Who Uses This Software?

Sirvoy is a highly customizable Property Management System and Channel Manager designed to suit all accommodation providers. User friendly and feature rich software with a surprisingly tiny price tag.


Average Ratings

138 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $24.99/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Sirvoy
  • www.sirvoy.co.uk/
  • Founded 2008
  • Ireland

About Sirvoy Booking System

Sirvoy offers a suite of property management tools which include a Property Management System, Booking Form and integrated Channel Manager. It's powerful, feature full system is incredibly easy to use offering hoteliers the flexibility to tailor the software to suit the needs of their property. Sirvoy's simplicity means set up is effortless and and Customer Service is available 24/7 for ongoing training and support.


Sirvoy Booking System Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Cash Drawer Management
  • Dorms
  • Employee Management
  • GDS / OTA Integration
  • Housekeeping Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Price Optimization
  • Private Rooms
  • Reputation Management
  • Reservations Management

Sirvoy Booking System Reviews Recently Reviewed!


Almost Perfect, But Not Quite

Apr 24, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly.

Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.)

Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to.

There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to Sirvoy, as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.)

If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could!

Thanks for everything!

Vendor Response

by Sirvoy on April 29, 2017

Hi Samuel, thanks for your review and also thanks for taking the time to write your suggestions and comments. I have noted the problem you are having regarding the price averaging and switching out the bookings. This is something that has come up before with other hotels. They have overcome this issue by creating a dummy room to swap bookings. The only potential issue here is that it will affect the stats. I have requested the developers look at this issue again, and I have also highlighted the price averaging with them. If you would like to discuss this further then please feel free to contact support@sirvoy.com and you can explain this to our customer support in further detail. We really do value your feedback and we are constantly making updates and adding/changing features so please do continue to let us know when you would like something adjusted; it helps us to tailor upgrades to meet the requirements of our clients which is our ultimate goal! Thanks again, Adele

Much Improved

Apr 24, 2017
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
Likely

Pros: Once it is set up it works well

Cons: set up is a biatch

Overall: I have to say that things have improved since I started with Sirvoy. In the beginning it was fairly lackluster. Linking to the travel sites was horrible and the people in customer service seemed clueless, as though there was no stored knowledge of past problems and solutions. It was as every problem I presented was the first time they had ever heard of such a mythical beast. Most of my problems were solved be trial and error on my part and not guidance from tech support. The one incident that comes to mind is that my hostel world account was set to US dollars and Sirvoy to Pesos (or vice a versa). It took weeks for someone to stumble upon this and suggest that it may be the issue.

All of that being stated, while the depth their product knowledge could be drawn into question I will be the first to admit that their manners could not. They were always very polite while not helping me.

I hope this helps,

John

Recommendations to other buyers: keep working and improving. The core idea and platform are great.

Vendor Response

by Sirvoy on April 26, 2017

Hi John

I just wanted to thank you for taking the time out to write a review and to apologise for the issues you have experienced with Sirvoy's customer service team at times in the past. I assure you that we are constantly working to ensure that our staff's product knowledge is flawless and that it continues to evolve along with the system.

Some months ago we began using a new customer support software which has greatly improved our Support teams efficiency and productivity. It also contains a huge library of closed threads which help agents pin down and resolve problems more rapidly than before. I really do hope that you notice very positive changes to our support in the future.

Should you ever find these or any other issues a problem again, I would be happy to discuss them further and can be contacted at adele@sirvoy.com.

Thanks again and greetings to you all in Tulum!

Sincerely
Adele Worden
Communication Manager

One of the easiest booking manager out there!

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sirvoy is a web base booking manager. We use for manage the reservations in our small hotel in Colombia. We can open sirvoy in our mobile when we are away from the office to check the avaliability in our hotel. Sirvoy is easy to configurate, you only have to add the room type, description and the number of rooms. You can see the daily arrivals and the price for each client. Also you can add another services to the bill of the client. Swap rooms or change dates is very easy and you can send confirmation to the guest. We use sirvoy as a booking system in our website and is very comprehensive to our clients to understand the caracteristics of the room that we offer. One of the things that I like the most is that you can add more that one lodge and link sirvoy to booking channels like expedia.com

Cons: sometimes we have travel agencies that book 2 years in advance and is not possible to create the bookings because the program only allow you to book one and a half year.

Overall: Easy to use, integrability with booking channels, accesible from mobile or tablet.

Vendor Response

by Sirvoy on July 30, 2018

Hey Alba, great that Sirvoy is giving you more freedom of movement and time out of the office! Your review was very comprehensive and we appreciate you taking the time to tell others about your experience. Regarding the advance booking issue, I will certainly pass your comments on to our development team. With thanks, Adele

We found Sirvoy a wonderful experience

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and they make improvements all the time with requests of users.

Cons: The lines on the booking page are a bit difficult to see.

It would be nice if the payment options were customizable.

Overall: We got Sirvoy Booking System for our hostel when we first opened our new business. We are not very tech savvy and it was easy to use and understand. As we used the probram there were times when we wished the program could be improved. We made suggestions and they were implemented right away. It keep improving each year. The support team is very responsive and helpful. We have recommended it to several other hotels and hostels that we know of. Thank you for a great program.

Recommendations to other buyers: no

Vendor Response

by Sirvoy on April 21, 2017

Hi JoAnn

Thanks for taking the time to write your recent review. If you would like to customise the lines on the booking form by going to:

- Settings
- Booking Form
- Manage Booking Forms
- Edit Design under Booking Module

It does require some working CSS knowledge so If you don't have any technical knowledge of this I would advise that you have your web designer implement any design changes.

Regarding the payment options being customizable. Currently they are customizable but if you can provide further information about what it is you would like to achieve I can advise our development team on this further. If you would like to contact me personally about this I can be reached at adele@sirvoy.com. Your comments help us to make our system even better and are always welcomed so feel free to get in touch with us whenever there is something you would like added to our development list.

Sincerely
Adele Worden
Communications Manager

By far the best booking platform

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, clear and concise interface on both the back-end and front-end.

