# Page 9 | Spiceworks Cloud Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Spiceworks Cloud Help Desk the right Help Desk solution for you? Explore 584 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews

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Spiceworks Cloud Help Desk

4.4 (584)

[View alternatives](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of Spiceworks Cloud Help Desk

## Showing most helpful reviews

Showing 201-225 of 584 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MP

Mike P.  
IT Specialist  
Philanthropy  
Used the software for: 2+ years

### "Not mush Spiceworks does not cover for an IT admin"

February 15, 2018

5.0

Spiceworks coimmunity is a great resource for any issues as well.

Pros

Easy to use and navigate software from the get go. The ability to monitor your entire network from one program makes my job so much easier. The ability to track inventory, issues as well as print out reports helps me stay on top of any issues that come up last minute.

Cons

I cannot think of any as it does what it is created to do. I could see them added some premium features that would be prices based but then that might turn people away.

Review Source

Steve L.  
PC/LAN Analyst  
Telecommunications  
Used the software for: 1-2 years

### "Tried a few other products before settling with Spiceworks. Lots of features and add ons"

June 14, 2018

5.0

Pros

The community and support. the software has all the basic features of a ticketing system but so many I never thought of needing.

Cons

Some more advance customization and addons. the plugins are fine but no longer support open source addons.

Review Source

VR

Verified Reviewer  
Regional Business Intelligence Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Best Free IT Help Desk Around"

May 28, 2018

4.0

Pros

You really can't get any better pricing. Unlike most other software as a service, you get this product free! Instead, they serve you advertisements. Honestly, I wish more companies would go towards this model. Or at least give you the option too!

Cons

You are a bit limited in the functionality. I would say you really need to test it to make sure it has everything that you currently or foresee that you will need in the short term.

Review Source

VR

Verified Reviewer  
Computer Technician  
Computer Networking  
Used the software for: Less than 6 months

### "Mixed Feelings"

June 26, 2018

3.0

Pros

The software reasonable easy to install and get working. The Help Desk ticket module was easy to configure and get working. The remote PC agents were simple to install(and uninstall) and once setup they communicated as expected. The help desk software does exactly as it was intended.

Cons

Most guides and integrations are several years old at best. The base software is solid and being worked on but it is kind of limited on integrations as they are mostly provided by the public. Without extensive knowledge or developer skills it only functions as a help desk. It is free but I could not give it 5 Stars for value because there are other free products that can do it better with a lot of additional modules available from the developers.

Review Source

VR

Verified Reviewer  
Owner  
Computer Software  
Used the software for: 1-2 years

### "very helpful support software for a small business "

May 24, 2018

4.0

I am able to support many clients from my office, they clients can log their own service tickets without my intervention, i get notified right away of any issues my clients have.

Pros

I have used it to support my off site clients and have had great results. It enables my clients to log in and open a case, I get an email, my staff is notified, and we are able to follow through the entire process all at a very reasonable cost.

Cons

the support is not up to where it might be. They should turn around support calls a little faster. they rely on the community to solve some issues instead of offering really high end support in house

Review Source

VR

Verified Reviewer  
Sales Assistant  
Wholesale  
Used the software for: 1-2 years

### "I use Spiceworks to manage all of my logistics needs."

June 21, 2018

5.0

Pros

It's a one stop solution and a single point of contact that does not get lost in the shuffle like emails often do.

Cons

It sends too many emails. Every time any change is made on a ticket, it sends me an email. I get hundreds of emails!

Review Source

Matt P.  
Network Administrator  
Real Estate  
Used the software for: 1-2 years

### "Spiceworks"

November 27, 2018

5.0

Pros

I love that it's free! Spiceworks is one of the best companies and products you can find for IT related things.

Cons

There have been issues with deploying the agent, but those issues have been resolved by the spiceworks support team

Review Source

VR

Verified Reviewer  
system architechture  
Banking  
Used the software for: 1-2 years

### "IT helpdesk product with knowledge base"

May 9, 2019

5.0

I analyzed machines who has performance problem. I took asset report and made analyze.

Pros

It has own asset collector. Free to use It has its knowledgebase

Cons

Machine you installed spiceworks must be strong. It needs performance

Reason for choosing Spiceworks Cloud Help Desk

It was a budget problem.

