# Sirvoy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sirvoy the right Hospitality Property Management solution for you? Explore 301 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/103570/Sirvoy-Booking-System/reviews --- Sirvoy 4.7 (301) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sirvoy Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews VR Val R OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Good booking engine functionality and channel management (notifications detail can improve, like providing room numbers, dates and names)“ August 1, 2024 VR Val R OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “For Rates, I am unable to select certain rooms, like 202, 203 & 207 and change rates at once (I'm forced to select from a list and change all).“ August 1, 2024 AB Andrew B OwnerComputer Software, Self-employedUsed the software for: More than 2 years. “Easy to integrate with my bespoke website, giving me an easy on-line reservation system very cheaply, and allowed me to integrate the ability to accept credit card payments“ July 13, 2024 VR Val R OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “I do not like that Average Daily Rate is used in computing a bill, so if the rates were 349, 329 & 309 (=$329 ADR) and guest wants to cxl 3rd night, it will be erroneous to refund $329.“ August 1, 2024 KD Kelsey D OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I also loved the extras feature and the ability to make it apply or not to certain accommodation types.“ August 13, 2024 TS Tore S ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “A bit awkward that I have to put in description in all languages when editing a room.“ July 2, 2025 Jd John d DirectorLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “The channel manager is extremely efficient working in the background keeping our calendar full and up to date without any hassles.“ May 30, 2024 VR Val R OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The lack of multi-select on dropdown windows is Sirvoy's biggest defect, including the calendar.“ August 1, 2024 ## Showing most helpful reviews Showing 1-25 of 301 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lisa H. CFO Hospitality Used the software for: Less than 6 months ### "Sirvoy Quality and Usability" August 6, 2025 5.0 This is a great booking system for our small operation in hotel booking management and I highly recommend it. Pros is relatively intuitive and not complicated to get up and running. The online support is fantastic and very quick to respond to questions asked. Cons Nothing - we have not had any issues with this system at the time. Customer support has always been supportive! Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Sirvoy Mews was too much of a system for our operation Review Source Response from Sirvoy September 18, 2025 Hi Lisa, We’re so happy to hear that getting started with Sirvoy was smooth and that our support team has been there when you needed them. It’s great to know the system has been a good fit for your business and your day-to-day booking management. We’d love to hear more about your experience, it could be something we share on our social media or website. Please feel free to reach out if you’d like to get involved. We’re delighted to be part of your journey and wish you continued success with your business! Regards, Jodie The Sirvoy Team KD Katia D. founder Hospitality Used the software for: 2+ years ### "Easy & Very Helpful" April 17, 2025 5.0 We are a Coliving space and recommending to other colleagues in the industry too, because it has an easy to use and very logical interface and convenient features. Our business is very specific and I was worried that we will not be able to find a system that works, but sirvoy does the job. I can only imagine that it is even more conveniet for the traditional hotel businesses that it was initially built for Pros user friendly interface, easily integratable to websites. Some systems can be very complicated. We don't even use all the features that it has Cons it's very much classic hotel type of of business oriented and doesn't give too much flexibility for other types of accommodations. We are a coliving space for example and there are features we're missing Switched from [elloha](https://www.capterra.com/p/236859/elloha/) because it was a french only platform, no interface in english and very much not user friendly Review Source Response from Sirvoy May 8, 2025 Hi Katia, Thanks so much for the kind words! We're really happy to hear that Sirvoy has been such a great fit for your coliving space. It’s awesome to know it’s making things easier for you, and we truly appreciate you recommending us to others in the industry! We’re always working on making Sirvoy even better for all types of businesses, so your feedback means a lot. Thanks again for choosing us, we’re glad to be part of your journey! Please reply by email if you’d like us to feature your business and review on our social media. Many thanks! Regards, Jodie - The Sirvoy Team dC dennis C. md Hospitality Used the software for: 2+ years ### "They made it worse" October 25, 2023 2.0 Dreadful. We should change, its not easy but we have to now because of the “ security code “ non sense that makes it unusable.They could have avoided