# Page 3 | Kennel Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Kennel Connection the right Kennel solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102808/Kennel-Connection/reviews

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Kennel Connection

4.4 (79)

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Last updated March 13th, 2026

# Page 3 - Reviews of Kennel Connection

## Showing most helpful reviews

Showing 51-75 of 79 Reviews

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Reviewer's Role

Length of Use

Frequency of Use

EC

Elizabeth C.  
owner  
Veterinary  
Used the software for: 2+ years

### "Poor quality"

October 15, 2020

1.0

It's been horrible, called support and they not taking responsibility for a bad software.

Pros

It was easy to operate. But a lot of problems

Cons

I update no the new version, I been having a lot of glitches. First was opening invoices from 4 year ago, printing wrong invoice with a wrong date, one day everything was gone all client's information. It's crazy how is so expensive to pay for this software and doesn't work.

Review Source

Response from Software Connection

April 16, 2025

Thank you for sharing your feedback. We’re sorry to hear about your experience with Kennel Connection, especially given how important software reliability is for your business. This review is from 2020, and since then, we’ve worked hard to enhance our software and support. We've also introduced our cloud-based version, which has improved accessibility and reliability. Our team is always committed to resolving any issues and providing the best possible experience for our users. If you're open to it, we’d love the opportunity to revisit your concerns and show you the improvements we've made. Please reach out to us for further assistance—your satisfaction is our priority!

DK

Debbie K.  
Owner  
Veterinary  
Used the software for: 2+ years

### "BUYER BEWARE"

May 27, 2021

1.0

HATE IT AND WOULD NEVER RECOMMEND. Anyone considering it should ask them when their program is out of date and no longer usable.

Pros

When it was working it was great - a little cumbersome to use but it did the job.

Cons

CUSTOMER SUPPORT SUCKS. As of 1/1/21 the system was no longer usable as the product apparently EXPIRED. it wouldn't accept any date after 12/31/20. When I called I got told Oh well - you should have kept your service contract.

Reason for choosing Kennel Connection

I thought it would do the job.

Review Source

Response from Software Connection

April 16, 2025

Thank you for your feedback. We apologize for your experience and understand your frustration. Since your review, we have made many improvements to both our product and support system. As of now, we offer cloud-based solutions that ensure seamless updates and continued functionality. We’re committed to providing ongoing support, and our team would be happy to assist you with any questions or concerns moving forward. If you'd like to explore our current offerings or revisit the software, please feel free to reach out. Your satisfaction is important to us.

DA

Dorien A.  
President  
  
Used the software for:

### "KC Rocks"

February 12, 2016

5.0

I've been using KC since 2007 or 8 ... When the light bulbs went off as to how it work , my thought was wow!, that's so easy... Of course we've had minor issue , But the KC support team has always been there to help, sometimes beyond their responsibility. They are always updating and open to suggestions, I have few, they are as follows 1: a 2nd Text tab (and an auto removal of the () and - for easy copy and paste) 2: left message button and a time stamp note for called & left message buttons when utilized 3: Customer access button from any page especially the the Modify Groom Appointment page 4: Most importantly Pet with warning name should be in RED on the scheduling screen not just a flashing light when opening card. While the software cost is competitive and start up is reasonable, It is a bit over priced to renew tech support or upgrade when you have existing KC product that is a major draw back, But the soft ware is so good I swallow hard , while feeling a bit taken advantage of . Talk to Kevin in sales , he is very customer oriented and works hard to give you the best experience possible.. Jennifer and some of the other folks I've dealt with have also been very helpful and patient with this technically challenged grandma. I know it looks as if I had a lot of suggestion but truly in the vast ability of this software over all it's the best out there in my opinion... I've used other even had a major competitor... The best way I could describe that soft ware was so bulky it was hard to use, So I'll stick to my kennel connection for all of my locations. Oh I might mention I love that we integrate it with other computers in my salons it's wonderful to be able to check one out and check in, on the other computer at the same time... For busy salons like ours that's a major plus...