Review Source

Joseph M.  
ICT Management Trainee  
  
Used the software for: 6-12 months

### "Spiceworks IT Help Desk software is the best well developed solution for efficient collaboration."

July 18, 2018

4.0

The software improved service delivery for the IT department because user support requests were captured in a real-time and assigned to officers.It became easy for the management to track how every individual is working and any pending issues were analyzed and sorted out.

Pros

It is user friendly with intuitive front end interface that offers excellent customer experience. It offers satisfaction to end users since an issue is only resolved when the person requesting for assistance confirms that the matter has been solved. It is also an affordable solution.

Cons

The software is mainly IT based and does not fit well in other fields that my require such a solutions. Although it is meant for both small and large scale businesses,it is not robust enough to efficiently serve the large scale.

Review Source

Jarrod R.  
IT Director  
  
Used the software for: 1-2 years

### "Amazing piece of software!"

May 7, 2018

5.0

Pros

Built with IT professionals needs first. Remote control, auditing, ticketing system! Very easy to use!

Cons

It offers a lot and the price point is right on but there are still quite a few other features we would like to see.

Review Source

Mitusha A.  
Conversational AI Developer  
Computer Software  
Used the software for: I used a free trial

### "Great place to troubleshoot problems, collaborate and seek advice related to tech! "

December 3, 2023

5.0

Pros

Spiceworks is more like a service-oriented platform for IT professionals than Techcrunch is inclined towards the media outlet. It's more like Stackoverflow for IT professionals and has benefitted me in getting my solutions related to actual network troubleshooting. The community has great experts giving you excellent solutions.

Cons

The UI can be a bit better with time and rest it's free to use for everyone.

Review Source

JJ

Jon J.  
Data Services Manager  
Market Research  
Used the software for: 1-2 years

### "Spiceworks is Great!"

August 25, 2020

5.0

We got this so we could have a ticketing system for our ISMS

Pros

I love the ticketing system! They are always improving it. There is a free and a paid version which both work very well. The free version obviously does not have as many options, but it does work very well

Cons

It is not very customizable. When you add fields you cannot build a report on them (at least I can not figure it out)

Review Source

VR

Verified Reviewer  
I.T. Professional  
Consumer Services  
Used the software for: 2+ years

### "Good way to stay ahead of top of potential hardware failures."

October 23, 2018

4.0

Pros

I really liked the customizable network alerts. Alerts can be set to send emails about low toner on printers, low hard drive space on workstations, server power loss, and too many more to name. Helps a lot at being proactive.

Cons

Alerts for new items added to network has never worked for me. I've tried all kind of different variations in setup but none of them sent an alert when a new client was added.

Review Source

EC

Emmerson C.  
Manager, Information Technology  
Government Administration  
Used the software for: 2+ years

### "Spiceworks"

October 4, 2021

4.0

Pros

The helpdesk feature is excellent, it saves time and allows for seamless tracking of issues and updates to users

Cons

The configuration of the helpdesk was a little challenging

Review Source

John G.  
IT Consultant  
Computer Networking  
Used the software for: 1-2 years

### "Great Open Source Help Desk"

February 22, 2019

4.0

Easy to use from a help desk standpoint. Needs some work on reporting for management purposes.

Pros

Free and uses very little computer and network resources to function.

Cons

Cannot export reports about help desk tickets for management.

Review Source

ES

Elaine S.  
Performance Improvement Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Basic no-frills IT case submission tool"

June 25, 2019

4.0

In general, Spiceworks is straight forward and gets the job of ticket submission done. I can't speak to how it looks on the receiving end, but as someone who uses this software to submit help tickets, it is very easy to use.

Pros

Spiceworks is very easy to use. It may vary depending on your organization, but for us it is a simple one page form that lists all the questions and fields you are required to complete to submit a help desk ticket. There's nothing confusing about the set up or layout.

Cons

There may be some questions that are not required, depending on the type of ticket you are submitting. For example, at our company both IT and facilities tickets are submitted through spiceworks; however, there are some questions specific to IT tickets only. It would be good if some questions automatically collapses or appears depending on the "pathway" of your ticket.