the problem by putting a cookie on an approved device but I do t believe they kow anything about IT at all. Pros not much, its adaptable if youare prepared to use clutzy solutions Cons Poor software design and execution. The calendar is a joke. Zero integration with other products. Poor customer support. No understanding of the industry they allegedly serve. They ignore requests and suggestions from customersTheir latest move is to require you to input a security code each time you access their system. This is sent by email. It can take minutes or hours to arrive. So if a potential guest calls, you cannot access the system until the code arrives, and that is always minutes and sometimes never. Any complaint about this is met with their usual couldnt care less attitude , “ it only happens one a month “ . It happens every single time you try to access the system but they take no notice of their customers and clearly dont believe them. I suspect they use IP addresses to establish whether it is a “ new device “ or not, so if you are on a dynamic IP address allocation network of any kind, it will happen every time you try to use it. Alternatives considered [ManyContacts](https://www.capterra.com/p/213502/ManyContacts/) Reason for choosing Sirvoy Unsure, price and claimed capability probably. It was a serious mistake. Review Source Response from Sirvoy November 9, 2023 Hello, Thank you for sharing your feedback. We're genuinely sorry to hear about the difficulties you've encountered, and we'd like to provide some insights into the points you've raised. Security Code: The security code is typically sent instantly. If you've experienced delays, it might be due to email provider or spam filter issues. You can set your device as trusted to avoid repeated code requests. Integrations: We understand that you may not be aware of all the available options, and our support team is ready to guide you through these integrations and assist in choosing the ones that best suit your needs. Customer Support: We aim to provide prompt assistance and believe in being there for our clients. You can reach a support representative in seconds for assistance. While some issues may need more in-depth attention, our team is committed to providing solutions and addressing your queries. Software Design and Execution: We continuously work on improving our software and aim to offer competitive options at our price point. For immediate assistance or further clarification, please reach out to our support team. They are dedicated to addressing your concerns. Thank you for your valuable feedback. We hope to make your Sirvoy experience smoother. Regards, Jodie ML Michele L. Owner Operator Hospitality Used the software for: 1-2 years ### "The Only Channel Manager That’s Worked for Me! " April 1, 2025 5.0 I’ve tested a few different systems, and feels like it’s built to handle both small and larger operations. I like that I can pick and choose the features that actually suit my needs. Pros I’ve been using for 18 months to manage my cottage bookings, ( 80-100% occupancy ) and I couldn’t be happier. It’s been totally reliable, no double bookings or problems at all. The customer support is amazing, fast & helpful, and it feels like having a personal tech team backing you up. I can highly recommend & welcome anyone to contact me to verify! Cons Setting it up takes a bit more time, but it’s totally worth it. It’s been rock-solid with no issues at all. The team was super friendly and guided me every step of the way, and the online videos made it even easier. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Both were too simplistic and repeatedly had issues with syncing with multiple platforms Review Source Response from Sirvoy April 4, 2025 Hi Michele, Thank you so much for the amazing review! It’s fantastic to hear that Sirvoy has been such a reliable tool for managing your bookings and that our support team has been able to make your experience even better. We’re so glad it’s been a perfect fit for your business! I’d love to chat more about your success and see if you'd be interested in sharing your story as part of our success story series. If you're up for it, feel free to reach out to me directly at jodie@sirvoy.com. Thanks again for your kind words! Regards, Jodie - The Sirvoy Team SE Susan E. CEO Hospitality Used the software for: I used a free trial ### "The fastest website builder for lodging. " May 16, 2025 5.0 is the very best company at getting a professional website up in an hour or two. It also has the best customer service! It's as fast as building a website with them. Pros Easy to use. Quickly publish your site. Get back to your business quickly. Have a question? Chat with customer service in less than a minute. Cons telling me I could get a gift card for taking this survey. I need a few more apps or add ons. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing Sirvoy i picked the one that best met my needs. no choice, your the only one this good. