# Page 2 | Kennel Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Kennel Connection the right Kennel solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102808/Kennel-Connection/reviews

---

Kennel Connection

4.4 (79)

[View alternatives](https://www.capterra.com/p/102808/Kennel-Connection/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of Kennel Connection

## Showing most helpful reviews

Showing 26-50 of 79 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CW

Christina W.  
President  
Hospitality  
Used the software for: 2+ years

### "Software Connection"

April 25, 2024

5.0

Whether I've encountered a technical issue or sought guidance on optimizing their software for my needs, their support team has always been readily accessible. Beyond their commitment to individual users, Software Connection fosters a sense of community among their clientele. Through user forums and webinars, they provide opportunities for users to connect, share insights, and learn from one another. This sense of camaraderie not only enhances the user experience but also underscores Software Connection's dedication to fostering a supportive ecosystem. In summary, my longstanding relationship with Software Connection has been marked by reliability, innovation, and outstanding customer service. Software Connection stands out as a beacon of reliability and quality in the software indust

Pros

For over two decades, Software Connection has been a steadfast companion in the realm of digital solutions, and my experience with them has been nothing short of exceptional. As a long-time user spanning more than 22 years, I've witnessed their unwavering commitment to customer satisfaction and continuous improvement firsthand.

Cons

Over the years, I've witnessed a steady stream of updates and enhancements, each aimed at enhancing functionality and addressing user feedback. This commitment to innovation ensures that their software remains relevant and competitive. However, i don't like the change in self updates, the lose of personal support page and the ability to make change suggestions from the support page. I also don't like that you do not have the ability to enlarge specific screens or edit most reports.

Review Source

Response from Software Connection

April 16, 2025

Thank you for your thoughtful review and for trusting Kennel Connection for over 22 years—it means so much to us! We’re glad to hear our support and user community have made a positive impact. We understand your concerns about updates and the support page changes. We’re always working to balance innovation with the personalized support you value. With KC Cloud, we’ve introduced automatic updates and enhanced features to simplify the user experience. We appreciate your feedback and are here anytime you need assistance. Thank you for being part of the KC family!

JH

Jessica H.  
Office Manager  
Hospitality  
Used the software for: 2+ years

### "Kennel Connection Review"

April 18, 2024

5.0

Pros

Kennel Connection has an extensive variety of reports that meet our business needs including various pet reports and financial reports. The new Live Access has given our customers the ability to create their own accounts and conveniently submit reservation requests greatly reducing the number of phone calls we receive.

Cons

That the version updates were a little complicated

Review Source

Response from Software Connection

April 16, 2025

Thank you for the wonderful review! We’re so glad Kennel Connection’s reporting tools and Live Access feature have made a positive impact on your business. Giving your customers the ability to manage their own accounts is a game-changer, and we love hearing how it’s helped reduce your phone calls. We understand that updates can sometimes feel a bit complicated—that’s one reason we introduced KC Cloud, which automates updates and ensures you’re always on the latest version without the extra steps. We appreciate your feedback and are always here to help.

SP

Scott P.  
Manager  
Hospitality  
Used the software for: 2+ years

### "The best boarding and grooming software available!"

January 24, 2023

5.0

We have increased revenue and decreased time performing daily tasks.

Pros

The software is easy to use and very reliable. They are constantly adding new features to enhance the product. They listen to customer suggestions and are behind you 100%. They respond quickly and professionally.

Cons

The online version does not offer all the functionality of the desktop version. I believe they will be adding more soon.

Review Source

Response from Software Connection

April 16, 2025

Thank you for your thoughtful review! We're thrilled to hear that Kennel Connection has helped increase your revenue and streamline daily tasks. Since your review in 2023, we’ve made great strides with our cloud-based platform. The full KC Cloud is now here, and we've added even more features to ensure it offers the functionality you love from the desktop version, plus additional enhancements. We’re always listening to customer feedback and continuing to improve. If you have any questions or suggestions, don’t hesitate to reach out—we're here to support you!