Review Source

BR

Ben R.  
IT Director  
  
Used the software for: 2+ years

### "Great IT support Software"

May 10, 2017

5.0

Pros

This Software is easy to use, customization to whatever you need, and you can't beat the price! Even though this software could do even more than it is for us now, it is exactly what we need and keeps our support requests, hardware/software inventory, and vendor information all in one great place! My absolute favorite feature is email setup for support requests, all the details that go along with that feature!

Cons

I can't think of anything negative about the software, I only wish I had more time to customize and look into the many endless additional features we could probably use in addition to what we use now.

Review Source

RF

Ryan F.  
Technology Integration  
Education Management  
Used the software for: 2+ years

### "Very user friendly"

April 5, 2019

4.0

We have used Spiceworks for years as our main help desk ticketing system and absolutely love it. It is free and easy to use. We can quickly document and assign tickets to various techs that can then document their process efficiently. It is also great for looking at old tickets to research recurring problems.

Pros

It is absolutely free and easy to use for the technicians and clients.

Cons

Sometimes navigating from one section to another to find what you want is more difficult than it should be.

Review Source

MH

Maureen H.  
Project Engineer  
Wholesale  
Used the software for: 2+ years

### "SpiceWorks IT Help Desk"

November 19, 2019

4.0

We had no system before hand to track. We use it to not only track the issue but insure the SLA is being met.

Pros

Quick to set up, free, allows us to track software issues and follow thru to resolution. Users can track their tickets in the system so aren't always asking status of resolution of their issue.

Cons

Not particularly initial user friendly. Users find it easier to send in an email to our help desk rather than entering their own ticket.

Review Source

Héctor A.  
CEO / Lead Architect  
Information Technology and Services  
Used the software for: 6-12 months

### "Free and easy to implement"

July 31, 2019

5.0

The UI is amazing, tons of options for the tickets easy to use and they also have an inventory tool and app and the implementation was a breeze.

Pros

You can use it on your server or easier use it on a subdomain in the Spiceworks site, a lot of my friends do that and they love it.

Cons

Responsiveness could be better but they have an app now for your phone and works great.

Review Source

DS

Daly S.  
HR Technician  
Human Resources  
Used the software for: 1-2 years

### "Organization"

January 24, 2019

5.0

We have drastically improved our customer service experience for our employees. Our employees are so much happier now that they get faster assistance to some of their concerns. It keeps the staff in our department on their feet knowing that they have a pending ticket open that needs attention.

Pros

I love how it keeps our department organized. We have it set up so that when an employee emails our department with a question/concern, it generates a "ticket" on Spiceworks for us. We've found that it's easier to keep track of than emails. Sometimes emails can get overlooked.

Cons

There is nothing I don't like. It's extremely helpful.

Review Source

Ajit J.  
Senior Software Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Spiceworks suitable for any project "

December 24, 2018

3.0

Is very helpful when my client assign any story to me

Pros

Spice Works have assign task easily and take follow up with people

Cons

No code repository is need to maintain separately is hard

Review Source

Bedir A.  
Logistics and Software  
  
Used the software for: 6-12 months

### "Great help desk solution for free."

December 6, 2017

5.0

Pros

I was genuinely surprised when my IT manager told me Spiceworks was free. Spiceworks offers a good way to create an IT ticketing within the company.

Cons

If you don't know how to use Spiceworks, it may be a little confusing to difficult to navigate. I can't really say anything bad other than that about a free software.

Review Source

VR

Verified Reviewer  
Chief Information Officer  
Machinery  
Used the software for: 2+ years

### "We use this product for our technical support."

June 26, 2018

4.0

It is a free product, you can't complaint when it is free.

Pros

This product is easy to use and managed. It doesn't take much time to implement this product. It has many packaged included like network device inventory, locate devices, alerts and asset location tracking.

Cons

Their help desk feature tends to be quirky for end users. Knowledge in SQL to get special reports. Load limitation for larger companies.

Review Source

Mark O.  
Technology Support specialist  
Information Technology and Services  
Used the software for: 2+ years

### "It's a good start to manage your hardware and software inventory"

October 10, 2018

5.0

Pros

\- Free - Simple to install - Good overview of your current inventory - Scans your network in the background - You can ask other IT techs via forum when you have a question - Really good and simple ticket system - You can add warranty information to hardwares

Cons

\- network scan sometime doesn't use given user/pass and scan fails - requires a fast machine

Review Source

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