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) i picked the one that best met my needs. no choice, your the only one this good. Review Source Response from Sirvoy June 9, 2025 Hi Susan, Thanks so much for the great feedback! We're really happy to hear how quickly you got your site up and running and that our support team was there when you needed them. If you have any questions, don’t hesitate to reach out - we’re always happy to help! Kind regards, Jodie The Sirvoy Team NA Noelí A. Manager Hospitality Used the software for: 6-12 months ### "Very complete and user-friendly system" June 22, 2025 5.0 So far is the most complete system I have ever worked with. I the last couple of years is the one that much adapts to the needs of our business Pros Very easy to understand, very friendly user and easy to understand and the support is really helpful Cons you cannot export "Payments" you cannot personalize the accounting report that much you cannot select a different date for payments Switched from [Pxsol](https://www.capterra.com/p/265698/Pxsol/) support was not helpful at all, the product was really expensive Review Source Response from Sirvoy September 18, 2025 Hi Noelí, Thanks so much for your kind words! We’re happy to hear Sirvoy has been a great fit for your business and that our support team has been helpful. You’re right that payments can’t be exported or filtered by date just yet, but we’re already working on it and it will be available soon. Feel free to reach out to our support team if you’d like more details in the meantime, they’ll be happy to help. Regards, Jodie The Sirvoy Team JC John C. Owner Hospitality Used the software for: 2+ years ### "Good Support " February 10, 2025 5.0 Having been using for a few years now, I appreciate and value the company. Pros \[sensitive content hidden\] seems to be the tech I communicate with the most and he always takes time to understand my question and solve it my issue. Cons What I least like about is that I (the customer) must always implement any corrective action. Tech support only gives instructions on how to do the task and sometimes it takes an extended period of time to get something accomplished. As a small business owner I am doing everything to keep my business operating and time is highly valuable. Review Source Response from Sirvoy February 11, 2025 Hi John, Thank you for your feedback! Our support team is here to guide you through any issues, providing instructions and troubleshooting to help you implement changes on your own. While we can't directly make the updates for you, we’re always happy to assist with clear, step-by-step guidance to make the process as smooth as possible. We appreciate your understanding and are here whenever you need support! Kind regards, Jodie Tate - The Sirvoy Team jL jennifer L. CEO and owner Hospitality Used the software for: I used a free trial ### "so far, so good:)" July 8, 2025 5.0 Pros direct chat with help 24-hours plus phonecalls. love the dashboard. the agents are english first language so understand well Cons the booking widget is so plain, and the price changed a few times, everyone told me the price was 20 or 71 for pro , and now im told 89 for pro Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Sirvoy Chat GPT sent me some options and i checked it out Switched from [freetobook](https://www.capterra.com/p/176943/freetobook/) bad customer service, no instantaneous help in chat Review Source Response from Sirvoy September 18, 2025 Hi Jennifer, Thanks for your kind words! We’re so happy to hear you’ve had a great experience with our support team and that you’re enjoying the dashboard. We appreciate your feedback about the booking engine’s design and have shared it with our team. Regarding pricing, it can vary depending on your plan and the number of rooms, and you can always find the current prices here: sirvoy.com/pricing If you have any queries, please don’t hesitate to reach out to our support team, they’ll be happy to help. We’re glad you found us and are happy to have you with Sirvoy! Regards, Jodie The Sirvoy Team MH Monika H. VD Hospitality Used the software for: Less than 6 months ### "Simplicity & Easy to Use " November 19, 2024 4.0 Great interactions with the service teams Love that you have customer service on the weekends and evening This is the reason I have not changed from to a more advanced PMS. Pros Simplicity and Awesome Customer Service It is so easy to use your system and it is very intuitive For people outside of the industry this is a great learning first step into hospitality PMS. Cons Limitations in reports and no excel download function Statistics are inc VAT I cant see history on a specific guest who has stayed in the past, I cant track company performance - instead I need to count past stays Miss past & future revenue reports day by day summariesed (not guest by guest) Alternatives considered [Opera](https://www.capterra.com/p/229024/Opera/)[ClockIt](https://www.capterra.com/p/151635/ClockIt/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Sirvoy I received when I bought the hotel. However I hope not to have to change but I do need reporting to improve and excel to be implemented in order to not switch next year Review Source Response from Sirvoy November 26, 2024 Hi Monika, Thank you so much for your fantastic feedback! We're thrilled to hear that you find Sirvoy easy to use and intuitive. It's great to know our customer support has made a positive impact, and we’re always here for you, 24/7, whenever you need assistance. We truly appreciate your trust in Sirvoy and look forward to