SL

Suzan L.  
DBA My-T-Fine Kennels  
Farming  
Used the software for: 2+ years

### "One of the best changes we have engaged in this year"

August 19, 2022

5.0

I have been using KC for 22 years and always been impressed with any contact made with customer service! Which has honestly been very little! The program does much more that we have even taken the time to learn - but we are excited to use Access Live and not even having launched it yet to the public I have saved time today!! I am confident that this is a game changer - will save me money and time !

Pros

I am very happy with the ability of the client to request their reservation - choose their services, upload their vaccinations. They can now log in and confirm their appointments - saving me from phone calls.

Cons

so far I have not found one thing that I dislike or like least - we are pumped about it all!

Reason for choosing Kennel Connection

Reading reviews from other people in the industry and hearing them complain about issues - I have never had an issue with KC so did not even consider changing

Review Source

Response from Software Connection

April 16, 2025

Thank you for your incredible review! We're thrilled to hear about your long-time satisfaction with Kennel Connection and our customer service. It’s great to know that Access Live has already saved you time and is proving to be a game-changer! We’re also excited to share that Kennel Connection now has a cloud version, which enhances flexibility and allows you to work remotely even more seamlessly. The ability to manage reservations, services, and vaccination uploads online is just the beginning, and we’re glad you’re experiencing the benefits. If you ever need help exploring more features, we’re here for you. We appreciate your continued trust in us after 22 years, and we look forward to many more years of success together!

CD

Cathi D.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Super efficient software for running my pet business"

January 23, 2023

5.0

Kennel Connection support has been the best. They respond quickly and get the job done. I don't need support that often but when I do I need it done with no hassles.

Pros

The scheduling and client/pet information are easy to find, easy to enter, easy to update, easy to understand. The day care or boarding calendar is easy to read. The ability to seperate day care from boarding or add it to a boarding booking is the best system I have found. I have demo'd all the other systems and this is the only one that works for my business.

Cons

The billing section could be a bit simpler to use and understand. There are a couple of ways to do the same thing and that is confusing for new employees when training.

Reason for choosing Kennel Connection

Kennel Connection allowed me to book appointments for boarding the way I wanted to book them without a lot of work arounds.

Review Source

Response from Software Connection

April 16, 2025

Thank you for your review and kind words about our support team! We're thrilled to hear that Kennel Connection has been a great fit for your business and that our scheduling and client/pet information features are working well for you. We also appreciate your feedback on the billing section. We're constantly looking to improve the system and simplify areas like this, so your insights are really valuable. We’ve made several updates since your review and will continue to make adjustments to ensure a smooth experience for all users. If you have any further suggestions, please don’t hesitate to reach out. Thanks again for your support!

DH

Drea H.  
Managing Member  
Computer Software  
Used the software for: 2+ years

### "Very Happy with Kennel Connection"

October 3, 2022

5.0

I am very happy with the Kennel Connection Software. I’ve been a happy customer since 2013, even when I was only utilizing the desktop version. But the real game-changer for my business is the Live Access/Online Reservations System. It has saved me a lot of time that I used to devote to scheduling and bookkeeping, which as a single-person operator is huge. But most of all, I am extremely happy with their Customer Service. Knowing that I can call and have brainstorming ideas and questions answered regarding how I’m using their software to the best of its abilities and my own needs really makes it so much better.

Pros

The number one feature that I like the most is the Customer Service. But I also like the Live Access because it makes working remotely so mush easier. And then I realized how much time the Online Reservation System saved me. Wow.

Cons

I wish that the Live Access system would add more modules, such as Training; and add more functionality to the invoicing/credit card aspects of the software.

Reason for choosing Kennel Connection

When I bought this business, the previous owners were using Microsoft Access, so the bar was very low.

Review Source

Response from Software Connection

April 16, 2025

Thank you so much for your long-time support and your wonderful review! We're thrilled to hear that the Live Access and Online Reservation System have been such a game-changer for your business, and we’re especially grateful for your kind words about our customer service. We’re always happy to help you make the most of our software to fit your needs! We’ve taken note of your feedback regarding additional modules like Training and invoicing/credit card functionality. We’re always working to improve, and these are areas we are continuing to develop as part of our overall growth. We truly appreciate you being a part of the Kennel Connection family since 2013!

