--- title: "Sirvoy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Sirvoy the right Hospitality Property Management solution for you? Explore 301 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/103570/Sirvoy-Booking-System/reviews/" page_type: "reviews" language: "en" --- Sirvoy 4.7 (301) [View alternatives](https://www.capterra.com/p/103570/Sirvoy-Booking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Sirvoy Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews SC Sarah Helene C BondekoneLeisure, Travel & Tourism, Self-employedUsed the software for: 1-2 years. “It helps me daily when managing bookings and reservations.“ March 19, 2025 NM Nayanne M PousadaManagement Consulting, 11 - 50 employeesUsed the software for: 1-2 years. “I still don't know some things, but that's not Sirvoy's fault. But it's a shame that I can't print a room bill choosing just the accommodation cost or just the consumption cost.“ December 25, 2024 JD JO ANNE D OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “is good, practical and linked to network platforms which is excellent for tracking guest reservations“ December 16, 2024 VR Val R OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “For Rates, I am unable to select certain rooms, like 202, 203 & 207 and change rates at once (I'm forced to select from a list and change all).“ August 1, 2024 VR Val R OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Good booking engine functionality and channel management (notifications detail can improve, like providing room numbers, dates and names)“ August 1, 2024 TS Tore S ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “A bit awkward that I have to put in description in all languages when editing a room.“ July 2, 2025 AW Andrew W OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Intuitive design, constantly updated to improve features year on year and above all, exceptional customer service.“ November 14, 2024 SE Sara E OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Can’t do onsite guest invoicing through the software“ March 4, 2025 ## Showing most helpful reviews Showing 1-25 of 301 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lisa H. CFO Hospitality Used the software for: Less than 6 months ### "Sirvoy Quality and Usability" August 6, 2025 5.0 This is a great booking system for our small operation in hotel booking management and I highly recommend it. Pros Sirvoy is relatively intuitive and not complicated to get up and running. The online support is fantastic and very quick to respond to questions asked. Cons Nothing - we have not had any issues with this system at the time. Customer support has always been supportive! Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Sirvoy Mews was too much of a system for our operation Review Source Response from Sirvoy September 18, 2025 Hi Lisa, We’re so happy to hear that getting started with Sirvoy was smooth and that our support team has been there when you needed them. It’s great to know the system has been a good fit for your business and your day-to-day booking management. We’d love to hear more about your experience, it could be something we share on our social media or website. Please feel free to reach out if you’d like to get involved. We’re delighted to be part of your journey and wish you continued success with your business! Regards, Jodie The Sirvoy Team ML Michele L. Owner Operator Hospitality Used the software for: 1-2 years ### "The Only Channel Manager That’s Worked for Me! " April 1, 2025 5.0 I’ve tested a few different systems, and Sirvoy feels like it’s built to handle both small and larger operations. I like that I can pick and choose the features that actually suit my needs. Pros I’ve been using Sirvoy for 18 months to manage my cottage bookings, ( 80-100% occupancy ) and I couldn’t be happier. It’s been totally reliable, no double bookings or problems at all. The customer support is amazing, fast & helpful, and it feels like having a personal tech team backing you up. I can highly recommend & welcome anyone to contact me to verify! Cons Setting it up takes a bit more time, but it’s totally worth it. It’s been rock-solid with no issues at all. The team was super friendly and guided me every step of the way, and the online videos made it even easier. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Both were too simplistic and repeatedly had issues with syncing with multiple platforms Review Source Response from Sirvoy April 4, 2025 Hi Michele, Thank you so much for the amazing review! It’s fantastic to hear that Sirvoy has been such a reliable tool for managing your bookings and that our support team has been able to make your experience even better. We’re so glad it’s been a perfect fit for your business! I’d love to chat more about your success and see if you'd be interested in sharing your story as part of our success story series. If you're up for it, feel free to reach out to me directly at jodie@sirvoy.com. Thanks again for your kind words! Regards, Jodie - The Sirvoy Team dC dennis C. md Hospitality Used the software for: 2+ years ### "They made it worse" October 25, 2023 2.0 Dreadful. We should change, its