# Sirvoy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sirvoy the right Hospitality Property Management solution for you? Explore 301 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/103570/Sirvoy-Booking-System/reviews --- Sirvoy 4.7 (301) [View alternatives](https://www.capterra.com/p/103570/Sirvoy-Booking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sirvoy Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews VR Val R OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Good booking engine functionality and channel management (notifications detail can improve, like providing room numbers, dates and names)“ August 1, 2024 VR Val R OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “For Rates, I am unable to select certain rooms, like 202, 203 & 207 and change rates at once (I'm forced to select from a list and change all).“ August 1, 2024 AB Andrew B OwnerComputer Software, Self-employedUsed the software for: More than 2 years. “Easy to integrate with my bespoke website, giving me an easy on-line reservation system very cheaply, and allowed me to integrate the ability to accept credit card payments“ July 13, 2024 VR Val R OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “I do not like that Average Daily Rate is used in computing a bill, so if the rates were 349, 329 & 309 (=$329 ADR) and guest wants to cxl 3rd night, it will be erroneous to refund $329.“ August 1, 2024 KD Kelsey D OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I also loved the extras feature and the ability to make it apply or not to certain accommodation types.“ August 13, 2024 TS Tore S ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “A bit awkward that I have to put in description in all languages when editing a room.“ July 2, 2025 SC Sarah Helene C BondekoneLeisure, Travel & Tourism, Self-employedUsed the software for: 1-2 years. “It helps me daily when managing bookings and reservations.“ March 19, 2025 VR Val R OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The lack of multi-select on dropdown windows is Sirvoy's biggest defect, including the calendar.“ August 1, 2024 ## Showing most helpful reviews Showing 1-25 of 301 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lisa H. CFO Hospitality Used the software for: Less than 6 months ### "Sirvoy Quality and Usability" August 6, 2025 5.0 This is a great booking system for our small operation in hotel booking management and I highly recommend it. Pros Sirvoy is relatively intuitive and not complicated to get up and running. The online support is fantastic and very quick to respond to questions asked. Cons Nothing - we have not had any issues with this system at the time. Customer support has always been supportive! Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Sirvoy Mews was too much of a system for our operation Review Source Response from Sirvoy September 18, 2025 Hi Lisa, We’re so happy to hear that getting started with Sirvoy was smooth and that our support team has been there when you needed them. It’s great to know the system has been a good fit for your business and your day-to-day booking management. We’d love to hear more about your experience, it could be something we share on our social media or website. Please feel free to reach out if you’d like to get involved. We’re delighted to be part of your journey and wish you continued success with your business! Regards, Jodie The Sirvoy Team ML Michele L. Owner Operator Hospitality Used the software for: 1-2 years ### "The Only Channel Manager That’s Worked for Me! " April 1, 2025 5.0 I’ve tested a few different systems, and Sirvoy feels like it’s built to handle both small and larger operations. I like that I can pick and choose the features that actually suit my needs. Pros I’ve been using Sirvoy for 18 months to manage my cottage bookings, ( 80-100% occupancy ) and I couldn’t be happier. It’s been totally reliable, no double bookings or problems at all. The customer support is amazing, fast & helpful, and it feels like having a personal tech team backing you up. I can highly recommend & welcome anyone to contact me to verify! Cons Setting it up takes a bit more time, but it’s totally worth it. It’s been rock-solid with no issues at all. The team was super friendly and guided me every step of the way, and the online videos made it even easier. