# Page 10 | Sirvoy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Sirvoy the right Hospitality Property Management solution for you? Explore 301 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/103570/Sirvoy-Booking-System/reviews --- Sirvoy 4.7 (301) [View alternatives](https://www.capterra.com/p/103570/Sirvoy-Booking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Sirvoy ## Showing most helpful reviews Showing 226-250 of 301 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NF Nick F. MD Used the software for: ### "New Features" April 20, 2017 4.0 Hi, One of the major feedback points we can make is regarding occupancy and current room pricing reports. With multiple accounts, we have to go into each one and input the rooms sold from the graph each day (statistics function) into a separate excel tracker alongside the price point/dates which is very time consuming. You have to hoover over each date on the graph and then input manually so we can yield our rooms more effectively. It would be unbelievable if you could match similar systems like siteminder and My allocator and have this as an easy export function to review the data. Customer service is outstanding and has become extremely quick over the years! Loyal customer. Nick. Pros Cost effective, good use of channels Cons Report functions for rooms sold and rates updates needs a grid like siteminder for each of use. Review Source Response from Sirvoy April 21, 2017 Hi Nick Many thanks for taking the time to submit your feedback. Regarding revenue management we hope that our Booking Suite which is currently under development will help to alleviate some of the issues you mention in your review. Rest assured we are working on it and will update the Booking Blog when it is released. Thanks for your patience and your continued loyalty over the years! Sincerely Adele Worden Communications Manager YÅ Yolanda Å. Overall Manager Hospitality Used the software for: Less than 6 months ### "The software is very good!" April 28, 2017 4.0 Pros I get the functionality of a bookingsoftware that is need such as bookingoverview, invoicing, statistic ect. Cons Being a non technical person some of the most important such connecting it to my guests providers, instruction is still difficult to follow and I wish the technical will help more not just giving you a link that most if the time is difficult to follow as a non technical person. Review Source Response from Sirvoy April 29, 2017 Hi Yolanda, thanks for your review. We are sorry to hear that you are finding some of the more technical elements of the system difficult to understand. We do have a youtube account where you can view tutorial videos that give you a visual demonstration to help with basic set up; you can view it here: https://www.youtube.com/watch?v=C4HKkLXJksc&t=2s I hope this helps but if not you are welcome to contact me directly on adele@sirvoy.com and I would be happy to go through things with you in more detail if required. Sincerely, Adele Worden, Communication Manager PT Pam T. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "A big thumbs up for Sirvoy" October 15, 2021 5.0 Pros its easy to get around. Chat was a bonus. Cons There was nothing to dislike about it, it was easy Review Source Response from Sirvoy January 10, 2022 Hi Pam, thanks for your great review, great you found the chat function so helpful! Regards, Adele AL Anna L. revenuemanager, owner Used the software for: ### "Great value for money" April 26, 2017 4.0 Its easy, and so quick to get started. I would love to have some more functions but when I look at other systems the conclusion is always the same, this is great value for money. Pros Simplicity. Easy to learn and easy to get started. Cons I work with different rates on different days and periods and this could really be improved. It takes me so much time. An easy thing to do is to make it possible to copy a period with rates to new dates. It would also be great to be able to lower the rates for all rooms with for example same amount or percent via just one click. Review Source Response from Sirvoy April 28, 2017 Hi Anna, we appreciate you taking the time to write us your review. Glad to see that you find us head and shoulders above the competition in terms of value for money and that you are finding the system easy to use. Regarding your point about the rates, I have made a note of this for our development teams consideration. They are continuously working on Sirvoy's features and functionality and updates are released all the time so please bear with us in the meantime! Your feedback is really important to us in this regard so always feel free to send in any suggestions to support@sirvoy.com. Sincerely, Adele Worden, Communications Manager PS Pernille S. B&B owner Hospitality Used the software for: Less than 6 months ### "Easy setup, cool design and very helpfull support" October 17, 2019 5.0 Pros Pleasing for the eye, easy to get around and easy to understand Cons maybe all the options, but I will find out eventually Switched from [Futurestay](https://www.capterra.com/p/164110/Futurestay-Rental-Dashboard/) FutureStay was very limited, nice design but not enough. Sirvoy was recommended and it's far better. Review Source Response from Sirvoy November 15, 2019 Hi Pernille, this is such a glowing review and we were delighted to receive it! We hope that you've managed to fully find your way around the system now but should you ever run into any problems our Support team is only a live chat away. Thanks again, Adele MS Markus S. Entrepreneur Food & Beverages Used the software for: 1-2 years ### "Need an app" April 20, 2017 5.0 Its a good system easy enough and reliable. The one thing that would really help is an app due