Cons: Not allowing guests to choose a specific unit number within an accommodation type (ie: Glamping Tent - Site 1 or 6). Photos not enlarging or gallery option when guests view available accommodations.

Overall: After many trails and one year with other companies and lots of research we found Sirvoy. It was the best fit for our business (14 - 18 units). It is incredibly easy to use for both the business owner and guests. The fee (including the credit card service) is ridiculously fair compared to other platforms in the industry. I've only had to contact customer service one time for something I over looked and they were fast and professional to provide information. I cannot say enough good about Sirvoy. It has saved our business time, money, and headaches to no extent. We have sent other similar businesses we work with to sign up for Sirvoy and have heard only great things from them as well. Sirvoy is certainly a cornerstone to our businesses success. Thank you!!

Recommendations to other buyers: Keep doing what you all are doing! It's been a life saver.

Vendor Response

by Sirvoy on April 22, 2017

Hi Nick

Thanks for your great review, it was lovely to hear how Sirvoy has been of benefit to your business and that you have only good things to say about our support staff.

Regarding your request regarding the ability for guests to choose units within accommodation types, this will be passed onto our development team for further discussion. With relation to the photo enlargement and gallery options I can confirm image upgrades are high on the priority list for development so should be released in the near future.

Sincerely
Adele Worden
Communications Manager

GöteborgsOperans Guest Apartments

Apr 21, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it is easy to use and that you can do almost everything on you one.

Cons: Since I am using it for apartments and I need to add allot of information about the apartments I would like to be able to attach a document to each apartment/room.

Overall: I am using Sirvoy for planing for the guest apartments that the GöteborgsOpera have.

The Opera have between 40-45 apartments per year.

by using Sirvoy i can do all parts in my job in one system.

Planing, the daily in checking and out checking of guests, schedules for the cleaners, reports and i can also easily sheer it with other either by giving them there one login or by doing a rapport.

I couldn't manage a day without it.

Vendor Response

by Sirvoy on April 26, 2017

Hi Kristoffer

Thanks for taking the time to submit this review. We are delighted to hear that you can easily manage the day to day running of your apartments with Sirvoy and that it has become so indispensable to your business.

I will let our developers know about your wish to add to documents to the units. If enough customers require the same thing then this will be added the development list and in time added as a new feature.

We really appreciate your comments and suggestions as they help us to improve our system in a way that really benefits our customers. Please always feel free to drop us a line if there's a feature you need that would make your job easier. We can't promise we will always be able to do it but we can certainly try!

Sincerely
Adele Worden
Communication Manager

Best value for money

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Price and ease of use

Cons: Not enough features. The booking engine needs an update and more payment gateways.

Overall: We've been using Sirvoy for a couple of years now and we're quite happy with it.

Although the biggest problem we have is with the booking engine for our website. It really needs an update. More and bigger pictures. You can barely see anything on those small pictures. The whole thing is lacking a bit and we see a lot of people just don't like using it.

Also it really needs support for more payment gateways. Omnipay could be implemented (https://github.com/thephpleague/omnipay)

It would also solve our issue with receiving credit cards from channels like booking.com over FAX.

A bit easier way for price managing, line a price calendar or something would be nice.

Vendor Response

by Sirvoy on April 26, 2017

Hi Tomaz

Thanks for your comments and suggestions. Just to update you, we are currently in the process of remodelling the image gallery so that photo display will be improved and that update will be released shortly. An feature that may also solve your issue with price management is also in the pipeline. I will also pass along your other comments to our developers.

In the meantime thanks for your patience and do bear with us; we are getting there! Your feedback is invaluable when it comes to prioritisation of the development list so please feel free to send us your thoughts; we always try to incorporate our customers wishes.

With Thanks
Adele Worden
Communication Manager

Sirvoy offers a solid platform that has not failed us in the 3 years we have used it.

May 09, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sirvoy is simple to use and offers a tremendous amount of functionality for the cost. Sirvoy has taken our little 25 unit motel online, and in the 3 years we have been using Sirvoy, it has not let us down once. The ease of use is a big reason I recommend it-- some of my employees are in their 70s and 80s and have never used a computer before, and they were able to figure out Sirvoy in a matter of minutes. I researched many other options and Sirvoy offers most of the functionality of its competitors for a much more reasonable price.

Cons: My only issue with Sirvoy is the fact that it relies completely on internet connectivity. I would like there to be a way to download an offline calendar for emergencies.

Overall: We now do 75% of our bookings online through our own website thanks to Sirvoy

Vendor Response

by Sirvoy on May 11, 2017

Hi Ryan, thanks for the feedback. You're a great example of how the booking form can really help to increase direct bookings! Just to let you know; you can export the calendar in 'settings'. It's not in calendar format but it gives you a full list of all bookings in order with the most relevant guest details. Hope that helps a bit. Thanks again, Adele Worden, Communications Manager

Getting your stuff together!

Apr 21, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, good support, flexible with changes

Cons: A little complicated for adding different pricing.

Overall: Easy to use and connect to global booking sites, TripAdvisor etc. Multiple possibles for languages and room specifications. A good overview over room and calendar. A plus with direct invoicing with account information. Wishlist: Possibilites to use any language on the booking section and change to another language for the invoice. Would be the world for us ex-pats, working in another country!

Recommendations to other buyers: Increase the flexibility for language choices, i.e add a tag that can change the language for different view (ideally when creating invoice) from the set up on the booking information. Differentiated pricing: If you could ALSO add this to room selection directly

Vendor Response

by Sirvoy on April 26, 2017

Hi Therese

Happy to hear that you've been finding Sirvoy a helpful tool over the past year or so.

I thought your request to change the languages on the booking section/invoices was a really good suggestion. I'm sure that it could be helpful to other users also so I am going to send that on to our developers for their feedback. Additionally your comment on setting different pricing.

Your advice and wishes really go a long way to helping us improve so always feel free to drop us a line and let us know what we can do better.

Thanks for taking the time to leave us your very positive review.

Sincerely
Adele Worden
Communication Manager

Great Value!

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price and Ease of Use

Cons: Inability to store user defined fields.

