# Cognology Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Cognology the right Onboarding solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10304/Performance-Management-System/reviews

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Cognology

4.7 (24)

[View alternatives](https://www.capterra.com/p/10304/Performance-Management-System/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Cognology

Ease of use

4.3

Customer Service

5.0

## Pros and Cons in Reviews

PJ

Penny J

Human Resources Director AustraliaDefense & Space, 51 - 200 employeesUsed the software for: More than 2 years.

“The customer representative was extremely helpful and spent the time to train us to use the software effectively. “

September 8, 2020

## Showing most helpful reviews

Showing 1-24 of 24 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Kathryn K.  
Manager People & Culture  
Individual & Family Services  
Used the software for: 1-2 years

### "Can't speak highly enough about the product and the support received."

December 19, 2017

5.0

Cognology's onboarding solution has been a huge time saver for us.

Pros

The functionality of the onboarding and the overall ease of use when administering. Have also been very impressed with their openness to suggestions for improvement. The staff has loved the fact that they now can manage their employment processes online. Especially useful for as we have over 19 sites to manage employees across.

Cons

Not too much that I don't like and anything that we suggest is a problem is usually fixed. We were one of the first companies to use the onboarding and, of course, with any new product there were some minor issues to work through.

Review Source

GT

Grace T.  
HR Coordinator  
Construction  
Used the software for: 6-12 months

### "Enviro Cognology Review 2024"

June 24, 2024

5.0

Fantastic, efficient and cost effective.

Pros

I enjoyed the delivery of cognology from beginning to end. The implementation and training provided to support the steps was outstanding.

Cons

Nothing comes to mind at the moment. I'm sure as we continue to use the system we will run into some cons.

Reason for choosing Cognology

NA

Switched from

[Citation HR](https://www.capterra.com/p/201384/HR-Assured/)

The HR Assured system was great however involved a lot of double handling and was not user friendly for employees.

Review Source

Response from Cognology

July 2, 2024

Thank you for taking the time to leave this review. We are so happy to hear that you enjoyed your experience with Cognology from beginning to end. Our team takes great pride in providing outstanding implementation and training support, so it’s great to hear that you found it beneficial.

LK

Luana K.  
Director  
  
Used the software for: 6-12 months

### "We are in our first year of use and have at times found it challenging in respect of setting up. "

January 8, 2018

3.0

Pros

Provided a central system in respect of reviews and allows us to be online as opposed to a paper base review system that we previously had.

Cons

Has not been as easy to navigate as we initially thought. In hindsight we would do things differently to get more out of the software.

Review Source

TB

Tina B.  
WHS, Training and HR Manager  
Food Production  
Used the software for: Less than 6 months

### "Cognology for Onboarding is Key"

April 3, 2024

5.0

Pros

Set up was very easy, the functionality available allows us to customise our onboarding information. Customer support fantastic.

Cons

As with any onboarding program, taking the time to get the information right can be time consuming.

Alternatives considered

[Online Induction](https://www.capterra.com/p/110669/Online-Induction/)[Onboarded](https://www.capterra.com/p/229231/Onboarded/)[Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/)

Reason for choosing Cognology

Australian based, seemed good value for money, interface was appealing, add-on modules available.

Review Source

JL

JENNIFER L.  
HR ADVISOR  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Cognology On-boarding and Performance"

September 10, 2020

5.0

It's been a truly encouraging and rewarding process working with the team from Cognology. Nothing is too much trouble, everything was done in a very timely manner, including during the shutdown of Victoria during the peak Covid-19 period. We now have a streamline recruiting/onboarding system, all variations of contracts are managed using Cognology and now we're about to launch all of the performance management using Cognology,: from development planning, probations and quarterly reviews to the end of year annual review.

Pros

It's extremely user friendly and easy to navigate; integrates with our other systems and offers interactive opportunities for teams to communicate with each other and their manager. We can customize it as we grow to fit with our new requirements and it's uncluttered and a pretty system to look at.

Cons

Any features we thought could be improved or were missing, were altered to our requirements prior to launching.

Reason for choosing Cognology

As mentioned, the ease of use, administration and comparable cost, along with the customer service has made this an easy decision to make. It does everything we have asked for and the team are capable of making our suggested changes to customize it for our use.

Review Source

CW

Carmenw W.  
HR Specialist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Highly recommend Cognology"

August 17, 2023

5.0

Pros

The system is very customisable to different business needs and has lots of features to suit our requirements. The Support Team are very responsive and always exceeds expectations in their response time and ability to resolve any issues.

Cons

The system can be a little tricky to navigate initially because of all the features/customisable options in the back end for Admin Users. Sometimes it isn't intuitive on where to find things.

Review Source

EC

Elizabeth C.  
Human Resources Manager A/NZ  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Excellent choice"

May 9, 2023

5.0

Pros

The best part of Cognology is the support. Caring, timely and accurate. The system is highly configurable which is great, but sometimes you need help figuring things out. The team are always awesome from first contact to a few years later cannot speak more highly of a business partner, they're very much part of my HR team.