Review Source

Response from Software Connection

February 12, 2016

Thank you for your review, Dorien! Please be sure to enter your feature requests in the support center so we have them on the list for the next version. We have kept our support renewal costs as low as possible and in line with competition. It allows us to continue to offer new features in the software and provide upgrades as well as have plenty of staff on hand to assist with support and training needs. Thank you again for your kind words, we appreciate your long term loyalty!

CS

Catherine S.  
Owner  
  
Used the software for:

### "Our Love-Hate Relationship"

February 19, 2016

4.0

It does everything you could ever imagine or need and then some. Figuring it out can be tricky - trying to train part-time staff to use it very difficult. Incredibly detailed and good run speed and functionality but big learning curve to get good at it and navigate from place to place quickly. Overall look not real user friendly and can feel chunky and awkward to get around but to support the great detail they provide maybe it needs to be this way. We've only been using it for 6 months and still many features we are not using and likely never will. Price is reasonable for the complexity but I can't imagine ever not having the annual support program. Upgrades come every few months it seems and couple times I've needed help from customer service and they were great. Have to go thru proper channels but have even got help on weekend once when we needed it. Training videos and support articles are very good too. As we are located in rural area and internet signal not 100% reliable we are bit nervous about cloud based software - we demo'd several different programs prior to purchase and this was by far the best choice for installed software.

Review Source

Response from Software Connection

February 19, 2016

Hello Catherine, Thank you for your review. I hope you have taken advantage of the free training upon purchase and also the training videos. There is a drag and drop element that people tend to miss without watching our training videos or doing some training. I hope you were able to learn the easiest way to get around in the software. There are a lot of options in the software because we have over 5,000 customers and many requests to add in features. Most will find they don't need some of those features, but hopefully you can delve into the software when you have time and find more features that would be helpful to you. If you haven't figured out the drag and drop features and quicker ways to get around in the software, please let me know and I'll help you out. (jenn@bluecrystalsoftware.com) Thank you again and thank you for choosing Kennel Connection!

CS

Catherine S.  
Owner  
  
Used the software for: 1-2 years

### "Too much of a good thing"

February 1, 2017

4.0

Tough to navigate - unfriendly interface - outdated design and functionality. We used it just over a year and tried to get over these issues but after staff changes and facing re-train we gave up and changed - also didn't want to have to pay the hi annual support fees and no way can run this without support. It does everything you ever imagine and lots of things I'm sure most would never use - just discovering all it can do is a daunting task in itself. You need to be a detail techy type to love this product.

Review Source

Response from Software Connection

February 5, 2017

Hi Catherine, All the features in Kennel Connection were added by customer request. Since the industry is run differently from shop to shop, we have added in many things that you may never use, but someone else needs. We have KC7 coming out soon with over 200 new customer requested features. I'm not sure if you are aware, but we do have training videos available to help train staff, but the basics can be taught in a half hour training session which we offer free upon purchase. Our support fees are the same as, or in some cases, lower than other desktop software companies. Have a great day!

MB

Missy B.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Definitely a wise choice for your business."

March 15, 2022

5.0

Love it and can't live without it!

Pros

I love that the company is small enough for custom, personal service and big enough for world-class service!

Cons

Overall easy to use. Issues here and there but they take care of it right away!

Review Source

Response from Software Connection

April 16, 2025

Thank you so much for your kind words and for taking the time to leave a review, even though it was a few years ago! We’re thrilled to hear that you’ve enjoyed the combination of personalized service and the powerful features of our software. It’s great to know that we’ve been able to address any issues promptly to keep things running smoothly for you. If there’s anything else we can assist with as your business continues to grow, feel free to reach out! We’re here to help.

EB

Erica B.  
Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Excellent product"

May 3, 2023

5.0

Pros

excellent customer service for providers and customer base

Cons

Not sure just yet hopefully nothing it is still new to us. We have had nothing but great customer service provided to us 24/7

Review Source

Response from Software Connection

April 16, 2025

Thank you for your review and for trusting KC! We’re so glad to hear our customer service has stood out and made a positive impression. Since your review in 2023, we’ve continued improving both our desktop and KC Cloud platform to make your experience even smoother. We hope KC has continued to meet your expectations as you’ve gotten more familiar with the software. If you ever need help or want to explore more features, our support team is always here for you. We appreciate your feedback and your support!