Overall: I'm new to the motel business and a friend found your site and forwarded it to me. I've been using it for over a year now and it makes my booking process and customer management very simple and professional. Several customers have been impressed with the automated emails. The only change I would like to see is the ability to store information on user defined fields. For instance I try to track why people are staying with me in a user defined field but it does not save with the customer information. Overall a very good product at a very reasonable price.

Vendor Response

by Sirvoy on April 29, 2017

Hi Shane, it was great to read your review and hear that you were referred to us by another happy customer. Truly word of mouth is the best form of advertising! :) To check out the problem you've been having I made a test booking and saved info in user defined fields. I was able to export it with all the relevant information included so I think maybe I have misunderstood what you're looking for. If you would like to discuss this further with with our Customer Support we would love to hear from you so please do feel free to contact support@sirvoy.com and run through it with them. If there isn't already a solution we will try our best to find one or refer to our developers for their input. Thanks so much for taking the time to write a review for us. Sincerely, Adele Worden, Communication Manager

Sirvoy for Fjallfrid

Apr 21, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Subscription model

Reasonable cost

Easy to go and easy to use

All in one package

Enough functions and features for a smaller business / straight forward operation

Cons: Nothing in particular

Overall: We have used Sirvoy for approx four years now in order to manage a small (six unit) vacation rental business. The system has served our purpose quite well (we started off with Excel) . What I particularly like is that the system is easy to use and that it continuously evolves. Sirvoy is a significantly more powerful solution today compared to when we started off four years ago but the cost of use is till at a reasonable healthy level for our small business.

Recommendations to other buyers: Try it!

Vendor Response

by Sirvoy on April 26, 2017

Hi Örjan

Thanks for leaving us this very positive review. Happy to hear that we are working well with your vacation rental business and that you have found that Sirvoy is consistently evolving and improving.

If you think of anything that you feel would improve it's features and functionality even further then please always feel free to let us know. Your feedback is important to us and we will always try to incorporate our customer's wishes when possible.

Sincerely
Adele Worden
Communication Manager

Sirvoy is at the Top of Our List

Apr 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use / user friendliness

Cons: Wish there was an option to set certain promotions for separate years as well. For example,

have the dates 15/12 - 15/01 have certain price, regardless of year. Would save me time.

Overall: I was recommended Sirvoy from our web developer as he had past clients use the system and had heard only positive feedback. Needless to say, the decision was made and it has been extremely easy not to look back.

Our experience using the Sirvoy system over the past year has been user friendly, simple and it provides all the necessary tools for us to run a 20 room lodge/hotel online. It is very simple to add channels via the interface and took us no more than 30 minutes to get everything hooked up.

I would recommend Sirvoy to any small to medium sized hotels and is without question, the best CRM system we've used so far. Oh and customer service is great too! They answer your questions nearly straight away and email you if they see a problem with your set-up , even before you notice it.

Recommendations to other buyers: No

Vendor Response

by Sirvoy on April 26, 2017

Hi Michael

It was great to read such a lovely review and thank you taking the time to write it! I'm glad that set up and support has helped you over the past year and that you haven't experienced any issues making the software work for your hotel.

I will certainly pass along your request to extend promotions across different years to our development team for their comments.

If I can be of any further assistance don't hesitate to contact me at adele@sirvoy.com.

Sincerely
Adele Worden
Communication Manager

Easy-to-use software for smallerbusinesses

Apr 24, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Design, usability, support, features

Cons: lack of manually adjustable channel manager like the siteminder inventory

Overall: We're using Sirvoy for a small hostel and have been setting it up ourselves with no problems. The customer service is great and they find workarounds for you if a certain functionality is missing. After extensive research this was the best and also cheapest solution for a business of our size. It's continuously improving and the developers are happy to implement new suggestions. Breaking bookings could be easier and we have decided against using the built-in Channel Manager as we have a lot of long-term guests and updating availability manually is not possible. That means we put our bookings in manually but that works smoothly enough and still faster than in the program we used before. Big plus: one of the few reservation softwares that's designed well and intuitive.

Recommendations to other buyers: Always ask the support if anything's missing, they most likely find a solution for you

Vendor Response

by Sirvoy on April 28, 2017

Thanks for such a fab review Anja. Good to know that you've been finding Sirvoy easy to use and Customer Service has been of help getting you started. There are features being released next week that should help with the issues you mention. We will update the Booking Blog when these becomes available so stay tuned for that. If there are still things that you feel would improve the system we would love to hear from you. Contact support@sirvoy.com with any feedback you have as we always try to use our client's suggestions when developing the system. Many Thanks, Adele Worden, Communication Manager

Most helpful support

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is easy to work with and yo get Quick help If you need. The best thing is that you can get support in Swedish!!

Cons: There is no mailbox inside the system and you also have to check your mail when you send questions to a customer. It would have been easier to collect all messages in the same place inside Sirvoy

Overall: It is easy to use. You have many functions you can use. Everything you need for your booking system is included. The system is easy for other to understand and look into.

I Am very happy to find sirvoy.

Vendor Response

by Sirvoy on November 26, 2018

Hi Madelen, thanks for your great review and your feedback. I have added your feature request to our development wishlist and if enough clients request this feature it will be worked into future updates. We welcome your comments as it helps us to make Sirvoy even better so feel free to always let us know of a particular feature that you feel you would benefit from. Currently Sirvoy's customer service is available in Swedish, Norwegian, English, Danish, Japanese, Danish, German, French and Spanish and we aim to add others in time. We appreciate that a great system requires great support! We hope that you continue to enjoy using the system and wish you continued success in your business for the future. With thanks, Adele

la casa verde - Ecuadorian Guest House

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: East of use.

Cons: Inability to compile reports based on individual "extras. " For example, if you wanted to see how many of a certain item you've sold.

Overall: We have been using Sirvoy for a little less than a year now and we are happy with its functionality. It is easy to navigate and user friendly. It is nice that guests can book directly through the site. One thing that would be helpful is if it could compile reports based on different variables - guest origin, specific extras purchased, etc. Thank you!

Recommendations to other buyers: Ability to compile reports (see above)

Vendor Response

by Sirvoy on April 21, 2017

Hi Sharon

Thanks for taking the time to review our system. Your feedback will be sent to our development team to help improve Sirvoy's functionality.

