--- title: "Sirvoy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Sirvoy the right Hospitality Property Management solution for you? Explore 301 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/103570/Sirvoy-Booking-System/reviews/" page_type: "reviews" language: "en" --- Sirvoy 4.7 (301) [View alternatives](https://www.capterra.com/p/103570/Sirvoy-Booking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Sirvoy Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews KD Kelsey D OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I also loved the extras feature and the ability to make it apply or not to certain accommodation types.“ August 13, 2024 KD Kelsey D OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “It's a little annoying to have to scroll all the way past all of the other accomodations after you intentionally select the one you want from the calendar page.“ August 13, 2024 SC Sarah Helene C BondekoneLeisure, Travel & Tourism, Self-employedUsed the software for: 1-2 years. “It helps me daily when managing bookings and reservations.“ March 19, 2025 NM Nayanne M PousadaManagement Consulting, 11 - 50 employeesUsed the software for: 1-2 years. “I still don't know some things, but that's not Sirvoy's fault. But it's a shame that I can't print a room bill choosing just the accommodation cost or just the consumption cost.“ December 25, 2024 JD JO ANNE D OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “is good, practical and linked to network platforms which is excellent for tracking guest reservations“ December 16, 2024 VR Val R OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “For Rates, I am unable to select certain rooms, like 202, 203 & 207 and change rates at once (I'm forced to select from a list and change all).“ August 1, 2024 VR Val R OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Good booking engine functionality and channel management (notifications detail can improve, like providing room numbers, dates and names)“ August 1, 2024 KD Kelsey D OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The talkative app there however tends to delete our convo if I explore Sirvoy at the same time so that's been a little annoying.“ August 13, 2024 ## Showing most helpful reviews Showing 1-25 of 301 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lisa H. CFO Hospitality Used the software for: Less than 6 months ### "Sirvoy Quality and Usability" August 6, 2025 5.0 This is a great booking system for our small operation in hotel booking management and I highly recommend it. Pros Sirvoy is relatively intuitive and not complicated to get up and running. The online support is fantastic and very quick to respond to questions asked. Cons Nothing - we have not had any issues with this system at the time. Customer support has always been supportive! Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Sirvoy Mews was too much of a system for our operation Review Source Response from Sirvoy September 18, 2025 Hi Lisa, We’re so happy to hear that getting started with Sirvoy was smooth and that our support team has been there when you needed them. It’s great to know the system has been a good fit for your business and your day-to-day booking management. We’d love to hear more about your experience, it could be something we share on our social media or website. Please feel free to reach out if you’d like to get involved. We’re delighted to be part of your journey and wish you continued success with your business! Regards, Jodie The Sirvoy Team ML Michele L. Owner Operator Hospitality Used the software for: 1-2 years ### "The Only Channel Manager That’s Worked for Me! " April 1, 2025 5.0 I’ve tested a few different systems, and Sirvoy feels like it’s built to handle both small and larger operations. I like that I can pick and choose the features that actually suit my needs. Pros I’ve been using Sirvoy for 18 months to manage my cottage bookings, ( 80-100% occupancy ) and I couldn’t be happier. It’s been totally reliable, no double bookings or problems at all. The customer support is amazing, fast & helpful, and it feels like having a personal tech team backing you up. I can highly recommend & welcome anyone to contact me to verify! Cons Setting it up takes a bit more time, but it’s totally worth it. It’s been rock-solid with no issues at all. The team was super friendly and guided me every step of the way, and the online videos made it even easier. Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Both were too simplistic and repeatedly had issues with syncing with multiple platforms Review Source Response from Sirvoy April 4, 2025 Hi Michele, Thank you so much for the amazing review! It’s fantastic to hear that Sirvoy has been such a reliable tool for managing your bookings and that our support team has been able to make your experience even better. We’re so glad it’s been a perfect fit for your business! I’d love to chat more about your success and see if you'd be interested in sharing your story as part of our success story series. If you're up for it, feel free to reach out to me directly at jodie@sirvoy.com. Thanks again for your kind words! Regards, Jodie - The Sirvoy Team dC dennis C. md Hospitality Used the software for: 2+ years ### "They made it worse" October 25, 2023 2.0 Dreadful. We should change, its not easy but we have to now because of the “ security code “ non sense that makes it unusable.They could have avoided the problem by putting a cookie on an approved device but I do t believe they kow anything about IT at all. Pros not much, its adaptable if youare prepared to use clutzy solutions Cons Poor software design and execution. The calendar is a joke. Zero integration with other products. Poor customer support. No understanding of the industry they allegedly serve. They ignore requests and suggestions from customersTheir latest move is to require you to input a security code each time you access their system. This is sent by email. It can take minutes or hours to arrive. So if a potential guest calls, you cannot access the system until the code arrives, and that is always minutes and sometimes never. Any complaint about this is met with their usual couldnt care less attitude , “ it only happens one a month “ . It happens every single time you try to access the system but they take no notice of their customers and clearly dont believe them. I suspect they use IP addresses to establish whether it is a “ new device “ or not, so if you are on a dynamic IP address allocation network of any kind, it will happen every time you try to use it. Alternatives considered [ManyContacts](https://www.capterra.com/p/213502/ManyContacts/) Reason for choosing Sirvoy Unsure, price and claimed capability probably. It was a serious mistake. Review Source Response from Sirvoy November 9, 2023 Hello, Thank you for sharing your feedback. We're genuinely sorry to hear about the difficulties you've encountered, and we'd like to provide some insights into the points you've raised. Security Code: The security code is typically sent instantly. If you've experienced delays, it might be due to email provider or spam filter issues. You can set your device as trusted to avoid repeated code requests. Integrations: We understand that you may not be aware of all the available options, and our support team is ready to guide you through these integrations and assist in choosing the ones that best suit your needs. Customer Support: We aim to provide prompt assistance and believe in being there for our clients. You can reach a support representative in seconds for assistance. While some issues may need more in-depth attention, our team is committed to providing solutions and addressing your queries. Software Design and Execution: We continuously work on improving our software and aim to offer competitive options at our price point. For immediate assistance or further clarification, please reach out to our support team. They are dedicated to addressing your concerns. Thank you for your valuable feedback. We hope to make your Sirvoy experience smoother. Regards, Jodie KD Katia D. founder Hospitality Used the software for: 2+ years ### "Easy & Very Helpful" April 17, 2025 5.0 We are a Coliving space and recommending sirvoy to other colleagues in the industry too, because it has an easy to use and very logical interface and convenient features. Our business is very specific and I was worried that we will not be able to find a system that works, but sirvoy does the job. I can only imagine that it is even more conveniet for the traditional hotel businesses that it was initially built for Pros user friendly interface, easily integratable to websites. Some systems can be very complicated. We don't even use all the features that it has Cons it's very much classic hotel type of of business oriented and doesn't give too much flexibility for other types of accommodations. We are a coliving space for example and there are features we're missing Switched from [elloha](https://www.capterra.com/p/236859/elloha/) because it was a french only platform, no interface in english and very much not user friendly Review Source Response from Sirvoy May 8, 2025 Hi Katia, Thanks so much for the kind words! We're really happy to hear that Sirvoy has been such a great fit for your coliving space. It’s awesome to know it’s making things easier for you, and we truly appreciate you recommending us to others in the industry! We’re always working on making Sirvoy even better for all types of businesses, so your feedback means a lot. Thanks again for choosing us, we’re glad to be part of your journey! Please reply by email if you’d like us to feature your business and review on our social media. Many thanks! Regards, Jodie - The Sirvoy Team NA Noelí A. Manager Hospitality Used the software for: 6-12 months ### "Very complete and user-friendly system" June 22, 2025 5.0 So far is the most complete system I have ever worked with. I the last couple of years is the one that much adapts to the needs of our business Pros Very easy to understand, very friendly user and easy to understand and