JF

Jolie F.  
President  
Consumer Services  
Used the software for: 1-2 years

### "Not user friendly"

May 28, 2020

3.0

Pros

It had a lot of features and customer service was helpful.

Cons

I had a hard time setting It up and training my staff. It seemed you had to click and go through too many steps to book one reservation. I didn’t find it to be user-friendly and seemed to be outdated.

Review Source

Response from Software Connection

April 16, 2025

Thank you for sharing your feedback. We understand that the learning curve for new software can be challenging, and we’re sorry to hear you had trouble with the setup and training. This review is from 2020, and we’ve since made significant updates to improve user-friendliness and streamline processes. We’ve introduced an updated, more intuitive interface that simplifies tasks like booking reservations, along with enhanced training resources to make onboarding easier. Our customer support team is always available to assist with any questions you may have. We appreciate your feedback, and if you’d like to revisit Kennel Connection, we’d be happy to show you the improvements we’ve made.

DS

Doris S.  
HR Coordinator  
Consumer Services  
Used the software for: Less than 6 months

### "Still Learning - Staff is very helpful and knowledgeable."

June 5, 2023

5.0

Speed of check in and out and overall invoicing function.

Pros

So far we have found it very helpful in tracking our pet clients.

Cons

N/A as of yet. Still becoming acclimated.

Review Source

Response from Software Connection

April 16, 2025

Thank you for your review and for sharing your experience with KC! We’re glad to hear the check-in, check-out, and invoicing features have been helpful, along with tracking your pet clients. Since your review, we’ve continued enhancing KC, including our KC Cloud option for even more convenience and flexibility. As you’ve become more acclimated, we hope KC has continued to meet your needs. If you ever have questions or want to explore new features, we’re always happy to help. We appreciate your support!

FA

Fred A.  
owner  
  
Used the software for: 2+ years

### "Kennel Connection does the job here at Stillwater "

August 15, 2017

4.0

Pros

Software easy to use and keep a good database for clients. Packages are good features for our daycare . The online reservation is a really good tool for clients.

Cons

Too many steps,when checking out client if they have daycare packages the whole package is included when making an invoice.

Review Source

Response from Software Connection

August 15, 2017

Hello Fred, Thank you for your review and your business. It's much appreciated. In regards to your comment about the packages, you might want to give us a call as if a client or dog has a daycare package, you don't need to create an invoice upon checkout. Maybe we can make things easier for you with that process. Thank you again!

AM

Anita M.  
Owner/Operator  
  
Used the software for: 2+ years

### "Just Terrible"

October 19, 2016

1.0

The Customer Support is terrible. They sell you something that does not work correctly and then charge you to fix it. Would not recommend this program for any use in the pet industry.

Review Source

Response from Software Connection

October 19, 2016

Hello Anita, I'm sorry you are unhappy. As we've said to you on the phone and online, we have policies in place just like any other company. We cannot provide you with a free update when your support expired a year ago. That would not be fair to our paying customers. Again, we are sorry you are unhappy but we have tried to provide you with help and discounts to get you updated. We wish you well and appreciate your past business. Thank you.

EA

Ellen A.  
CEO  
Consumer Services  
Used the software for: 2+ years

### "Professionalism at its best!!"

August 12, 2016

5.0

I operate 2 facilities, and we LOVE kc!! My staff finds it easy to use and my clients really like the email confirmations that they receive with shot reminders. I know that having kc has helped give us a professional edge in our community!!

Pros

Ease of use

Cons

No cancellation notices sent to clients when reservation changes

Review Source

Response from Software Connection

August 12, 2016

Thank you for your kind words, we appreciate your business! I believe the cancellation notice is on the feature request list for the next version, but I will double check and if not, add that for you.