From your comments I understand that you are looking for a report for which you can set your own perimeters and values. While we don't offer that exact feature currently you can create reports which will contain the information you require - you can then format those spreadsheets to isolate the required fields.

How to do it:
Go to "Settings"
"Your Account"
"Export Function"
Choose "CSV file with booking contents"

Hope this helps for now - if I have misunderstood your requirement then please feel free to drop us an email or an Instant Chat to clarify...

Sincerely
Adele Worden
Communications Manager

Great product need to integrate to crm tool for more relationship management functionality.

Apr 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, integration to third party networks and complete reservation package to include customer communications.

Cons: Limited functionality from a customer relationship management perspective. Would be outstanding product if integrated to CRM tool to expand relationship and revenue opportunities.

Overall: Complete reservation system and integration to the other third party networks.

Vendor Response

by Sirvoy on April 29, 2017

Hi James, we would like to take the opportunity to say thanks for writing this glowing review. It's great that you are finding the system easy to use and a valuable tool for your B&B. Regarding your request for more functionality as far as CRM is concerned, this is something I will make a note of for our developers in case it should be something they are thinking of integrating in the future. We are constantly developing and improving the software and it will only be a matter of time until we start introducing functionality such as this into the system. So bear with us and thanks for your patience! Sincerely, Adele Worden, Communication Manager

Easy to use and great service

Apr 20, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, no need for bible-size manuals and expensive staff training. Fulfills almost all needs.

Cons: Statistics function needs more options. An alarm/reminder function. The manual booking for larger groups requires many clics. Option to edit groups.

Overall: Sirvoy is a very intuitive system to use and requires a minimal training compared to other systems. Price is very reasonable and it's easy to integrate with both our own sales channels and partners. Minor adjustments and the system would be perfect.

Vendor Response

by Sirvoy on April 20, 2017

Hi Simon. We are happy to hear that you are enjoying the system and we would like to take this opportunity to say thank you for your honest and helpful feedback. We have taken your comments on board and will use your review to make our system even better.

I also thought I would mention that you can add reminders and alerts by clicking into a booking and then click "Add new alert". You can also click on a date in the calendar view to leave a note on a particular date as a visible reminder.

Additionally we are developing a guest register that might make bookings for larger groups easier to manage. Keep an eye on the booking blog for updates on that functionality..

Many Thanks
Adele

Well done Sirvoy

Apr 20, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Ease of use

Cons: printing of booking long winded

have to use print specification

Overall: Getting better all the time support very helpful just needs a few tweaks to Deposit credit card details faxes don't always arrive

Recommendations to other buyers: don't use invoice raising but need to print booking and arrivals list

Vendor Response

by Sirvoy on April 21, 2017

Hi Terence

Thank you for your recent feedback and your comments. We are delighted that you are finding the updates a continual improvement and that support is meeting your expectations. I will be sending on your suggestions to our development team. Your request for an easier method to print the booking and arrivals list has been requested by others so this will be on the devleopment list. We will notify customers when this has been released.

Regarding the non arrival of some faxes, we have spent a lot of time investigating the matter. It seems however, to be down to a routing issue which is unfortunately outside of Sirvoy's control. Be aware however that we are continuing to look into the problem.

SIncerely
Adele Worden
Communications Manager

Far easier and better then we expected. A relieving product we couldn't´t live without!

Dec 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It´s easy to understand and use, it´s flexible and has all features you need. When we sometimes get stuck the help is only a call away and those guys always keeps their word when they say they´ll be back and help you shortly! They are also very educational and patient with dummies like me!

Cons: Can´t really think of anything! Perhaps a simple but safe payment solution...I would also like to be able to show more pictures of each room in the room description, if fx you can´t afford an expensive homepage but decide to only make a simple one and then would like the Sirvoy "booking button" to do the work.

Vendor Response

by Sirvoy on December 16, 2017

Hi Jeanette
Thanks so much for your review. Really happy to hear that you are finding the system easy to use and that our customer support is giving you all the help you need. Regarding your two requests; the wish to upload extra photos and for the home page - these are currently under development at the moment so please bear with us. You can contact Support anytime for an update on this if you wish. Many Thanks Adele, Communication Manager

Sirvoy Review

Apr 20, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Ease of use.

Cons: Glitches from time to time

Overall: Sirvoy is easy to use and had lots of easy to find statistics built in.

We have had a few glitches from time to time however they are usually solved almost immediately.

The customer service team are always very helpful.

However, they do have to send a lot of queries to their technical support staff who are not so quick with their responses.

Our main problem is with the efax provider Sirvoy use.

We had lots of problems initially and changed our efax provider to a company recommended by Sirvoy. The problem is still persisting on occasion and Sirvoy accept no responsibility for this. If only one of their customers has a problem I believe they should look at a way to resolve same.

Vendor Response

by Sirvoy on April 21, 2017

HI Deirdre

Thanks for taking the time to submit a review. I'm happy to read that you find Sirvoy easy to use and that you are finding customer support helpful. Regarding your issues with Efax I am aware that this is a routing problem and that there has been ongoing correspondence on both sides to try and rectify the issue. I have passed your comments on to our Sales Manager and he will be touch shortly with an update for you.

SIncerely
Adele Worden
Communications Manager

Made our booking system super easy

May 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Love how easy it is to cancel a reservation or to add nights, everytime there is something new that I need and cant find the function I can always ask someone on the live chat instead of sending an email and waiting for my answer.

Cons: Maybe that is a little bit hard to get all the email address of my past customers at once, i was able to find them but the format is not as easy to read

Vendor Response

by Sirvoy on May 19, 2017

Hey Maria, what a terrific review. We're really glad that you are finding the system easy to navigate and that you're making good use of the live chat. If you need an easy way to access email addresses I would advise you export them through the Export function (go to Settings; Your Account; Export Function) and they will be listed with some other basic information in a spreadsheet in a very easy to read format. Hope that helps! Thanks again for taking the time to write this review, Adele Worden, Communications Manager

Capterra loader

Great booking system - easy to use

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

Cons: We are most satisfied with this software.

