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Kennel Connection is the world's leading pet-care facility management software product, with more than 5,000 copies installed world-wide! Featuring boarding, grooming, daycare, training, petsitting and special services, Kennel Connection has something for all aspects of your business, including client and pet record-keeping, scheduling, full point-of-sale capabilities, and employee management.
Provider
Software Connection
Located In
United States
Foundation
1993
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Mobile Apps
Android, iOS
Training
Webinars, Live Online, Documentation, In Person, Videos
Support
Chat, FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk
Pet Care Facilities, including boarding, grooming, daycare, petsitting, training and special services.
Content Source: Kennel Connection
Green rating bars show the winning product based on the average rating and number of reviews.
Kennel Connection Reviews
Pros
In summary, my longstanding relationship with Software Connection has been marked by reliability, innovation, and outstanding customer service.
Ease of use on the desktop, and amazing customer service, even for someone like me who is not tech savvy.
I absolutely love when it's time to add on to our existing Kennel Connection services and there is a SALE going on. Kevin was great in helping procuring the grooming add on module.
Oh I might mention I love that we integrate it with other computers in my salons it's wonderful to be able to check one out and check in, on the other computer at the same time.
Cons
It's been horrible, called support and they not taking responsibility for a bad software.
Frustrating to move dogs because of steps. Training program very indadequate.
Everything is manual and takes too long, and like a previous reviewer mentioned - you need to close out of every thing you do in order to see other tabs. The run time errors are annoying.
There are frequent run time errors, features sometimes don't work properly and the inability to switch between open windows without closing them is just annoying.
"Kennel Connection just got an Upgrade"
Overall: We are using Kennel Connection to deliver the Highest Quality of Pet Care. The features for online booking are making our customer experience amazing and the simplicity for our staff is allowing us to drive profitability.
Pros: I love that Kennel Connection has a new interface that is easy to use, easy to train staff on and has a ton of awesome features. Text to pay makes it super fast and easy for clients to check-out and prompts them to tip 10%, 20% or 25%. The dashboard tells me everything i need to know about my day and who is arriving, who is going home and any alerts I need to be aware of. And I love that it works on mobile devices.
Cons: I'm using the Live Access version, but heard that Full Cloud is only a few months away. That's exciting because then we don't have to have any local back-ups.
"Tops in the Industry!"
Overall: We have been quite happy with Kennel Connection. We offer various levels of boarding, grooming, different types of DayPlay, and some training. Kennel Connection manages and integrates all these modules smoothly and without program error.
Pros: We chose Kennel Connection a decade ago after previewing several demos from various companies. Everytime we had a question, we called for support. We initially chose Kennel Connection because their support was phenomenal, and far better than their competition. That has not changed, and their customer support is stellar. Kennel Connection is also very intuitive and easy to teach new staff to use.
Cons: There are some aspects I would like to modify for our individual practices. But I appreciate that building in such flexibility throughout the program would create confusion and a greater learning curve. We make do with some workarounds that function for us.
"Kennel Connection use"
Pros: Fairly simple to use for new employee training
Cons: Not as intuitive as other software I've used in the past
"Kennel Connection Tech Support A+++"
Overall: We have had KC for 10+ years and have been very happy with it overall. I had a recent issue with changing bank accounts due to partner separation and [sensitive content hidden] and the rest of the team did an amazing job making this really bad situation easier. He was professional, kind and prompt with his communications. He checked back with me multiple times and made sure my issue was resolved in everyway.
Pros: the ease of the program. It is very user friendly and the tech support is great.
Cons: There are some bugs, but do get fixed with the updates
"Software Connection"
Overall: Whether I've encountered a technical issue or sought guidance on optimizing their software for my needs, their support team has always been readily accessible. Beyond their commitment to individual users, Software Connection fosters a sense of community among their clientele. Through user forums and webinars, they provide opportunities for users to connect, share insights, and learn from one another. This sense of camaraderie not only enhances the user experience but also underscores Software Connection's dedication to fostering a supportive ecosystem. In summary, my longstanding relationship with Software Connection has been marked by reliability, innovation, and outstanding customer service. Software Connection stands out as a beacon of reliability and quality in the software indust
Pros: For over two decades, Software Connection has been a steadfast companion in the realm of digital solutions, and my experience with them has been nothing short of exceptional. As a long-time user spanning more than 22 years, I've witnessed their unwavering commitment to customer satisfaction and continuous improvement firsthand.
Cons: Over the years, I've witnessed a steady stream of updates and enhancements, each aimed at enhancing functionality and addressing user feedback. This commitment to innovation ensures that their software remains relevant and competitive. However, i don't like the change in self updates, the lose of personal support page and the ability to make change suggestions from the support page. I also don't like that you do not have the ability to enlarge specific screens or edit most reports.
