# Page 7 | Spiceworks Cloud Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Spiceworks Cloud Help Desk the right Help Desk solution for you? Explore 584 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews --- Spiceworks Cloud Help Desk 4.4 (584) [View alternatives](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Spiceworks Cloud Help Desk ## Showing most helpful reviews Showing 151-175 of 584 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GS Gilbert S. computer specialist Government Administration Used the software for: 2+ years ### "Above average Trouble Ticket System" May 8, 2020 4.0 I work in Government Agency and we use Spicework as our IT Ticket System. We instruct our users to open Tickets and the Tickets send emails to the IT Team Members who then comment and or update the Ticket. Pros The Website Portal is very intuitively laid out. Creating Tickets and then Commenting on them makes it easier to work as a Team and tackle a wide variety of IT problems. The Website Portal also makes it easy to merge similar Tickets together. Cons The software to setup your own Spiceworks Ticket Server is practically free, the only draw back is the ads. Not a very big deal the ads are not in you face or play annoying music like some websites are starting to do. To clarify Spiceworks ads do not play any music and are at least IT related. Review Source BW Bryan W. Manager of IT and Operations Accounting Used the software for: 2+ years ### "Spiceworks Just Works" November 15, 2019 5.0 Easy to use from all sides. Technicians are able to determine and prioritize all issues and users have a one stop shop for help. Pros Pretty much everything. It is so comprehensive and makes everything I do easier. From manging my inventory to generating reports, to monitoring every system I have down to the postage machine, it's an incredible product, and oh, it's free! Mission critical software I couldn't possibly live without. Cons Splitting hairs, but if I had to say something negative, it would be that getting it to report properly on your inventory take a bit too figure out. But one your do, it's seamless and intuitive. Reason for choosing Spiceworks Cloud Help Desk Initially, the cost, but I was so pleased I determined I didn't need to search further. Review Source Danielle R. The Minion Queen Used the software for: 2+ years ### "Great helpdesk for a small business " June 22, 2018 3.0 Easy to organize your IT team's task needs! Pros as a small business IT team you need a great way to track customer helpdesk needs this is IT! easy to use and has some network tracking that is great! Cons Goes down often and unable to run valuable reports from input. I wish the reporting piece was more extensive. Review Source Lucas L. IT Administrator Retail Used the software for: 2+ years ### "Free Help Desk Ticketing" January 25, 2019 4.0 It has given me what I did not have before. It makes keeping track of the issues much easier than having them get lost in emails Pros The fact that it is free is the best thing, ease of use would be next Cons The interface is very clunky at least for the on-prem version, I did play with the cloud version and that seemed much better. Review Source Christopher R. IT Professional Computer Software Used the software for: 1-2 years ### "Outstanding software for making me aware about my system" November 22, 2018 5.0 My overall experience about this software is amazing. It has considerably enhanced our productively. The most reliable software used not only for monitoring disk space but also to know about printer toner levels. I highly recommend this software to others in order to monitor network in a best way. In short I would say this software has proved to be very informative to me in all means. Pros If I talk about the best network management tool, then SpiceWorks Network Monitor is no doubt the best choice ever. As this software is absolutely free of cost, so one can easily take trail without worrying about the cost. It is fast enough and it's implementation is really easy. It is no doubt the best solution for my several problems. Cons It is the best software used to perform several tasks. I am contented with this software. This software is running perfectly. Love the way it is working. I really have no complaints about this. Review Source Gihan N. IT Officer Banking Used the software for: Less than 6 months ### "Spiceworks" July 19, 2021 4.0 Overall this is a very good asset management solution for use any kind of business without a headache. Pros This was a really good solution for use as an inventory system, asset tagging also is really helpful, the dashboard also really good and well organized. currently, my company also using this tool due to its user-friendly design and ease of implementation. and the reporting also in good level we can identify assets really easy using this tool. Cons still, I didn't notice any failures of this software. Alternatives considered [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[ManageEngine AssetExplorer](https://www.capterra.com/p/162097/Site24x7/) Reason for choosing Spiceworks Cloud Help Desk This is a good cost-effective solution. Review Source Daniel M. Administrador de sistemas y Desarollo de Software Used the software for: 1-2 years ### "Its simple, it add the LDAP Integration to make tickets easy." May 22, 2018 5.0 The integration of inventory and tickets make the experience unique, you dont need to have separated software as i before, it make savetime to search the information of the users. Pros it have devices inventory, you can link the LDAP Server to search users, make the