continuing to support your success! Kind regards, Jodie The Sirvoy Team DP Denise P. Hotel Manager Hospitality Used the software for: Less than 6 months ### "Sirvoy has given me peace of mind" January 29, 2025 5.0 I was in need of a system for my hotel to centralize my reservations and organize my business. is helping me achieve that goal and although many times I am trying to do something a little complicated or I don't know how to do something on Sirvoy, the Team has been so helpful and patient with me. Pros Their customer service really is five stars. They are knowledgeable, kind and fast. The platform itself offers a lot of helpful options and it is user friendly. Cons A bit more expensive than I expected but worth it. Alternatives considered [Hoteliga](https://www.capterra.com/p/135174/Hoteliga/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Sirvoy Seemed more user friendly and the customer service jumped right into helping and welcoming me. Review Source Response from Sirvoy February 4, 2025 Hi Denise, Thank you for your kind words! We’re so happy Sirvoy gives you peace of mind and that our support team has been helpful every step of the way. It’s great to hear that our platform is making it easier to organise your reservations, we’re always here if you need anything! Welcome to the Sirvoy family! 😊 Kind regards, The Sirvoy Team lK lisa K. Area Manager Hospitality Used the software for: 1-2 years ### "Area Manager" November 17, 2024 4.0 Very good from beginning to end in setting up the service. Customer service is excellent. Pros The quick chat customer service that I always receive when I have an issue. Cons The invoicing could be easier. Once a invoice is closed you should be able to reopen to make adjustments if needed. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Sirvoy The ease too set up this software was what I liked about this product. Review Source Response from Sirvoy December 31, 2024 Hi Lisa, Thank you for your kind words and thoughtful feedback! Regarding invoicing, once an invoice is issued, it cannot be altered. However, you can create a credit invoice to make corrections and reissue the updated invoice. Please don’t hesitate to reach out to our support team if you have any further questions, we’re always happy to help! Kind regards, Jodie The Sirvoy Team TH Tim H. Proprietor Leisure, Travel & Tourism Used the software for: 2+ years ### "Does everything I need and more" June 4, 2024 5.0 Very satisfactory. Plus all the extra characters required to answer this section Pros " has great 24/7 support. I also appreciate the detailed downloadable reports for accounting. It does everything I need to manage our lodge reservations and billing. Thanks, Sirvoy!" Cons Nothing to complain about, nor dislike. Plus all the extra characters required to answer this section Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Sirvoy Actually I considered switching after a couple years with . But they don't have the accounting data download features, or at least I couldn't find them. Review Source Response from Sirvoy June 11, 2024 Hi Tim, thank you for taking the time to share your feedback! We're delighted to hear that you're happy with Sirvoy. Your satisfaction is our priority, and we're here to ensure your experience remains exceptional. Looking forward to serving you again in the future! Jodie JM Josef M. Front Desk Manager Hospitality Used the software for: 2+ years ### "Perfect allround booking system" March 21, 2024 4.0 Pros is an incredibly user-friendly booking system that is very easy to learn. Extra plus because it is easy to use on mobile phones/tablets and the support is always there for you. Cons That the system is quite basic, not that complex and it takes a while for new features to arrive. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Because the other system was for campsites, did not work on Apple products and did not have any web related login. Review Source Response from Sirvoy March 26, 2024 Hi Josef, thank you for your kind words! We're delighted to hear you find Sirvoy user-friendly and easy to use on mobile devices. Our team is always here to support you. We're grateful for your support and look forward to assisting you further! Jodie TC Terrance C. Business Owner Hospitality Used the software for: 2+ years ### "Always helpful and available " January 14, 2025 5.0 Pros Chats are always available with very little wait times. They are patient and the make the effort to help me make any adjustments needed. Cons None, they have been a great resource for my business Review Source Response from Sirvoy January 20, 2025 Hi Terrance, Thank you for your kind words! We’re so glad to hear our team has been helpful and responsive. Supporting your business is what we’re here for, please don’t hesitate to reach out if you need anything! Kind regards, Jodie The Sirvoy Team AW Andrew W. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "The best reservation software out there. " November 14, 2024 5.0 Intuitive design, constantly updated to improve features year on year and above all, exceptional customer service. Pros Of all the management systems we explored, team always responded super fast and personally to all our set up questions. And have done so consistently over the last 6 years since we migrated to them. Cons There is simply nothing found we haven't liked yet! Alternatives considered [Retreat Booking Guru](https://www.capterra.com/p/149144/Retreat-Booking-Guru/) Reason for choosing Sirvoy Integration with Squarespace and Stripe. Review Source Response from Sirvoy November 21, 2024 Hi Andrew, Thank you so much for your wonderful review! We’re thrilled to hear that Sirvoy has been a great fit for you these past 6 years. Your kind words about our customer service mean a lot to us. If you ever need anything, don’t hesitate to reach out! Kind regards, Jodie The Sirvoy Team KD Kelsey D. Owner Hospitality Used the software for: Less than 6 months ### "Great booking app for wilderness lodges with several accomodations! " August 13, 2024 4.0 I did a lot of research on different platforms. I decided on because of it's versatility since I have many different accommodation types at my lodge. I also loved the extras feature and the ability to make it apply or not to certain accommodation types. Especially since down the road we would like to offer experiences at our lodge like paddle board rentals etc. The live support at Sirvoy is one of the best I've seen. Someone answers the chat almost immediately and is usually very knowledgable, or they direct me to someone who knows that particular feature best. Joseph is especially helpful. The talkative app there however tends to delete our convo if I explore Sirvoy at the same time so that's been a little annoying. Pros I like that I can have all of my different accommodations in one system - rv campground, cabins and camp rooms! Also I love the integration with Stripe as it has an in-person terminal. Game changing. Cons It's a robust program with lots of neat features. However, there are several areas of improvement I would love to see as a user: - Sync to google calendar so as to coincide with other lodge events/bookings outside of - Ability to match Airbnb and other channel pricing so that my accounting is accurate (right now I can't just mark it as paid since it won't be the correct amount that I actually received from the external channel). - Automatic email receipt as soon as the client pays at the front desk(instead of having to send manually) - Ability to retain a % cancellation fee in the event of a cancellation (instead of having to manually adjust the refund, which is why I haven't enable the client portal. Added bonus would save time answering cancellation emails). - Be able to set discounted rates for certain room types if they are still available past a certain time of day - With a few more features, this could also operate as an epic CRM. For example, managing all emails through the software as well as the ability to generate custom quotes without it having to be an "extra" (would help with unique group bookings). - On that note, also having an api to link to a newsletter service to market to the collected email database for a return trip etc. Or even just a basic "email all" button with some filters. - Statistics should include source for leads Linking to a custom booking form input to indicate how they found us so that we can double down on the advertising that's working! - The online booking form embed could be more user friendly. That being said, I haven't tried the webpage version yet. - More user friendly customizations - it's a definite learning curve especially the accounting language and area - Possibly some additional visual booking options would make for some higher conversion rates. For example, instead of a regular booking engine, would be great to be able to upload a rv park or cabin map and people can click right on the map to book their spots just like an airplane seat reservation. I believe someone in live chat showed me how to get individual booking links to each rv park site which I will be linking on my webpage park map image eventually. Luckily I'm techy but I think people would really enjoy this feature if you could make it easy for them. - Ability to move booking on the calendar page to a different date, not just to a different room on the same day - Different "booking engine" for front desk. It's a little annoying to have to scroll all the way past all of the other accomodations after you intentionally select the one you want from the calendar page. On that same note, bookings made by the front desk after the online booking cut off time (10pm) automatically puts the booking for the following evening which is inaccurate and is having to be manually edited after the fact - This one is wishful thinking but would be epic down the road: Integration with smart locks. For example, for my airbnb I can integrate with August smart lock and others which generates a unique code per guest and expires after their check out time. This would be especially ideal for us as guests are often arriving past 11:00pm and we do not have 24/7 front desk. - Congrats if you got this far and thank you for listening to my Ted Talk. Review Source Response from Sirvoy August 22, 2024 Hi Kelsey, Thank you for sharing your kind words and feedback. We’re delighted to hear that Sirvoy has been a great fit for your lodge. We appreciate your suggestions and will share them with the appropriate team for review. Your insights are incredibly valuable as we continue to enhance