Celerant Technology

Celerant Command Retail

4 / 5 20 reviews

Who Uses This Software?

All retailers, firearm dealers/rangers, apparel, footwear, team sports, sporting goods, garden supplies, specialty gifts, bookstores - only vertical we don't service is the restaurants & international


Average Ratings

20 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10,000.00/one-time/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Celerant Technology
  • www.celerant.com/
  • Founded 1999
  • United States

About Celerant Command Retail

Celerant Command Retail, a real-time software solution that manages all areas of a retail organization in one, single, integrated system. Our complete retail management system integrates retailer's point of sale, inventory management, warehouse, distribution center, allocation, e-commerce, datamining, advanced reporting and more! Celerant also offers integrated e-commerce, creating professional websites that expertly manage and publish inventory directly from your point of sale system.


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Celerant Command Retail Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Celerant Command Retail Reviews Recently Reviewed!

Average Retail POS Resource

Oct 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Although, I don't feel that this was the best option available, this particular program was sufficient for what we need. The one thing that I like most about this software is that each update keeps the basics of the program similar. There are no drastic changes between versions, which can be sometimes hard to find.

Cons: This software was very hard to first understand even with sufficient training. Once we learned it's "quirks" and how it functioned, we were able to make it work for what we need. For the money though, I feel that it was very outdated and had a very "low-budget" feel to it. It did not allow the consumer to customize the program to the extent that I would have liked. For example, in order to create price ticket templates, we had to have someone there create and install the template for us. Also for the add-on app, we had to send our iPods to them so that the app could be installed. With that said, there were a lot of things that we had to work around to make it produce the results that we wanted. It also doesn't produce as accurate of reports as we needed. In order to successfully run a business, you need to be able to rely on the program's report functions to provide accurate information. This program required extra formatting and calculations in order to produce the reports in a manner that provided the information that we needed. Lastly, I don't feel that the tech support had the appropriate knowledge of the product. There were many times that they had to spend weeks and even months working on issues for us.

Overall: I have learned what our company actually needs in a program to successfully provide usable information.

Great sales process at the beginning - sadly not backed up by the Stratus software performance and customer service at all levels throughout the organization

Sep 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Get comfortable that contract negotiations, implementation, and ongoing interactions\discussions with Celerant will be completely one sided if you decide to consider this system. When you hit complete road blocks on what should be bilateral negotiation discussions, please consider how this approach by Celerant to customers will impact your ongoing relationship once you are a paying customer.

Pros: Screens are intuitive, seemed like it would be good value from marketing materials. Celerant sales team is quite knowledgeable.

Cons: Core functionality, including data capture and processing, user interface, and reporting is lacking. In addition, customer-specific customizations are not within Celerant's capabilities and will be a problem for the duration of your "relationship" with them. It is not recommended that you customize anything that is directly customer-facing (i.e., membership or loyalty programs), as the issues you will very likely face will have a negative impact on customer experience and your reputation as a retailer. The current technical architecture of the software is also unstable and definitely does not work with a large-footprint organization (i.e., not scalable). Two separate systems are required for every point-of-sale location and the software rarely communicates well even within a single store location. Be prepared to pay Celerant programmers to fix any bugs of theirs that you discover. Bugs in their system can take months (or even a year) to be recognized as anything but user error. Lack of solid coding and development testing protocols result in an "upgraded" product that does not fully fix identified issues, and oftentimes creates new ones. Customer support also is not fully retail-centric, as weekend support is limited to pager based and not available on holidays.

Retail Solution for both mom and pop retailers and larger retailers

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a fairly new client with Celerant and with every new integration there are going to be bumps and bruises, but Celerant¿s team has been there every step of the way. If ever we have an issue, concern or question Celerant is there to help us through it. Stratus is a retail software for both smaller mom and pop retailers and larger retailers as it combines power and ease of use. Training our employees was very easy, while we will soon have the ability to perform essential range functions from mobile devices and tablets. Stratus Retail has streamlined our organization allowing us to become more efficient, accurate, and cost-effective.

Cons: Since, we are a fairly new client with Celerant there have been some growing pains, but nothing you wouldn't expect from implementing a new system. Celerant's staff has been extremely helpful working through those issues.