hardware search easy with a built in list to add to the tickets. Cons needed time to read all options and configure, so no intuitive; and the VMware virtualization its a little heavy, you need make tweaks to release offload Review Source Cam P. Network Support Specialist Mental Health Care Used the software for: 2+ years ### "A wonderful IT tool, especially because it is free!" February 14, 2018 5.0 Pros Their ticketing system is very robust, and user friendly. There are so many options that allow for customization. Cons The inventory piece for me could use some work, very messy, not very organized, yet it is still very usable. so not really a con as much as just needs improvement. Review Source Sithembele K. Deployment Process Coordinator Information Technology and Services Used the software for: 1-2 years ### "Best out of the box" September 1, 2018 5.0 The need for a good helpdesk system is very important for any organization that offers customer support. I recommend and deploy Spiceworks to most of my clients. Pros The setup of spiceworks is easy and you do not even need to be an IT professional. There are plenty of modules you can apply to add more functionality plus it is completely free! Cons You cannot easily make your own modifications without going into code. It requires a little more coding experience. Review Source Nathan W. IT Manager Information Technology and Services Used the software for: 2+ years ### "The helpdesk to end all helpdesks" January 31, 2020 5.0 Pros It is free, great community for questions and answers and very very user friendly. Set up is fast and simple. You can even customize the emails sent back to the user after the ticket is created. Cons there really is not anything that I do not like about this software. Review Source VR Verified Reviewer Technology Services Manager Used the software for: 2+ years ### "We love using Spiceworks helpdesk" February 16, 2018 5.0 Pros This was one of the initial reasons to implement Spiceworks Helpdesk, to have a free helpdesk application. Cons Its hard to find issues with Spiceworks IT Helpdesk as it is so good. Perhaps, having a version where we don't have to install anything would be helpful Review Source Regina C. IT Director Entertainment Used the software for: 6-12 months ### "Can I give it 100 stars?" October 10, 2019 5.0 My users use it! What can I say? I've implemented help desks, sometimes multiple times, at every company I've worked with and this product is awesome. It's not only free, but it's functionality and ease of use for the users makes it really compete with some of the expensive software out here. Pros FREE! Easy to use! Easy to customize! Huge support base! Cons There are a few small customizations that I would actually pay for but can't make, but really, it's small peanuts compared to how great this software is. Reason for choosing Spiceworks Cloud Help Desk It's easy easy easy and FREEEEEEE! Review Source VR Verified Reviewer Systems Analyst Wholesale Used the software for: 2+ years ### "Spiceworks is critical to my team's success" November 9, 2018 4.0 This is a great solution. It might not scale up for larger needs but for your average helpdesk I highly recommend it. Pros The price is right. Easy to set up and very rarely has problems. It is an excellent tool to manage your helpdesk Cons Once in a while it gets finicky and requires a reboot. Review Source VR Verified Reviewer Hybrid Cloud consultant Used the software for: 1-2 years ### "Best free Helpdesk" May 6, 2018 5.0 Pros Easy to configure and to use. Perfect choice for small IT companies. Easy to integrate and easy to get help from the community. Using it on-site with asset management and agents, makes it one of the best free IT helpdesk systems available. Cons Updates and bugfixes take time. Not the best for medium and bigger companies which need more ITIL compatibility and many integrations with other enterprise products. Review Source Robert C. Director of Operations Used the software for: 2+ years ### "Great Help Desk Solution" May 15, 2018 4.0 Pros The ease of use and price point for Spiceworks is perfect for a team of our size. Ticket updating is great for end users. Cons Stats and data only being stored for 30 days makes it hard to look back at efficiency of the work group and individual users. Review Source RW Richard W. IT Mgr Health, Wellness and Fitness Used the software for: 2+ years ### "Free, Reliable and Easy to use Helpdesk" December 5, 2017 5.0 Easy, Reliable and Free Helpdesk Software Pros We love Spiceworks Helpdesk. It is so easy to use, feature rich, and reliable. It allows our user to submit a helpdesk via e-mail or by using our spiceworks helpdesk portal. We have multiple technicians and departments, so once a ticket comes in it can be assigned to a certain technician or department automatically based on rules we assign. Certain technicians can see all tickets while others can only see their own, which is good for security and privacy issues. You can add notes and attachments to tickets and also add KB article or replies you post frequently so you don't have to retype common replies or solutions over and over again. Cons Sometimes it will run into an issue where the spiceworks page will be down but usually it is easy to resolve or a quick reboot will fix it. Review Source Tim P. IT Technician Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Spiceworks is the BEST!!!" October 9, 2018 5.0 Pros The Spiceworks IT Help Desk is amazing! A former employer used it and it offers all kinds of customization tools and reporting features. It allowed us to prioritize our