--- title: "in1touch Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about in1touch Software - reviews, pricing plans, popular comparisons to other Membership Management products and more." source_url: "https://www.capterra.com/p/102891/in1touch/" page_type: "product" language: "en" --- # in1touch Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) in1touch ## What is in1touch? SaaS solutions for associations, regulatory and licensing boards. NO CODE / LOW CODE Platform A feature-rich platform allowing you to configure today and easily re-configure tomorrow if and when your business needs change. Compared to similar solutions in the market, you install more, and maintain more functionality throughout the in1touch product lifecycle, for a lower, pre-defined cost. Multi-lingual and mobile adaptive in all areas. All-inclusive licensing and support model. ## What is in1touch used for? [Association Management](https://www.capterra.com/association-management-software/)[Membership Management](https://www.capterra.com/membership-management-software/)[Club Management](https://www.capterra.com/club-management-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$100 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for in1touch?[Manage this product listing](https://www.g2.com/products/in1touch/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### in1touch 4.5 (19) VS. [4.2 (656)](https://www.capterra.com/p/57588/StarChapter/reviews/) Starting Price CA$100 Per User, Per Month Starting Price $119 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (18) Ease Of Use 3.7 (182) Value For Money 4.6 (13) Value For Money 4.0 (144) Customer Service 4.6 (18) Customer Service 4.3 (168) ## in1touch alternatives [4.4 (293)](https://www.capterra.com/p/124449/GrowthZone/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (86)](https://www.capterra.com/p/151182/Uplifter/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.9 (131)](https://www.capterra.com/p/188714/Novi-AMS/reviews/) Starting price $829.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (206)](https://www.capterra.com/p/42753/Gym-Assistant/reviews/) Starting price $780.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/102891/in1touch/alternatives/) ## FAQs about in1touch Overview ### Which roles and teams benefit most from in1touch? in1touch is most used by association executives, membership administrators, and communications teams that manage member records, renewals, and engagement. Coordinators and conference managers rely on it for event registration and program administration, while finance and operations leaders use it to oversee licensing, payments, reporting, and organization-wide workflows. Answer based on 15 reviews Overview ### What company size and specific industries is in1touch built for? in1touch is designed for mid-sized regulatory, licensing, and certifying bodies, as well as trade associations and professional associations. It fits organizations with moderate to complex needs, including those managing multiple languages, international localization, and multiple portals. Features and Usability ### What are the key features of in1touch? in1touch offers membership management, member portal and member directory features, plus contact database and CRM tools for record handling. It also includes event management, event scheduling, registration management, and ticketing, along with dues management, recurring billing, payment processing, customizable forms, reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does in1touch integrate with? in1touch integrates with DataCandy for invoice payment and renewal process management. The catalog data provided here names DataCandy as the confirmed third-party connection, so the integration list is limited to that platform. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does in1touch offer? in1touch provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover scheduled instruction, documentation serves as written reference material, and videos offer self-paced viewing. Getting Started and Support ### What customer support options does in1touch offer? in1touch provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer support feedback is available in the catalog data, so user experience details such as response speed, helpfulness, or common frustrations cannot be stated here. ## Features AI summary Based on 4,125 Membership Management reviews Capterra data shows that buyers of Membership Management software rank the following features as their top priorities: - **Registration Management** (**56%** of reviewers rated this feature as critical) - **Member Database** (**62%**) - **Payment Processing** (**62%**) in1touch supports all three of the features reviewers value most: **Registration Management**, **Member Database**, and **Payment Processing**. Together, these capabilities help businesses manage sign-ups, maintain accurate member records, and handle payments in one system, allowing teams to save time, reduce manual work, and keep membership operations running efficiently. Member Database 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add, store and access information pertaining to members Payment Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Membership Renewals 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Conveniently automatically renew memberships at the end of subscriptions Electronic Payments 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Event Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings Member Directory 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Comprehensive list that contains information and details of all the members associated with a particular organization or group in1touch 60 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Attendance Tracking: Track the attendance of specific individuals or groups - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Storage: Store and organize documents in a centralized system - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Fundraising Management: Activities related to raising money for a specific cause - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Board: Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences - Member Accounts: Accounts held by members of an organization - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Membership Signup: Registration process to become members by providing relevant information and agreeing to terms - Newsletter Management: Create and update newsletter content to increase engagement - Payment Processing: Accept, record, and reconcile financial transactions - Personalization: Adjust communications based on previous interactions or personal preferences - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.4 (13) 4.4 Based on 13 reviews ## Pricing Value for money 4.6 (13) Basic CA$100.00 Per User,Per Month Value for money 4.6 (13) 4.6 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (18) 4.6 Based on 18 reviews ## User reviews Overall rating 4.5 Based on 19 reviews Filter by rating 5(11) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent LS Lisa S. Conference Manager Non-Profit Organization Management ### "Would recommend this product for associations!