Sirvoy. If you have any further questions or concerns, please don't hesitate to reach out to our support team—they're always here to help. Thanks again for choosing Sirvoy. We’re glad to have you with us! Regards, The Sirvoy Team AM Anthony M. Website Developer Real Estate Used the software for: Less than 6 months ### "Great Tool for bringing renting into one place" January 31, 2025 4.0 Experience was well guided from an account perspective, but some more technical/setting specific guidance could have been great. Pros Reachable account reps. Breadth of settings and options. Cons Large learning curve especially for out of the ordinary or very specific setups. Review Source Response from Sirvoy February 4, 2025 Hi Anthony, Thank you for your feedback! We’re glad Sirvoy is helping you manage your rentals in one place and that our team has been there to support you. We know some advanced setups can take extra guidance, and we’re always here if you need a hand. Kind regards, Jodie The Sirvoy Team AMS Anette Maria S. Owner Hospitality Used the software for: 2+ years ### "The Woodland Lodge Gisselfeld" July 29, 2024 4.0 Satisfied. Quite easy to use. I mostly stay because of the support and price. The interface is quite outdated :-) Pros The support and the price. Very helpful support. Fast and friendly. Not bot. Thank you for that! Cons The looks, the booking engine (too many clicks) and not being able to alter site to my needs. Ex - being able to add extras to every room so the customers don't have to look for it. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Reason for choosing Sirvoy Price and recommendation. Review Source Response from Sirvoy August 6, 2024 Hi Anette, Thank you for your positive feedback! Your satisfaction is our priority, and we appreciate your continued support. To assign mandatory extras, please navigate to: https://sirvoy.ie/blog/topic/register-your-rooms/offer-add-ons-or-extras/creating-mandatory-extras If you need further assistance, our 24/7 support team is always here to help. Our interface is regularly updated, so stay tuned for further improvements from our design team. Thank you for choosing Sirvoy! Regards, The Sirvoy Team SK Stephanie K. Management Hospitality Used the software for: 2+ years ### "Clear structure, easy to handle" July 18, 2024 4.0 Good overview. Offers most of the functions a small hotel will need. Pros From the calendar I can get to most services I need on a daily basis. Invoices can be issued within seconds. Cons Quite a few times my settings have not been transfered to Booking.com which ist critical as this is where most bookings come from and if I do not notice, it might translate into losses. I would very much like to have an AI based rates manangement (like "Smartpricing"). I think will have to offer this in the long run to stay competitive. Review Source Response from Sirvoy July 25, 2024 Hi Stephanie, Thank you for your positive review and valuable feedback. We're so pleased that you're happy with Sirvoy. Regarding the Booking.com issues, please reach out to our support team with specific examples so we can assist you promptly. Your suggestion for AI-based rate management is greatly appreciated. We're continuously looking to enhance our services and features like "Smartpricing" are definitely on our radar. Best regards, The Sirvoy Team LG Lena G. Owner Hospitality Used the software for: 1-2 years ### "Working with Sirvoy." August 5, 2024 5.0 "Working with has been and still is a pleasure , making my business easier to maintain and run. I love it when things just run smoothly, making work fun!" Pros It is always easy to get the proper help, when needed. Cons I have no complains, the website is easy to manage and support is very helpful. Review Source Response from Sirvoy August 12, 2024 Hi Lena, thank you for the lovely feedback! It’s great to know that Sirvoy is making things smoother for you. We love knowing that our support is making a difference and helping you enjoy your work! We're here whenever you need us. Regards, The Sirvoy Team LG Lorena G. Manager Hospitality Used the software for: 2+ years ### "One of the best tools to manage a hostel" May 30, 2024 5.0 Pros simplifies our work, our organization, helps with our administration and provides us with timely information to keep business running smoothly Cons Probably the bad thing is that you cannot modify the amounts of payments or invoices, without affect the total amount at the end. Review Source Response from Sirvoy June 6, 2024 Hi Lorena, thank you for your wonderful feedback! We're thrilled to hear that Sirvoy simplifies your work and enhances your organization. We're here to support you and ensure your business continues to run smoothly. Regards, Jodie EW Elizabeth W. Proprietor Hospitality Used the software for: 2+ years ### "Fantastic customer support." July 7, 2022 5.0 Overall, has allowed me to control all facets of my hospitality business. From my computer chair I can handle all administrative and pricing-related tasks. Whenever I run into an issue, I am able to get an almost-immediate reply from customer support who will walk me through any challenges I have faced. Pros I feel that 's standout feature for me has been its customer service. Responses are immediate, and the people I am talking to are clear