RW

Rebekah W.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Kennel Connection review- Happy Campers Pet Lodge"

March 11, 2024

5.0

We love it! We are still learning all the features and encouraging our customers to use the Live Access- but we are loving all the things we are learning and using and it is really coming together!

Pros

Very professional, and we love the integration with card processing/Clover. We love the customer service!

Cons

Still wishing for an App! We like everything else!

Reason for choosing Kennel Connection

Our previous kennel used K9 Bytes- which we did not like. The previous \[sensitive content hidden\] of the business had been using Kennel Connection for 10+ years.We wanted to keep all the customer files, information from previous \[sensitive content hidden\].

Review Source

Response from Software Connection

April 16, 2025

Thank you so much for your review! We’re thrilled to hear you’re loving Kennel Connection and that Live Access, Clover integration, and our support team have been such a positive part of your experience. It’s great to see everything coming together for your business! We understand the desire for an app and appreciate your feedback—it’s something we’re keeping in mind for the future. In the meantime, KC Cloud offers mobile-friendly access, letting you manage your business from anywhere. We’re here to support you every step of the way

JM

John M.  
IT support  
Consumer Services  
Used the software for: 2+ years

### "Great software and support!"

May 22, 2021

5.0

We have been using Kennel Connection for 10 years. Started with KC6 with one location to now using KC7 with multi-facilty module with 2 locations. \[SENSITIVE CONTENT HIDDEN\] and his team are a pleasure to work with and always seem to resolve issues we encounter very quickly. The online service portal allows easy upload of data files for analysis and repair and allows us to maintain minimal interruptions to our business when an issue is discovered. The software itself has seen many changes and features added over the past few years and confirms their commitment to ensure it meets our needs

Pros

Overall the software works well for Daycare, Boarding, Grooming, Training and other services. The software is quite flexible once you complete the training period. While the core software is not easy to learn and navigate, the addition of the Live Access module has significantly overcome this. The integration between all the modules listed above is seamless and works amazingly well with multi-locations. The ability to sync clients and packages/accounts between the locations allows customers to attend any of our locations knowing their information and credits are avaliable.

Cons

As a multi location facility the one shortfall in the software is the lack of thriv Live Access module for multi-location facilities. However we have Been advised this is in development. The other shortfall is the inability to create custom reports.

Review Source

Response from Software Connection

April 16, 2025

Thank you for your thoughtful review! We’re thrilled to hear about your long-standing experience with Kennel Connection and how the platform has supported your growth over the years. Since your review in 2021, we’ve continued enhancing our software and have made significant progress with the Live Access module, including ongoing development for multi-location support. Regarding custom reports, we understand the importance of this feature, and we’re actively working on further customization options. We appreciate your feedback and look forward to continuing to support your business needs.

JJ

Jill J.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Kennel Connection "

March 15, 2024

5.0

Excellent answering my questions. We are not “techy” people, we are animal experienced people.

Pros

User friendly, especially with older demographics

Cons

Support not open sat and sun. Kennels are a 7days a week business

Reason for choosing Kennel Connection

User friendly, fairly inexpensive and not solely cloud based

Review Source

Response from Software Connection

April 16, 2025

Thank you for your review! We’re so glad to hear Kennel Connection has been user-friendly and a great fit for your team. We understand how important reliable support is, especially in a 7-day-a-week industry. While our standard support hours are weekdays, we do offer after-hours emergency support on evenings and weekends to assist with urgent issues. Our goal is to ensure you always have help when you need it. We appreciate your feedback and are always here to support your business—thank you for being part of the KC family!

MC

Mike C.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Overall it has been great. We use it strictly for boarding and daycare."

September 23, 2017

5.0

More than anything customer support.

Pros

I like that they are continually making improvements and updates. I believe this is based on user input. I like the desktop version as we have intermittent and long term (over a day) Internet outrages and we can continue to work. Customer support, knowledge base, and training videos seem to be current. We don't need to tweak our processes to meet the software process. It goes with our flow. I look at other software about once a year and Kennel Connection seems to be the best so far.