not easy but we have to now because of the “ security code “ non sense that makes it unusable.They could have avoided the problem by putting a cookie on an approved device but I do t believe they kow anything about IT at all. Pros not much, its adaptable if youare prepared to use clutzy solutions Cons Poor software design and execution. The calendar is a joke. Zero integration with other products. Poor customer support. No understanding of the industry they allegedly serve. They ignore requests and suggestions from customersTheir latest move is to require you to input a security code each time you access their system. This is sent by email. It can take minutes or hours to arrive. So if a potential guest calls, you cannot access the system until the code arrives, and that is always minutes and sometimes never. Any complaint about this is met with their usual couldnt care less attitude , “ it only happens one a month “ . It happens every single time you try to access the system but they take no notice of their customers and clearly dont believe them. I suspect they use IP addresses to establish whether it is a “ new device “ or not, so if you are on a dynamic IP address allocation network of any kind, it will happen every time you try to use it. Alternatives considered [ManyContacts](https://www.capterra.com/p/213502/ManyContacts/) Reason for choosing Sirvoy Unsure, price and claimed capability probably. It was a serious mistake. Review Source Response from Sirvoy November 9, 2023 Hello, Thank you for sharing your feedback. We're genuinely sorry to hear about the difficulties you've encountered, and we'd like to provide some insights into the points you've raised. Security Code: The security code is typically sent instantly. If you've experienced delays, it might be due to email provider or spam filter issues. You can set your device as trusted to avoid repeated code requests. Integrations: We understand that you may not be aware of all the available options, and our support team is ready to guide you through these integrations and assist in choosing the ones that best suit your needs. Customer Support: We aim to provide prompt assistance and believe in being there for our clients. You can reach a support representative in seconds for assistance. While some issues may need more in-depth attention, our team is committed to providing solutions and addressing your queries. Software Design and Execution: We continuously work on improving our software and aim to offer competitive options at our price point. For immediate assistance or further clarification, please reach out to our support team. They are dedicated to addressing your concerns. Thank you for your valuable feedback. We hope to make your Sirvoy experience smoother. Regards, Jodie KD Katia D. founder Hospitality Used the software for: 2+ years ### "Easy & Very Helpful" April 17, 2025 5.0 We are a Coliving space and recommending sirvoy to other colleagues in the industry too, because it has an easy to use and very logical interface and convenient features. Our business is very specific and I was worried that we will not be able to find a system that works, but sirvoy does the job. I can only imagine that it is even more conveniet for the traditional hotel businesses that it was initially built for Pros user friendly interface, easily integratable to websites. Some systems can be very complicated. We don't even use all the features that it has Cons it's very much classic hotel type of of business oriented and doesn't give too much flexibility for other types of accommodations. We are a coliving space for example and there are features we're missing Switched from [elloha](https://www.capterra.com/p/236859/elloha/) because it was a french only platform, no interface in english and very much not user friendly Review Source Response from Sirvoy May 8, 2025 Hi Katia, Thanks so much for the kind words! We're really happy to hear that Sirvoy has been such a great fit for your coliving space. It’s awesome to know it’s making things easier for you, and we truly appreciate you recommending us to others in the industry! We’re always working on making Sirvoy even better for all types of businesses, so your feedback means a lot. Thanks again for choosing us, we’re glad to be part of your journey! Please reply by email if you’d like us to feature your business and review on our social media. Many thanks! Regards, Jodie - The Sirvoy Team NA Noelí A. Manager Hospitality Used the software for: 6-12 months ### "Very complete and user-friendly system" June 22, 2025 5.0 So far is the most complete system I have ever worked with. I the last couple of years is the one that much adapts to the needs of our business Pros Very easy to understand, very friendly user and easy to understand and the support is really helpful Cons you cannot export "Payments" you cannot personalize the accounting report that much you cannot select a different date for payments Switched from [Pxsol](https://www.capterra.com/p/265698/Pxsol/) support was not helpful at all, the product was really expensive Review Source Response from Sirvoy September 18, 2025 Hi Noelí, Thanks so much for your