Overall: In our company we save time and money using Sirvoy software.

Works every time - any time :)

Vendor Response

by Sirvoy on November 06, 2018

Hi Arne, thanks for your kind words, we're all delighted to know that Sirvoy is ticking all the boxes for your business and hope it continues to do so! Love your last comment 'works every time, any time' - would make a great slogan! ;) Adele

Amazing customer service

Apr 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: USER FREINDLY, CUSTOMEER SERVICE

Cons: A little set in is ways, cant edit some features.

Overall: The system is really good and very user friendly, if a little ridged at time.

But what really makes me come back Sirvoy time and time again is the customer service form the team. Excellent, very friendly and super efficient, well done guys, keep up the good work guys!!!!!!!!!!

Recommendations to other buyers: Nope

Vendor Response

by Sirvoy on April 26, 2017

Hi Wes

I would like to thank you for taking the time to write Sirvoy such a glowing review! I will pass your comments to our Customer Support team so they can read for themselves what a great job they're doing.

If there's every anything you feel that could be done to improve the system we would always love to hear from you. My email address is adele@sirvoy.com should you wish us to add any future suggestions or wishes to our development list.

In the meantime thank you for your loyal support and greetings to you and your team in Indonesia! :)

Sincerely
Adele Worden
Communication Manager

Easy to use plataform

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the clarity and ease in use

Cons: we have people who cancel and then re book for the same dates and they call us to replace the booking...once a reservation is cancelled it´s gone and we have to do it again.

Overall: Being able to use a platform like Sirvoy has enabled us to modernize our business and we love it due to its ease in use, its value for money and in that it helps us with our accounting. I am certain that we have received more guests due to the online booking widget and being connected with our booking.com account has solved many headaches. If I were to ask for one little thing, it would be for an APP to use on our phones when we are on the move.

Recommendations to other buyers: an APP please

Vendor Response

by Sirvoy on April 22, 2017

Hi Alba

Thanks for taking the time to write your feedback.

Your request for an app is something I will pass onto our development team and also your wish to restore deleted bookings.

Thanks again for your comments!

Sincerely
Adele Worden
Communications Manager

Great product

Apr 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am a designer and the first reason I choose Sirvoy was the beautiful design of the User (POS) interface. Great service, always got answers that helped in few short steps. Great value for the money you pay.

Vendor Response

by Sirvoy on April 26, 2017

Hi Arous

I must say that I was so intrigued by the fabulous name of your hotel that I went online to have a look. It is indeed, as magical as it's name suggests! The next time I am in Bulgaria I will certainly be looking it up :)

I want to express my appreciation for you taking the time to write your review. It is lovely for us to hear such great comments and for our designers to know that they are doing a good job especially when the feedback comes from someone in the same line of work.

If there is anything you ever feel we can improve on however, we would always be happy to hear from you as it is very important to us that we continue to better the system in line with the needs of our hoteliers.

With Thanks
Adele Worden
Communication Manager

I have been using Sirvoy for my hostel in Southern Utah. It is wonderful! Great support.

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use and intuitive way the program works. It is almost like I had designed it myself because it does exactly what I want it to do. If there are feature that I feel need to be added, all I need to do is send a message to tech support and they implement those changes or let me know how to get the program to do what I want it to do.

Cons: Some times the pull down menu items have a small glitch that cause them to slide partially out of the display box.

Vendor Response

by Sirvoy on May 24, 2018

Hi JoAnn, thanks so much for your great review and your kind comments! Will definitely mention the glitch you talk about to the Dev team but delighted to hear that everything else is to your satisfaction and that you are happy with the support received from our help desk. Always lovely to hear such great feedback! Thanks again, Adele

Phenomenally responsive and helpful customer service at all levels

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, intuitive and well connected to OTAs. It is well documented and validated with simple ways to solve issues related to different kinds of hotel setup. A fantastic value for money with unbeatable support.

Cons: Would be good to allow adding duplicate descriptions in cases where setting up product offers in multiple languages instead of having to reproduce them from scratch many times, particulary for the add-on feature. For example, if you want to offer a pickup service option from 6 different locations (airport, train station, pier, city, etc) and all you want to change is the price, but you need to reproduce these each time in Sirvoy. Also not being able to use override price changes with long-stay discounts, for example. Once these products are set-up, of course, it's straightforward.

It would be nice to be able to override a price change (ie; Summer Holiday Rate) with a long-stay rate (Discounted) vs. only being able to discount the Standard Rate, which results in disadvantageous price for the hotel.

Overall: Able to integrate OTA bookings in a simple way while taking payment without a credit card merchant gateway.

Vendor Response

by Sirvoy on April 25, 2018

Hi Chris, we really appreciate you taking the time to write your review and also your feedback about possible system improvements. I have sent these on to management for their review. In the meantime, we are delighted that Sirvoy is proving to be invaluable to your business and that you are finding our support team to be both responsive and helpful in resolving any queries. Many Thanks, Adele

Simplicity for a complex business

Apr 20, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simplicity, excellent and intuitive design, stability

Cons: lacking some features which would be good for bigger hotels mainly

Overall: It is rare that I find such a simple solution where people can be educated in a day to use even deep aspects of the platform. I can only say great things about support. They still lack some functionality which could help bigger hotels, but they add it slowly. We don't complain for the speed because whatever comes out is tested and stable.

Recommendations to other buyers: just start using it from day one, you don't need testing...

Vendor Response

by Sirvoy on April 22, 2017

Hi Filip

Thanks for your review. Its good to hear that are finding Sirvoy a good and stable system. We are constantly working to improve functionality and to add additional features. If there is anything in particular that you are looking for please feel free to drop us an email or a chat as we always try to incorporate our clients's requests when possible.

Sincerely
Adele Worden
Communications Manager

Low training time, good clarity, saves a lot of working time

Apr 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing is the flexibility of this software. Where multiple steps need to be taken in many other programs, one single step is enough in Sirvoy. Outstanding is the control of the booking channels and the extensive statistics functions. Since we have Sirvoy we save a lot of time we spent so far in an external channel manager. If you do a bit of preliminary work and set up a few standard letters, two mouse clicks are enough to complete the e-mail correspondence. Thank you Sirvoy !!!