Cons

There are 2 items that I wished the software would allow. One item would is one that I would leave over. The first is the amount of warning windows that pop up. I know it isn't this way, but it feels like every time we navigate through a booking there is a window that asks if we are sure we want to do that function. I can see where it would be helpful, but the ability to turn it off like vaccination warnings would be great. The one item I would leave over if another company provided it is custom reports. I would LOVE to run a report that tells me which category of pets (we charge by weight) provides the most revenue. As an example if I changed the weight category instead of raising prices how would that look? I may make more money by changing weight class than upping the charges.

Review Source

Response from Software Connection

September 28, 2017

Hello Mike, thank you for the review! There are some pop-ups that you can turn off but many of them are to help the customer avoid making a mistake. If you have suggestions for ones you'd like to be able to turn off, feel free to suggest them. We also offer customizations and custom reports. If you're interested, please call the office or e-mail me at jenn@bluecrystalsoftware.com Thank you again, we appreciate your business!

KM

Keith M.  
Chief Executive  
Hospitality  
Used the software for: 2+ years

### "Full of Business Critical Features and Industry Leading Support"

March 10, 2022

5.0

Overall, KC and the entire team has been a pleasure to work with. We recommend Kennel Connection to any Pet Boarding, Daycare, and Grooming business.

Pros

We have been using Kennel Connection for about 9 years. Over time the product has continued to develop and has become the single most important piece of software for our business. The leadership is incredibly easy to work with, and they have quickly become trusted partners rather than just a software vendor.

Cons

As with any software development is a continuous process. There are features that we would love to see rolled out into the future, and Kennel Connection does a great job with keeping their roadmap up to date, and listens to the users on functionality the product lacks.

Review Source

Response from Software Connection

April 16, 2025

Thank you so much for your thoughtful review! We truly appreciate you taking the time to share your experience, especially since it’s from a few years ago. It’s fantastic to hear that Kennel Connection has been such an important part of your business for over nine years. We’re proud to have earned your trust and to be considered a true partner. We continue to listen to our users, and we’re excited about the updates we’ve made and the features still on the horizon. If there’s anything else we can do to support your business, please don’t hesitate to reach out!

DB

David B.  
Operations manager  
Veterinary  
Used the software for: 2+ years

### "Kennel Connection is the way to go"

January 24, 2023

5.0

I will be honest in this review as well. My overall experience is been absolutely amazing. The one person that makes me say this is employee named \[sensitive content hidden\] with a company for a long time he worked diligently and long hours. She is very customer oriented.

Pros

I’m gonna be honest in this review, I have been with his company long before Kennel Connections took over and Kennel Connection has brought the pet wear salt industry further than I could ever imagine. This company is always working hard and diligently, improving and adding new and better features to me all of our needs.

Cons

I haven’t found anything that I don’t like

Reason for choosing Kennel Connection

It was it because of the simplicity and how it means our needs and the customer service is over

Review Source

Response from Software Connection

April 16, 2025

Thank you for the kind words and your honest feedback! We’re so happy to hear that your experience with Kennel Connection has been amazing and that our team has made such a positive impact. Since your review in 2023, we’ve continued to enhance our software with new features and improvements based on customer feedback, always striving to support your success. It’s great to know that we’re meeting your needs, and we’ll keep working hard to exceed your expectations. If you ever need anything, we’re here for you!

GL

Ginger L.  
Business owner  
  
Used the software for: 2+ years

### "over priced poor service too many glitches no user friendly below 1 star "

June 2, 2017

1.0

it is an electronic client card I could have used a free program to do the same

Pros

The best service I received from this company was when I purchase it. After that I had to make a months in advance appointment to be taught the system. As a groomer who takes appointments by the week I do not know my schedule that far in advance and they want to do business with you in the middle of the work day. run far away and to make things worse I paid too much money thinking I got a complete system. Because I was not trained I use barely any of it plus to make things worse ti has glitches that has errors that just shut the whole thing off. I was promised a lot and did not get it after paying a ridiculous price and to get more I had to pay another more money as a groomer it is not like I have that much money to waste on a company with such poor customer service

Cons

over priced horrid customer service constant emails to pay them more money I am on here to find a better service for when I move and open my boarding kennel and it will not be kennel connection .

