SumTotal Talent Ratings

Overall
2.4/5
Ease of Use
2/5
Customer Service
2.5/5

About SumTotal Talent

- Drive efficiencies and reduce costs by automating, standardizing, and optimizing the global review process, ratings calibration, and goal setting - Attract and retain high performers by recognizing and rewarding them commensurate with their performance - Improve organizational alignment by aligning and cascading employee goals to organizational objectives and strategies Learn more about SumTotal Talent

Showing Most Helpful

Showing 7 of 7 reviews

Showing Most Helpful

Showing 7 of 7 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Kathy E.
HR Manager
Electrical/Electronic Manufacturing, Unspecified
Used the software for: 2+ years
Overall Rating
1.5/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Likelihood to Recommend
3/10
Source: SoftwareAdvice
February 11, 2016

“SumTotal Performance”

ProsThere isn't much to tell, I do not really like this vendor. The system is very powerful, but not user-friendly. They are a large company, and have been in some acquisitions, which has changed the system.
ConsPoor customer support. Very inflexible system. They don't tell you, but you can't even create your own performance appraisal form. You have to pay for that to be done each year, even if it is exactly the same as a new year.
Recommendations to other buyersLook into the fine tape, especially what was promised to what can be delivered. Implementation is painful for the customer.
Source: SoftwareAdvice
February 11, 2016
Elisa L.
Manager
Banking, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
3/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: SoftwareAdvice
February 15, 2018

“Cumbersome”

ProsOur account manager is very responsive and accommodating. There are many reporting options to choose from.
ConsAdmin system is not user-friendly and requires more clicks than necessary to navigate and more work than necessary to complete simple tasks. Learner interface is difficult to use and understand. Pulling reports is slow and cumbersome. The system is very limited in what it can do. We currently use this system for learning and performance management and is unreliable on both fronts, for example we currently have to use a back door site to be able to complete fundamentals learning functions such as add learning plans, courses, etc with no resolution eta on a resolution.
Reviewer Source 
Source: SoftwareAdvice
February 15, 2018
Luciano M.
Director of Marketing
Computer Software, Unspecified
Used the software for: 1-2 years
Overall Rating
2.5/5
Ease of Use
2/5
Features
2.5/5
Value for Money
2.5/5
Likelihood to Recommend
3/10
Source: SoftwareAdvice
August 26, 2016

“Hard to Handle”

ProsThe product seems robust at a first sight but it is really hard to operate. I like the domain-concept to manage users and descentralize administration.
ConsNot friendly for administrators, unflexible for a few types of activities, lack of full integration between different modules, need to rely on technical staff to setup basic things.
Recommendations to other buyersTry to use it before buying it, to understand how it works and the kind of technical knowledge is necessary.
Source: SoftwareAdvice
August 26, 2016
Jennifer J.
Instructional Designer
Philanthropy, Unspecified
Used the software for: 6-12 months
Overall Rating
3.5/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Likelihood to Recommend
7/10
Source: SoftwareAdvice
February 16, 2016

“Administrator Review”

ProsSearch aspect for classes, syncing with webinars. Option to make an event private.
ConsReporting features and landing page layout need improvement.
Recommendations to other buyersto ensure for a user friendly platform on both ends.
Source: SoftwareAdvice
February 16, 2016
Verified Reviewer
Government Administration, 501-1000 employees
Used the software for: Less than 6 months
Overall Rating
2/5
Ease of Use
2/5
Customer Service
2/5
Features
3/5
Value for Money
1/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
September 12, 2018

“Difficult to use, lacking functionality”

OverallTheir sales pitch and communication at first was great. I don't know if the company was maybe going through some change. It didn't work out for us.
ProsInitial customer support and the sales pitch sure sounded great. As we got closer to contract closing, things changed.
Conslacking desired functionality which was originally promised, customization that was advertised and promised was not there. High startup and implementation cost. We ultimately did not close on the contract and moved on to a different solution.
Reviewer Source 
Source: Capterra
September 12, 2018
katie d.
Unspecified
Used the software for: Unspecified
Overall Rating
3/5
Ease of Use
2/5
Customer Service
2/5
Features
3/5
Value for Money
2/5
Source: Capterra
February 7, 2017

“Difficult Administration Functionality”

OverallIt's easy for staff and most supervisors to use this solution, but the administrative user roles are complicated. It seems like they took pieces of functionality from other systems and smashed them together. I have a gut feeling they are not experts in their code.
Source: Capterra
February 7, 2017
Madeleine C.
Unspecified
Used the software for: Unspecified
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Source: Capterra
December 15, 2016

“Needs an update”

OverallSumTotal seems like a clunky, outdated software to use. User experience is awful and frustrating, but I suppose it at least works.
Source: Capterra
December 15, 2016