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Both were too simplistic and repeatedly had issues with syncing with multiple platforms Review Source Response from Sirvoy April 4, 2025 Hi Michele, Thank you so much for the amazing review! It’s fantastic to hear that Sirvoy has been such a reliable tool for managing your bookings and that our support team has been able to make your experience even better. We’re so glad it’s been a perfect fit for your business! I’d love to chat more about your success and see if you'd be interested in sharing your story as part of our success story series. If you're up for it, feel free to reach out to me directly at jodie@sirvoy.com. Thanks again for your kind words! Regards, Jodie - The Sirvoy Team dC dennis C. md Hospitality Used the software for: 2+ years ### "They made it worse" October 25, 2023 2.0 Dreadful. We should change, its not easy but we have to now because of the “ security code “ non sense that makes it unusable.They could have avoided the problem by putting a cookie on an approved device but I do t believe they kow anything about IT at all. Pros not much, its adaptable if youare prepared to use clutzy solutions Cons Poor software design and execution. The calendar is a joke. Zero integration with other products. Poor customer support. No understanding of the industry they allegedly serve. They ignore requests and suggestions from customersTheir latest move is to require you to input a security code each time you access their system. This is sent by email. It can take minutes or hours to arrive. So if a potential guest calls, you cannot access the system until the code arrives, and that is always minutes and sometimes never. Any complaint about this is met with their usual couldnt care less attitude , “ it only happens one a month “ . It happens every single time you try to access the system but they take no notice of their customers and clearly dont believe them. I suspect they use IP addresses to establish whether it is a “ new device “ or not, so if you are on a dynamic IP address allocation network of any kind, it will happen every time you try to use it. Alternatives considered [ManyContacts](https://www.capterra.com/p/213502/ManyContacts/) Reason for choosing Sirvoy Unsure, price and claimed capability probably. It was a serious mistake. Review Source Response from Sirvoy November 9, 2023 Hello, Thank you for sharing your feedback. We're genuinely sorry to hear about the difficulties you've encountered, and we'd like to provide some insights into the points you've raised. Security Code: The security code is typically sent instantly. If you've experienced delays, it might be due to email provider or spam filter issues. You can set your device as trusted to avoid repeated code requests. Integrations: We understand that you may not be aware of all the available options, and our support team is ready to guide you through these integrations and assist in choosing the ones that best suit your needs. Customer Support: We aim to provide prompt assistance and believe in being there for our clients. You can reach a support representative in seconds for assistance. While some issues may need more in-depth attention, our team is committed to providing solutions and addressing your queries. Software Design and Execution: We continuously work on improving our software and aim to offer competitive options at our price point. For immediate assistance or further clarification, please reach out to our support team. They are dedicated to addressing your concerns. Thank you for your valuable feedback. We hope to make your Sirvoy experience smoother. Regards, Jodie KD Katia D. founder Hospitality Used the software for: 2+ years ### "Easy & Very Helpful" April 17, 2025 5.0 We are a Coliving space and recommending sirvoy to other colleagues in the industry too, because it has an easy to use and very logical interface and convenient features. Our business is very specific and I was worried that we will not be able to find a system that works, but sirvoy does the job. I can only imagine that it is even more conveniet for the traditional hotel businesses that it was initially built for Pros user friendly interface, easily integratable to websites. Some systems can be very complicated. We don't even use all the features that it has Cons it's very much classic hotel type of of business oriented and doesn't give too much flexibility for other types of accommodations. We are a coliving space for example and there are features we're missing Switched from [elloha](https://www.capterra.com/p/236859/elloha/) because it was a french only platform, no interface in english and very much not user friendly Review Source Response from Sirvoy May 8, 2025 Hi Katia, Thanks so much for the kind words! We're really happy to hear that Sirvoy has been such a great fit for your coliving space. It’s awesome to know it’s making things easier for you, and we truly appreciate you recommending us to others in the industry! We’re always working on making Sirvoy even better for all types of businesses, so your feedback means a lot. Thanks again for choosing us, we’re glad to be part of your journey! Please reply by email if you’d like us to feature your business and review on our social media. Many thanks! Regards, Jodie - The Sirvoy Team NA Noelí A. Manager Hospitality Used the software for: 6-12 months ### "Very complete and user-friendly system" June 22, 2025 5.0 So far is the most complete system I have ever worked with. I the last couple of years is the one