Cons: I think, there is really nothing that i don't like. It would be nice if you had a little influence on the form design. Not on the templates, but the words used. So if the English words are not translated directly, but the words used in the respective national language can be inserted

Overall: we safe time and money

Vendor Response

by Sirvoy on April 24, 2018

Hi Michael, a big thanks for taking the time to give Sirvoy this stellar review. We have worked hard to make our system extremely functional but simple to use. It's great to hear that we have succeeded in this ambition! We wish you and your business continued success for the future. Regards, Adele

Excellent Program

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything

Cons: Not enough or any information on how well the Data is backed up. Loss of bookings could be disastrous for a small hotel. Does I have a choice to back up my data locally to my computer ? Also not clear on how secure is the data at Sirvoy.

Overall: I learned this program in literally 1-2 hours self teach with online help.

This has got to be one of the most easiest, logical and powerful tools in hotel guests reservations. For the small hotelier this package is a MUST. Sirvoy needs to show how secure the data is, in terms of both backing up and security if it is to gain appeal from the medium and larger hotels.

Recommendations to other buyers: If the two points mentioned above can be made clear, Sirvoy will be very appealing to the large independent hotels and smaller chains.

Vendor Response

by Sirvoy on April 26, 2017

Hi Anita

Thanks for taking the time to write your exceptional review. We are delighted that you are finding our software easy to use and a powerful tool for your business.

Regarding Sirvoy's data back up. We have ensured that all data is located on two reliable servers simultaneously so if data is lost at one location we have a back up elsewhere. These locations are geographically different so that if there was a natural disaster in one part of the world affecting one server the other will remain unaffected. Data protection is another area that we take very seriously. Sirvoy holds a PCI compliance certificate and in order to maintain high security standards, uses a third party service who specialise in handling credit card details safely.

While much of this information can be found on our site, I most certainly take your point on making it more readily accessible and will send your comments to our web team for review.

With Thanks
Adele Worden
Communication Manager

Review from Grand Hotel Jönköping

Apr 25, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple, easy to learn, logic, easy to change settings

Cons: Still missing some things like for example being able to see day by day price in a reservation made over several days.

Overall: We are very pleased with Sirvoy and impressed with the way they are developing the system.

Keep up the pace and the good work and you will go far.

Vendor Response

by Sirvoy on April 28, 2017

Hi Sofia, great to hear that you are happy with the new developments and features that are being released and are finding the system easy to use. Regarding the pricing issue you have mentioned, I will be sending your comments to our developers for their attention. Additionally if there is anything else that you feel would help improve the system for your use we would love to hear from you. You can write to us at support@sirvoy.com with your suggestions. Thanks again for taking the time to write us with your feedback. Sincerely, Adele Worden, Communications Manager

Excellent Software

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has everything that we need, without any extra bloatware that we don't. Our property is very unique, and we achieve our goals using this software.

Cons: To no fault of their own, our property is unique and sometimes requires special handling. It takes time to solve some issues because of this, but it eventually gets solved.

Overall: We get the information we need from our partners for reservations, and we maintain customer satisfaction with that info.

Vendor Response

by Sirvoy on October 30, 2018

Hi Edgar, loving this review! I see from your website that you are not our usual client but i'm delighted to hear that you are finding needed solutions to help you run your business well. We work hard to help all our customers find work arounds for problems as they arise so please always feel free to contact our support when you need them. Thanks, Adele

Good system

Apr 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very much user friendly, and easy to self learn how to work with it only by trying.

Cons: I would like it to be able to gather more statistic. Also a bit expensive.

Overall: We have been using this system for about 3 years and are happy with it. I think it is a bit expensive.

Vendor Response

by Sirvoy on April 26, 2017

Hi Pedro

We are always happy to hear from our long time customers that they are happy with the system. Also that it's user friendly and you have had no problems training yourself or others.

Regarding your wish to gather more stats, we will soon be releasing a Booking Suite which is designed for revenue management and may help further with statistics collection. If there is anything particular that you would like to see added to our features or if you would like to enlarge on the above please do drop us a line; we would love to hear from you...

With Thanks
Adele Worden
Communication Manager

We use Sirvoy for over 2 years now and it saved a lot of time. Money well spend

Apr 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: All booking channels organized and automatically updated at once when needed. No more double booked rooms.

Cons: Not so much actually! A connection with Quickbooks or equal accounting software would be nice. To be able to export invoices made in Sirvoy directly into my accounting software will save a lot more time.

Overall: With this software i saved a lot of time. All channels connected and updated by every booking or change made by us or our clients. No more double bookings

Vendor Response

by Sirvoy on April 16, 2018

Hi Viktor, many thanks for your review. We are delighted that Sirvoy is freeing up plenty of time for other things and that you no longer have double bookings. Great suggestion about the accounting software connection. Definitely one that will be submitted to the developers for their consideration. Many Thanks, Adele

Best small hotel booking platform

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use on any device

Cons: Would like to block certain statistic searches from employees

Overall: Sirvoy was a game changer for us. It alowed us ease to do business and make bookings from anywhere on vacation or just doing our daily errands. No need to be at the office in front of a desktop. I work efficiently off my cell phone. I love it!!!

Vendor Response

by Sirvoy on April 21, 2017

Hi Megan

Thanks for your recent feedback - your comments have been noted and will be sent to our development team.

I have reviewed your account and see that you use our basic account, if you would Iike to upgrade to our premium version you will have the ability to block the statistics by users. If you would like further information on this don't hesitate to contact Sirvoy Support where one of our staff can explain this feature to you in more detail.

Sincerely
Adele Worden
Communications Manager

Professional, reliable, flexible and easy to use

Jul 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration with stripe, easy to use and understand and very flexible in adapting to our business needs

Cons: Invoicing functionality is good but a bit basic, would be good if it could be customised more wrt what is shown on the invoice and how to show payments etc.

Overall: Better control of prepayments, bookings and faster, more professional check-out process.

