# Page 5 | Spiceworks Cloud Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Spiceworks Cloud Help Desk the right Help Desk solution for you? Explore 584 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews

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Spiceworks Cloud Help Desk

4.4 (584)

[View alternatives](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of Spiceworks Cloud Help Desk

## Showing most helpful reviews

Showing 101-125 of 584 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RC

Racey C.  
IT Operations Manager  
  
Used the software for: 2+ years

### "Easily the best completely free helpdesk software out there"

December 5, 2017

4.0

Pros

I like that it works well for a small to medium sized environment, I like that it has never crashed or given me a single problem in the five years I've used it as our only help desk ticketing solution, and I like that it costs absolutely nothing. It includes some other features like network monitoring, SNMP monitoring, etc., but we've never used any of those features. If you really need that type of functionality I'd recommend going with a more robust solution built for that purpose. All we needed was something to handle support request tickets and it has been great for that. If you have a very large environment you'll probably want to go with a more robust solution, but for our 100+ users this has been completely fine.

Cons

If I had to find something to complain about, I guess I would say that I don't care for the fact that its HTML based and is rendered in a browser window. I'm sure many people don't find this a con, I'm just personally used to working with an application installed locally and find the interface to be a little laggy compared to the snappy performance of something like Autotask. Not much to complain about in a free solution though.

Review Source

Manny P.  
Network Administrator / Cable Technician  
  
Used the software for: 2+ years

### "Excellent Network Monitor"

March 29, 2018

5.0

I would recommend this software to all Network Administrator looking to keep expenses down and to keep an eye on your network. Great for small network monitoring.

Pros

I have used this software several times and it's amazing on how easily it can save you a lot of money. Spiceworks community is amazing in helping you out resolve your everyday problems. I highly recommend before you waste your money on other server monitoring software.

Cons

You need to keep on top of the errors and do backups so that everything works smoothly but besides that, if all goes bad. Just do a system restore and your backup in no time.

Review Source

SI

Susan I.  
IT Manager  
Legal Services  
Used the software for: 2+ years

### "Bets product I never paid for"

February 11, 2021

5.0

Great version we are using. Free. Since inception. They have Spicework communities too that can assist with subject you may get stuck on. Great great tool

Pros

I have been using this product for a good 14 years. Our use has been waning as we have integrated a ticket system into our Case management system. However this is has been a beast of a program. Reliable and easy for the end user to submit a ticket and easy for the tech team to review and resolve.

Cons

There really isn't too much I didn't like about this software. Maybe the worst flaw is that there is not much follow up from the program side--(although if there is I haven't found it)).

Review Source

MB

Michael B.  
Coordinator of Network and Technology Services  
Education Management  
Used the software for: 1-2 years

### "Spiceworks IT Help Desk - So Good, Missing So Little"

September 11, 2018

3.0

The IT Help Desk really was good, and too this day I wish we were still using it. Unfortunately, the lack of administrator reports with the little fluff, buried the project. We are now using another solution that follows a work order logic, and we've lost all our good internal processes. We miss you spiceworks.

Pros

We used Spiceworks for over a year. We lived and breathed in the Help Desk environment. It was great. We had memes on the office, making sure everyone put in our tickets, and tracked everything we possibly could. When techs were in the field, a quick app click, and recording our voices to tickets. It was just awesome.

Cons

Then administration wanted to try getting logs / reports from the system. Spiceworks was excellent for IT, but junk for a non-IT administrator wanting oversight. The reports were too techy, too details, no summary. EG: Bar Graphs, Pie Charts, and fluff. Spiceworks was all business, which was the problem, I needed to show a little fluff. The advertisements also made it a little, meh, for when other users were posting tickets. Lets face it, they weren't the kind who were looking for datacenter solutions (typical ads we saw).

Review Source

Neal J.  
Practice Leader  
Computer & Network Security  
Used the software for: 2+ years

### "Excellent Value for Money"

December 5, 2019

4.0

I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk. Unfortunately, as we transition to the cloud from on site servers for my local users, many of the features are lost and we had to look at all of our options.

Pros

This is an extremely full featured monitoring software with great helpdesk and inventory support. Technical support is extremely responsive and the community is amazing

Cons

Hard to create a concentrated help desk, wanted to pull several reporting sessions together but would have lost history and much funcationality

Review Source

CM

Clint M.  
Desktop Support Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "Very good for free"

August 21, 2021

4.0

I liked it, but my boss didn't like the tracking and reporting end of it

Pros

It was free and easy to use. Lots of support from other users that also help out with other software.