Review Source

Response from Software Connection

June 8, 2017

Hello Ginger, I'm sorry to hear you had some issues. I'm not sure who you spoke with, but we do not require a training session to be booked months in advance. We do ask customers to make an appointment with the training department so they have a time blocked off for each person they will spend time with, but that can often be booked the next day or within a few days, depending on our schedule and yours. As for training, we also offer many training videos that you can watch in the comfort of your own home or shop when you have time to avoid needing to book specific time with a trainer if you so desire. You purchased the lite version on sale, but it sounds like you may have wanted the standard version which offers more features. If I can assist you with training or anything else, please let me know. Thank you, Jennifer

NR

Nina R.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Great Support"

June 6, 2022

5.0

My experience has been good overall. The support is very personable and helpful. They have helped me out of a few pickles and that is greatly appreciated. \[SENSITIVE CONTENT\] have been absolutely wonderful to us.

Pros

The software is easy to use and navigate. There are 2-3 different ways to do almost every function which can make it a bit confusing to train on with a new employee. We do like the ease of navigating the software though.

Cons

The reports can be a bit confusing and take time to understand. I wish that the import to Quickbooks worked. This would save us about 25 hours per week in manually doing our accounting. The sync doesn't work if your company takes deposits to hold reservations.

Reason for choosing Kennel Connection

I enjoyed working in the free trial

Review Source

Response from Software Connection

April 16, 2025

Thank you for your review and for sharing your experience with Kennel Connection! We’re so glad to hear our support team has been helpful and that you find the software easy to navigate. We understand that the multiple ways to complete tasks can sometimes be a bit overwhelming, especially when training new employees, and we appreciate your feedback. Regarding the QuickBooks integration, we know how important this is, and we’re actively working on improvements. We hope future updates will make this process smoother for you.

AH

Amber H.  
Pet Groomer  
Veterinary  
Used the software for: 2+ years

### "Excellent product and outstanding customer service!"

March 13, 2024

5.0

Amazing. I never plan to use another company!

Pros

Ease of use on the desktop, and amazing customer service, even for someone like me who is not tech savvy.

Cons

I was not a fan of Hello Groom. We like the desktop version of Kennel Connection much better.

Reason for choosing Kennel Connection

Customer service was very important to me in case I needed help, and I did!

Review Source

Response from Software Connection

April 16, 2025

Thank you so much for your wonderful review! We’re thrilled to hear you love the desktop version of Kennel Connection and that our support team has been helpful along the way. We understand every business has different needs, and we’re glad KC has been a great fit for you. If you ever consider trying something new, KC Cloud offers the same familiar feel as desktop, with added convenience like automatic updates and access from anywhere. We appreciate your loyalty and are always here to support you and your business!

DW

Debra W.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Very had to learn & use. Has kinks from showing runs booked that aren't & invoice showing wrong days"

June 7, 2017

2.0

The ability to grow customer base

Pros

Customer service is outstanding. Fast, knowledgeable & always willing to help Ability to keep track of clients, dogs, & their information I had previously reviewed this software as Excellent after being asked to by KC when I bragged on customer service but after continued use have become very frustrated with it.

Cons

Very user unfriendly Too many steps to book dogs Run occupancy is wrong a LOT Days on invoice are often wrong & overcharge clients We have to go over every detail of invoice before charging client Frustrating to move dogs because of steps Training program very indadequate Expensive to buy outright which I did because of internet instability Despite buying it, it won't transfer to new owner when we sell kennel without paying hundreds all over again Employees constantly complaining n about it You constantly have to go back & add additional information or click another button. Overall very cumbersome & hard to use/learn Despite Customer Service always being Excellent, I've had to contact them or research questions often.

Review Source

Response from Software Connection

June 8, 2017

Hello Debra, I'm sorry to hear you have had issues with steps. The software does work based on how you have your settings, it sounds like you may want to check those settings out to make sure it's set up to match how you run the business. I understand that you have sold the business, so please have the new owners contact us so we can assist with that. The licenses agreement is non-transferrable and that's something in the terms of service which is agreed upon when you install the software and requires a license transfer. We appreciate having you as a customers for the past few years and we wish you well.

jK

jen K.  
owner  
Veterinary  
Used the software for: 2+ years

### "Excellent program"

March 20, 2024

5.0

excellent program, excellent support team--i have had very few issues but if i do have a problem they are very available/accessible to help me.