that much adapts to the needs of our business Pros Very easy to understand, very friendly user and easy to understand and the support is really helpful Cons you cannot export "Payments" you cannot personalize the accounting report that much you cannot select a different date for payments Switched from [Pxsol](https://www.capterra.com/p/265698/Pxsol/) support was not helpful at all, the product was really expensive Review Source Response from Sirvoy September 18, 2025 Hi Noelí, Thanks so much for your kind words! We’re happy to hear Sirvoy has been a great fit for your business and that our support team has been helpful. You’re right that payments can’t be exported or filtered by date just yet, but we’re already working on it and it will be available soon. Feel free to reach out to our support team if you’d like more details in the meantime, they’ll be happy to help. Regards, Jodie The Sirvoy Team SE Susan E. CEO Hospitality Used the software for: I used a free trial ### "The fastest website builder for lodging. " May 16, 2025 5.0 Sirvoy is the very best company at getting a professional website up in an hour or two. It also has the best customer service! It's as fast as building a website with them. Pros Easy to use. Quickly publish your site. Get back to your business quickly. Have a question? Chat with customer service in less than a minute. Cons telling me I could get a gift card for taking this survey. I need a few more apps or add ons. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing Sirvoy i picked the one that best met my needs. no choice, your the only one this good. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) i picked the one that best met my needs. no choice, your the only one this good. Review Source Response from Sirvoy June 9, 2025 Hi Susan, Thanks so much for the great feedback! We're really happy to hear how quickly you got your site up and running and that our support team was there when you needed them. If you have any questions, don’t hesitate to reach out - we’re always happy to help! Kind regards, Jodie The Sirvoy Team jL jennifer L. CEO and owner Hospitality Used the software for: I used a free trial ### "so far, so good:)" July 8, 2025 5.0 Pros direct chat with help 24-hours plus phonecalls. love the dashboard. the agents are english first language so understand well Cons the booking widget is so plain, and the price changed a few times, everyone told me the price was 20 or 71 for pro , and now im told 89 for pro Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Sirvoy Chat GPT sent me some options and i checked it out Switched from [freetobook](https://www.capterra.com/p/176943/freetobook/) bad customer service, no instantaneous help in chat Review Source Response from Sirvoy September 18, 2025 Hi Jennifer, Thanks for your kind words! We’re so happy to hear you’ve had a great experience with our support team and that you’re enjoying the dashboard. We appreciate your feedback about the booking engine’s design and have shared it with our team. Regarding pricing, it can vary depending on your plan and the number of rooms, and you can always find the current prices here: sirvoy.com/pricing If you have any queries, please don’t hesitate to reach out to our support team, they’ll be happy to help. We’re glad you found us and are happy to have you with Sirvoy! Regards, Jodie The Sirvoy Team JC John C. Owner Hospitality Used the software for: 2+ years ### "Good Support " February 10, 2025 5.0 Having been using Sirvoy for a few years now, I appreciate and value the company. Pros \[sensitive content hidden\] seems to be the tech I communicate with the most and he always takes time to understand my question and solve it my issue. Cons What I least like about Sirvoy is that I (the customer) must always implement any corrective action. Tech support only gives instructions on how to do the task and sometimes it takes an extended period of time to get something accomplished. As a small business owner I am doing everything to keep my business operating and time is highly valuable. Review Source Response from Sirvoy February 11, 2025 Hi John, Thank you for your feedback! Our support team is here to guide you through any issues, providing instructions and troubleshooting to help you implement changes on your own. While we can't directly make the updates for you, we’re always happy to assist with clear, step-by-step guidance to make the process as smooth as possible. We appreciate your understanding and are here whenever you need support! Kind regards, Jodie Tate - The Sirvoy Team MH Monika H. VD Hospitality Used the software for: Less than 6 months ### "Simplicity & Easy to Use " November 19, 2024 4.0 Great interactions with the service teams Love that you have customer service on the weekends and evening This is the reason I have not changed from Sirvoy to a more advanced PMS. Pros Simplicity and Awesome Customer Service It is so easy to use your