Cons

Asset tracking wasn't the best, inaccurate and the reporting isn't the greatest.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Spiceworks Cloud Help Desk

It was free and easy to use

Review Source

AR

Aaron R.  
IT Support  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "Spiceworks Help Desk is very user friendly and is a great cost effective ticketing system."

June 6, 2018

5.0

A cost effective IT HelpDesk ticketing system, that allows our business to track issues, increase productivity and keep track of our IT inventory.

Pros

Very easy to use and the initial setup and normal operation is user friendly enough to where even a novice user could get it working for their needs. When it comes to Help Desk software, you can't beat the low price of FREE! There is a large pool of add-ons and user created plugins that will fill in the blanks to add additional functionality. If you get stuck on an issue while using Spiceworks Help Desk, the official email support and user forums are very helpful. Helps you keep track of inventory. Overall if you are looking for a cost effective HelpDesk ticketing solution for a small/medium business, you can't go wrong here.

Cons

Users have reported that on very large networks the initial network scan can take days to complete. Official support is limited to email or user forums. You can't hire an expert through Spiceworks to help set up or configure Spiceworks Help Desk to meet your needs. It is up to you to figure it out.

Review Source

james C.  
IT Specialist  
Entertainment  
Used the software for: 2+ years

### "Outstanding, absolute as well as complete helpdesk software"

December 9, 2018

5.0

I would say it is the most outclass software that can be used in a best way for keeping picture of hardware inventory update. Furthermore, it can be utilized for serving the purposes of internal auditing.

Pros

I would say it is the most fantastic way of monitoring numerous devices quickly and easily. It is the most user-friendly software. I love its interesting features and dashboard through which we can easily see the frequency of open as well as closed tickets. Moreover, another plus point is that of using this software is that we do not have to worry about using our important data as it has the option of saving history also that can be reviews anytime.

Cons

Spiceworks Network Monitor is one of the best IT tools. When I started using this tool it was a little difficult to learn, but it did not take long for becoming me an expert of having a great command. Now I feel this is the best network monitoring tool I have ever used that does not keep cons.

Review Source

Tibor K.  
Media Producer  
Entertainment  
Used the software for: Less than 6 months

### "Spiceworks for many IT related questions"

October 8, 2022

4.0

Although we are new on this site, the few things we addressed here quickly got attention and help from the community. If you're in the IT field this is a great site to talk to other IT professionals.

Pros

This is a very good website to join and discuss any IT related issues, we just recently joined it and already got help in resolving a big email issue we had. This site has a very large community with hundreds of thousands of members, they have categories for just about any questions about anything IT related. They also have quick support system to help you fast with approving things. Users are very knowledgeable and eager to discuss problems

Cons

You need internet access as this is only available online, if you are traveling and might not have internet access, you have to wait until you can have access

Review Source

JR

Jeff R.  
IT Director  
Real Estate  
Used the software for: 2+ years

### "Bang for your Buck, especially when it is free!"

February 6, 2020

5.0

I have used Spiceworks in 2 different IT Shops now and will continue to use them. I have attended SpiceWorld twice and will be attending it again this year. They bring the best IT companies together.

Pros

It's Free. It has a great mobile app that allows my techs to have access to the portal from anywhere. It is simple to use. It is cloud based. It comes with a free remote control tool (ZoHo) as well.

Cons

Advertisements. You have to expect that with anything that is free. We may upgrade to the paid version this year. Limited options in regards to the User Portal.

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Review Source

Dan J.  
Systems Specialist  
Medical Practice  
Used the software for: 2+ years

### "Great for a small IT shop"

September 14, 2018

4.0

Spiceworks has been a huge help for our company being an SMB with 3 IT support workers. We didn't need anything big with lots of bells and whistles. If you just need something simple to track tickets, this does a great job. There are ways to get it to do more and include more add ons, but it's not as simple as a larger tool that has many of those features out of the box.

Pros

Free; Easy to set up and use due to minimal features; Very easy customer dashboard set up; Good communication abilities

Cons

Minimal out of the box features means it's quick to set up and use, but it takes more effort to customize.

Review Source

Andre B.  
System Analyst  
Apparel & Fashion  
Used the software for: 2+ years

### "4 years of happines"

December 18, 2018

4.0

The benefits that system brought to us is for sure our best experience with the system.

Pros

We moved to spiceworks about 4 year ago. What we most like is how the helpdesk and the network monitoring is helping our daily tasks. We can easily check the computer in our network, find the apps installed and let customers to enter their tickets synced with they machine. This reduces a lot our effort to give our customers a good quality of support

Cons

We are using the free version and the ads are really the problem, but we can leave with it.