kind words! We’re happy to hear Sirvoy has been a great fit for your business and that our support team has been helpful. You’re right that payments can’t be exported or filtered by date just yet, but we’re already working on it and it will be available soon. Feel free to reach out to our support team if you’d like more details in the meantime, they’ll be happy to help. Regards, Jodie The Sirvoy Team SE Susan E. CEO Hospitality Used the software for: I used a free trial ### "The fastest website builder for lodging. " May 16, 2025 5.0 Sirvoy is the very best company at getting a professional website up in an hour or two. It also has the best customer service! It's as fast as building a website with them. Pros Easy to use. Quickly publish your site. Get back to your business quickly. Have a question? Chat with customer service in less than a minute. Cons telling me I could get a gift card for taking this survey. I need a few more apps or add ons. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing Sirvoy i picked the one that best met my needs. no choice, your the only one this good. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) i picked the one that best met my needs. no choice, your the only one this good. Review Source Response from Sirvoy June 9, 2025 Hi Susan, Thanks so much for the great feedback! We're really happy to hear how quickly you got your site up and running and that our support team was there when you needed them. If you have any questions, don’t hesitate to reach out - we’re always happy to help! Kind regards, Jodie The Sirvoy Team jL jennifer L. CEO and owner Hospitality Used the software for: I used a free trial ### "so far, so good:)" July 8, 2025 5.0 Pros direct chat with help 24-hours plus phonecalls. love the dashboard. the agents are english first language so understand well Cons the booking widget is so plain, and the price changed a few times, everyone told me the price was 20 or 71 for pro , and now im told 89 for pro Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Sirvoy Chat GPT sent me some options and i checked it out Switched from [freetobook](https://www.capterra.com/p/176943/freetobook/) bad customer service, no instantaneous help in chat Review Source Response from Sirvoy September 18, 2025 Hi Jennifer, Thanks for your kind words! We’re so happy to hear you’ve had a great experience with our support team and that you’re enjoying the dashboard. We appreciate your feedback about the booking engine’s design and have shared it with our team. Regarding pricing, it can vary depending on your plan and the number of rooms, and you can always find the current prices here: sirvoy.com/pricing If you have any queries, please don’t hesitate to reach out to our support team, they’ll be happy to help. We’re glad you found us and are happy to have you with Sirvoy! Regards, Jodie The Sirvoy Team JC John C. Owner Hospitality Used the software for: 2+ years ### "Good Support " February 10, 2025 5.0 Having been using Sirvoy for a few years now, I appreciate and value the company. Pros \[sensitive content hidden\] seems to be the tech I communicate with the most and he always takes time to understand my question and solve it my issue. Cons What I least like about Sirvoy is that I (the customer) must always implement any corrective action. Tech support only gives instructions on how to do the task and sometimes it takes an extended period of time to get something accomplished. As a small business owner I am doing everything to keep my business operating and time is highly valuable. Review Source Response from Sirvoy February 11, 2025 Hi John, Thank you for your feedback! Our support team is here to guide you through any issues, providing instructions and troubleshooting to help you implement changes on your own. While we can't directly make the updates for you, we’re always happy to assist with clear, step-by-step guidance to make the process as smooth as possible. We appreciate your understanding and are here whenever you need support! Kind regards, Jodie Tate - The Sirvoy Team TO Thomas O. Ceo Hospitality Used the software for: 2+ years ### "Top platform, easy to handle and efficient ……." July 20, 2025 5.0 Absolutely fantastic customer support, easy to work with , always accurate , very friendly layouts,, Pros Fast , efficient , extreme helpful , everything is easy to operate and visible ………………………."…………………….. Cons No points all is good like it is ….. only more payment options should be offered ( PayPal ) etc………. Switched from [Beds24](https://www.capterra.com/p/123511/Beds24-com/) I like sirvoy more and the price was better Review Source Response from Sirvoy September 18, 2025 Hi Thomas, We’re so glad to hear Sirvoy has been working well for you and that our team has been able to help when needed. It’s great to know you’re finding everything clear and easy to use. Regarding payment options, Sirvoy works with Stripe and PayPal, so you might find what you need there. Feel free to reach out to our support team if you’d like help getting set up. We’re happy to have you with us! Regards, Jodie The Sirvoy Team CS Chad S. Director of Operations Hospitality Used the software