to me and many others i assume, manage our hotels by mobile phones on site. Pros Reliable Cons No app Review Source Response from Sirvoy April 21, 2017 Hi Markus Thanks for reviewing our system. We have made a note of your comments and they will be forwarded to our development team for further consideration. Sincerely Adele Worden Communications Manager TM Tom M. Owner Hospitality Used the software for: Less than 6 months ### "Makes life easier" April 8, 2019 5.0 Life is easier now. Everybody finds in a intuitief manner his or hers way through the software, witout damaging aneything. Pros The smooth start and easy handling and the great helpdesk. Cons Nothing till now, honestly! Maybe by startup the calender could start today instead off last used date, but that is individual. Review Source Response from Sirvoy April 9, 2019 Hi Tom, what a super review! We appreciate you taking the time to leave us this great feedback and we're delighted that you're having such an awesome experience so far. Our Support Team are always there 24/7 for any help and questions you may have as you grow more and more familiar with the system. If you do ever notice anything you think could be improved don't hesitate to drop us a line at support@sirvoy.com. Thanks again, Adele CB Cathie B. Owner Real Estate Used the software for: ### "Getting our money's worth" April 24, 2017 4.0 Unfortunately given me physical location of where their corporate offices are located it is difficult to communicate. We do get our money's worth, as we know other are much more expensive. However, having this communicate with others such as Airbnb, booking.com, Expedia, etcetera does not work. They do not link calendars from one to another and that is a concern. It may work great for hotels that have ubiquitous properties, but for a property manager where every property is unique, it does not work for us as well. You have to manually enter reservations into multiple systems. Review Source Response from Sirvoy April 29, 2017 Hi Cathie I think what you are having problems with, is the fact that you have multiple Booking.com accounts; one for each corresponding property. You have to connect each Booking.com account to a separate Sirvoy account. You can solve this by consolidating all your Booking.com accounts into one to feed into your single Sirvoy account or alternatively create multiple Sirvoy accounts for each Booking.com account. We would be very happy to offer you a significant discount on any additional Sirvoy accounts you create and you should find this completely solves your current difficulty. Please contact support@sirvoy.com if you would like further information. Sincerely, Adele Worden, Communication Manager DS Dewi S. Front Office Manager Hospitality Used the software for: 1-2 years ### " It's easier to use" August 5, 2018 4.0 So far, all uses and conditions are good. And for the future a little advice from me, if possible please for the channel can use more than 2 (or no one has to upgrade to premium), because in terms of price per month is good enough thanks. Pros What I like, here we use a system that is very easy to say, and also the problem is arguably rare. Cons I really like here, which is an easy way to add to our reservation application, and also the payment is definitely there, which is certainly not complicated. Review Source Response from Sirvoy August 13, 2018 Hi Dewi, hi to you and your staff in Bali! It's great to know that the system is working smoothly for you and you aren't experiencing any issues. We hope that Sirvoy continues to meet and exceed your expectations and we appreciate your comments and feedback. Thanks, Adele AB Angela B. Holiday cottage owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Getting to know you" June 25, 2020 4.0 How it works and not easy at the moment with being in Lockdown Pros I am new to Sirvoy so still getting to know it. Hopefully my guests will like booking through Sirvoy Cons When will Stripe pay into my bank account Reason for choosing Sirvoy My IT friend advised it Review Source Response from Sirvoy July 6, 2020 Hi Angela, we really hope your guests like booking through Sirvoy too! It's expected that any new software will take some getting used to, so please feel free to lean on our support should you ever run into any problems. If you are experiencing any issues with Stripe I would suggest that you contact them separately and hopefully they will be able to resolve your issue. In the meantime, I thank you for your kind review and feedback. Kind regards, Adele SC Steven C. General Manager Hospitality Used the software for: Less than 6 months ### "Booking system with ease" April 24, 2017 4.0 Sirvoy is a great basic channel manager. For ease and simplicity simple can't fault it. Downside is reporting is limited. Overall good value for money. Pros Simplicity, easy to use, real basic and simple layout Cons Reporting is limited Review Source Response from Sirvoy April 27, 2017 Hi Steven Thanks for leaving us your recent feedback. It's good to know that you are finding the system straightforward and simple as that was always the aim :) Your request for more comprehensive reporting is something I will forward on to our developers although it would really help if you could elaborate a little on exactly what reports you mean? I can be contacted on adele@sirvoy.com and if you can be specific on what it is you are looking for I would be happy to pass your feedback along to the dev team. We always try to take our clients wishes on board when it comes to adding features to our development list to ensure it's meeting the needs of our hoteliers... Sincerely Adele Worden Communications Manager jM john M. general manager Used the software for: ### "it's 