the support is really helpful Cons you cannot export "Payments" you cannot personalize the accounting report that much you cannot select a different date for payments Switched from [Pxsol](https://www.capterra.com/p/265698/Pxsol/) support was not helpful at all, the product was really expensive Review Source Response from Sirvoy September 18, 2025 Hi Noelí, Thanks so much for your kind words! We’re happy to hear Sirvoy has been a great fit for your business and that our support team has been helpful. You’re right that payments can’t be exported or filtered by date just yet, but we’re already working on it and it will be available soon. Feel free to reach out to our support team if you’d like more details in the meantime, they’ll be happy to help. Regards, Jodie The Sirvoy Team SE Susan E. CEO Hospitality Used the software for: I used a free trial ### "The fastest website builder for lodging. " May 16, 2025 5.0 Sirvoy is the very best company at getting a professional website up in an hour or two. It also has the best customer service! It's as fast as building a website with them. Pros Easy to use. Quickly publish your site. Get back to your business quickly. Have a question? Chat with customer service in less than a minute. Cons telling me I could get a gift card for taking this survey. I need a few more apps or add ons. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing Sirvoy i picked the one that best met my needs. no choice, your the only one this good. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) i picked the one that best met my needs. no choice, your the only one this good. Review Source Response from Sirvoy June 9, 2025 Hi Susan, Thanks so much for the great feedback! We're really happy to hear how quickly you got your site up and running and that our support team was there when you needed them. If you have any questions, don’t hesitate to reach out - we’re always happy to help! Kind regards, Jodie The Sirvoy Team jL jennifer L. CEO and owner Hospitality Used the software for: I used a free trial ### "so far, so good:)" July 8, 2025 5.0 Pros direct chat with help 24-hours plus phonecalls. love the dashboard. the agents are english first language so understand well Cons the booking widget is so plain, and the price changed a few times, everyone told me the price was 20 or 71 for pro , and now im told 89 for pro Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Sirvoy Chat GPT sent me some options and i checked it out Switched from [freetobook](https://www.capterra.com/p/176943/freetobook/) bad customer service, no instantaneous help in chat Review Source Response from Sirvoy September 18, 2025 Hi Jennifer, Thanks for your kind words! We’re so happy to hear you’ve had a great experience with our support team and that you’re enjoying the dashboard. We appreciate your feedback about the booking engine’s design and have shared it with our team. Regarding pricing, it can vary depending on your plan and the number of rooms, and you can always find the current prices here: sirvoy.com/pricing If you have any queries, please don’t hesitate to reach out to our support team, they’ll be happy to help. We’re glad you found us and are happy to have you with Sirvoy! Regards, Jodie The Sirvoy Team JC John C. Owner Hospitality Used the software for: 2+ years ### "Good Support " February 10, 2025 5.0 Having been using Sirvoy for a few years now, I appreciate and value the company. Pros \[sensitive content hidden\] seems to be the tech I communicate with the most and he always takes time to understand my question and solve it my issue. Cons What I least like about Sirvoy is that I (the customer) must always implement any corrective action. Tech support only gives instructions on how to do the task and sometimes it takes an extended period of time to get something accomplished. As a small business owner I am doing everything to keep my business operating and time is highly valuable. Review Source Response from Sirvoy February 11, 2025 Hi John, Thank you for your feedback! Our support team is here to guide you through any issues, providing instructions and troubleshooting to help you implement changes on your own. While we can't directly make the updates for you, we’re always happy to assist with clear, step-by-step guidance to make the process as smooth as possible. We appreciate your understanding and are here whenever you need support! Kind regards, Jodie Tate - The Sirvoy Team DP Denise P. Hotel Manager Hospitality Used the software for: Less than 6 months ### "Sirvoy has given me peace of mind" January 29, 2025 5.0 I was in need of a system for my hotel to centralize my reservations and organize my business. Sirvoy is helping me achieve that goal and although many times I am trying to do something a little complicated or I don't know how to do something on Sirvoy, the Team has been so helpful and patient with me. Pros Their customer service really is five stars. They are knowledgeable, kind and fast. The platform itself offers a lot of helpful options and it is user friendly. Cons A bit more expensive than I expected but worth it. Alternatives considered [Hoteliga](https://www.capterra.com/p/135174/Hoteliga/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Sirvoy Seemed more user friendly and the customer service jumped right into helping and welcoming me. Review Source Response from Sirvoy February 4, 2025 Hi Denise, Thank you for your kind words! We’re so happy Sirvoy gives you peace of mind and that our support team has been helpful every step of the way. It’s great to hear that our platform is making it easier to organise your reservations, we’re always here if you need anything! Welcome to the Sirvoy family! 