tickets, create a solutions center, and much more! We were able to receive automated ticket assignments and email notifications. Cons Nothing at all. The support team is very responsive and the software worked flawlessly. Review Source GW Gary W. Owner Information Technology and Services Used the software for: 2+ years ### "Spiceworks...it's free!" April 14, 2019 5.0 Overall, it's a decent product to use and easy to setup. Pros If you are looking for a basic helpdesk and network monitoring tool, this would be it. It's a free package that groups can use to help with ticketing, inventory, and server and network monitoring. They have several modules that make all this possible. It's very easy to setup and can be integrated with your local active directory. Cons The ads. I don't like seeing the ads when I login to the portal. Other than the ads, this is a great product. But, again, that's why it's free. The ads pay for it. I would be willing to pay a small fee to use it in order to avoid the ads. Review Source VR Verified Reviewer Systems Admin Legal Services Used the software for: 1-2 years ### "A decent Help Desk Product" September 28, 2020 3.0 Having gone from IQ Track ticketing system to Spiceworks, I realized that this product is less than stellar. It does the job for a smaller company though that doesn't want to spend a lot on help desk ticketing Pros It worked as expected and kept track of tickets. Integrated decently with Exchange. Very low cost and a good KB Cons The interface looks outdated. Not a lot of features for ticketing. Had some trouble tracking tickets Review Source GH George H. Technical Data Analyst Higher Education Used the software for: 1-2 years ### "Spiceworks IT Help Desk - It help our department automate our incoming work" December 21, 2019 3.0 Spiceworks is great as a starting Help Desk tool. It does 80% of the basic needs. If you need to grow, try looking at other add-ons. The Spicework community is very good. Pros As a IT depart in a small organization, users were emailng us IT request. We used Spiceworks, IT Help Desk to manange our requests. It helped us manage our work as well as providing reports to analyse the root cause. We also added other modules to track hardware, OS, software for inventory. It was easy to set up, but hard to configure for addtional options. There's also a good community of Spiceworks users for support. Cons I did not like the ads, but the product was free so I cannot compain. The software was buggy at first, but it got better with later version. I still recommend Spiceworks for small organization. Review Source Christopher W. IT manager Computer Networking Used the software for: 1-2 years ### "Network Monitor Review" June 17, 2019 5.0 Great tool as a backup to a real network monitor. Wouldn't recommend as a primary. Pros Its free. Easy to setup and has great monitoring features. Cons Must be installed on multiple machines to work properly Alternatives considered [Network Detective Pro](https://www.capterra.com/p/194232/Network-Detective/) Reason for choosing Spiceworks Cloud Help Desk Price Review Source VR Verified Reviewer Senior Systems Engineer Machinery Used the software for: 2+ years ### "Great for smaller businesses, not for larger" February 10, 2021 4.0 Overall, Spiceworks is a great tool for a small business with only a few techs. It has some great options for monitoring/management of devices. As a company grows, however, it will show some of its inefficiencies and really require a more enterprise level product. Pros The ease of use and simplicity for getting a helpdesk up and running. It's easy to install, add in some network credentials and you're able to scan your network for the monitoring/inventory side. Cons The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization Review Source Jewitt B. IT Administrator Used the software for: 1-2 years ### "Spice works Cloud" February 9, 2017 5.0 I use spiceworks cloud help desk everyday. Users are able to submit tickets for any IT related issues and I have access immediately. Spice works allows me to setup a form that users can access from a custom web address and submit tickets for any issues they may have. Pros Spiceworks is totally customizable. You have two options to choose on premise setup or cloud. Cons The cloud should have most of the same features as on premise Review Source Chris M. IT Consultant/Senior Desktop Support/Windows Server Administrator/Network Administrator Information Technology and Services Used the software for: 1-2 years ### "It's a ticketing system when that is the only thing you want" January 13, 2019 2.0 We used this ticketing system for a while before moving to a different software. It's a great basic ticketing software. No frills, no bells and whistles. So if that's all you need, then you are great. But if you need to do some real SLA monitoring, or reporting, this is not for you. No asset tracking or history. Pros Does a decent job as a ticketing software. Cons No asset tracking. No reporting. No other uses other than ticketing. Review Source Brian F. Field Specialist Consumer Services Used the software for: 1-2 years ### "Can't beat the price" July 29, 2019 5.0 Came into this company as their first Full-Time IT person. Quickly realized I would need a tool to track requests and their statuses. Being a new department, I wanted to keep cost reasonable. This product fit the bill. Pros Easy to set up. Ideal for your first time Helpdesk. Cons Cons???? - You don't get all the bells and whistles of a high priced solution. But for what it is intended for, great product Review Source Similar Products Featured