CM

Carol M.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Great Product Great Service"

August 12, 2016

5.0

I have been using this software a few years now with no problems. Kennel Connection is very easy to use and if you can't figure it out the online support will have the answer for you. Give it a try you will love it!!

Pros

Everything

Review Source

Response from Software Connection

August 12, 2016

Thank you, Carol. We appreciate your business and we are happy to have you as a customer.

SD

Sandra D.  
Manager  
  
Used the software for:

### "Everything we need and more"

February 8, 2016

5.0

Some may think that the "cloud" is the better way to go, but after have an extremely poor experience with an online product, we chose Kennel Connection because they have been around the longest. The online company has control and access to the data on their servers, I don't want someone else to be able to access my customers, yet someone else was able to view my information when they logged in. Never again. In our search for a solution, we read about other companies that tried other desktop products only to have them go out of business or move their support overseas. I need something that will be around a long time. Nothing is perfect but the Kennel Connection staff makes our lives so much easier by being there when we call with a question. We have also 'harassed' the live chat operator quite a bit and always get the answers we need. We love the newer automatic reminder feature and use the various e-mail options available. Drag and drop is our team's favorite thing to do in the software it seems. When we get new staff, that's the first thing they teach them. I did a lot of research because we have been burned twice now. So far so good.

Review Source

Response from Software Connection

February 8, 2016

Thank you for your kind words, Sandra, we appreciate your business. Thank you for choosing Kennel Connection!

LC

LeeAnn C.  
Owner  
  
Used the software for:

### "Works great for us for 5+ yearts"

February 6, 2016

4.0

We switched from Kennel Suite about 6 years ago because Kennel Connection has more options. The switch was pretty easy- they did most of the work for us. We did have some weird "ghost" customers show up, and a few dogs switched around, but nothing we couldn't work through. Since then we did one major upgrade with no problem. We paid for one change (an option to not overwrite future reservations). Jen and the staff were great working on that for us. It has been pretty easy to train new staff on how to use the system. It tracks our info and we can run just about any report we want. The only thing I really miss from kennel suite is that it kept a list of every change you made to a reservation- that helped track when something got extended or deleted.No plans to change to anything else.

Review Source

Response from Software Connection

February 8, 2016

Hello LeeAnn, thank you for the kind words, we appreciate your business!

MC

Mike C.  
Owner  
  
Used the software for:

### "Good product for what the industry has to offer"

March 17, 2015

4.0

Pros: Intuitive, easy to navigate, nice features, great support with frequent updates. Con: Not as flexible as I would like. It has all of the features I want, but not all work the way I want. Example: The wait list will not provide a global picture/report of who is on the wait list. I need to go to a particular date to see who is on the wait list at that time. So the wait list look empty until I hit a date that someone is waiting for an opening. I am sure they will fix this some day. Bottom line for me is it provides what we need and the cons do not interfere with our operations. All of the people are great to work with. I have used other software packages and this one is as good as it gets right now.

Review Source

Response from Software Connection

March 31, 2015

Thank you for your review, Mike. We do have the waiting list on our suggestions list for possible change in the future.

GP

Gail P.  
Owner  
  
Used the software for:

### "Works Great for my business since 2005!"

February 4, 2016

5.0

My Pet Sitting Module keeps things in order and works very well for my business over the last 10 years. It allows me to keep pet sitters schedules organized and print out not only their schedules daily but client information sheets for each of the clients they visit. It tracked accounting and service was always wonderful.. If I ever had a problem (and there were very few), I always received prompt answers and fixes.. even if it was early in the morning. My Daycare Module helped me track the dogs, vaccines and all the information necessary for running a daycare. It has a feature where I could email daily report cards to clients and send out emails to all clients or selected clients. I find that they are a software company with a personal touch.

Review Source

Response from Software Connection

February 5, 2016

Thank you for being a long time customer, Gail. We appreciate your continued business. We are happy to hear you feel we have a personal touch. Our staff works hard every day to help our customers. Thank you again!