😊 Kind regards, The Sirvoy Team MH Monika H. VD Hospitality Used the software for: Less than 6 months ### "Simplicity & Easy to Use " November 19, 2024 4.0 Great interactions with the service teams Love that you have customer service on the weekends and evening This is the reason I have not changed from Sirvoy to a more advanced PMS. Pros Simplicity and Awesome Customer Service It is so easy to use your system and it is very intuitive For people outside of the industry this is a great learning first step into hospitality PMS. Cons Limitations in reports and no excel download function Statistics are inc VAT I cant see history on a specific guest who has stayed in the past, I cant track company performance - instead I need to count past stays Miss past & future revenue reports day by day summariesed (not guest by guest) Alternatives considered [Opera](https://www.capterra.com/p/229024/Opera/)[ClockIt](https://www.capterra.com/p/151635/ClockIt/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Sirvoy I received Sirvoy when I bought the hotel. However I hope not to have to change but I do need reporting to improve and excel to be implemented in order to not switch next year Review Source Response from Sirvoy November 26, 2024 Hi Monika, Thank you so much for your fantastic feedback! We're thrilled to hear that you find Sirvoy easy to use and intuitive. It's great to know our customer support has made a positive impact, and we’re always here for you, 24/7, whenever you need assistance. We truly appreciate your trust in Sirvoy and look forward to continuing to support your success! Kind regards, Jodie The Sirvoy Team PS Peter S. Owner Hospitality Used the software for: 2+ years ### "Sirvoy is the perfect choice for a small hotel" July 19, 2024 5.0 Very satisfied with the product. In particular, with the prompt response to support questions. Pros Channel management is vital to prevent overbookings. Sirvoy handles it well at a reasonable price. Cons Quite happy with everything. It would be handy to add multiple room types to a range of dates for restrictions. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) After a few overbookings, I searched around and found Sirvoy to be a less expensive choice. Review Source Response from Sirvoy July 25, 2024 Hi Peter, Thank you for your fantastic review! We're thrilled that Sirvoy is the perfect choice for your hotel and that you're happy with our support team's quick responses. We're here to keep making things better for you! Best regards, The Sirvoy Team NM Nayanne M. Pousada Management Consulting Used the software for: 1-2 years ### "Gratitude and Calm" December 25, 2024 5.0 Very good, that's the truth, when I had any problem they immediately helped me and responded in my native language. Pros What I liked most about the Sirvoy system is the way it is presented. Everything is very intuitive. There are things that I have only seen in this system, such as being able to merge or separate reservations. Even though they are different days and room categories, I can merge or separate them. Very good! Cons I still don't know some things, but that's not Sirvoy's fault. But it's a shame that I can't print a room bill choosing just the accommodation cost or just the consumption cost. Review Source Response from Sirvoy December 31, 2024 Hi Nayanne, Thank you for your thoughtful review and kind words about Sirvoy! We’re so pleased to hear that you find the system intuitive and helpful. Regarding your comment about printing a room bill with just the accommodation cost or consumption cost: While the Print button doesn’t separate these elements, you can create a cash receipt for either the accommodation or the extras separately, which might meet your needs. If you’d like assistance with this, we’d recommend reaching out to our support team. They can guide you through the process or even arrange a video call to explain it further. Thank you again for sharing your feedback and for choosing Sirvoy! Regards, Jodie The Sirvoy Team KH Karin H. Hotel Hostel manager Human Resources Used the software for: 2+ years ### "Siryvoy is very helpful" December 5, 2024 5.0 They are very helpful positive and quick anwer and get back to you soon. Pros They are very helpful positive and quick answer and get back to you soon. Cons That they dont help us with a wish we have asked for in about 15 years and that is to separate hostel and