system and it is very intuitive For people outside of the industry this is a great learning first step into hospitality PMS. Cons Limitations in reports and no excel download function Statistics are inc VAT I cant see history on a specific guest who has stayed in the past, I cant track company performance - instead I need to count past stays Miss past & future revenue reports day by day summariesed (not guest by guest) Alternatives considered [Opera](https://www.capterra.com/p/229024/Opera/)[ClockIt](https://www.capterra.com/p/151635/ClockIt/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Sirvoy I received Sirvoy when I bought the hotel. However I hope not to have to change but I do need reporting to improve and excel to be implemented in order to not switch next year Review Source Response from Sirvoy November 26, 2024 Hi Monika, Thank you so much for your fantastic feedback! We're thrilled to hear that you find Sirvoy easy to use and intuitive. It's great to know our customer support has made a positive impact, and we’re always here for you, 24/7, whenever you need assistance. We truly appreciate your trust in Sirvoy and look forward to continuing to support your success! Kind regards, Jodie The Sirvoy Team DP Denise P. Hotel Manager Hospitality Used the software for: Less than 6 months ### "Sirvoy has given me peace of mind" January 29, 2025 5.0 I was in need of a system for my hotel to centralize my reservations and organize my business. Sirvoy is helping me achieve that goal and although many times I am trying to do something a little complicated or I don't know how to do something on Sirvoy, the Team has been so helpful and patient with me. Pros Their customer service really is five stars. They are knowledgeable, kind and fast. The platform itself offers a lot of helpful options and it is user friendly. Cons A bit more expensive than I expected but worth it. Alternatives considered [Hoteliga](https://www.capterra.com/p/135174/Hoteliga/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Sirvoy Seemed more user friendly and the customer service jumped right into helping and welcoming me. Review Source Response from Sirvoy February 4, 2025 Hi Denise, Thank you for your kind words! We’re so happy Sirvoy gives you peace of mind and that our support team has been helpful every step of the way. It’s great to hear that our platform is making it easier to organise your reservations, we’re always here if you need anything! Welcome to the Sirvoy family! 😊 Kind regards, The Sirvoy Team RF Richard F. Owner Hospitality Used the software for: 2+ years ### "A Great Product for the Hospitality Industry" November 22, 2024 5.0 I use this for our busy B&B in New York and find it fully adequate and a pleasure to use. I've had nothing but a great experience and would recommend it highly! Pros An excellent product with great customer service. I've used this now for 3 years and it has exceeded my expectations. Cons I can't think of a thing. Sirvoy has everything I need to run my booking. Review Source Response from Sirvoy December 3, 2024 Hi Richard, Thank you so much for your wonderful feedback! Your kind words and recommendation mean a lot to us, and we’re so happy to know Sirvoy has been a pleasure for you to use. If there’s ever anything we can do to make things even better for you, just let us know—we’re always here to help! Thanks again for being part of the Sirvoy family, and wishing you continued success with your B&B! 🌟 Kind regards, Jodie The Sirvoy Team HM Henrik M. CEO and owner Facilities Services Used the software for: 2+ years ### "Good partner" December 25, 2024 5.0 Pros Easy to work with and good and fast support. Cons I have nothing negative to report about Sirvoy Review Source Response from Sirvoy December 26, 2024 Hi Henrik, Thanks for leaving your kind review. We're so glad to hear that you're happy with Sirvoy. We're always here when you need us. Kind regards, Jodie The Sirvoy Team SE Sara E. Owner Hospitality Used the software for: 1-2 years ### "Great customer service!" March 4, 2025 5.0 Pros The customer service is excellent! Everytime I have a question or an issue, they respond promptly and clearly. Cons Can’t do onsite guest invoicing through the software Review Source Response from Sirvoy March 6, 2025 Hi Sara, Thank you for your feedback! We're so glad to hear that you find our team helpful. You can easily create an invoice for an on-site guest directly from their booking by following these steps: 1️⃣ Go to Settings → Financials → Invoicing Module and activate invoicing. 2️⃣ Open the booking details page and select "Create invoice" under the Payment section. 