiceworks. I used to use this tool long time ago, and starting using it again I can easy see the improvements. Pros Its somehow easy to use, as IT Sysadmin level 3, I find it somehow easy to use. But when we gave access to non technical persons they take several days to start getting comfortable with them. Its quick, has a lot of options and we have it integrated with emails. So, just sending an email to an account will generate the ticket and even assign the IT based on the CC. thats a great time-saving option and super easy for end users to open a ticket. Imaging ask an end user to go to a page, do several clicks, fill a form, to open a ticket about change the computer time. They will never do that. So we love spiceworks. Cons Not so easy to use for non tech people. Even if you go to the home page and log in, its hard to find the IT Help Desk section, you need to give them the direct link to it, or they will expend an hour to find it. (happen several times). Reason for choosing Spiceworks Cloud Help Desk It was already in production when I start using it. They had other tools but the principal reason was the easy way to create a ticket based on email, and the user list from Active Directory Review Source PK Paul K. IT Manager Shipbuilding Used the software for: 2+ years ### "Spiceworks - Ticket management" November 5, 2021 5.0 It is actually hosted by Spiceworks, so nothing local. Setup was very simple. It is used everyday. I can create tickets, there is a page for users to create tickets and they can be created via email. Once a ticket is created, you are notified by email. Very useful and simple. Pros It is free. It works better than some of the others that I have tried. It is completely configurable for whatever category you need. Always works. Perfect for a simple ticketing system. Cons Since it is free, there are ads that show on website. Not really an issue. Not as granular as some of the others. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Spiceworks Cloud Help Desk It was free. I tried it and felt that it checked all of the boxes for us. Review Source ronald V. EUC Field Technician Telecommunications Used the software for: 2+ years ### "Spiceworks really organize your IT management" August 23, 2018 5.0 the total control on my IT management using this very nice piece of software let me know in real time, the quantity of pc , laptops and portable devices are connected in my network, it let me know how many of them i got so i can have a real inventory idea of what i got installed, it for monitoring almost all the topics in the IT management. Pros this software its amaizing,it can let you control almost any part of your IT management, it let you now a really detailed info about your pc and laptops connected in your network,the report let you know even the internals serials of each part of your hardware , is really professional. Cons i dont have to express any cons against this sofware, its really good piece of software. Review Source KG Keenan G. IT Technician Non-Profit Organization Management Used the software for: 6-12 months ### "Spiceworks Cloud Help Desk review" December 14, 2023 3.0 Pros Spiceworks works well as a free help desk system. It does what it says on the tin. It has decent audit logging, relatively easy configuration, and a simple user interface. Cons It being free holds back some of the functionality, the way statistics are shown on the dashboard isn't consistent, and it's very barebones overall. Reason for choosing Spiceworks Cloud Help Desk It was free at the time which fit within our current budget as a team (zero). Review Source NSN Noor Shehra N. IT Administrator Computer & Network Security Used the software for: 6-12 months ### "Spicework Review" November 2, 2021 5.0 It is one of the best software for the inventory management and the software can be accessed anywhere in the same network through the specified URL which will keep a whole record of the networking devices. Pros Inventory management is one of the best, with few tweaks on the user end, it is easy to scan all the computers and printers in the network from serial number to installed software in each computer that will come handy in the audit. Cons Few basics were missing like currency value of different countries will making a purchase invoice for the new bought devices. Alternatives considered [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Spiceworks Cloud Help Desk Spicework is basically free if you host the application in your server comparing to the other inventory softwares Review Source AS Assi S. Application Developer Information Technology and Services Used the software for: 1-2 years ### "My Experience With Spiceworks" February 22, 2024 4.0 Pros It is a great tool as service desk and hep desk solution It makes management of IT assets easy and also doubles up as an IT management solution Cons Spiceworks has always been very helpful. No pitfalls. Review Source DE Donald E. Technology Director Education Management Used the software for: 2+ years ### "Spiceworks Help Desk" September 20, 2022 5.0 Spiceworks has been very good for us as a Help Desk software. My admins and users had an easy time in implementing this software Pros Of course the cost since it is Free. Easy to deploy and users to understand Cons Does not have all the features and reports that others have, but that is offset by the price Reason for choosing Spiceworks Cloud Help Desk Pricing Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Price savings. We needed to cut costs and since SpiceWorks is free, we went to it Review Source VR Verified Reviewer IT Coordinator Information Technology and Services Used the software for: 2+ years ### "Great IT tool for Management" July 11, 2022 5.0 Pros Great asset tool and management for the IT department Cons I don't have any cons about this software Review Source Similar Products Featured