hotel in statistic. we have a lot of work with that who takes a lot of time. Exept that they are very great! Review Source Response from Sirvoy December 10, 2024 Hi Karin, Thank you for your feedback! We're glad to hear that you find our support team helpful and responsive. Regarding your request to separate hostel and hotel stats, this might be possible with the right setup. To ensure we provide you with the most accurate information and a solution tailored to your needs, please reach out to our support team. We're here to help and look forward to assisting you further! Kind regards, Jodie The Sirvoy Team HM Henrik M. CEO and owner Facilities Services Used the software for: 2+ years ### "Good partner" December 25, 2024 5.0 Pros Easy to work with and good and fast support. Cons I have nothing negative to report about Sirvoy Review Source Response from Sirvoy December 26, 2024 Hi Henrik, Thanks for leaving your kind review. We're so glad to hear that you're happy with Sirvoy. We're always here when you need us. Kind regards, Jodie The Sirvoy Team AW Andrew W. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "The best reservation software out there. " November 14, 2024 5.0 Intuitive design, constantly updated to improve features year on year and above all, exceptional customer service. Pros Of all the management systems we explored, Sirvoy team always responded super fast and personally to all our set up questions. And have done so consistently over the last 6 years since we migrated to them. Cons There is simply nothing found we haven't liked yet! Alternatives considered [Retreat Booking Guru](https://www.capterra.com/p/149144/Retreat-Booking-Guru/) Reason for choosing Sirvoy Integration with Squarespace and Stripe. Review Source Response from Sirvoy November 21, 2024 Hi Andrew, Thank you so much for your wonderful review! We’re thrilled to hear that Sirvoy has been a great fit for you these past 6 years. Your kind words about our customer service mean a lot to us. If you ever need anything, don’t hesitate to reach out! Kind regards, Jodie The Sirvoy Team MM Mpho M. Revenue Manager Hospitality Used the software for: 2+ years ### "Mantis Review" October 29, 2024 5.0 it's been an incredible time with them so far. we will definitely do that as soon as we can Pros The system has a lot to offer. especially with the current OTA's that we are currently using. Cons there aren't many OTA's that we can link to the system. eg ( trip advisor ) Review Source Response from Sirvoy November 21, 2024 Hi Mpho, Thank you for your review! We’re glad to hear that you’ve had a great experience with Sirvoy so far. In addition to direct connections with OTAs like Booking.com, Airbnb, and Expedia, we also offer iCal connections for easy synchronization. Plus, many more options are available through SiteMinder Exchange. Our support team is always available to assist if you’re looking for additional OTAs or have any questions. Feel free to reach out anytime! Regards, Jodie The Sirvoy Team AB Andrew B. Owner Computer Software Used the software for: 2+ years ### "Prince d'Orange B&B with Sirvoy" July 13, 2024 5.0 Very positive. For a modest amount, I now have my own website with on-line reservation and the ability to accept card payments Whenever I have any problem (which is infrequent), the on-line help service is terrific. I rate this as the best on-line help I ever experienced! Rapid, accurate, solves all problems to date! Pros Easy to integrate with my bespoke website, giving me an easy on-line reservation system very cheaply, and allowed me to integrate the ability to accept credit card payments Cons Generally, it is easy to use, and quite logical. There are some functions I use very infrequently, and then I find it takes me some time to remember how to do it! Review Source Response from Sirvoy September 24, 2024 Hi Andrew, We're glad to hear that Sirvoy has helped simplify the running of your business and our support team has been helpful when needed, that’s exactly what we aim for! If you ever need assistance, we’re here to help. Regards, The Sirvoy Team VR Val R. Owner Hospitality Used the software for: 1-2 years ### "Sirvoy is great; more quick tweaking will make it outstanding" August 1, 2024 4.0 24/7 Tech support is the best! Improvements are rather slow. Pros Affordable and it looks nice. SMS function is great; it can improve by allowing templates to send at different times, not a single time (like 10 am for SMS departure template; 1 pm for SMS check-in template). SMS fees should be included. Good booking engine functionality and channel management (notifications detail can improve, like providing room numbers, dates and names) Cons I do not like that Average Daily Rate is used in computing a bill, so if the rates were 349, 329 & 309 (=$329 ADR) and guest wants to cxl 3rd night, it will be erroneous to refund $329. This is complicated when several adjustments have been made to Rates. The lack of multi-select on dropdown windows is Sirvoy's biggest defect, including the calendar. For Rates, I am unable