Reviews of SIGNiX

"Very Satisfied"

Overall: With this software I can continue my service as a Public Notary while maintaining safety for my clients as well as for me.

Pros: I like that the software makes sense and it is simple direct and easy to use.

Cons: I am very new to this program no problems yet.

"Using Signix for a year now"

Overall: Good product and great customer service. Also their [SENSITIVE CONTENT HIDDEN] of eNotary products is very responsive and helps out wherever possible.

Pros: Compared to other electronic signature platforms, SIGNiX is certainly at the top. Preparing the documents is basically drag and drop. Clients are automatically invited to an encrypted zoom call and you can easily walk them through the process. They worked hard on constantly improving it and you can really tell the difference to a year ago.

Cons: Unfortunately, the security features do disqualify a lot of people from even accessing their documents. Especially the KBA questions pose a big barrier. Also, keep in mind that the contract you agree to with them is over several years and even tho you can cancel any time you have to do so at least 30 days prior to the end of every full year.

"You have freedom to do any signings you want BUT.. there are things that could be ALOT better. "

Overall: Soso.

Pros: *Zoom Meetings - Others can join. *KBA'S options on checking ID and the options on set up. *Were not restricted to certain kinds of signings that we can do, unlike other platforms. *Reasonable price

Cons: *NOT CELL PHONE FRIENDLY. *FREQUENT GLITCHES TO THE POINT IVE HAD TO EITHER REDO THE WHOLE MEETING OR TAKE IT OFF OF SIGNIX AND USE AN ALT WAY TO GET THE DOCS NOTARIZED. *LACK OF STAMPS IN ONE DOCUMENT *ISSUE WITH SIGNERS SIGNING DOCS PRIOR TO MEETING IN FRONT OF NOTARY AND BEING RECORDED ON ZOOM.

"Electronic Notary Software"

Overall: See above.

Pros: With COVID-19, [SENSITIVE CONTENT HIDDEN] in Washington State pulled forward the October 1, 2020 effective date for electronic notarizations to be effective immediately, as of February 29, 2020. Upon receiving my electronic and remote notary endorsements from WA DOL, we quickly got in touch with Signix, signed up for the webinar and demos, and implemented the program quickly so we would be up and running. It's been working great for us. It's very user friendly and intuitive.

Cons: I think the interface could be streamlined a bit, updated and make it easier to modify transactions. I also think some of the authentication processes are too labor intensive, like uploading pictures of your drivers license though your phone and having to enter your full SSN. It seems like checking id on the video process would be sufficient, also perhaps only entering the last four of a SSN.

"SIGNiX saves my organization time and money."

Overall: SIGNiX enable my organization reduce time spent sending and receiving physical contract documents via airmail.Since we switched to SIGNiX ,we have saved financial resource which would usually had been expended transporting documents to partners and customers. With SIGNix,our customers get to sign contractual agreements digitally ,and even when they encounter hurdles using SIGNiX,we easily assign a sales rep. to assist them navigate the hurdle via the telephone ; SIGNiX is that intuitive.

Pros: SIGNiX is intuitive,thereby making it easy to use both for us as a company and our customers and partners to use to sign contracts. I like that contractual documents signed with SIGNiX are legally binding and thus ,there has been no complaint from any of our partners since we began using this program. It is so easy to create signatures with this tool ,as a user I am allowed to either draw my own personalized signature or choose a signature from a list of singnature fonts. Documents can be signed both on smartphone and computer ; making it very convenient to use by all.

Cons: We have had difficulties convincing partners in developing countries to sign contractual agreements via SIGNiX. Although I admit this is in no way ,a fault of SIGNix ,however it is a bottleneck we regularly encounter.

"Missing many features "

Overall: I have been in this business for over 20 years, so I speak with notaries often, and to be honest many notaries use several platforms because depending on what the title companies require. That being said I am very disappointed in the ease of the program especially the inability to stamp multiple times compared to say DocVerify.