for: 2+ years ### "Director of Operations" June 26, 2025 5.0 Everything has been running well. The price seems a bit high, but we are happy. It would be nice to have an App. Pros Easy of use, and simplicity. Also the tracking of who is doing what is invaluable when you are trying to troubleshoot issues. Cons The connection between channel managers and booking engines is a bit flawed. It would be nice if the engines and sirvoy communicated a bit more smoothly. Review Source Response from Sirvoy September 18, 2025 Hi Chad, Thanks for sharing your thoughts! We’re happy to hear you’re enjoying how simple Sirvoy is to use and that the activity tracking has been helpful. We haven’t come across issues with the connection between Sirvoy and channel managers before, so we’d love to hear more about what you’ve experienced. Feel free to reach out to our support team and they’ll be happy to look into it with you. We understand price is an important factor, and we aim to keep Sirvoy one of the most affordable options out there while continuing to add new features and improvements. It’s great to hear things are running well, we’re glad to be part of your journey! Regards, Jodie The Sirvoy Team JM Josef M. Front Desk Manager Hospitality Used the software for: 2+ years ### "Perfect allround booking system" March 21, 2024 4.0 Pros Sirvoy is an incredibly user-friendly booking system that is very easy to learn. Extra plus because it is easy to use on mobile phones/tablets and the support is always there for you. Cons That the system is quite basic, not that complex and it takes a while for new features to arrive. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Because the other system was for campsites, did not work on Apple products and did not have any web related login. Review Source Response from Sirvoy March 26, 2024 Hi Josef, thank you for your kind words! We're delighted to hear you find Sirvoy user-friendly and easy to use on mobile devices. Our team is always here to support you. We're grateful for your support and look forward to assisting you further! Jodie AE Amy E. Guest house owner Hospitality Used the software for: Less than 6 months ### "Thanks for all the help! " April 30, 2025 5.0 Fabulous so far. I’m looking forward to continuing to learn and making my business seamless with Sirvoys help! Pros Very new to this but so far it feels very intuitive. The online chat assistance has been invaluable! Cons Trying to learn on my own is tricky. I’m very grateful for the online assistance Review Source Response from Sirvoy May 8, 2025 Hi Amy, Thank you so much for your feedback! We’re really glad to hear that Sirvoy has been intuitive for you and that our online chat assistance has been helpful. We know learning something new can be challenging, but we're here to support you every step of the way. We’re excited to continue helping you make your business run smoothly with Sirvoy! Kind regards, Jodie - The Sirvoy Team TC Terrance C. Business Owner Hospitality Used the software for: 2+ years ### "Always helpful and available " January 14, 2025 5.0 Pros Chats are always available with very little wait times. They are patient and the make the effort to help me make any adjustments needed. Cons None, they have been a great resource for my business Review Source Response from Sirvoy January 20, 2025 Hi Terrance, Thank you for your kind words! We’re so glad to hear our team has been helpful and responsive. Supporting your business is what we’re here for, please don’t hesitate to reach out if you need anything! Kind regards, Jodie The Sirvoy Team KH Karin H. Hotel Hostel manager Human Resources Used the software for: 2+ years ### "Siryvoy is very helpful" December 5, 2024 5.0 They are very helpful positive and quick anwer and get back to you soon. Pros They are very helpful positive and quick answer and get back to you soon. Cons That they dont help us with a wish we have asked for in about 15 years and that is to separate hostel and hotel in statistic. we have a lot of work with that who takes a lot of time. Exept that they are very great! Review Source Response from Sirvoy December 10, 2024 Hi Karin, Thank you for your feedback! We're glad to hear that you find our support team helpful and responsive. Regarding your request to separate hostel and hotel stats, this might be possible with the right setup. To ensure we provide you with the most accurate information and a solution tailored to your needs, please reach out to our support team. We're here to help and look forward to assisting you further! Kind regards, Jodie The Sirvoy Team DT Dawn T. Proprietor Leisure, Travel & Tourism Used the software for: 1-2 years ### "very happy" December 11, 2024 5.0 excellent, always very good and knowledgeable staff Pros Always helpful and easy to use. Support is quick and efficient Cons nothing. I have found nothing to dislike Review Source Response from Sirvoy December 30, 2024 Hi Dawn, Thank you for your kind review! We're glad to hear you’ve had a great experience and found our team helpful. Let us know if you ever need anything! Regards, Jodie, The Sirvoy Team MM Mpho M. Revenue Manager Hospitality Used the software for: 