--- title: "Sirvoy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Sirvoy the right Hospitality Property Management solution for you? Explore 301 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/103570/Sirvoy-Booking-System/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Sirvoy 4.7 (301) [View alternatives](https://www.capterra.com/p/103570/Sirvoy-Booking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Sirvoy Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews SC Sarah Helene C BondekoneLeisure, Travel & Tourism, Self-employedUsed the software for: 1-2 years. “It helps me daily when managing bookings and reservations.“ March 19, 2025 NM Nayanne M PousadaManagement Consulting, 11 - 50 employeesUsed the software for: 1-2 years. “I still don't know some things, but that's not Sirvoy's fault. But it's a shame that I can't print a room bill choosing just the accommodation cost or just the consumption cost.“ December 25, 2024 JD JO ANNE D OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “is good, practical and linked to network platforms which is excellent for tracking guest reservations“ December 16, 2024 VR Val R OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “For Rates, I am unable to select certain rooms, like 202, 203 & 207 and change rates at once (I'm forced to select from a list and change all).“ August 1, 2024 VR Val R OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Good booking engine functionality and channel management (notifications detail can improve, like providing room numbers, dates and names)“ August 1, 2024 TS Tore S ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “A bit awkward that I have to put in description in all languages when editing a room.“ July 2, 2025 AW Andrew W OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Intuitive design, constantly updated to improve features year on year and above all, exceptional customer service.“ November 14, 2024 SE Sara E OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Can’t do onsite guest invoicing through the software“ March 4, 2025 ## Showing most helpful reviews Showing 1-25 of 301 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer MD Used the software for: Less than 1 year ### "Nice team, great product with all the features we need" December 3, 2025 5.0 We chose to work with Sirvoy because it was a very practical solution for our requirements and it offers great value for the money compared to other platforms. The team is really nice, always available and very solution oriented. They do not harass or pressure you to sign an annual contract. Pros Very helpful customer service, always available within seconds! It has all the features I need to sell my rooms online and connect my OTAs. Cons Haven't found anything so far. It would be great to have an app for the phone to use their services maybe. Review Source R Reviewer CFO Used the software for: Less than 1 year ### "Sirvoy Quality and Usability" August 7, 2025 5.0 This is a great booking system for our small operation in hotel booking management and I highly recommend it. Pros Sirvoy is relatively intuitive and not complicated to get up and running. The online support is fantastic and very quick to respond to questions asked. Cons Nothing - we have not had any issues with this system at the time. Customer support has always been supportive! Review Source R Reviewer founder Used the software for: 3-5 years ### "Easy & Very Helpful" April 21, 2025 5.0 We are a Coliving space and recommending sirvoy to other colleagues in the industry too, because it has an easy to use and very logical interface and convenient features. Our business is very specific and I was worried that we will not be able to find a system that works, but sirvoy does the job. I can only imagine that it is even more conveniet for the traditional hotel businesses that it was initially built for Pros user friendly interface, easily integratable to websites. Some systems can be very complicated. We don't even use all the features that it has Cons it's very much classic hotel type of of business oriented and doesn't give too much flexibility for other types of accommodations. We are a coliving space for example and there are features we're missing Review Source R Reviewer md Used the software for: 3-5 years ### "They made it worse" October 31, 2023 2.0 Dreadful. We should change, its not easy but we have to now because of the “ security code “ non sense that makes it unusable.They could have avoided the problem by putting a cookie on an approved device but I do t believe they kow anything about IT at all. Pros not much, its adaptable if youare prepared to use clutzy solutions Cons Poor software design and execution. The calendar is a joke. Zero integration with other products. Poor customer support. No understanding of the industry they allegedly serve. They ignore requests and suggestions from customersTheir latest move is to require you to input a security code each time you access their system. This is sent by email. It can take minutes or hours to arrive. So if a potential guest calls, you cannot access the system until the code arrives, and that is always minutes and sometimes never. Any complaint about this is met with their usual couldnt care less attitude , “ it only happens one a month “ . It happens every single time you try to access the system but they take no notice of their customers and clearly dont believe them. I suspect they use IP addresses to establish whether it is a “ new device “ or not, so if you are on a dynamic IP address allocation network of any kind, it will happen every time you try to use it. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Very complete and user-friendly system" June 23, 2025 5.0 So far is the most complete system I have ever worked with. I the last couple of years is the one that much adapts to the needs of our business Pros Very easy to understand, very friendly user and easy to understand and the support is really helpful Cons you cannot export "Payments" you cannot personalize the accounting report that much you cannot select a different date for payments Review Source R Reviewer Owner Operator Used the software for: 1-3 years ### "The Only Channel Manager That’s Worked for Me! " April 2, 2025 5.0 I’ve tested a few different systems, and Sirvoy feels like it’s built to handle both small and larger operations. I like that I can pick and choose the features that actually suit my needs. Pros I’ve been using Sirvoy for 18 months to manage my cottage bookings, ( 80-100% occupancy ) and I couldn’t be happier. It’s been totally reliable, no double bookings or problems at all. The customer support is amazing, fast & helpful, and it feels like having a personal tech team backing you up. I can highly recommend & welcome anyone to contact me to verify! Cons Setting it up takes a bit more time, but it’s totally worth it. It’s been rock-solid with no issues at all. The team was super friendly and guided me every step of the way, and the online videos made it even easier. Review Source R Reviewer CEO Used the software for: I used a free trial ### "The fastest website builder for lodging. " May 16, 2025 5.0 Sirvoy is the very best company at getting a professional website up in an hour or two. It also has the best customer service! It's as fast as building a website with them. Pros Easy to use. Quickly publish your site. Get back to your business quickly. Have a question? Chat with customer service in less than a minute. Cons telling me I could get a gift card for taking this survey. I need a few more apps or add ons. Review Source R Reviewer CEO and owner Used the software for: I used a free trial ### "so far, so good:)" July 9, 2025 5.0 Pros direct chat with help 24-hours plus phonecalls. love the dashboard. the agents are english first language so understand well Cons the booking widget is so plain, and the price changed a few times, everyone told me the price was 20 or 71 for pro , and now im told 89 for pro Review Source R Reviewer Owner Used the software for: 3-5 years ### "Good Support " February 11, 2025 5.0 Having been using Sirvoy for a few years now, I appreciate and value the company. Pros \[sensitive content hidden\] seems to be the tech I communicate with the most and he always takes time to understand my question and solve it my issue. Cons What I least like about Sirvoy is that I (the customer) must always implement any corrective action. Tech support only gives instructions on how to do the task and sometimes it takes an extended period of time to get something accomplished. As a small business owner I am doing everything to keep my business operating and time is highly valuable. Review Source R Reviewer Ceo Used the software for: 3-5 years ### "Top platform, easy to handle and efficient ……." July 21, 2025 5.0 Absolutely fantastic customer support, easy to work with , always accurate , very friendly layouts,, Pros Fast , efficient , extreme helpful , everything is easy to operate and visible ………………………."…………………….. Cons No points all is good like it is ….. only more payment options should be offered ( PayPal ) etc………. Review Source Chad S. Director of Operations Used the software for: 3-5 years ### "Director of Operations" June 27, 2025 5.0 Everything has been running well. The price seems a bit high, but we are happy. It would be nice to have an App. Pros Easy of use, and simplicity. Also the tracking of who is doing what is invaluable when you are trying to troubleshoot issues. Cons The connection between channel managers and booking engines is a bit flawed. It would be nice if the engines and sirvoy communicated a bit more smoothly. Review Source R Reviewer Front Desk Manager Used the software for: 3-5 years ### "Perfect allround booking system" March 26, 2024 4.0 Pros Sirvoy is an incredibly user-friendly booking system that is very easy to learn. Extra plus because it is easy to use on mobile phones/tablets and the support is always there for you. Cons That the system is quite basic, not that complex and it takes a while for new features to arrive. Review Source R Reviewer Owner Used the software for: 1-3 years ### "After trying and test a variety of booking software's this one takes an easy lead." February 23, 2025 5.0 Very positive. Easy to use, intuitive, extensive only help database and immediate support. Pros This is a great product that is quite easy to use. Also 9/10 times I can have immediate support in the live chat. Cons Some lack of ability to configure some things in channels. Review Source R Reviewer