NW

Nathan W.  
Owner  
  
Used the software for:

### "Excellent software for my dog business!"

February 4, 2016

5.0

Great feature rich software! The have great customer service and I find there utube tutorial videos very useful along with all of their other resources. When we first bought the software, I found it most efficient to run kc parallel to my former system (binders and reciept books) for a few months until I was fully comfortable with all its functions. That way was no pressure to make the switch.

Review Source

Response from Software Connection

February 5, 2016

Thank you, Nathan. We are glad to hear the videos are help. We continue to build the video library to help out our customers. Thank you for your comments, we appreciate your business!

DS

Debra S.  
Owner  
  
Used the software for:

### "Adding module"

February 15, 2016

5.0

I absolutely love when it's time to add on to our existing Kennel Connection services and there is a SALE going on!! Kevin was great in helping procuring the grooming add on module. Thanks for a great product and service!

Review Source

Response from Software Connection

February 17, 2016

Hello Debra, Thank you for the review, we're glad you are loving KC!

CT

Christie T.  
Owner  
  
Used the software for:

### "They have the best customer service! They go above and beyond to help you! Make you feel at ease!"

February 5, 2016

5.0

When I had a few hiccups with my system they were there for me no matter how many time I called because I am not computer savy! They stayed with me walked me thru it until I finally got it fixed! That meant the world to me as I was dealing with a seriously I'll mother and didn't have time to deal with problem! Very impressed with them!

Review Source

Response from Software Connection

February 5, 2016

Thank you, Christine. Hiccups happen and we're happy to help when they do. We appreciate your kind words and we thank you for being a loyal customer.

MA

Mel A.  
Assistant Manager  
  
Used the software for:

### "Very user friendly program"

February 11, 2016

5.0

Such an easy detailed program to use. Love the Pet Services where we can enter all of the permanent instructions for the pets which makes it so much quicker for our customers not having to repeat previous instructions. The customer service from Kennel Connection is fantastic and the people are so helpful. There is so much that this program can do!

Review Source

Response from Software Connection

February 11, 2016

Thank you for your review, Mel. We appreciate your business and we're happy to know our customer service team is doing their job well.

KL

Kim L.  
Owner  
  
Used the software for:

### "Keeps our business very organized and professional!"

February 5, 2016

5.0

We have been using kennel connection since we opened our kennel 4 1/2 years ago. Love the ease of using the program. Thankful I purchased the quick books direct link. It makes my book keeping go very smoothly so I can spend more time with the dogs! The customer service is amazing! I would highly recommend this program for anyone researching programs for their pet business.

Review Source

Response from Software Connection

February 5, 2016

Thank you, Kim, we appreciate your business and your kind comments.

SH

Sean H.  
  
  
Used the software for:

### "Excellent"

February 12, 2016

5.0

I like all the features that we can use to help keep our customers happy. Kennel Connection is very easy to use and helps out our staff in many ways. A sheet of paper and you have all the instructions for each dog for feeding, medication and exercise time. Everything is very organized.

Review Source

Response from Software Connection

February 12, 2016

Thank you for your review, Sean. We're happy to hear you like all the features of Kennel Connection. Thank you for being a great customer!

HB

Honor B.  
Owner  
  
Used the software for:

### "Kennel Connection makes my life easier!"

February 4, 2016

5.0

There is a module for every aspect of my business. Setting up new modules, employees , changing prices etc is easy. I appreciate how the company listens to what we, the clients, need added and/or changed within the program. The support center had been a huge help.

Review Source

Response from Software Connection

February 5, 2016

Thank you, Honor! We're glad to hear the support center has been helpful. We appreciate your opinion and thank you for being a loyal customer!

DH

Drea H.  
Owner  
  
Used the software for:

### "Great Software"

February 5, 2016

4.0

I am very happy with the Kennel Connection software. I love the email functions, the Quickbooks DirectLink (which saves bookkeeping time), and being able to take credit cards through the system. But my favorite part of the system is the Customer Service!

Review Source

Response from Software Connection

February 5, 2016

Thank you, Drea, we appreciate your kind comments. We are happy to hear our team is doing a good job. Thank you for your continued business.

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