2+ years ### "Mantis Review" October 29, 2024 5.0 it's been an incredible time with them so far. we will definitely do that as soon as we can Pros The system has a lot to offer. especially with the current OTA's that we are currently using. Cons there aren't many OTA's that we can link to the system. eg ( trip advisor ) Review Source Response from Sirvoy November 21, 2024 Hi Mpho, Thank you for your review! We’re glad to hear that you’ve had a great experience with Sirvoy so far. In addition to direct connections with OTAs like Booking.com, Airbnb, and Expedia, we also offer iCal connections for easy synchronization. Plus, many more options are available through SiteMinder Exchange. Our support team is always available to assist if you’re looking for additional OTAs or have any questions. Feel free to reach out anytime! Regards, Jodie The Sirvoy Team CB Clotilde B. Entrepreneur Consumer Services Used the software for: Less than 6 months ### "A great product for hotels" November 18, 2024 5.0 Pros Does exactly what I want it to do. Customization of rooms, prices, calendar etc Cons I would have liked to be able to customize the wording Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity was not made for hostel reservations Review Source Response from Sirvoy November 26, 2024 Hi Clotilde, Thank you for the great review! We’re so glad to hear that Sirvoy is a perfect fit for your needs. Thanks for choosing us after your experience with Acuity Scheduling – we’re delighted to be part of your hotel's success! Kind regards, Jodie The Sirvoy Team JG Jennifer G. Owner Hospitality Used the software for: 2+ years ### "Simply outstanding" December 21, 2020 5.0 The hotel is open all year but we are seasonal which means that I sometimes have young and not too experienced staff during the summers. However, the software is so user-friendly, that they quickly learn how to use Sirvoy. And if the staff make an error, it is an easy fix for me to adjust or for the staff to click on the support-chat button and ask. The Statistics page is a life saver. When Corona hit us and some of the possible reliefs we could get, were based on proof of how much our hotel was at loss exactly during March and April comparing to the year before, it took me 2 seconds to get the info. And the support makes me feel safe as it's a big responsibility that everything works. Pros I am an owner of a hotel that I suddenly inherited a few years ago. I took over when the booking system was very dated and I needed the best, the simplest and the most user-friendly booking system on the market with the absolute best and quickest support. I spent several hours in meetings on the computer with the salesmen of different booking systems as they went over their software through screen sharing. What I found was that Sirvoy was the simplest way to get the best overview about what is going on at the hotel. It also has the best option with the mobile view and it´s user-friendly. It became a total relief for our bookkeeper as everything you want goes through Sirvoy, even renting out staff for weddings or renting out our gift shop itself. The customer support is totally outstanding and I can say that with confidence, needing a lot of help with a lot of things in the beginning. Nothing is too big or too small and they always see it to the end with a smile and lightning fast. Sirvoy support listens to us customers when we come with ideas of "how to make the software even better". Everything comes with an easy and competitive price model. Cons I only have detailed things on my wish list for the software. For example, the system doesn’t support one reservation if a company wants to book a couple of nights, several weeks in a row. Instead, they need to make each stay an individual reservation. In my case, the travel agent got 10 different emails and booking numbers for the same person. However, I can create an invoice with all reservations on the same page, it just can’t be done when making a reservation, just yet. Also, I understand the complexity about channeling different OTA’s such as Booking.com. And if one OTA decides to update/make a change, we sometimes get caught in between (as happened to me), but Sirvoy is right there on the phone, on chat or email to help figure everything out. Oh. And I love how easy it is to close the hotel for weddings etc and how the guests with a code make their own reservations. However, I’d really prefer if the code was above the date-calendar and not below as some guests get stuck with not being able to retrieve the dates…because the code comes after… And. I’d love it if I could just use the “add-ons” without having to make a hotel reservation. Sometimes the guests want to invite friends to join them at breakfast. It would be great to have the system being able to create a receipt for “just breakfast” without looking like they stayed in a room. But these are all just minor details. Reason for choosing Sirvoy User friendly, pricing, mobile view, support, statistics Review Source Response from Sirvoy December 31, 2020 This is such wonderful feedback Jennifer, we are thrilled to hear such a wonderful account of your experience with