Business Owner Used the software for: 3-5 years ### "Always helpful and available " January 15, 2025 5.0 Pros Chats are always available with very little wait times. They are patient and the make the effort to help me make any adjustments needed. Cons None, they have been a great resource for my business Review Source AM Anthony M. Website Developer Used the software for: Less than 1 year ### "Great Tool for bringing renting into one place" February 3, 2025 4.0 Experience was well guided from an account perspective, but some more technical/setting specific guidance could have been great. Pros Reachable account reps. Breadth of settings and options. Cons Large learning curve especially for out of the ordinary or very specific setups. Review Source R Reviewer Proprietor Used the software for: 1-3 years ### "very happy" December 26, 2024 5.0 excellent, always very good and knowledgeable staff Pros Always helpful and easy to use. Support is quick and efficient Cons nothing. I have found nothing to dislike Review Source R Reviewer Innkeeper Used the software for: 3-5 years ### "Sirvoy keeps me sane" November 12, 2024 5.0 We've been using them for years and they help us keep track of our guest bookings and provides easy communications and customizable templates. Pros Ease of use, customized options, great value and speedy support. Cons I have to redo my 2FA authentication too often. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Sirvoy is great; more quick tweaking will make it outstanding" August 7, 2024 4.0 24/7 Tech support is the best! Improvements are rather slow. Pros Affordable and it looks nice. SMS function is great; it can improve by allowing templates to send at different times, not a single time (like 10 am for SMS departure template; 1 pm for SMS check-in template). SMS fees should be included. Good booking engine functionality and channel management (notifications detail can improve, like providing room numbers, dates and names) Cons I do not like that Average Daily Rate is used in computing a bill, so if the rates were 349, 329 & 309 (=$329 ADR) and guest wants to cxl 3rd night, it will be erroneous to refund $329. This is complicated when several adjustments have been made to Rates. The lack of multi-select on dropdown windows is Sirvoy's biggest defect, including the calendar. For Rates, I am unable to select certain rooms, like 202, 203 & 207 and change rates at once (I'm forced to select from a list and change all). I cannot block multiple rooms at the same time; I need to do it one-by-one. Dashboard search is great, but the totals are by page and not for the total searched category. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Simply outstanding" December 29, 2020 5.0 The hotel is open all year but we are seasonal which means that I sometimes have young and not too experienced staff during the summers. However, the software is so user-friendly, that they quickly learn how to use Sirvoy. And if the staff make an error, it is an easy fix for me to adjust or for the staff to click on the support-chat button and ask. The Statistics page is a life saver. When Corona hit us and some of the possible reliefs we could get, were based on proof of how much our hotel was at loss exactly during March and April comparing to the year before, it took me 2 seconds to get the info. And the support makes me feel safe as it's a big responsibility that everything works. Pros I am an owner of a hotel that I suddenly inherited a few years ago. I took over when the booking system was very dated and I needed the best, the simplest and the most user-friendly booking system on the market with the absolute best and quickest support. I spent several hours in meetings on the computer with the salesmen of different booking systems as they went over their software through screen sharing. What I found was that Sirvoy was the simplest way to get the best overview about what is going on at the hotel. It also has the best option with the mobile view and it´s user-friendly. It became a total relief for our bookkeeper as everything you want goes through Sirvoy, even renting out staff for weddings or renting out our gift shop itself. The customer support is totally outstanding and I can say that with confidence, needing a lot of help with a lot of things in the beginning. Nothing is too big or too small and they always see it to the end with a smile and lightning fast. Sirvoy support listens to us customers when we come with ideas of "how to make the software even better". Everything comes with an easy and competitive price model. Cons I only have detailed things on my wish list for the software. For example, the system doesn’t support one reservation if a company wants to book a couple of nights, several weeks in a row. Instead, they need to make each stay an individual reservation. In my case, the travel agent got 10 different emails and booking numbers for the same person. However, I can create an invoice with all reservations on the same page, it just can’t be done when making a reservation, just yet. Also, I understand the complexity about channeling different OTA’s such as Booking.com. And if one OTA decides to update/make a change, we sometimes get caught in between (as happened to me), but Sirvoy is right there on the phone, on chat or email to help figure everything out. Oh. And I love how easy it is to close the hotel for weddings etc and how the guests with a code make their own reservations. However, I’d really prefer if the code was above the date-calendar and not below as some guests get stuck with not being able to retrieve the dates…because the code comes after… And. I’d love it if I could just use the “add-ons” without having to make a hotel reservation. Sometimes the guests want to invite friends to join them at breakfast. It would be great to have the system being able to create a receipt for “just breakfast” without looking like they stayed in a room. But these are all just minor details. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Good Product " November 21, 2022 5.0 Good enough software, great customer service Pros The ease of set up and learning curve. Easy to put the widget in my website and start taking bookings. Cons lack of some features, or training how to use them i just now really learned about the website builder and crm feature, maybe they are newer feature since I bought. Review Source R Reviewer Owner Manager Used the software for: 3-5 years ### "Outstanding Hotel Booking System" May 3, 2024 5.0 What I find especially remarkable with Sirvoy is the live chat feature, available day or night. If I have a particular question and need support, a team member responds immediately and will often follow up with additional related information. Sirvoy's support team feels like family - patient, respectful, friendly, communicative and knowledgeable. They genuinely care. Before going ahead with Sirvoy, I shopped to compare other companies. Overall I was stunned at the competition's lack of organization, follow through or ability to keep up with demand. Sirvoy has provided me with essential business tools, consistent customer service and more importantly, measurable results. I continue to be very pleased with Sirvoy's quality support and customized professional service. 5 Stars! Pros Easy to use software and personalized service. Cons Perhaps I've simply adapted to their format and upgrades. I have no issues with Sirvoy. When and if I need clarification, it's provided. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Almost Perfect, But Not Quite" May 17, 2017 4.0 All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.) Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to. There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to Sirvoy, as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.) If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could! Thanks for everything! Review Source R Reviewer Front Desk Oversight Used the software for: 3-5 years ### "Simple, yet powerful in its effect on our business" October 6, 2020 5.0 We have been using Sirvoy for over 2 years now. Initially to get off using paper to track bookings, since it is more efficient. But we kept finding ways on making it work even better for us. At first I thought it was a bit expensive, but I do not think so anymore. In fact, one member of staff left us to go overseas, and we have still not found the need to replace her. Pros I am a mid-level computer user, and in due time I think I have managed to get the most (at least for now) out of it. At first we only used it to track our bookings. That was really all we needed. But then we found a way to add our Agoda Channel onto it, and after that AirBnB (which still requires a bit more oversight, where as Agoda is just automatic). Then we found the SMS functionality. Then we built our own online booking system, and linked it to our website (I thought I was pretty smart by then)!... I do not know what I will find out next but we are a small business, but Sirvoy makes us seem like we have our own IT department. Cons At one point, the booking system was not working on mobile phones (that was fixed). AirBnB bookings have to be manually added and deleted (that might be fixed by now but we have not used that in a while, because of the covid-19 pandemic). Review Source R Reviewer Management Used the software for: 3-5 years ### "Clear structure, easy to handle" July 24, 2024 4.0 Good overview. Offers most of the functions a small hotel will need. Pros From the calendar I can get to most services I need on a daily basis. Invoices can be issued within seconds. Cons Quite a few times my settings have not been transfered to Booking.com which ist critical as this is where most bookings come from and if I do not notice, it might translate into losses. I would very much like to have an AI based rates manangement (like "Smartpricing"). I think Sirvoy will have to offer this in the long run to stay competitive. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Great for a guesthouse, easy to use. But no payment option for Indonesia" March 13, 2020 4.0 Save time Pros Easy to use Automated messages Editable reservation forms Links to OTA's Cons No payment options for Indonesia. They do provide paypal as a payment option, but i would need to change my currency to USD. This doesn't make sense as we are an Indonesian company. How is it that Sirvoy doesn't have a payment option for one of the most populated countries in the world?! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.