Cons

The main item I'd love to see improved is the Social page. We wanted a weekly digest to go to all, not just those who were named. This would really help keep Cognology front of mind for all and increase buy-in.

Review Source

Nilu N.  
Senior People & Culture Advisor  
Events Services  
Used the software for: 1-2 years

### "So easy to use!"

August 31, 2018

5.0

Pros

What we love about Cognology is the simplistic nature of the system. The email functionality is ace! We like the automation of emails that are sent by the system. The reports are easy to digest, and with a few clicks of the mouse we have everything we need. It's one central place for communication between managers, employees and values contributors. Our HR Relationship Manager is an absolute legend. She's so proactive, helpful and goes above and beyond to assist with anything when we need her.

Cons

We are happy with everything! Nothing to comment here.

Review Source

KM

Kathy M.  
Human Resources & Quality Coordinator  
  
Used the software for: 1-2 years

### "Very good from investigating our options to implementation all interaction with the team is positive"

January 8, 2018

4.0

We now have a performance management process which is structured, details are documented and all managers and employees use the software and embrace the benefits. A paper-based process is no longer needed which eliminates hard copies of files and also makes record keeping much quicker.

Pros

The best thing is that everything is in one place, the details of performance conversations between the employee and their manager and these details are not lost if one of them leaves the business. Both parties have access to the folders to review at any time, leave feedback, revisit KPI's, and record professional development activities. Also having a system such as this implemented reduces the possibility of performance reviews not happening, the reminder emails and notifications within the program keeps everyone on track and aware of the progression of reviews etc. Managers are finding the platform great to record details of any performance management any conversations they have with their team, meaning if we have to move to more formal processes we have thorough records of previous meetings etc. Much less paperwork!

Cons

I cannot say there is anything that we have come across with the software that we don't like. At some times it appears to run slowly but we haven't felt the need to investigate this further as it has only been mentioned occasionally by some users.

Review Source

PJ

Penny J.  
Human Resources Director Australia  
Defense & Space  
Used the software for: 2+ years

### "Great Australian Product"

September 8, 2020

5.0

We went from a clunky paper-based system to the Cognology system without many teething problems. They system was well received and made tracking performance and learning simple. We now have 100% compliance to performance reviews and online training. New employees comment of how good the system is.

Pros

The set up and customisation of this software to use in our organisation was relatively easy. The customer representative was extremely helpful and spent the time to train us to use the software effectively. As an administrator of your database you are able to make changes quickly and sort out any user problems effectively. The system itself is easy to use, therefore it was easy to roll out to the whole organisation.

Cons

We had some initial problems when setting up the system, however these were taken into account and often addressed in the next upgrade.

Reason for choosing Cognology

Australian product. Ease of use. Value for money. Control of our own data.

Review Source

MH

Michelle H.  
Head of Human Resources  
Mining & Metals  
Used the software for: 2+ years

### "Cognology Performance Management System"

June 4, 2019

4.0

Being a cloud based system it is an excellent system for business with offices and staff in multiple locations. The system has allowed us to manage to interact with our employees to enhance feedback and manage their performance to ensure they continue to develop in their roles.

Pros

The system is very easy to use and can be easily adapted to the needs of our business. The team at Cognology have been very helpful and have worked with us to develop a system tailored to our needs. If the system has been unable to perform a function we have required, the team at Cognology have worked to offer other solutions and taken the feedback on to use in the development of their system moving forward.

Cons

It is still in development and some functionalities to be able to link talent management and succession planning still need to be worked on but the team has taken these requirements and are working on them.

Review Source

NC

Natalie C.  
Chief Executive Officer  
Human Resources  
Used the software for: 2+ years

### "I love Cognology."

February 13, 2020

5.0

I am a HR consultant and have introduced the software to a number of my customers. I have been able to configure it to meet the differing needs of each customers. New starters find the system very easy to use. Customer service is excellent.

Pros

Ease of use, cost effectivenes, amazing self configuration

Cons

Nothing. Its amazing. recommended for any size business for managing performance, learning and onboarding and other functions like 360 and succession planning.

Review Source

HC

Hannah C.  
Operations Support Manager  
Construction  
Used the software for: 6-12 months

### "Simplify your systems"

August 15, 2018

4.0

Using Cognology's Onboarding software has streamlined our onboarding process and allowed us to gain better visibility of a new employee's progress in the process.

Pros

We have used Cognology's Onboarding software to create a tailored Onboarding Process allowing a streamlined process for each new employee coming into the business. It's great to have all the documents in one place then download, rather than having to email and then collect multiple documents from the new employee when they start. Having the ability to view the progress in the Onboarding process allows you the opportunity to reach out to the new employee to follow up and see if they require assistance.

Cons

There were some limitations with the creation of processes within the software, but we found a way to work around these.

Review Source

NS

Nastasija S.  
HR Partner: Learning & Development  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "A Review for a Competency Management System"

June 7, 2022

5.0

Pros

The system is really user friendly especially for the users. Besides, functionalities fully meet our needs and the customer/ IT support teams quickly offer us the solutions whenever we request some additional functions. I cannot but praise a superb customer service - we get all the support asap.