to select certain rooms, like 202, 203 & 207 and change rates at once (I'm forced to select from a list and change all). I cannot block multiple rooms at the same time; I need to do it one-by-one. Dashboard search is great, but the totals are by page and not for the total searched category. Review Source Response from Sirvoy August 22, 2024 Hi Val, Thank you for taking the time to leave your feedback. It’s great to hear that Sirvoy’s features, particularly the SMS function and our 24/7 tech support, have been valuable to you. We appreciate your suggestions, and we want to let you know that our team is working on an update that will allow you to see the price for each night individually on invoices. We're continually considering improvements to enhance your experience, so keep an eye out for future updates. Our support team is always here if you need anything. Thank you for your continued trust in Sirvoy, we’re grateful to have you with us. Regards, The Sirvoy Team MS Mansfield S. Treasurer Leisure, Travel & Tourism Used the software for: 2+ years ### "Excellent product. Quick setup. Outstanding customer service " October 3, 2022 5.0 Pros Service is always available when I need it. It’s fast and they usually answer my query first time. Setup is simple and intuitive and has all the features I need. Guests find item easy and there are no major issues to report. Cons It would be nice to have some basic things included in the basic plan (such as more than 1 user account). But most of what you need is included. It’s really a very good product overall. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Sirvoy Price, features, service Review Source Response from Sirvoy November 14, 2022 Hi Mansfield. Thanks for this lovely review and I also appreciate your feedback on the basic plan; we always make sure requests like these are noted and act on them whenever we can. Great too, that you are finding support helpful and you have the features you need to help your business succeed. With thanks, Adele CR Cherie R. Owner Manager Hospitality Used the software for: 2+ years ### "Outstanding Hotel Booking System" April 17, 2024 5.0 What I find especially remarkable with Sirvoy is the live chat feature, available day or night. If I have a particular question and need support, a team member responds immediately and will often follow up with additional related information. Sirvoy's support team feels like family - patient, respectful, friendly, communicative and knowledgeable. They genuinely care. Before going ahead with Sirvoy, I shopped to compare other companies. Overall I was stunned at the competition's lack of organization, follow through or ability to keep up with demand. Sirvoy has provided me with essential business tools, consistent customer service and more importantly, measurable results. I continue to be very pleased with Sirvoy's quality support and customized professional service. 5 Stars! Pros Easy to use software and personalized service. Cons Perhaps I've simply adapted to their format and upgrades. I have no issues with Sirvoy. When and if I need clarification, it's provided. Reason for choosing Sirvoy Sirvoy is the only product I found that is appropriately designed to support a business of our size. Review Source Response from Sirvoy May 7, 2024 Thank you so much for your fantastic review, Cherie! We're thrilled to hear that Sirvoy has been instrumental in supporting your business. Your kind words about our personalized service and live chat feature mean the world to us. We're dedicated to giving you the service you deserve. We're here for you whenever you need us. Thanks for your loyalty to Sirvoy! - Jodie SL Samuel L. Manager Hospitality Used the software for: 6-12 months ### "Almost Perfect, But Not Quite" April 24, 2017 4.0 All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.) Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to. There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to Sirvoy, as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.) If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could! Thanks for everything! Review Source Response from Sirvoy April 29, 2017 Hi Samuel, thanks for your review and also thanks for taking the time to write your suggestions and comments. I have noted the problem you are having regarding the price averaging and switching out the bookings. This is something that has come up before with other hotels. They have overcome this issue by creating a dummy room to swap bookings. The only potential issue here is that it will affect the stats. I have requested the developers look at this issue again, and I have also highlighted the price averaging with them. If you would like to discuss this further then please feel free to contact support@sirvoy.com and you can explain this to our customer support in further detail. We really do value your feedback and we are constantly making updates and adding/changing features so please do continue to let us know when you would like something adjusted; it helps us to tailor upgrades to