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 1, 2024 We have been using In1Touch since 2017. Overall, we are very satisfied with it. With all of the automation you can set up, it has decreased the HR time significantly. We have one main support person- which is great because he knows all of the ins and outs of our system. Pros It's an all-in-one product. We used to use so many different platforms before- AMS, surveys, email, website, conference, etc. Having everything in one place makes it simple for staff. Cons For most users it is pretty straightforward but it takes a while before you can start doing the more complicated set-ups on your own. Switched from [Campaigner](https://www.capterra.com/p/266291/Campaigner/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [iMIS](https://www.capterra.com/p/15885/iMIS/) We wanted something that was all in one but also something that we could control and make changes ourselves without paying $$ to ask for a simple change. We really like the control we have with In1Touch but glad to have support when we need it. Alternatives considered [mPower Beverage](https://www.capterra.com/p/121474/mPower-Beverage/) [Wicket](https://www.capterra.com/p/185762/Wicket/) Reasons for choosing in1touch Price and ability to make our own changes. Also, ability to add features- ex. a test exam and a conference submission software that we were paying annual for- cost savings for us. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PM Patricia M. Executive Director Non-Profit Organization Management ### "in1touch for regulatory college" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2022 Great service Pros Manages our registrant database and website content all in one place Cons Takes time to learn how to use the back end Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB ClaudeAlain B. Executive Secretary Translation and Localization ### "A configurable platform that meets all our needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 23, 2022 A giant learning curve for new clients. Multiple processes that can be adapted to our needs. GDPR compliant. A cheap solution for Associations looking for a secure, serious and professional Saas platform. Pros The infinity variety of solutions to the needs we have and will have. A tracibility at hands of the super users. in1touch has at its disposition such configurable tools that confer to this IT solution a level of granularity in the set-up and the running of its processes that is barely provided by other softwares. Everything is at hand and manageable at the same place, including the CMS. Cons Training and processes integrations take more time than with other platform. Super-users are key success of this solution. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Ghyslaine P. Project pilot Non-Profit Organization Management ### "Platform of the future for the association sector" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2020 A year ago we were looking for a system that would allow us to modernize our service to members. We evaluated three member management systems and it was Olatech who really stood out. We have created a portal which now allows us to manage, among other things, the renewal of memberships, meetings of our political caucuses and commissions, communications with our thousands of contacts, our purchasing groups, our labor relations services, our events, billing, our help center, etc. Each time we want to add a new project we are surprised at the ease and speed of realization. Pros \- Very high capacity for customizing the system according to our work processes. - Ability to operate the system without the need for a computer programmer. - Olatech's customer service was beyond our expectations throughout the implementation. - The flexibility of the architecture behind the system allows the platform to evolve quickly to carry out our new projects. Cons \- With the great flexibility of the system comes a longer learning curve and requires more personalization work to our work processes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Esther B. Coordinator Government Relations ### "In1touch experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2019 In1touch is the only software on the market that meets our needs. The team is extremely efficient. The plateform has many functionalities that are easily adaptable for our organization particularities. Pros Easy to adapt to fit your needs. Easy to learn. Cons Since it's all new to me, I had a lot of questions in the begining. so you need a lot of patience. Reasons for choosing in1touch Dynamics is incredibly expensive for a small organization like ours and would have required a great amount of time and effort to achieve the portal we have now with In1touch. In1touch system was up and running in a few months. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KI Kathy I. Marketing and Communications Manager Non-Profit Organization Management ### "Building a custom platform for our members, volunteers and staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 1, 2017 Our organization was looking for a platform that offered multiple solutions including membership management, website management, event registration and a mentorship matching. Through the flexibility of in1touch we have been able to create a custom platform for our members, volunteers and staff to use. We are continuously adding new features to our platform and the in1touch team has been a constant support to us, whether it be answering questions or assisting us with complex implementations. Pros The ability to customize. Cons Because of the ability to customize, noted above, the learning curve is pretty big. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TF Ty F. ### "Review of Intouch by OlaTech" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 December 20, 2016 Our professional regulatory body was looking for a membership data management tool to upgrade our registration, renewal and reporting. After an exhaustive search and due diligence, our organization chose OlaTech for their integration of web interface and database management of members. We have migrated from support and programming with assistance of OlaTech staff to being independent with very limited support (once or twice every 3-4 months). We have developed and customized their system to address our member needs making virtually our entire processes of registration, payment and renewal self-directed by members and moving all documents to a digital submission. In addition, we have customized the InTouch system for event management to allow complete registration, the most complex being a 400 member annual conference. Newsletters, emails, committee portals, web content and graphics, Council reporting and branch/network management are managed with the InTouch system. This has involved a high level of complexity based on the programming we have undertaken to facilitate these activities, however the system is extremely robust and flexible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EG Eric G. ### "Paramedic Association of Manitoba Review of in1touch" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 16, 2016 Three years ago our Association was looking for a membership data management tool to simplify our registration, renewal and reporting systems. As a non-profit association that relied entirely on volunteer management, it was important that whatever system we implemented was economical, easy to use and employed good customer service and assistance when required. We reviewed three membership management systems and landed on in1touch from OlaTech as our preferred choice. OlaTech presented us with a purchase option that fit our budget and met our needs. Training was made available, and varying administrative functionality allows us to ensure only those who need access to certain information have that ability. We have experienced excellent customer service from development through to our present day needs. As a young and quickly growing organization, we wanted the ability to decide what member information we collected and what we called that information. in1touch allows us to name, add, modify or delete data fields as we see fit, something that other systems we looked at did not easily allow. Reports are easily set up, and anytime we require modifications to processes our requests are implemented on a very timely basis. We are very happy with in1touch and OlaTech and would recommend both the company and the product to organizations requiring association management tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Marc L. Executive Director Information Technology and Services ### "Great customer support !" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 8, 2016 Great support, the team is always willing to help and find ways to solve our problems. Delays are acceptable Pros bilingual, basic functionalities Cons reports and dashboard the connexion with other applications/software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AO Aileen O. Registration and Licensing Administrator Public Safety ### "in1touch Works Well For Us" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 6, 2016 We have been clients of Olatech since 2012. Initial set up was good. Migration of data was pretty smooth. The integration with our payment gateway took a long time to get working but that was more the fault of Chase Paymentech than Olatech. We received a couple of training visits and were provided ample support in the initial set-up stages. With this system, there was definitely a learning curve. We are a small organization with two super-users and three casual users. The casual users find the interface is not intuitive and are not using the system to its capacity. The super users are fairly proficient but it took several years to get to that level. We use in1touch to register members, grant licenses, hold elections, record professional development, register users for events, publish rosters, and email newsletters and notices. The graphic interface needs to be improved. We have provided a lot of feedback about the graphic interface that has gone unaddressed. Because the system is a reflection of our association's identity and values, and we want our members to use the system to its fullest, we would prefer more attention to detail in the way information is displayed. The developers are more concerned with how it works, which is fine but it needs to look polished too. The pluses: Response time to the issue tracking system is very good. System downtime is almost non-existent. The speed of the processes is quick. I like being able to access the system anywhere I have access to the internet. It allows me to work from home or quickly check something when away from the office. The report features are useful. There are a ton of data fields to run reports on. Reports are easily generated and exported to Excel. For an "off the shelf" solution, in1touch works well for our organization. There are a few things that could be improved, for example, communication between the users and developers. There should be a customer service layer, NOT a salesperson, who can bridge the gap between what the customer wants and what the developers care able to do. I think that would cut down on a lot of frustration and miscommunication. Pros \-Reporting functions. -Issue tracking. -Event registrations. Cons \-Lack of current manual. -Emails are difficult to format. -Doesn't export to Sage Accounting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/102891/in1touch/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.