Pros: I like some features but the training lacks a lot. I have taken several classes and watched several YouTube’s and always basic. Never detailed Never includes extras, secrets, specials, hints, shortcuts, etc.

Cons: You can NOT stamp (Notarize) a document more then once. Often the system is slow, down, or items just disappear right in the middle of doing things? (I’ve talked to other notaries this has been happening a lot the last month or 2) so it takes double as long to load and prep a document, and finally the system freezes.

"Waiting for Assignments"

Overall: I've not solved any problems. However, I have learned there're a lot of avenues to pursue. Attorneys, Mortgage Lenders, Title Companies just to name a few. I do feel since the environment we're in is causing some of the hurdle's I come across and the fact RON is so new or most. Title Companies use their own platform and those who don't know about RON's are not interested in using the services Signix provides. I do feel there's a lot of negative communication among other Notaries & I feel some is because they have not upgraded the systems being used. I can see how difficult it is to use SigniX.

Pros: I've enjoyed how SigniX has setup a user friendly Product. I'm a Realtor in Texas and we use the same signage process and I feel very comfortable how your platform works. The training is very good along with customer support. Email and I receive an answer in short period of time I have no integrations with other apps.

Cons: Because I've not received any assignments as of yet and only the training, I don't have any desired features at this time. If in a live scenario the process works as the training does, it's very easy. At this time I don't have any other integrations with other apps.

"Absolute disaster"

Overall: Tech support was uneven. Sometimes it was available immediately and sometimes there was a lengthy delay. But in the end I threw away a few hundred dollars and dozens of hours of my time and accomplish zero notary transactions.

Pros: The team at Signix is a bunch of very nice people who try to be helpful.

Cons: It is much, much too hard to use. I am an experienced computer user and I wasted many many hours I’m trying to make it work and went through two sessions with customers to try to notarize things. Both failed. I have completely wasted my money. But even more, my time.

"Great Quality and Ease of Use"

Overall: Great. The customer support has been excellent and the program is seamless and easy to use. The overall lack of problems makes it all the better as well.

Pros: The idea of the process of doing the remote notarization process seemed fairly daunting. However, it is far easier to use than expected. This is majorly in part due to the instruction guide provided to users as it is really easy to follow and does an excellent job of explaining the steps.

Cons: The only thing I have run into is the length of time the ID verification process can take with the KBA ID selection. That being said, it is not a problem with the program and understandable that it must be that thorough.

"Unsurpassed Customer Service"

Overall: Notaries having x.590 digital certificate through Identrust should be able to use with Signix and not be required to purchase again through Signix.

Pros: Ease of use and fee transparency. Their customer service goes above and beyond. They answer questions without long wait times and quickly respond to emails. This is extremely important as many documents are time sensitive.

Cons: The signers should be able to pass KBA before bringing notary on, as this process is time consuming and if the signer can not pass this step the signing is cancelled. The meeting and document link should be integrated into one email. The date tag should not be automatically included with the signature tag.

"Great Software and Great Customer Service! "

Overall: From the start SIGNiX was prompt and helpful finding a solution for my remote notary needs. Customer service was great and there was a very helpful walk through so I knew exactly what a remote notary session would look like.

Pros: The software walks you thought what to do with each remote notary. It is clear and easy for both myself and others that I am notarizing to understand. I like that I do not have to do much explaining or trouble shooting since the software tells each client exactly what to do.

Cons: Once you start a meeting there is no going back. So if you accidentally started a meeting at the incorrect time there is no way to get a new meeting added to your signing.

"Improvements needed"

Overall: 7 out of 10

Pros: The price point is good. Deliverables are forwarded quickly and are easy to download.

Cons: The document editing functionality needs improvement. When processing the signatures and stamps to the document, it not easy to zoom in-out of the record. The stamp placements get skewed and disproportional. The scheduling piece can use some work. If the signee doesn't receive the Zoom schedule, there isn't a way to re-send the appointment link. There should be an option to send the appointment link and document(s) link in the same email.