and concise and understanding of my needs and challenges. I never feel like I am causing an annoyance. Rather, I am always dealing with a very polite person who wants me to succeed with their platform. Cons At the moment, it is difficult for me to find any major flaws with that I feel the need to list. Review Source Response from Sirvoy August 2, 2022 Hi Elizabeth, we really appreciate this wonderful feedback. It's so rewarding to hear that we are helping you to manage your work more successfully as this has always been our main goal. I will pass on your kind words to our support team. With thanks, Adele FO Fredrik O. Exec Manager Hospitality Used the software for: 2+ years ### "Great system for us!" March 21, 2023 5.0 Changed the lives of everyone involved in the business. Also love the long trial, which makes it an easy sale to everyone else, when you can showcase how it works without having to pay for anything upfront. I can see how some people find it confusing in the beginning - but I used YouTube, and got a hang of it in a couple of hours. Pros Calendar, ease of use, easy integration to website, good price, no "risk".... I am sure I could go on and on about it. Cons Wish I could customize more, but for a standardized solution - I think it is a 10/10. Review Source Response from Sirvoy April 25, 2023 Hi Fredrik, what a great review! Lovely to know that you're finding it easy to use and it's helping you streamline your business. We are always open to comments and suggestions on how we can improve so any thoughts on customisation I'd encourage you to let our support know. Your requests are what continues to make Sirvoy better year after year. Thanks so much for your lovely feedback. Regards, Adele SL Samuel L. Manager Hospitality Used the software for: 6-12 months ### "Almost Perfect, But Not Quite" April 24, 2017 4.0 All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.) Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to. There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to , as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.) If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could! Thanks for everything! Review Source Response from Sirvoy April 29, 2017 Hi Samuel, thanks for your review and also thanks for taking the time to write your suggestions and comments. I have noted the problem you are having regarding the price averaging and switching out the bookings. This is something that has come up before with other hotels. They have overcome this issue by creating a dummy room to swap bookings. The only potential issue here is that it will affect the stats. I have requested the developers look at this issue again, and I have also highlighted the price averaging with them. If you would like to discuss this further then please feel free to contact support@sirvoy.com and you can explain this to our customer support in further detail. We really do value your feedback and we are constantly making updates and adding/changing features so please do continue to let us know when you would like something adjusted; it helps us to tailor upgrades to meet the requirements of our clients which is our ultimate goal! Thanks again, Adele UM Uffe M. Front Desk Oversight Hospitality Used the software for: 2+ years ### "Simple, yet powerful in its effect on our business" September 8, 2020 5.0 We have been using for over 2 years now. Initially to get off using paper to track bookings, since it is more efficient. But we kept finding ways on making it work even better for us. At first I thought it was a bit expensive, but I do not think so anymore. In fact, one member of staff left us to go overseas, and we have still not found the need to replace her. Pros I am a mid-level computer user, and in due time I think I have managed to get the most (at least for now) out of it. At first we only used it to track our bookings. That was really all we needed. But then we found a way to add our Agoda Channel onto it, and after that AirBnB (which still requires a bit more oversight, where as Agoda is just automatic). Then we found the SMS functionality. Then we built our own online booking system, and linked it to our website (I thought I was pretty smart by then)!... I do not know what I will find out next but we are a small business, but makes us seem like we have our own IT department. Cons At one point, the booking system was not working on mobile phones (that was fixed). AirBnB bookings have to be manually added and deleted (that might be fixed by now but we have not used that in a while, because of the covid-19 pandemic). Reason for choosing Sirvoy It came recommended by a neighboring hospitality business. I used to work for Hyatt, and I knew the importance of a good PMS, and it came up in conversation. I thought to myself... 'if i have any problems, I can always ask them, plus there was a free trial anyway'. Review Source Response from Sirvoy October 6, 2020 We are so happy that you found us Uffe! Delighted that Sirvoy is providing you with some serious muscle and even extra manpower! Don't forget that our Support is also there 24/7 to provide a helping hand when you need it. Thanks for taking the time to write us such a comprehensive review with your feedback. Adele ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.