Pros

User friendly, lots of features some of which we don't use, easy to book appts or reservations for boarding.

Cons

no issues. initially it took some learning to do the sync to QB

Review Source

Response from Software Connection

April 16, 2025

Thank you for your kind words! We’re thrilled to hear that Kennel Connection has been a great fit for your business and that our support team has been there whenever you’ve needed assistance. It’s great to know you find the system user-friendly and packed with useful features. We understand that syncing with QuickBooks can take some learning at first, and we’re always here to help make the process as smooth as possible. We truly appreciate your support and look forward to continuing to serve your business!

SS

Sharon S.  
Owner  
Individual & Family Services  
Used the software for: 2+ years

### "Sks"

August 8, 2023

5.0

Pros

It was easy to learn easy to use..I really appreciated everything

Cons

Nothing.??? ???? ?? What more can I say

Review Source

Response from Software Connection

April 16, 2025

Thank you so much for your kind review! We’re glad to hear KC has been easy to learn and use—it’s always our goal to simplify your daily operations. Since your review, we’ve continued improving, including updates to features and KC Cloud, which gives even more flexibility to manage your business from anywhere. If you ever need assistance or want to explore our latest tools, we’re here to help. We appreciate you being part of the KC family!

AM

Amber M.  
General Manager  
Farming  
Used the software for: 2+ years

### "Easy & Painless to use!"

May 20, 2021

4.0

Been using KC for over 19 years! Support is ALWAYS QUICK to help & super easy to work with. We would like it to be a bit more online friendly, but overall this IS the best Kennel Software out there. We have tried them ALL, & KC by far suits our HUGE facility the best!

Pros

Very easy to use interface. Easy to train employees to use quickly. Customer Service & support is EXCELLENT & makes us love KC even more

Cons

The online portal needs improvement, which I know is in the works, but clients NEED online interaction Please make is SQUARE compatible!! PLEASE!

Alternatives considered

[PetExec](https://www.capterra.com/p/92864/PetExec/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Gingr](https://www.capterra.com/p/136469/Gingr/)

Reason for choosing Kennel Connection

Ease of use

Review Source

Response from Software Connection

April 16, 2025

Thank you for your thoughtful review! We're grateful to have had the opportunity to support your business for over 19 years. It's great to hear that our user-friendly interface and responsive customer support have been key benefits for you. We appreciate your feedback on the online portal and are happy to let you know that we continue to improve our cloud-based version to better meet your needs. While we currently integrate with Clover devices for payment processing, we’re always looking for ways to enhance the platform. Thanks again for your long-term support, and we're excited to continue helping your business grow!

BK

Becky K.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Amazingly easy program!"

January 15, 2018

5.0

great organization

Pros

We have been using KC since 2002!- could not be happier with customer service and easy of use- I have never been computer savy and have never had a problem or complaint that customer service is not quick to explain or help with. We have a good size staff and all are quick to learn on this user friendly, easy to navigate system.We use the online version and have been very impressed with it, despite not having the greatest internet service- we have a pickup and delivery service and the online system is very helpful to access remotely. Also, nice to be able to access and work on from home. I have seen some complaints about pop up warnings, ect- these are all things that can be turned on/off as you feel they are needed- most of them we do not use- but some are extremely helpful (I do like the suggestion of having a pet name show in red if they have a warning tho) - but in general- KC gives us everything we need and more to operate an active boarding, daycare and grooming business. Could not be happier!- wish they would develope a similar program for the equestrian industry!!

Cons

not much to say as far as cons go- we use the online version and the cost seems a bit high, but not sure how I would function without it !

Review Source

Response from Software Connection

January 17, 2018

Thank you for your review and your business, Becky! We appreciate it.

RS

Roxanna S.  
Manager  
Farming  
Used the software for: 2+ years

### "Love Kennel Connection "

December 8, 2022

5.0

Pros

I like everything but I don't like this review process. It's too long! Takes too much time.