3️⃣ Review and confirm the invoice details, then click “Create invoice” or “Create invoice & open PDF.” If this doesn’t fully answer your query, please feel free to reach out to our team, we’d be happy to guide you further. Thanks for being part of the Sirvoy family. Kind regards, Jodie/The Sirvoy Team DT Dawn T. Proprietor Leisure, Travel & Tourism Used the software for: 1-2 years ### "very happy" December 11, 2024 5.0 excellent, always very good and knowledgeable staff Pros Always helpful and easy to use. Support is quick and efficient Cons nothing. I have found nothing to dislike Review Source Response from Sirvoy December 30, 2024 Hi Dawn, Thank you for your kind review! We're glad to hear you’ve had a great experience and found our team helpful. Let us know if you ever need anything! Regards, Jodie, The Sirvoy Team KD Kelsey D. Owner Hospitality Used the software for: Less than 6 months ### "Great booking app for wilderness lodges with several accomodations! " August 13, 2024 4.0 I did a lot of research on different platforms. I decided on Sirvoy because of it's versatility since I have many different accommodation types at my lodge. I also loved the extras feature and the ability to make it apply or not to certain accommodation types. Especially since down the road we would like to offer experiences at our lodge like paddle board rentals etc. The live support at Sirvoy is one of the best I've seen. Someone answers the chat almost immediately and is usually very knowledgable, or they direct me to someone who knows that particular feature best. Joseph is especially helpful. The talkative app there however tends to delete our convo if I explore Sirvoy at the same time so that's been a little annoying. Pros I like that I can have all of my different accommodations in one system - rv campground, cabins and camp rooms! Also I love the integration with Stripe as it has an in-person terminal. Game changing. Cons It's a robust program with lots of neat features. However, there are several areas of improvement I would love to see as a user: - Sync to google calendar so as to coincide with other lodge events/bookings outside of Sirvoy - Ability to match Airbnb and other channel pricing so that my accounting is accurate (right now I can't just mark it as paid since it won't be the correct amount that I actually received from the external channel). - Automatic email receipt as soon as the client pays at the front desk(instead of having to send manually) - Ability to retain a % cancellation fee in the event of a cancellation (instead of having to manually adjust the refund, which is why I haven't enable the client portal. Added bonus would save time answering cancellation emails). - Be able to set discounted rates for certain room types if they are still available past a certain time of day - With a few more features, this could also operate as an epic CRM. For example, managing all emails through the software as well as the ability to generate custom quotes without it having to be an "extra" (would help with unique group bookings). - On that note, also having an api to link to a newsletter service to market to the collected email database for a return trip etc. Or even just a basic "email all" button with some filters. - Statistics should include source for leads Linking to a custom booking form input to indicate how they found us so that we can double down on the advertising that's working! - The online booking form embed could be more user friendly. That being said, I haven't tried the webpage version yet. - More user friendly customizations - it's a definite learning curve especially the accounting language and area - Possibly some additional visual booking options would make for some higher conversion rates. For example, instead of a regular booking engine, would be great to be able to upload a rv park or cabin map and people can click right on the map to book their spots just like an airplane seat reservation. I believe someone in live chat showed me how to get individual booking links to each rv park site which I will be linking on my webpage park map image eventually. Luckily I'm techy but I think people would really enjoy this feature if you could make it easy for them. - Ability to move booking on the calendar page to a different date, not just to a different room on the same day - Different "booking engine" for front desk. It's a little annoying to have to scroll all the way past all of the other accomodations after you intentionally select the one you want from the calendar page. On that same note, bookings made by the front desk after the online booking cut off time (10pm) automatically puts the booking for the following evening which is inaccurate and is having to be manually edited after the fact - This one is wishful thinking but would be epic down the road: Integration with smart locks. For example, for my airbnb I can integrate with August smart lock and others which generates a unique code per guest and expires after their check out time. This would be especially ideal for us as guests are often arriving past 11:00pm and we do not have 24/7 front desk. - Congrats if you got this far and thank you for listening to my Ted Talk. Review Source Response from Sirvoy