Sirvoy. It's great to know that the team has helped keep your business happy and healthy especially in difficult times like these! We hope that 2021 will be an easier year for you and your staff and we look forward to working with you next year. With sincere regards, Adele DP Daniel P. Owner Hospitality Used the software for: 2+ years ### "Good Product " November 17, 2022 5.0 Good enough software, great customer service Pros The ease of set up and learning curve. Easy to put the widget in my website and start taking bookings. Cons lack of some features, or training how to use them i just now really learned about the website builder and crm feature, maybe they are newer feature since I bought. Reason for choosing Sirvoy Sirvoy was more expensive than some and I felt that meant something. I don't buy the cheapest thing, I buy the best value. There may be more feature rich software's available, but I am a small boutique motel and Sirvoy's ability to edit the system allows multi functionality inside the software that helps even outside of the hospitality side of the business. Review Source Response from Sirvoy April 25, 2023 Hi Daniel, thanks for these great comments about Sirvoy as well as your feedback on needed training. We love feedback like this as it helps us to keep improving and learning how we can make our software even better. Kind regards, Adele CR Cherie R. Owner Manager Hospitality Used the software for: 2+ years ### "Outstanding Hotel Booking System" April 17, 2024 5.0 What I find especially remarkable with Sirvoy is the live chat feature, available day or night. If I have a particular question and need support, a team member responds immediately and will often follow up with additional related information. Sirvoy's support team feels like family - patient, respectful, friendly, communicative and knowledgeable. They genuinely care. Before going ahead with Sirvoy, I shopped to compare other companies. Overall I was stunned at the competition's lack of organization, follow through or ability to keep up with demand. Sirvoy has provided me with essential business tools, consistent customer service and more importantly, measurable results. I continue to be very pleased with Sirvoy's quality support and customized professional service. 5 Stars! Pros Easy to use software and personalized service. Cons Perhaps I've simply adapted to their format and upgrades. I have no issues with Sirvoy. When and if I need clarification, it's provided. Reason for choosing Sirvoy Sirvoy is the only product I found that is appropriately designed to support a business of our size. Review Source Response from Sirvoy May 7, 2024 Thank you so much for your fantastic review, Cherie! We're thrilled to hear that Sirvoy has been instrumental in supporting your business. Your kind words about our personalized service and live chat feature mean the world to us. We're dedicated to giving you the service you deserve. We're here for you whenever you need us. Thanks for your loyalty to Sirvoy! - Jodie SL Samuel L. Manager Hospitality Used the software for: 6-12 months ### "Almost Perfect, But Not Quite" April 24, 2017 4.0 All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.) Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to. There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to Sirvoy, as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.) If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could! Thanks for everything! Review Source Response from Sirvoy April 29, 2017 Hi Samuel, thanks for your review and also thanks for taking the time to write your suggestions and comments. I have noted the problem you are having regarding the price averaging and switching out the bookings. This is something that has come up before with other hotels. They have overcome this issue by creating a dummy room to swap bookings. The only potential issue here is that it will affect the stats. I have requested the developers look at this issue again, and I have also highlighted the price averaging with them. If you would like to discuss this further then please feel free to contact support@sirvoy.com and you can explain this to our customer support in further detail. We really do value your feedback and we are constantly making updates and adding/changing features so please do continue to let us know when you would like something adjusted; it helps us to tailor upgrades to meet the requirements of our clients which is our ultimate goal! Thanks again, Adele UM Uffe M. Front Desk Oversight Hospitality Used the software for: 2+ years ### "Simple, yet powerful in its effect on our business" September 8, 2020 5.0 We have been using Sirvoy for over 2 years now. Initially to get off using paper to track bookings, since it is more efficient. But we kept finding ways on making it work even better for us. At first I thought it was a bit expensive, but I do not think so anymore. In fact, one member of staff left us to go overseas, and we have still not found the need to replace her. Pros I am a mid-level computer user, and in due time I think I have managed to get the most (at least for now) out of it. At first we only used it to track