Cons

That you can't see more than a week at a time on run glance

Review Source

Response from Software Connection

April 16, 2025

Thank you for your feedback and for the 10/10 rating! We’re so glad to hear you love Kennel Connection. We completely understand your concern about the review process being time-consuming, and we appreciate your honesty. Regarding the calendar view, we wanted to let you know that you can now see more than one week at a time on Run Glance! We’re always working to enhance functionality, and we hope this update makes your experience even better. If you have any other suggestions or need assistance, feel free to reach out. Thanks again for being a valued customer!

CS

Cheryl S.  
Owner/Groomer  
Consumer Services  
Used the software for: 2+ years

### "Very Satisfied "

July 29, 2022

5.0

Always excellent. And support has always helped me out quickly.

Pros

I've used kennel Connection for about 20 years, since it was first available. I e gone thru all the changes and love this program for tracking my clients and employess.

Cons

Cant send a generic reminder for the next days appointments. But I think they're working on that as I type this.

Review Source

Response from Software Connection

April 16, 2025

Thank you so much for your kind review and for being with us for over 20 years! We're thrilled that you've enjoyed the growth and improvements to Kennel Connection. We're also excited to let you know that the ability to send generic reminders for upcoming appointments has now been added, thanks to feedback like yours. If you ever need further assistance or have more suggestions, we're always here to help. We truly appreciate your loyalty and look forward to supporting you for many more years to come!

JV

Jorge V.  
Self employed  
Retail  
Used the software for: 2+ years

### "Jvs review. "

February 2, 2023

5.0

Its great for my small business of only. 3 services grooming boarding and daycares

Pros

Ease of use and quickly information and training software

Cons

??? Can’t find anything right now. Sonora all good

Reason for choosing Kennel Connection

Yes, the ease and understanding of the software understanding.

Review Source

Response from Software Connection

April 16, 2025

Thank you for your great review! We’re so glad to hear that Kennel Connection has been a good fit for your small business and that you find the software easy to use and helpful for managing grooming, boarding, and daycare services. Since your review in 2023, we’ve continued to make improvements and add features to better support businesses like yours. If anything comes up or if you need any assistance, feel free to reach out. We’re always here to help. Thanks again for being a part of the KC community!

DJ

Denise J.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Great software program!"

May 20, 2021

5.0

I had no idea how disorganized we were until we started using this program! It is a daily lifesaver.

Pros

It's easy to maneuver and not only makes a great database but it generates invaluable reports daily. We are a boarding kennel with both in shop and mobile grooming as well as doggy daycare. It has a package for each yet there are all connected. Very easy to use.

Cons

I am lucky to have a reliable IT person to help with set up and changes, but KC support is always there is I need.

Review Source

Response from Software Connection

April 16, 2025

Thank you for your wonderful review! We're thrilled to hear that Kennel Connection has been a daily lifesaver for your business and has helped bring organization to your operations. It’s great to know that the software’s ease of use and ability to connect all of your services, from boarding to grooming and daycare, has been so beneficial. We also appreciate your mention of our support team—we’re always here when you need us! While it sounds like you have a great IT person on hand, we’re happy to continue providing assistance anytime. Thanks again for your feedback, and we look forward to supporting your business for years to come!

LC

Lauri C.  
Office Coordinator  
Consumer Services  
Used the software for: 2+ years

### "Kennel Connections Used for Boarding and Training Facility"

September 27, 2022

5.0

Customer support has always been pleasant and helpful.

Pros

Automatic emailing and ease of booking boarding.

Cons

Would like to be able to view more than 1 week in Run at a Glance. Cannot start viewing this on the day that I want.

Review Source

Response from Software Connection

April 16, 2025

Thank you for your thoughtful review! We appreciate your feedback and are glad to hear that you’ve had positive experiences with our customer support and the ease of booking boarding. Regarding the "Run at a Glance" feature, we understand how helpful it would be to see more than one week at a time and start from a specific day. We're excited to let you know that we’ve recently enhanced this functionality to allow for more flexible viewing options. We hope this makes your experience even better! If there’s anything else you'd like to see or discuss, don’t hesitate to reach out. Thank you for being part of Kennel Connection!

Similar Products

Featured