Stratus Retail helps us manage our range and much more!

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stratus Retail has helped us manage our POS, Firearms Records (A&D), and all 23 lanes we have at SafeSide Tactical in a single software. At first we thought the size of our range and our planned growth might be a challenge for our technology provider. When we met Celerant we could see that Stratus is scalable and the team at Celerant can work with us every step of the way. We use Stratus for all aspects of our range and store operations from range reservations to Gift Cards to POS with EMV. One of our favorite features is our vendor integration with our distributor, AcuSport, and the fact that we can leverage auto-ordering based on Min/Max quantities that fit our multiple locations. With this feature, we¿ve been able to eliminate 5-10 hours of manual counting/ordering each week and can keep the products on hand that our customers are shopping for. We are very happy with the software and our relationship with Celerant- and would recommend the system to any dealer."

Cons: Celerant's retail software is very intricate and at times it can be confusing, however Celerant's customer service is there anytime we get overwhelmed or are unsure how to do something.

Amazing All in One Retail Solution

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We partnered with Celerant to build a robust all in one integrated system, which included a consignment functionality. The consignment feature was necessary, because it allowed us to onboard consignors and customers, record merchandise piece counts, create items and maintain full tracking of sales so proper credit could be given and allowed us to centralize our inventory intake functions which helps merchandise our stores as appropriate to their locations and clientele. Celerant navigated us through a very difficult situation created by our previous provider and helped us retain our customers and consignors while transitioning to a reliable and fully featured platform. Celerant has been a true technology partner to us and, more importantly, passionately committed to our success.

Fantastic Retail Solution!

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As a retailer of sporting goods and apparel, it was important for us to have a complete retail solution with powerful reporting tools and we will be integrating open-to-buy in the near future. Implementing Celerant in 2016, we rolled the solution into our all stores, warehouse and office. Each store now accepts credit card chip technology, easily brings complex discounts, and allows our employees to securely punch in/out using fingerprint scanners. Using Celerant reporting tools, we are able to gain new insight into inventory performance we had not seen prior. Leveraging this newfound data will help us tremendously as we compete against big box retailers in our marketplace. Celerant has positively impacted the way we operate; I would recommend their solution to any retailer.

Celerant Command Retail

Dec 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Celerant¿s Command Retail was one of our most important technology investments. After meeting Celerant at the SHOT Show in 2007, we decided to switch since it had all the functionality needed for a firearms dealer. The solution allows us to manage inventory, automatically reorder from our distributors, offer CRM clubs and memberships, scan driver's licenses at the POS, and sync to our A&D book. With tight e-commerce integration, all our sales and inventory from online and in our stores are managed in a single database in real-time. We were also able to increase repeat business by offering store value cards. There is no doubt that Celerant has helped our company grow and operate more efficiently.

Provides the tools for our staff to continue enhancing customer experience.

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have a long history with Celerant Technology. It goes back over 10 years, in working with Ian and the team. It's a great product that has matured over time, and has helped shape the way we operate across all our brands and stores. I like working with the people at Celerant because they are truly interested in their client's success, and have put together a training program to help new customers get started quickly and show results. After a successful launch of Celerant in 2006, Food Pantry saw immediate and impactful results. Today, Celerant's point of sale is utilized across 51 stores processing thousands of transactions daily. The system allows us to track and manage inventory, fulfill orders and automate procurement of new merchandise for every store in a single portal. Having Celerant as our retail platform provides the tools our staff needs to continue to enhance the customer experience.

The software does it all.

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The name Celerant Command Retail POS Software does not do the software justice. It is much more than POS software. Celerant¿s software covers from website integration to accounting integration and everything in between. Use as many or as few of the features as you like.

Pros: This software brings all facets of your business together in one spot. All users are seeing the same interface allowing for easy training and transition between duties.

Cons: Since this is an all inclusive software, new users can become easily overwhelmed. Keep them focused on a section or two at a time.

Recommendations to other buyers: Use the implementation staff, training staff, and support staff. They are there to help you. The more details and business rules you provide the implementation team the smoother your start will and transition will be.

