# Page 8 | Spiceworks Cloud Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Spiceworks Cloud Help Desk the right Help Desk solution for you? Explore 584 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews --- Spiceworks Cloud Help Desk 4.4 (584) [View alternatives](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Spiceworks Cloud Help Desk ## Showing most helpful reviews Showing 176-200 of 584 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Jonathan P. Software Developer Telecommunications Used the software for: 2+ years ### "Better IT Management at the amazing price of free!" December 4, 2018 4.0 IT requests had a tendency to fall through the cracks before Spiceworks. E-mail sent to the IT department could be overlooked and lost due to other requests. Spiceworks allowed us to setup a help desk to track all of these while also maintaining inventories and alerting us of device failures or issues. Pros Spiceworks was simple to setup and very simple to use. Simple enough for the least technologically adept individuals to use while also powerful enough for the IT department to maintain, diagnose and fix any device within the company. Cons On rare occasions we have had to deal with software crashes requiring a reboot of the services or server. Review Source laura C. IT Specialist Used the software for: 1-2 years ### "Spicework Network software is outstanding inventory solution and help desk indeed." August 1, 2018 4.0 Pros Spicework Network software is a wonderful software. In order to manage help desk tickets, this software is no doubt the best option. One can customize end-user portal just by using HTML. Furthermore, if most of the time one wants to have details from the end users, this software easily creates multiple tickets templates. It is really easy to set up and contains loads if information. Cons When we are discovering items, Spicework Software network management takes a lot of time. Another issue is that it's sometimes inventory system is not good enough due to which one has to face difficulties for getting proper information. Moreover sometimes the system get slow when inventory is going on but we can easily manage this issue. Review Source NP Nebojsa P. Network Coordinator Education Management Used the software for: 2+ years ### "Ticket service for small Business" August 12, 2021 4.0 Very usefull tool for a low price Pros The ticketing service is very easy to use, with very easy intial setup. It is a great help for managing tickets for small to medium size companies. Cons Ticket delay delivery may occur peridically. Web interface very modest. Review Source VR Verified Reviewer Director of Technology Used the software for: 1-2 years ### "We began using the free HelpDesk system for our tickets and it has made a world of difference" May 23, 2018 5.0 Pros Cost (free) Able to keep all of our tickets organized and have a way for someone to submit a ticket instead of always calling us or stopping us in the halls. Able to customize reports Cons We have some people that think just because it is free, that it is not as good as a paid product. Wish it would integrate with Google Calendar. Review Source JM Jim M. IT Specilaist Real Estate Used the software for: 1-2 years ### "Spiceworks Help Desk has made my life easier" May 15, 2018 5.0 I am able to track and prioritize work that needs to be done and communicate with the user about the progress of their request. Pros It enables my user base to submit requests easily and allows me to communicate effectively with those users as far as the progress of the request and helps me to track requests. No more losing my "To Do" list. In addition, I can add a ticket for something I want to get taken care of, assign it a priority and follow updates all from one place. I also have the ios app so I can see it anywhere. In addition to all that, it is free! Cons It's hard to say what I don't like because I am not terribly familiar with other Help Desk Software for comparison. The initial setup was a little confusing for me. There was support but it was email and so there was a bit of time delay. Getting users to understand that they don't need to send a new email everytime because it creates a new ticket has been a challenge. Review Source Randy R. IT Manager Automotive Used the software for: Less than 6 months ### "Simple and easy to use help desk ticketing - and the price can't be beat!" April 4, 2018 4.0 Spiceworks is a simple ticketing software with just enough features to help our small IT Department. I love how easy it is for our users to create tickets by simply sending their email to a specific address. Granted, the software is fairly simple and has limited features, it's perfect for our small IT shop. I can quickly download CSV files of our tickets from Spiceworks and do my analysis in Excel. Best of all, it's FREE! Pros Spiceworks is simple and easy to use. We love the ability for our users to email a set email address which opens the tickets for us automatically. There are even hashtags that the users can include in the email to automate the ticket assignment, etc. Cons As others have mentioned, it's a little buggy at times. If I keep my browser open for a couple of days, scrolling through the tickets gets a little difficult. Usually I just shut down my browser and sign back in and it works fine again. Review Source VR Verified Reviewer IT Director Used the software for: 2+ years ### "I love this software. It can be a bit buggy though..." May 10, 2018 4.0 Pros This will pull all sorts of date from the computer on your network for the purpose of inventory and tracking usage. This is great for an IT administrator such as my self. Cons Some times it just doesn't want to scan very well. Either a connection was lost to the computer or it will just never want to connect. So you have to go through the system looking for whats blocking/ailing it. Very annoying. But once setup it is smooth sailing. Also lost of plug ins for tracking other online software in one dashboard interface. Review Source Yves F. Gestionnaire - Consultant Sénior Information Technology and Services Used the software for: 2+ years ### "easy to use and expandable" November 2, 2018 5.0 Pros Very good product that allow me to create tickets for my customers and monitor their network Cons free product so we have to have ads in some of the windows of the product Review Source JR Jillian R. IT/Computer Specialist, Network Analyst, IT Suppor Used the software for: 2+ years ### "Love this Software for IT!