August 22, 2024 Hi Kelsey, Thank you for sharing your kind words and feedback. We’re delighted to hear that Sirvoy has been a great fit for your lodge. We appreciate your suggestions and will share them with the appropriate team for review. Your insights are incredibly valuable as we continue to enhance Sirvoy. If you have any further questions or concerns, please don't hesitate to reach out to our support team—they're always here to help. Thanks again for choosing Sirvoy. We’re glad to have you with us! Regards, The Sirvoy Team CB Clotilde B. Entrepreneur Consumer Services Used the software for: Less than 6 months ### "A great product for hotels" November 18, 2024 5.0 Pros Does exactly what I want it to do. Customization of rooms, prices, calendar etc Cons I would have liked to be able to customize the wording Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity was not made for hostel reservations Review Source Response from Sirvoy November 26, 2024 Hi Clotilde, Thank you for the great review! We’re so glad to hear that Sirvoy is a perfect fit for your needs. Thanks for choosing us after your experience with Acuity Scheduling – we’re delighted to be part of your hotel's success! Kind regards, Jodie The Sirvoy Team SK Stephanie K. Management Hospitality Used the software for: 2+ years ### "Clear structure, easy to handle" July 18, 2024 4.0 Good overview. Offers most of the functions a small hotel will need. Pros From the calendar I can get to most services I need on a daily basis. Invoices can be issued within seconds. Cons Quite a few times my settings have not been transfered to Booking.com which ist critical as this is where most bookings come from and if I do not notice, it might translate into losses. I would very much like to have an AI based rates manangement (like "Smartpricing"). I think Sirvoy will have to offer this in the long run to stay competitive. Review Source Response from Sirvoy July 25, 2024 Hi Stephanie, Thank you for your positive review and valuable feedback. We're so pleased that you're happy with Sirvoy. Regarding the Booking.com issues, please reach out to our support team with specific examples so we can assist you promptly. Your suggestion for AI-based rate management is greatly appreciated. We're continuously looking to enhance our services and features like "Smartpricing" are definitely on our radar. Best regards, The Sirvoy Team LG Lena G. Owner Hospitality Used the software for: 1-2 years ### "Working with Sirvoy." August 5, 2024 5.0 "Working with Sirvoy has been and still is a pleasure , making my business easier to maintain and run. I love it when things just run smoothly, making work fun!" Pros It is always easy to get the proper help, when needed. Cons I have no complains, the website is easy to manage and support is very helpful. Review Source Response from Sirvoy August 12, 2024 Hi Lena, thank you for the lovely feedback! It’s great to know that Sirvoy is making things smoother for you. We love knowing that our support is making a difference and helping you enjoy your work! We're here whenever you need us. Regards, The Sirvoy Team JG Jennifer G. Owner Hospitality Used the software for: 2+ years ### "Simply outstanding" December 21, 2020 5.0 The hotel is open all year but we are seasonal which means that I sometimes have young and not too experienced staff during the summers. However, the software is so user-friendly, that they quickly learn how to use Sirvoy. And if the staff make an error, it is an easy fix for me to adjust or for the staff to click on the support-chat button and ask. The Statistics page is a life saver. When Corona hit us and some of the possible reliefs we could get, were based on proof of how much our hotel was at loss exactly during March and April comparing to the year before, it took me 2 seconds to get the info. And the support makes me feel safe as it's a big responsibility that everything works. Pros I am an owner of a hotel that I suddenly inherited a few years ago. I took over when the booking system was very dated and I needed the best, the simplest and the most user-friendly booking system on the market with the absolute best and quickest support. I spent several hours in meetings on the computer with the salesmen of different booking systems as they went over their software through screen sharing. What I found was that Sirvoy was the simplest way to get the best overview about what is going on at the hotel. It also has the best option with the mobile view and it´s user-friendly. It became a total relief for our bookkeeper as everything you want goes through Sirvoy, even renting out staff for weddings or renting out our gift shop itself. The customer support is totally outstanding and I can say that with confidence, needing a lot of help with a lot of things in the beginning. Nothing is too big or too small and they always see it to the end with a smile and lightning fast. Sirvoy support listens to