our bookings. That was really all we needed. But then we found a way to add our Agoda Channel onto it, and after that AirBnB (which still requires a bit more oversight, where as Agoda is just automatic). Then we found the SMS functionality. Then we built our own online booking system, and linked it to our website (I thought I was pretty smart by then)!... I do not know what I will find out next but we are a small business, but Sirvoy makes us seem like we have our own IT department. Cons At one point, the booking system was not working on mobile phones (that was fixed). AirBnB bookings have to be manually added and deleted (that might be fixed by now but we have not used that in a while, because of the covid-19 pandemic). Reason for choosing Sirvoy It came recommended by a neighboring hospitality business. I used to work for Hyatt, and I knew the importance of a good PMS, and it came up in conversation. I thought to myself... 'if i have any problems, I can always ask them, plus there was a free trial anyway'. Review Source Response from Sirvoy October 6, 2020 We are so happy that you found us Uffe! Delighted that Sirvoy is providing you with some serious muscle and even extra manpower! Don't forget that our Support is also there 24/7 to provide a helping hand when you need it. Thanks for taking the time to write us such a comprehensive review with your feedback. Adele SK Stephanie K. Management Hospitality Used the software for: 2+ years ### "Clear structure, easy to handle" July 18, 2024 4.0 Good overview. Offers most of the functions a small hotel will need. Pros From the calendar I can get to most services I need on a daily basis. Invoices can be issued within seconds. Cons Quite a few times my settings have not been transfered to Booking.com which ist critical as this is where most bookings come from and if I do not notice, it might translate into losses. I would very much like to have an AI based rates manangement (like "Smartpricing"). I think Sirvoy will have to offer this in the long run to stay competitive. Review Source Response from Sirvoy July 25, 2024 Hi Stephanie, Thank you for your positive review and valuable feedback. We're so pleased that you're happy with Sirvoy. Regarding the Booking.com issues, please reach out to our support team with specific examples so we can assist you promptly. Your suggestion for AI-based rate management is greatly appreciated. We're continuously looking to enhance our services and features like "Smartpricing" are definitely on our radar. Best regards, The Sirvoy Team Krishna C. Owner Hospitality Used the software for: 2+ years ### "Great for a guesthouse, easy to use. But no payment option for Indonesia" March 12, 2020 4.0 Save time Pros Easy to use Automated messages Editable reservation forms Links to OTA's Cons No payment options for Indonesia. They do provide paypal as a payment option, but i would need to change my currency to USD. This doesn't make sense as we are an Indonesian company. How is it that Sirvoy doesn't have a payment option for one of the most populated countries in the world?! Review Source Response from Sirvoy March 13, 2020 Dear Krishna, we really appreciate your feedback. I'm glad to hear that you're finding Sirvoy a good fit for your guesthouse. I can of course understand your frustration at not having more payment providers options aimed at your location. Unfortunately, it is a very large job for our developers to connect to and maintain connections to these providers. We have a minimum number of Sirvoy users required for each area in order for us to add these providers and Indonesia has not yet reached the minimum numbers required there to allow for these further developments. We are expanding our reach there on a daily basis however, so hopefully it won't be long before we can offer you additional payment solutions. Should any existing solutions expand their reach to include your region we shall certainly be in touch. In the meantime we thank you for your patience and your continued business. Regards, Adele AB Andrew B. Owner Computer Software Used the software for: 2+ years ### "Prince d'Orange B&B with Sirvoy" July 13, 2024 5.0 Very positive. For a modest amount, I now have my own website with on-line reservation and the ability to accept card payments Whenever I have any problem (which is infrequent), the on-line help service is terrific. I rate this as the best on-line help I ever experienced! Rapid, accurate, solves all problems to date! Pros Easy to integrate with my bespoke website, giving me an easy on-line reservation system very cheaply, and allowed me to integrate the ability to accept credit card payments Cons Generally, it is easy to use, and quite logical. There are some functions I use very infrequently, and then I find it takes me some time to remember how to do it! Review Source Response from Sirvoy September 24, 2024 Hi Andrew, We're glad to hear that Sirvoy has helped simplify the running of your business and our support team has been helpful when needed, that’s exactly what we aim for! If you ever need assistance, we’re here to help. Regards, The Sirvoy Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.