~" May 22, 2018 5.0 IT support ticket system. Streamlined our networking of large amount of PC's. Pros What do I like Most?? It's EASY! Easy to integrate, easy to use, easy for our not so "Tech-Savvy" employees! If you're not sure about it, try it! They're so sure of their software they offer it for free! If you know of anything better, please let me know, because it has to be amazing :) Cons There isn't too much to say in the way of "Cons" that I've come across. All of the people I've worked with currently and in the past Love it and use it often! Honestly can't think of anything negative..! Review Source JB James B. Systems Engineer Information Technology and Services Used the software for: 2+ years ### "Excellent helpdesk ticketing product" November 14, 2018 5.0 The IT helpdesk was already licensed by the client, so we used it while contracted by them, but I haven't used it since. Pros This helped us quite a bit in keeping track of tickets for one large client we had for a few years. The interface was easy for helpdesk technicians, as well as the end users. I liked the automatic inventory feature. Cons There wasn't anything I really disliked about Spiceworks Helpdesk. I would like to use it in our current situation, but find it hard to fit. We don't have that many contract clients anymore, and email works just fine at the moment. Review Source VR Verified Reviewer Communications Coordinator Plastics Used the software for: 6-12 months ### "Real Estate Marketing " June 8, 2022 5.0 Pros loved how easy it is to assign tasks to specific people under our marketing team easy to close out and reopen tickets really liked the copies that were sent to emails, to some extent Cons when tickets were submitted with attachments, a lot of the time the attachments we're able to be viewed in the email that was sent Review Source BM Ben M. Network & IT Systems Manager Banking Used the software for: 2+ years ### "Great product for a small team" August 31, 2020 4.0 Been used within the IT department for years and hard to justify paying for an alternate when this meets needs. But if you are looking for a solutions for a larger team or multi department this may not be ideal. Pros For a free product this is quite good for a small team that doesn't need bells and whistles within their service desk software. Easy to setup and use. Cons Functionality is lacking compared to other software's in the market, however as it's free this is understandable. Review Source Eric H. Medical Records/IT Used the software for: 1-2 years ### "Using this software to manage inventory of computers and other network devices in our office. " May 21, 2018 5.0 Being able to more effective monitor the devices in our network is a great benefit! Pros It helps greatly in notifying me of problems in our network whether devices not updated, or devices running out of drive space. Cons I have to manually remove computers or devices that are no longer on the network even after a network re-scan is done. Review Source LW Loyal W. IT Director Education Management Used the software for: 2+ years ### "Amazing Free Tool." July 13, 2018 4.0 We get to communicate with our end users closer on issues and determine if we can guide them through the troubleshooting or walk to their location. It saves time and money while increasing communication. Pros You can't beat the price. It is free, easy to configure, and easy to use. It is cloud based so no internal setup. It does allow attachments so pictures and document guides can be sent back and forth with users asking for help as well. Cons You are limited in setup options and design. You can change some colors, text, and add some fields, but it is a basic free help-desk tool. Review Source MP Matt P. Director of Technology Education Management Used the software for: 2+ years ### "A great free help desk package" April 17, 2019 4.0 We've been using Spiceworks for our help desk for several years now. It's great for our small IT department by helping us track issues and assign them to the appropriate tech. When our users have an issue, they send an email to the help desk address. Spiceworks then picks up the messages and creates a ticket. We were able to customize the ticket templates to our liking as well. It's really handy and you can't beat the price! Pros You can't beat the price! The web interface and phone apps are pretty decent too. Cons It doesn't offer as many features as some of the paid help desk offerings and occasionally the ads are distracting. Review Source AS Aslam S. Sr Systems Administrator Business Supplies and Equipment Used the software for: 2+ years ### "Simple Ticketing tool that gets the job done." June 23, 2022 4.0 Pros Simple and effortless tool to manage tickets. Cons Ads occupy a lot of space. Streamlining it and sprucing up with a new ui would be incredible. Review Source VR Verified Reviewer IT Support Specialist Pharmaceuticals Used the software for: 1-2 years ### "Great Free Software for IT." June 3, 2019 4.0 We needed an easy and quick Ticketing system and this provides that. Pros It's free! I can't think of a better free IT software out there. It handles tickets exceptionally well. i love the email to ticket functionality. Cons The Hardware part of this can really bog down and run slow. We stopped using this part. Review