Vendor Response

by Sirvoy on July 26, 2018

Hi Rene, thanks for the super review. We are committed to continuously improving and updating the system so it's likely that your concerns about invoicing will be addressed in due course. In the meantime, enjoy the system and don't hesitate to contact our support if you have any specific requests. Often there are solutions to issues available that they would be only too happy to assist with. Many thanks, Adele

Used it for several years

Apr 28, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

Cons: It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.

Vendor Response

by Sirvoy on April 30, 2018

Hi Dennis, thanks for your review. See my responses below.
- It is difficult for me to answer your first comment that Sirvoy 'frequently presents potential guests with wrong data'. Please send an email to communication@sirvoy.com if you wish to detail further.
- In each one of Sirvoy's setting pages you will see a '?' box to the right. This is an information box designed to present clear instructions on how to proceed.
- Thanks for your feedback on the multi function rooms, we are currently working to deliver this feature.
- You mention that you are 'locked in', however Sirvoy is a pay-as-you-go-system that allows our clients to leave any time they wish.
- If you click on the user icon on the top right of every page it will give you an option to contact support.
- I looked into your account and it appears you have contacted our support over 20 times. Your staff members have a left positive rating for the help received.
I hope this clarifies some of the issues. Thanks, Adele

Indispensable

Apr 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That I don't have to go channel by channel to check reservations.

Cons: The mail. I would like to send and receive in Sirvoy's everything related to our guests. It's not easy to check what I wrote to whom and when, so I rather use our mail site outside Sirvoy.

Overall: Sirvoy has turned an indispensable weapon for me. Even though our hotel has only five rooms, it would be easy to get overbooked if we didn't have Sirvoy. I didn't rate Customer Support because I have not nedded it, but I can guess it is great.

Recommendations to other buyers: I would like a sound for alerts.

Vendor Response

by Sirvoy on April 28, 2017

Dear Lourdes, thanks for a great review. We're delighted to hear that you are finding Sirvoy a valuable tool that helps you get your job done. I have sent your comments to our developers for their attention in case there is a possibility of getting this released as a future update. If there is any other feedback you would like to send us, feel free to contact us on support@sirvoy.com. Sincerely, Adele Worden, Communications Manager

All I need

Feb 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Very good overview, easy to operate and easy to manage the rooms. Smooth integration with other sales channels and highly professional support.

Cons: You can not use the system to book other facilities such as conference rooms.

With such functionality, it would be complete!

Vendor Response

by Sirvoy on February 13, 2018

Hi there, thanks for leaving this very positive review. At the moment Sirvoy allows conference booking via the Extras on Settings. However at the moment it only allows daily bookings. You will be happy to know that we plan to add full support for intra day bookings (for which conference rooms would fall under) before the end of this year. If you have any ideas or suggestions on this development we are always happy to listen to our customers feedback! Many Thanks, Adele

Great and affordable pms

Apr 28, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is user-friendly, very easy to use. The software help me out alot, it included a simple booking engine for your website and channel manager for popular OTAs in an affordable price. What I like the most is the customer support for Sirvoy pms, the live chat support is really a great help for many times.

Cons: The booking engine.

I'm hoping for more function in the booking engine in the next version.

There are only a specification card to print out instead of a registration card.

Overall: Help me out a lot to manage all the reservation and track all the income from all the reservations...

Vendor Response

by Sirvoy on April 29, 2017

Hi Ploy, thanks for your great review. Good to know that you are finding the software simple and easy to use. The system is constantly being updated and new features are added all the time so you should continue to see big improvements in features and functionality. However should you ever wish for something particular always feel free to contact support@sirvoy.com as we really value our client's feedback and suggestions. Sincerely, Adele Worden, Communication Manager

So far the best bookingsystem we used.

Apr 20, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I`ts almost perfekt! Easy to use, easy to communicate with guests and easy to send invoice from the system. Easy to use the debitsystem stripe.

Cons: I can´t find eanything cons. I want an app for iphone/Ipad!! if i could wish for something but it´s .

Overall: This is our second system we use for bookings and we love it. The fact that we can send invoices direkt from the system is awesom. Easy to manage pricing, easy to book and easy to communicate with guests. If i coulde wisch for something it woulde be a app for iphone/Ipad.

Great work!

Recommendations to other buyers: In the kalender view i want to point to a booking and drag it to extend if guest want stay more or less.

Vendor Response

by Sirvoy on April 21, 2017

Hi Håkan

Thank you for your recent feedback on Sirvoy. We are happy to hear such wonderful comments and to know that you are finding the system helpful and uncomplicated to use.

Regarding your two suggestions, I have made a note of these and will be discussing them with our developers. We try to incorporate as many of our client suggestions as we possibly can. Stay tuned to our Booking Blog for further updates as they become available..

Sincerely
Adele Worden
Communications Manager

Awesome Product!

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Full featured

Cons: No way to edit customer information or set special rates for certain customers.

Overall: I'm the manager at a golf course with lodging, and Sirvoy has been great for us! Training was smooth as user interface just makes sense. We've been able to increase our online bookings and compile all of our guest data into one easy-to-use system. If you're looking for a system that is full of features and easy to use, look no further!

Vendor Response

by Sirvoy on April 21, 2017

Hi Adam

Thanks so much for your review. It's great to hear that you have found Sirvoy so easy to use and functional.

Regarding your feedback on the guest register, I can tell you that this is currently on our development priority list and your review will go straight to our development team for additional attention. As soon as this feature is released we will notify our customers on the Booking Blog so please do watch this space!

Many Thanks

Adele Worden
Communications Manager
Sirvoy Support

Awesome experience with Sirvoy

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of Access

Overall: We're looking for a no-fuss reservation management system over the internet for our accommodation in the Philippines and we're glad that we chose Sirvoy. Compared to other systems, we didn't undergo training because it's user-friendly and technical support is always on standby. We also appreciate that Sirvoy already integrated a channel manager and an online booking widget so we don't have to pay for other fees aside from our monthly subscription on Sirvoy. Another feature we like is their customer care support because they really go the extra mile to help resolve the problem and they will lead you to the correct person in case the question is beyond their expertise. Their friendly and polite response is a sign that they know what they're doing which is why we're not shy to ask for clarifications and questions. We highly recommend Sirvoy for other hotel owners out there!