Cons

It's slightly complicated to quickly change all the data once the role of an employee changes. Another issue might be the speed of the site since we're based in Europe and we're used to a much quicker speed. However, the IT support team keeps working on this issue and the speed is becoming faster.

Review Source

Noelle M.  
HR Manager  
Individual & Family Services  
Used the software for: Less than 6 months

### "Great team behind a great product"

January 25, 2018

5.0

No more paper!

Pros

Cognology has been instrumental in realising our goal to remove paper-based induction from our company. The support team are fantastic from initial enquiry, to set up, to ongoing support. When there are features that we would like to have they are responsive to this and have added some of our suggestions to the software.

Cons

Some of it can be a bit tricky to navigate as an administrator, but support at Cognology has shown they are receptive to feedback so hopefully these will be nutted out eventually.

Review Source

MG

Madeleine G.  
L&D Consultant  
Human Resources  
Used the software for: 1-2 years

### "The HR Space "

November 1, 2019

5.0

The system provides a high quality outcome for the clients we consult with. The customer service and advice is impeccable and also reliable. The reports are detailed yet easy to comprehend and provide debriefs on.

Pros

I think this software provides the user and administrator with a lot of detail. As someone who sets up the 360 assessments, I am impressed but how much detail there. You can check in, you can send follow up emails, you can see dashboard reports in realtime. It tells you who hasn't completed and selects them to send follow up emails to. I think the quality of the report is extremely high, again the report goes into a lot of detail. It provides the client and individual with key insights and really synthesizes the detail into key strengths and development areas.

Cons

I think for as much as the software provides huge amounts of detail, it sometimes be a little overwhelming as a user. I think the steps on the home page are better to follow than the tab down the side.

Reason for choosing Cognology

I think as a small business the cost was very attractive and the ability to have our own custom report was extremely desirable.

Review Source

JH

James H.  
Director  
Veterinary  
Used the software for: 2+ years

### "Fantastic on-boarding software"

May 16, 2022

5.0

Their support has been fantastic and the team are lovely.

Pros

We use it for all of our on-boarding now and it saves a huge amount of time.

Cons

Overall we are very happy with it, if I had to pick one it would be that some areas are a little bit clunky to start with however once you have undertaken the advanced training it all makes sense.

Review Source

rR

roger R.  
Director  
Human Resources  
Used the software for: 6-12 months

### "Taylors Wines"

May 17, 2019

5.0

We already had a strong Performance Management System which was manually operated. Cognology were able to make our manual system look and feel just like it had electronically - they did a great job and all managers and employees have found it easy to use.

Pros

Its ease of use and simple configuration

Cons

we are so happy with the software we wish it had more functionality to become a full HRMS

Review Source

EW

Elise W.  
People and Payroll Officer  
Libraries  
Used the software for: 1-2 years

### "Practical and User Friendly "

September 21, 2020

5.0

Pros

It is easy to use and very practical, easy to guide hiring managers through the onboarding process

Cons

The software doesn't integrate with our payroll system

Review Source

TP

Tamsyn P.  
HR Advisor  
Environmental Services  
Used the software for: 6-12 months

### "360 Degree Assessment Tool for Leadership Development "

January 8, 2020

4.0

Very positive experience. Customer service from Cognology really good and the product met our needs and was easy to use.

Pros

Interface was professional looking and easy to use.

Cons

Cost of customisations and corporate branding. Cost to extend the project.

Reason for choosing Cognology

N/A

Review Source

NB

Nicole B.  
Administration Manaqger  
  
Used the software for: 6-12 months

### "overall a fantastic, prompt service experience. "

December 19, 2017

5.0

Pros

program is tailored to our companies needs, extremely user friendly for all levels of ICT ability. The program is branded specifically to our company. We are happy with everything so far Cognology has been able to meet all of our performance management needs and even suggest improvements based on what we are currently doing with our projects

Review Source

KC

Kerrie C.  
Executive Manager People and Operations  
  
Used the software for: 1-2 years

### "Fantastic support team who do everything possible to help customers get value from the product."

January 9, 2018

5.0

Pros

Customisable. The KPI library is very useful. The ability to add notes, correspondence etc is also helpful. System integration capability.

Cons

Sign off process is a little confusing. Folder management is also a bit clunky. Not possible to edit folders that are already created in some areas results in duplication. Registering new employees and creating folders are separate steps and would be easier if integrated into the one seamless process.

Review Source

KG

Kristie G.  
Senior Human Resource Business Partner  
Oil & Energy  
Used the software for: Less than 6 months

### "Highly Impressed"

March 11, 2019

5.0

Exceptional, I am just regretful that I did not start using this software earlier.

Pros

Easy to use - very user friendly; All new starters are highly impressed with the professionalism of the system; Customer service from Cognology is very responsive.

Cons

None, there is nothing that I like least.

Review Source

AB

Anne B.  
Executive Assistant  
Construction  
Used the software for: Less than 6 months

### "Excellent Customer Service and Training "

March 15, 2019

4.0

Pros

Once you know what you're doing (which you will do, because the training is excellent), the user interface is really good.

Cons

It's not immediately obvious where to find a lot of things.

Review Source

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