Review Source

MH

Michelle H.  
Assistant Director of Curriculum  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Spiceworks works"

November 21, 2023

5.0

We had a more analog way of putting in maintenance and IT requests prior to Spiceworks. The process was changed to a similar system as Spiceworks and then our company started to utilize Spiceworks. On my end I do not see a difference. I like that we are able to track a ticket and staff can communicate through the request. The maintenance workers find it easier to organize and prioritize the jobs as well.

Pros

Our maintenance and IT dept use Spiceworks for staff to put in tickets for requests. It is easy to do and I get alerts when ticket is assigned to a worker.

Cons

It really depends on who is accepting the tickets on the other end. Sometimes I will put in a ticket and it will remain open until a human assigns it or closes it on the other end. This program works great with the help of a real human.

Review Source

MC

Matthew C.  
Software Developer  
Construction  
Used the software for: 2+ years

### "Fantastic IT Help Desk Solution "

April 12, 2018

4.0

It has been a good way to track tickets and gives us the basic information as to how many tickets we are closing per week

Pros

Myself and my team have been using Spiceworks for the last 2 years now as our Help Desk Ticketing software solution. We have now also recently changed over to their cloud version of this software which incredibly is also free and still have zero issues with the software. To date, it has never let us down. Spiceworks software delivers all the functionality we need out of a Help Desk Solution and is still running strong for us. We manage over a 500 tickets daily through this software and have never found to have had any technical issues with it.

Cons

I do however have only one small issue and that is I wish it had better sorting of submitted tickets and improved search capabilities. Otherwise this software is amazing and only look forward to any future updates they may have for us.

Review Source

George R.  
IT Manager  
  
Used the software for: 2+ years

### "Free Help Desk software that actually fits the bill!"

July 28, 2018

5.0

Pros

Easy to setup (cloud or on-premise versions). I was also able to copy the configuration from an onsite installation to a cloud installation. Tickets are easy to manage, and we can keep track of what work we've done on various assets. User management is also easy, though we don't use it much.

Cons

I don't think there is anything I dislike about it. Since we only use it to generate our own tickets for the IT team to communicate about what needs to get done, I don't have any user complaints.

Review Source

RN

Robert N.  
Director of Operations  
Individual & Family Services  
Used the software for: 2+ years

### "IT Support at its finest!"

August 5, 2019

5.0

Pros

Where to begin - there are so many features and services that we have come to rely on in regard to Spiceworks such as: -Remote data collection on all devices: you can see when a hard drive is out of space before it becomes a problem -Remote data collection on logs: you can see when someone had some log errors and they don't know about it and you catch a system-wide upgrade issue before it affects everyone -Software reports: see who has what installed and if it fits in the companies guidelines -Seamless integration between ticket creation and purchasing. Also, Vendor participation that allows vendors to directly communicate with the whole community and help out, without all the trouble of phone calling and long wait times.

Cons

The only thing we have identified that Spiceworks doesn't do is patch management but word is they are working on that.

Review Source

JR

Jeffrey R.  
VoIP Operations Manager  
Telecommunications  
Used the software for: Less than 6 months

### "Spiceworks Helpdesk - A great option for small business or a start up operation."

May 10, 2022

4.0

I have used spiceworks in a both a large corporate enterprise as well as in my current role with a small startup and both cases the software just works and functions as intended. A few tweaks here and there could make this software perfect but in any case it is a goto software for me.

Pros

I loved that the price is free! This makes a huge impact to the success of a startup or small company. The other key feature is the fact that the product works. It functions exactly how a ticket system should function.

Cons

I hate that it is so difficult to be able to get our clients to use the site. This is primarily because routing the DNS information from our domain to their site is cumbersome at best. If they provide a simpler way to route your domain to their site it would improve the offering and would even be worth a few dollars per month for this functionality.

Reason for choosing Spiceworks Cloud Help Desk

Seemed more robust and I had used them in the past.

Review Source

José F.  
IM Manager  
Oil & Energy  
Used the software for: 2+ years

### "Powerful tool for IT Administrator"

September 26, 2022

5.0

With fast implementation and setup, Assessment, Server monitoring, HelpDesk, and the Community are the most applications used. it makes my job easy.

Pros

IT Assessment and HelpDesk are the most beneficial applications, making the dual combination that all IT Administration would need to perform daily tasks.

Cons

For sure all tools need to improve but Spiceworks is a complete tool.

Review Source

VK

Vincent K.  
Team Lead  
Financial Services  
Used the software for: 1-2 years

### "Good ticket management for basic ticket management"

December 4, 2023

4.0

Pros

It's cheap and relatively easy to use - good community around it also.