Vendor Response

by Sirvoy on April 26, 2017

Hi Irish

Thanks for this super review! Your comments are greatly appreciated and I will send on your feedback to our Customer Support as recognition of their hard work and team efforts always puts a smile on their faces :)

Sincerely
Adele Worden
Communications Manager

Best Solution

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the simplicity but also high funcionality and the online support which in seconds has your answers at hand - just awesome!

Cons: calender for reservations could go back a bit longer than only obe year.

Overall: set up within minutes and ready to receive first online bookings!! if there is a problem, support help quickly and competent. i love sirvoy!!

Recommendations to other buyers: i like the fact that the channel manager works so well with all the platforms. that's how you save time you can use for other things!

Vendor Response

by Sirvoy on April 26, 2017

Hi Simon

Thanks for taking the time to write this review. Great that you found set up so easy and support have been so, well..supportive :)

It's always lovely to hear from our customers that they are finding the system easy to navigate and very functional. And regarding your request for the calendar I can reassure you that I will put this on the developer list for their consideration.

Many Thanks
Adele Worden
Communication Manager

Excellent system

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very easy to use and self-explanatory.

Cons: Moving from date to date on the calendar sometimes can be very tedious because the page refreshes instead of just drag the view.

Overall: It has been very easy to learn and accessible. I have never had the need to contact you because the system has never failed on me and it's very self-explanatory.

Vendor Response

by Sirvoy on April 26, 2017

Hi Sergio

Greetings and thanks for your great review! Wonderful to hear that you have never had a moments problem with the software and find it easy to use.

Your request for the calendar drag is also on the wish list of some of our other users so your comments will be sent to our developers for their consideration and possible development.

Sincerely
Adele Worden
Communication Manager

Easy to use, time saving and great help for the business!

Jun 06, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The simplicity and intuitive handling of daily tasks of your business creates a great work flow. I love the rates section and automatic price changes which can be adjusted to seasonal or promotional needs. Awesome is the channel manager which connects the hotel and availability to a wide range of popular booking engines.

Cons: Statistics could be a bit more detailed and exportable to other applications. As well as some tutorial videos would be appreciated.

Overall: It saves me and my clients a lot of time and makes the daily business of hotels and hostels easier. I love the integration of some of the most popular booking engines that exist and helps with the correspondence with guests. Automats routine tasks with an ease which has hardly be known before. As I worked a long time in this industry, this is what we needed so badly!

Vendor Response

by Sirvoy on June 26, 2017

Hi Simon, thanks for taking the time to leave us this review. Delighted that you have found Sirvoy to be of benefit to your business. We have released a number of tutorial videos on youtubehttps://www.youtube.com/channel/UCsFiQr7G2oUj998mLz0KvOA and more are being released in the next week or two. We hope that you continue to enjoy using our system and wish you continued success with your business. With thanks, Adele Worden, Communications Manager.

Simple to use, easy to setup.

Aug 03, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Stable, easy to use on an daily basic, deliver all data you need. And you can start up like its an electronic paper you use, and expande with a lot of funktions.

Cons: There is no dummy room, you can use as a memory, you have setup up an x-tra room, which disturb the statistic and is bookabale as reel room.

Overall: Contgrol of my bookings.

Vendor Response

by Sirvoy on September 01, 2017

Hi Per, thanks for leaving us this wonderful review. Great that you are finding that Sirvoy accommodates all your daily requirements. Your one frustration has been noted, and as it is a request from other users also it has been prioritiesed by our developers. Hopefully you will see this fix real soon. Thanks! Adele, Communication Manager.

IT is a good reservation booking system.

Aug 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: rate structures, email templates, cost. Best system we had tested and finally signed up for the long term.

Cons: more photos of individual rooms when booking. Discount override to standard rate creates an average rate when discount period ends.

Vendor Response

by Sirvoy on August 03, 2018

Hi Chris, great to hear that Sirvoy came out on top of all the systems you tested. Your request for more room images has been noted and I will be sure to mention about the discount override issue. Remember too, that any feedback or comments about the system can also be passed along to our support team who will notify development. We can't incorporate every request into the wish list but we certainly will try! Many thanks, Adele

The right tool for the job.

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Seamless integration between tools.

Cons: The inability to assign/view individual group-member names within the calendar view.

Overall: Sirvoy has served as a near seamless and critical booking tool for us. I shared them with numerous colleagues, all whom have also found their product and service to be only positive.

Recommendations to other buyers: Thanks, keep up the great work!

Vendor Response

by Sirvoy on April 20, 2017

Hi Chris

We appreciate your positive response and are happy that you feel you can recommend Sirvoy to others.

From your feedback I think you are looking to assign a group head for group bookings. We are working on a guest register and we will add your comments to our development list for further consideration.

With Thanks
Adele Worden
Communication Manager
Sirvoy Supprt

Excellent. Fast efficient product. Excellent Support Team

Apr 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price is much more reasonable than the Little Hotelier contract I used before. The fact that they have a built-in channel manager for the 3 biggest OTAs (Booking.com, Expedia, Agoda - who account for 95% of my OTA bookings) with no extra charge is fantastic. Their system is very responsive and simple to use. Their Support Team is the best! Very prompt and very smart.

Cons: A very small nitpick and I know they are working to address it is the fact that when you add a "Virtual" room, in order to make it easier to shuffle people around to make the jigsaw of reservations fit, it counts as a room in your billing costs. If you have exactly 20 rooms and add 1 more for the juggling process then your monthly bill will increase.

Overall: Cost savings and less chance of overbookings.

Vendor Response

by Sirvoy on May 01, 2018

Hello Peter and warm greetings to you and your team in Thailand! Thanks for this terrific review and for your honest feedback. Please know we are doing our best to get the virtual room sorted so that it provides a more accurate solution than the one currently available. We will make our clients aware once this has been released. We wish you continued success with your business and as always please do let our support team know of any suggestions or comments that you would like to see incorporated into the system. Thanks again, Adele