Better service would make it truly great

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Software is great

Cons: The service and post install add-ons that you thought were part of the original deal are really frustrating. Not so much in cost as install delays.

Overall: Customer service is a nightmare. They don't have enough support people that really know what's up.

Features that you think come with the deal are added on and billed a la cart.

Make sure you really get it in writing before you pay. The best people at Celerant used to be at CAM commerce solutions. That said the product is really good very complete software and works. Hopefully, someday Microsoft will buy them and the service issues will go away. They treat customers like adversaries.

Recommendations to other buyers: After contracting and before install make anyone you can sign off. They all have a different vision as to what you purchased then pay.

Sales and Inventory information at your fingertips

Oct 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: We¿ve been on the Celerant Command Retail system for about 18 months. It is very robust and we continue to find new ways to use its features to benefit our business. I have found everyone from Sales to Implementation to Training to Support to be professional, courteous and very helpful. New employees pick up the system with ease which enables them to become productive quickly. The integration is great as many of our customers shop all of our stores so having access to accurate customer data allows us to better serve our customers.

Pros: The Celerant product is feature rich and they continue to grow the product and offer more options to their customers.

Cons: While the system has many, many reports and many ways to get at the information in the system; to have a user friendly, custom report writer available would be great.

Recommendations to other buyers: Take your time, the Celerant system offers many options so take advantage of the Implementation Team to determine not only how best to implement the system for your business today but also to explore best practices so you get the most from your implementation day 1.

All-in-One Company for Different Parts of your Business

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Celerant is a great all-in-one POS and web system. Our end-users range from inventory managers, processors, and sales clerks to content writers, buyers, and demo racket specialists. Celerant provides amazing multi-channel capabilities for less than other companies with similar software. The integration with Amazon and Channel Advisor set Celerant above the rest for us. The real time inventory updates from both our in store and web purchases is a giant positive as large volumes of sales are processed throughout the day. A great feature Celerant provides is our Local POS Servers so that our store cash registers never go down. Celerant has provided us robust features customized to fit our particular needs to increase our business and meet consumer demands and wishes. We experience fast page loads which is important when we are trying to get items up in a timely manner.

Cons: We would prefer to have more than one person in Tech support to assist our company. Our company uses most aspects of the software so it would be more helpful to have a few people in tech support that really knew our business. This would help in solving issues in a more timely manner.

Recommendations to other buyers: Our biggest recommendation is centered around the launching of a new website. You, as a customer of Celerant, will need to PLAN and PREPARE for your initial launch. Launching a new website is not only involved but complicated so the more time you put in upfront the fewer issues you will have.

Handles stores, sites, mail order, amazon, wholesale and more.

Sep 25, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are not many combined POS and web platforms that can truly do both well. Celerant does exactly that. We searched high and low before finding Celerant, so I know most of the other options out there, and they did not fit our needs. We wanted POS registers that were able to run locally in the event of internet outage, but otherwise were essentially real time. We needed a great web platform, a mail order web interface, and a very robust amazon integration. We have that and our business has flourished over the past 7 years because we've been able to focus on our core business rather than technical issues.

Cons: Any time that you have a large POS platform that handles all aspects of your business (we use QB for accounting, though) plus integrates with a custom web platform, you are going to have complexities that can take awhile to figure out. So I would say that you need to allow enough time and testing to get things working perfectly. But then again, if it weren't complex in this way, it wouldn't cover all of our needs. So it is the flipside of having a system that handles all of our channels and the enormous growth that we've had over the past 7 years that we've been using Celerant.

Recommendations to other buyers: First off, if you have actual stores, in my opinion you want a system that operates on a local server, not a cloud based product that can flake out when customers have cash in hand in front of you. That was a huge factor for us. Celerant has created a browser based POS so you can use mobile devices, etc, and can operate "in the cloud" when needed, but anyone who has busy stores knows that you want something rock solid. The retailers in my area who have switched to Netsuite and other systems that are cloud based have been asking me if they can visit my stores to see how my system works. That is a bad sign. So do your research, and then make sure you visit at least one or two retailers giving heavy use to the system you are considering. Finally, once you have committed to a system, make sure you have the opportunity to do serious testing before you go live. Then commit the resources on your end to do that testing again and again and again. All of that time and energy will pay off in a much smoother launch.