meet the requirements of our clients which is our ultimate goal! Thanks again, Adele IS Istvan S. owner Hospitality Used the software for: 2+ years ### "very pleased" June 29, 2023 5.0 Easy to use, can get started in a few minutes, very good support, for questions the answer and solution comes immediately Pros I have been using Sirvoy for 12 years, therefore I see how well it has developed. The team is constantly refining and adding very useful features. Others don't, they create a product and roll it until it becomes obsolete Cons nothing to complain about, software always works very well Reason for choosing Sirvoy I was lucky to find Sirvoy immediately, then compared with other systems they were more expensive and complicated Review Source Response from Sirvoy August 22, 2023 Hi Istvan, thank you for taking the time to share your review. We're truly appreciative of your 12-year journey with us and your recognition of the continuous improvements we've made to Sirvoy. It's rewarding to hear that our software's performance has consistently met your needs. We understand the importance of reliability in your operations and are committed to maintaining that standard. We're pleased that our support and user-friendly design have contributed positively to your experience. Your feedback fuels our dedication to providing a seamless experience for all users. Thank you for choosing Sirvoy for sharing your insights. If you ever have any further feedback or questions, please don't hesitate to reach out. BF Bryan F. owner Hospitality Used the software for: 2+ years ### "Great Company " October 2, 2023 5.0 excellent Pros Weve been using Sirvoy for over 10 years, somebody here had the bright idea to change to sitemeinder but after 2 weeks of terrible service and false capabilities and I insisted we go back to Sirvoy, we are a hostless lodge and people check in with an ipad at the front desk, sirvoy has an amazing customer service, they are always on hand to help. Cons I cant think of anything, they are really good Reason for choosing Sirvoy Customer service, ease of use Review Source Response from Sirvoy November 9, 2023 Welcome back! We're delighted that our exceptional customer service played a key role in your decision to return after over 10 years of being a part of the Sirvoy family. Your satisfaction is our top priority, and we're always here to provide you with the best customer service possible. If you ever need assistance or have questions, don't hesitate to reach out. Thank you for choosing Sirvoy to help run your hostless lodge efficiently. Your feedback is greatly appreciated! Jodie GKC Gede Krishna C. Director Hospitality Used the software for: 2+ years ### "Reliable for a channel manager" July 21, 2024 5.0 very good, just lacks the ability to accept payments on our behalf for Indonesia Pros ease of use, fast customer service support Cons no payment option available for indonesia to have guests pay directly after booking Review Source Response from Sirvoy July 29, 2024 Hi Gede, Thank you for your kind review, we're so glad that you're happy with Sirvoy and our support team. There are indeed two payment options available for Indonesia, Stripe & Paypal. Please reach out to one of our support team who will be more than happy to guide you through these options. Kind regards, The Sirvoy Team BL Bjørn L. owner Hospitality Used the software for: 1-2 years ### "Good but with a hatch " October 14, 2021 4.0 I'm happy with the software and support but be aware that they can change the pricing and change the pricing model /setup after you sign up. I'm running cabin rental and a camp site. Prices is based on how many rental units you have and one of the selling points before signup was that 4 motorhome/caravan/tent pitches was equal to one room. This pricing model was good for me and put some of my camping pitches in to the system and planed to to use the system for the whole camping part of my business, Overnight the changed this model and everything is one-one. It resulted of a big price increase for me (they called it minor increase) I had to change my plan to use system for for booking camping pitches and only use it for room and cabin rental. I dont like changes like that after signup and are looking for an alternative system that will cover the needs for my whole business. Pros Ease of use and have almost al the functionality i need Good support. Good integrations. (eg to most channel partners) Cons May have not found it but seems to lack possibility to set some restrictions. e.g specific and generic cancelation policies Reason for choosing Sirvoy Price/ performance Review Source Response from Sirvoy January 10, 2022 Hi Bjørn, thanks for your lovely, honest review. Unfortunately, due to updates that we made to improve our service, we were unable to continue with the same pricing model. However, we hope that our commitment to providing great value means that you will remain with us, as we greatly appreciate your business. WIth thanks, Adele Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.