us customers when we come with ideas of "how to make the software even better". Everything comes with an easy and competitive price model. Cons I only have detailed things on my wish list for the software. For example, the system doesn’t support one reservation if a company wants to book a couple of nights, several weeks in a row. Instead, they need to make each stay an individual reservation. In my case, the travel agent got 10 different emails and booking numbers for the same person. However, I can create an invoice with all reservations on the same page, it just can’t be done when making a reservation, just yet. Also, I understand the complexity about channeling different OTA’s such as Booking.com. And if one OTA decides to update/make a change, we sometimes get caught in between (as happened to me), but Sirvoy is right there on the phone, on chat or email to help figure everything out. Oh. And I love how easy it is to close the hotel for weddings etc and how the guests with a code make their own reservations. However, I’d really prefer if the code was above the date-calendar and not below as some guests get stuck with not being able to retrieve the dates…because the code comes after… And. I’d love it if I could just use the “add-ons” without having to make a hotel reservation. Sometimes the guests want to invite friends to join them at breakfast. It would be great to have the system being able to create a receipt for “just breakfast” without looking like they stayed in a room. But these are all just minor details. Reason for choosing Sirvoy User friendly, pricing, mobile view, support, statistics Review Source Response from Sirvoy December 31, 2020 This is such wonderful feedback Jennifer, we are thrilled to hear such a wonderful account of your experience with Sirvoy. It's great to know that the team has helped keep your business happy and healthy especially in difficult times like these! We hope that 2021 will be an easier year for you and your staff and we look forward to working with you next year. With sincere regards, Adele MS Mansfield S. Treasurer Leisure, Travel & Tourism Used the software for: 2+ years ### "Excellent product. Quick setup. Outstanding customer service " October 3, 2022 5.0 Pros Service is always available when I need it. It’s fast and they usually answer my query first time. Setup is simple and intuitive and has all the features I need. Guests find item easy and there are no major issues to report. Cons It would be nice to have some basic things included in the basic plan (such as more than 1 user account). But most of what you need is included. It’s really a very good product overall. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Sirvoy Price, features, service Review Source Response from Sirvoy November 14, 2022 Hi Mansfield. Thanks for this lovely review and I also appreciate your feedback on the basic plan; we always make sure requests like these are noted and act on them whenever we can. Great too, that you are finding support helpful and you have the features you need to help your business succeed. With thanks, Adele CR Cherie R. Owner Manager Hospitality Used the software for: 2+ years ### "Outstanding Hotel Booking System" April 17, 2024 5.0 What I find especially remarkable with Sirvoy is the live chat feature, available day or night. If I have a particular question and need support, a team member responds immediately and will often follow up with additional related information. Sirvoy's support team feels like family - patient, respectful, friendly, communicative and knowledgeable. They genuinely care. Before going ahead with Sirvoy, I shopped to compare other companies. Overall I was stunned at the competition's lack of organization, follow through or ability to keep up with demand. Sirvoy has provided me with essential business tools, consistent customer service and more importantly, measurable results. I continue to be very pleased with Sirvoy's quality support and customized professional service. 5 Stars! Pros Easy to use software and personalized service. Cons Perhaps I've simply adapted to their format and upgrades. I have no issues with Sirvoy. When and if I need clarification, it's provided. Reason for choosing Sirvoy Sirvoy is the only product I found that is appropriately designed to support a business of our size. Review Source Response from Sirvoy May 7, 2024 Thank you so much for your fantastic review, Cherie! We're thrilled to hear that Sirvoy has been instrumental in supporting your business. Your kind words about our personalized service and live chat feature mean the world to us. We're dedicated to giving you the service you deserve. We're here for you whenever you need us. Thanks for your loyalty to Sirvoy! - Jodie SL Samuel L. Manager Hospitality Used the software for: 6-12 months ### "Almost Perfect, But Not Quite" April 24, 2017 4.0 All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.) Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to. There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to Sirvoy, as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.) If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could! Thanks for everything! Review Source Response from Sirvoy April 29, 2017 Hi Samuel, thanks for your review and also thanks for taking the time to write your suggestions and comments. I have noted the problem you are having regarding the price averaging and switching out the bookings. This is something that has come up before with other hotels. They have overcome this issue by creating a dummy room to swap bookings. The only potential issue here is that it will affect the stats. I have requested the developers look at this issue again, and I have also highlighted the price averaging with them. If you would like to discuss this further then please feel free to contact support@sirvoy.com and you can explain this to our customer support in further detail. We really do value your feedback and we are constantly making updates and adding/changing features so please do continue to let us know when you would like something adjusted; it helps us to tailor upgrades to meet the requirements of our clients which is our ultimate goal! Thanks again, Adele IS Istvan S. owner Hospitality Used the software for: 2+ years ### "very pleased" June 29, 2023 5.0 Easy to use, can get started in a few minutes, very good support, for questions the answer and solution comes immediately Pros I have been using Sirvoy for 12 years, therefore I see how well it has developed. The team is constantly refining and adding very useful features. Others don't, they create a product and roll it until it becomes obsolete Cons nothing to complain about, software always works very well Reason for choosing Sirvoy I was lucky to find Sirvoy immediately, then compared with other systems they were more expensive and complicated Review Source Response from Sirvoy August 22, 2023 Hi Istvan, thank you for taking the time to share your review. We're truly appreciative of your 12-year journey with us and your recognition of the continuous improvements we've made to Sirvoy. It's rewarding to hear that our software's performance has consistently met your needs. We understand the importance of reliability in your operations and are committed to maintaining that standard. We're pleased that our support and user-friendly design have contributed positively to your experience. Your feedback fuels our dedication to providing a seamless experience for all users. Thank you for choosing Sirvoy for sharing your insights. If you ever have any further feedback or questions, please don't hesitate to reach out. BF Bryan F. owner Hospitality Used the software for: 2+ years ### "Great Company " October 2, 2023 5.0 excellent Pros Weve been using Sirvoy for over 10 years, somebody here had the bright idea to change to sitemeinder but after 2 weeks of terrible service and false capabilities and I insisted we go back to Sirvoy, we are a hostless lodge and people check in with an ipad at the front desk, sirvoy has an amazing customer service, they are always on hand to help. Cons I cant think of anything, they are really good Reason for choosing Sirvoy Customer service, ease of use Review Source Response from Sirvoy November 9, 2023 Welcome back! We're delighted that our exceptional customer service played a key role in your decision to return after over 10 years of being a part of the Sirvoy family. Your satisfaction is our top priority, and we're always here to provide you with the best customer service possible. If you ever need assistance or have questions, don't hesitate to reach out. Thank you for choosing Sirvoy to help run your hostless lodge efficiently. Your feedback is greatly appreciated! Jodie AC Andre C. Hostel Owner Hospitality Used the software for: 2+ years ### "Efficient, reliable, easy to use and to set up." June 3, 2023 5.0 The team is always there to help with the Chat support. They even work in French when I can't find the word in english. Pros After many search on the net and after truing many other solution, Sirvoy is just perfect. Not to complicated, very manageable, and cost effective. Cons Can't say, everything works pefect for me and when it doesn't, the tech support finds solution with me. Reason for choosing Sirvoy The ease to set up and the support when came time to fine tune. Review Source Response from Sirvoy June 7, 2023 Hi Andre, thank you for taking the time to leave a review, and delighted to hear such a positive review. We are so happy that Sirvoy has been the right solution for you, and that our support team have been taking such good care of you! We wish you the best and look forward to supporting you in the future. Kind regards, Katie Similar Products Featured ## Related categories [Motel](https://www.capterra.com/motel-software/)[Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.