Source VR Verified Reviewer Sr Director Biotechnology Used the software for: 1-2 years ### "very good help desk ticketing system" February 15, 2019 5.0 Very positive overall experience with this software - we tried this in one of our smaller acquisitions that did not have a formal ticketing system to resolve issues (especially HR and IT). Pros It is an open source, cloud based easy to use and intuitive ticketing system especially if one is looking to get started quickly for a smaller user user environment. It has a very good user community that provides help in case we need help on getting started and daily use of the system. Cons The one issue that we faced was not getting a complete, accurate picture of the inventory on the network when we used the in built feature to scan the inventory of assets on the network - we were able to resolve this with community help. Review Source VR Verified Reviewer President Used the software for: 6-12 months ### "Transformed the IT department into proactive vs. reactive and shows end users that IT is a business " June 16, 2018 5.0 Metrics, Inventory, accountability, better perception of IT as a department, ability to eliminate recurring issues, proactive software gives heads up to low ink, software changes and valuable alerting Pros Metrics on help desk detailing what users have issues with, inventory reporting on hardware/software that helps with compliance, reports available. Cons It's difficult to say, nothing really pops out and having used both cloud and premise solution, I would not consider any other Help Desk. Review Source Michael N. ThreatZERO Consulting Supervisor Computer & Network Security Used the software for: 1-2 years ### "Free Free Free and amazing" December 4, 2018 5.0 Pros With Free tools and free support, what is to hate. This product did what it said it would do. I am able to monitor my windows and linux servers from my PHONE! Cons it is a free product and development doesn't owe you anything. That being said they have been very helpful and useful. Review Source PL Paul L. IT Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Spiceworks - Full Featured IT Suite, Free" May 27, 2015 4.0 Pros Spiceworks has an excellent product that is continuously evolving. The full featured suite give any IT professional the ability to use one module, several modules, or all the modules to meet their needs. New versions come out at least once a year with updates more frequently. Part of the evolution has been to a hosted, cloud based solution as an option for IT professionals who don't want to pay to host the server in their own environment. The product is and always will be free. The online forum boasts more than 2 million members with the employees actively involved in the social portal. The vendors that are part of the community are very helpful and many have a dedicated employee who actively monitors their portion of the forum, ready to help. Finally, the company hosts a great convention every year in Austin Texas which is always very well attended. Cons Spiceworks moves the product forward, but sometimes they don't come back to the basics of what makes the software great. Adding new features can be a plus, but enhancing old features is very important as well. Review Source VR Verified Reviewer Business Improvement & IT Manager Wholesale Used the software for: Less than 6 months ### "Amazing for the Price (FREE)" March 26, 2020 4.0 I don't know why I didnt try this soon, i think you presume if something doesnt have a high price tag then it wont be any good, but i was very wrong. Pros I love the ease of the ticketing system and the professionalism of the emails that come out from it. I have used some other IT help desk platforms but this one works really well. Cons The app isnt particularly slick but it works. I think in they could spend a bit more time on the app it would increase their portfolio tenfold. For the price it is a gem and you cannot go wrong. Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Zoho was not doing a good enough job and didnt offer any visual tracking Review Source PE Patrick E. Network Administrator Wholesale Used the software for: 2+ years ### "Fully featured and completely free!" October 3, 2017 5.0 A more organized approach to helping our users. Every IT person can keep track of open issues and document resolutions. Pros \- Free - Easy to use for both the IT staff and end users - Great customizable reports - Supports plugins and extensions - 12000 tickets and counting! Cons Not much honestly. The software is free because it's ad supported, however this is one of the few platforms where the ads are not intrusive and can be quite useful. Spiceworks vettes their sponsors, so you know you're supporting the product. Review Source VR Verified Reviewer IT Helpdesk Administrator Information Technology and Services Used the software for: 2+ years ### "Great tool if you have someone maintaining it" May 14, 2019 4.0 Pros It is a good tool for work tickets. Easy for users to open tickets and keep track of what's being done (when staff update the notes on a ticket). Can keep track of ongoing issues or past issues. Cons I think this tool would be working better for us if the person that is supposed to be maintaining it would actually maintain it. For a while we were getting lots of errors where users weren't able to open tickets, or when they did open tickets the email wasn't being sent out to the IT staff. Review Source Laurent G. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel d'informatique " October 14, 2023 5.0 Pros Un top produit pour les professionnels de l'informatique et très simple pour gérer un meilleur service d'assistance informatique interne. J'adore ses fonctionnalités et sa facilité d'utilisation. Cons Dommage c'est indisponible pour certains pays mais j'apprécie ce qu'il propose et je le recommande. Review Source Similar Products Featured