Cons

the system was slow compared to others (on prem version)

Review Source

Jordan D.  
IT Manager  
Consumer Goods  
Used the software for: 2+ years

### "SNMP monitoring made simple and cost effective"

October 8, 2018

4.0

Network Monitor is one of my favorite tools from Spiceworks. It allows me to see how my switches and servers are doing from a convenient dashboard. When there is an issue, notifications to email alert you of the problem for quick and easy response. Network Monitor can be resource intensive if you are not tuning the software properly, and running on Windows is not necessarily helping. Compared to other similar tools, Spiceworks Network Monitor is by far the simplest and easiest to get up and running. If you are managing a small or mediem business, Spiceworks Network Monitor is a great tool that will result in time and cost savings.

Pros

Inexpensive and simple SNMP monitoring easy to download and setup within minutes Monitor multiple devices from a variety of manufactures notifications

Cons

Installable only on Windows a little top heavy hasn't evolved much since conception notifications are aggressive and needs a lot of time to tune properly

Review Source

Patrick H.  
IT Manager  
  
Used the software for: 2+ years

### "Free, Easy Setup, Great User Forum"

April 10, 2018

5.0

Pros

FREE, FREE, FREE - in a world where IT always has to watch the budget, its nice to have a great helpdesk management system out there that is FREE!!!! Easy to setup, deploy and track assets quickly

Cons

The only draw back is that you have to wait for support in the user forum/community. instead of being able to pickup a phone and call someone you have to rely on others to answer the questions that you run into (which often only takes a few minutes)

Review Source

Drew L.  
IT Administrator  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "A good solution for IT Help Desk "

August 9, 2018

4.0

Used Spiceworks for just over a year before moving to a different solution. If we were a smaller environment I'd have stuck with it 100%. The community around Spiceworks is really the secret sauce that makes it work. Small-Medium business should absolutely have this in their list of contenders when it comes to helpdesk management and documentation software for entry level.

Pros

Extremely involved community. Lots of experts. Local server client with some cloud capabilities. Excellent forums. Good documentation features. Good price point.

Cons

Lacks some features that other "big boy" helpdesk software might have, like integrated remoting. Discovery tool is a bit obstuse and not very useful.

Review Source

Michael D.  
System Administrator  
Financial Services  
Used the software for: 2+ years

### "A huge boost to our performance"

July 23, 2019

5.0

Pros

Spiceworks was a God-send for me and my team. We needed a tool that could adequately query requests and Help-desk calls whilst keeping it simple. We were almost instantly able to achieve this. It's fully customizable to suit whatever need we have. I'd even recommend it for non-IT teams. It's that flexible.

Cons

It's great out of the box, and support is great but it was still a bit of a learning curve to configure. All in all an awesome product.

Review Source

WB

William B.  
Assistant Technology Coordinator  
Education Management  
Used the software for: 2+ years

### "Spiceworks - The Ultimate Help Desk?"

April 16, 2019

5.0

Spiceworks is an excellent (and FREE!) option for an IT help desk. I guarantee you won't regret at least giving Spiceworks a quick test drive to see if it is a good fit for your team.

Pros

We have been using Spiceworks for 3-4 years and I absolutely love it. It allows our team to stay on task, easily communicate through notes on tickets, and most importantly get work completed efficiently. We obviously chose this software because it was free, but kept using it because it was easy to use, easy to configure, and had a large community of support behind it.

Cons

Some features of Spiceworks simply don't work well. Such as the inventory component of the software. It attempts to gather all the computers in your domain and place them in an inventory so you can track and monitor them, but at least half of our PCs just don't report in no matter how much troubleshooting we try.

Review Source

PP

Peter P.  
Software Project Manager  
Computer Software  
Used the software for: 6-12 months

### "Spiceworks keeps me always alert and well informed of the workings of my teams at all times."

July 17, 2019

5.0

It is an excellent system that gives me the opportunity to visualize the state of my network, which allows me to be always informed, updated and alert to any inconvenience that our equipment may present. We have been able to monitor our servers and switches using any agent that is installed on each one. With Spiceworks I have been able to scan all network devices and desktop computers with windows in a very simple way.

Pros

This system is very easy to use and configure, even for users who are just starting out in these activities. It has the main property of always keeping us informed of the state in which our servers and switches are located and in case of any problem Spiceworks will alert us even before it occurs. Another feature that has benefited us is that it is not necessary to log on to an individual computer, we just have to open the system and be able to buy everything. It is a fully automatic system and we can use it from any type of device that is integrated into a browser compatible with the system, provided that the data is hosted on the computers of the internal network of our company.

Cons

Sometimes the system can become a bit slow, especially when we access the system through low-income or old-order ones.  

Review Source

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