Information, Information, Information

Sep 13, 2016
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reporting and accessibility of information. Almost every search screen/list can be customized and exported to a variety of formats. There are plenty of pre-designed reports that cover most needs and you can create your own reports using Report Designer, Datamining or Data Warehousing. Plenty of features for all - Operations, POS, Buying, CRM....Etc. I've worked with this product for 12 years and there are still options and features I haven't even tried yet.

Cons: Because there are so many pieces, it can take a little while to learn how everything works together. However that full knowledge set isn't necessary for most end users, they only need to know the portion that is pertinent to their job functions.

Recommendations to other buyers: Because there are so many facets of the system, it is very important to get the proper training. Explain your business practices clearly to the trainer so they can train you on the processes/features that are the best fit for you.

Tried¿and¿True

Apr 25, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We have four store and a website and we have been using Celerant for over 10 years now. I am on a build from 2013 that works just great for us and is very stably. Unlike another reviewers here, I find the core system and the web to be particularly integrated.

Cons: Of late, what I like least about this product has more to do with having to become "EMV compliant" than anything to do with Celerant.

Recommendations to other buyers: Like any major investment, do your homework which if you are on this site you likely are already doing. Ask for demos and referrals from similar businesses as yours and even consider visiting a business and seeing the system live.

Slight learning curve, easy to acclimate to after

Jul 14, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Celerant is a very good POS system that provided a quick and easy way to track sales and inventory when used correctly. Once I was used to it, I certainly enjoyed the ease of use of the system and the ability to network in our stores from around the country. I felt very comfortable with the system after about a week or so, which I felt was a good amount of time to get the hang of it.

Cons: It is slightly counter-intuitive when learning how to use the system. At times, it can be confusing why certain actions weren't as easy to un-do or go back. If certain items, such as one product being given two names in the system, aren't entered correctly, it can cause a good amount of confusion to figure out why you have extra shirts after ringing them in. To be fair, this issue probably only arose due to the items being entered wrong on our end.

Recommendations to other buyers: If you are going to use Celerant, be sure to take the proper time to train employees and staff in using the system. It is a good system, but "winging it" is not an effective way to do things, which is how I felt I was trained.

I worked with this product for 1 year with Teavana in the retail store

Jul 09, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It was simple and easy to use - very self explanatory.

Cons: Sometimes the program would crash when trying to pull reports and wasn't multifunctional while performing transactions. It didn't have the capability to "think" (pull reports) and perform (conduct transactions) at the same time.

Recommendations to other buyers: Be patient with the program while using and do not rush it along. Let it think at its own pace. Don't reinitiate the same command more than once - the command registered the first time.

Celerant Technology----Command Retail

Jul 08, 2015
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Command Retail is an innovative all in one system. Besides the point that it works as intended it is a relief to no longer have to work with API's to your ecommerce or Open To Buy or Accounting package. It is all in one place, using on DB. I'm lucky to have used the product AND have worked for the vendor ( Customer Satisfaction ), the vendor is responsive and understanding, they know they do not have all the features that others may have, but they know the ones they have work.

Cons: With the flexibility of customizing the software for different verticals, it may take some time to get a stable release due to the fact that so many of their customers have taken the package and made it theirs. This is a blessing and a curse, but a good one either way since you can choose what you want this package to do without re-inventing the wheel.

Recommendations to other buyers: Test, test, test Use your own data, your own process, with the most important daily processes. Be prepared to do things sometimes a little different than you used to, after all that is why you are looking for a new solution.

Celerant Command Retail

May 04, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Versatility, Ease of POS operation, most reports are run in Crystal format, therefore can be customized to fit our needs.

Cons: Too many suggested improvements requiring additional cost.

Recommendations to other buyers: Get everything correct before you go live, leave nothing to chance or assume. In a large company that can be daunting task but it must be done.

Review of CCR

Dec 23, 2014
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use and good communication. Responsive when needing any sort of customer assistance.

Cons: Expensive and not the best features available. Processing is slow.

Recommendations to other buyers: Be familiar with the platform and use it a lot before reviewing it.