70% there" August 21, 2015 3.0 We've tried our best to use this system and are still today. There is no instruction manual or on line tutorials. Help desk replies to the US in 24 hours. It was developed by someone for his mother's new venture to rent some transient rooms. While I believe the developer knows programming, they don't understand the office and reservations functions in an office. They say that much has been taken from their clients suggestions. We haven't really seen that willingness for our requests. There are many shortcomings and you really don't know until you get in it for a while. The thing that keeps us in, aside from the fact we have moved all of our bookings into the system, is the room rate capability. You can program with discounts for length of stay and season. I haven't seen any other software that works this well for rates. To be clear, we continue to maintain our reservations in a text / calendar form as well. We are disappointed in many aspects of this system and do our best to adjust and live with it. Price is good. I hope they continue and while it doesn't seem likely, hope for improvements that will make our office and guest experience more typical of a booking and reservation system. Review Source CL Cecilia L. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Very good system " April 20, 2017 4.0 I REALLY LIKE this booking system. Very easy to use and sign up. I use it every day as an importent help at my hostel. Pros Easy to use Cons Hard to channel with City Break system. Review Source Response from Sirvoy April 22, 2017 Hi Cecilia Thank you very much for your feedback. I would like to let you know that your comments will be passed to our development team for their consideration and attention. I hope that you continue to find Sirvoy an indispensible assistant that makes your job much easier! Sincerely Adele Worden Communications Manager HC Harley C. ownere Hospitality Used the software for: 1-2 years ### "Great customer serevice" October 1, 2021 5.0 great! Pros Its very accessible. Easy for the employees to read Cons confused on refilling account at first, customer service helped with that and they were great Review Source Response from Sirvoy January 10, 2022 Hello Harley! A big thanks for your great review and delighted to hear it's working so well for your staff. We look foward to working with you in 2022! Adele TC Tanya C. Manager Hospitality Used the software for: Less than 6 months ### "Very user friendly, great customer service & great for website links" January 10, 2018 5.0 Great product, very happy :) Pros So impressed with the ease of use, training over the phone and internet is fantastic, great to use on a cell phone, an overall excellent product. Cons Would be beneficial if it produced reports showing actual income during a specific period of time, rather than all revenue when a booking straddles 2 months. For ex, if a guest is staying Jan 15 to Feb 15, it will show all the income in January time period. Would also like it if the system could show you income forecasts for a future date, rather than just the month you are currently in. Lastly, if you could make reservations in an "unread" status for unconfirmed bookings (if you offer a wedding a group block for example) Review Source BR Brian R. Director Used the software for: 6-12 months ### "Go Nowhere Else!" April 20, 2017 5.0 Sirvoy booking system is incredible. All of our customer base enjoys the software and it is easy to use. It is a must if your business is looking for a great booking system. Pros The easy to use it Cons none Review Source Response from Sirvoy April 21, 2017 Hi Brian Thanks so much for taking the time to write us such a super review. We are delighted that Sirvoy is fully meeting your needs and we will continue to keep up the good work! Sincerely Adele Worden Communications Manager MS Maria-lena S. Used the software for: ### "Experience and thoughts about Sirvoij" April 20, 2017 4.0 We have just had the hotel for 2,5 years. Sirvoj is the only one we used so w have nothing to compare them to. When we need help they have always answered fast and they are very helpful. They don't leave you with an answer, if its a complicated the call you back and asked if its work out well or if they can do moore for you. It feels good to know that you can relay on them. We couldn't get them higher point on the 'easy to use' question, we don't know how to use a few things among the statistics and settings, but we are still learning Review Source Response from Sirvoy April 21, 2017 Hi Maria-Lena Thank you for taking the time to review Sirvoy. We are happy that you are finding the system reliable and that our support team is offering you excellent support. Please be aware that we are soon to be releasing more support tutorials and a self help manual that should make training easier. These are due to be released in the coming months and we will update the Booking Blog when it happens so stay tuned for that. In the meantime please continue to rely on our Support team for any help and assistance you require. Sincerely Adele Worden Communications Manager VP Veronica P. Property Manager Hospitality Used the software for: Less than 6 months ### "Have only migrated to Sirvoy recently" June 10, 2017 4.0 A central easy booking system. Pros The customer support is great with the chat format readily accessible. Setup was quite easy, still new so hoping for more improvements. Cons It desperately needs an App. It would be so much easier to manage my business. We don't operate with staff onsite 24/7 and being away from the business it's important that guest details are accessible quickly and efficiently out of normal business hours. Review Source Response from Sirvoy July 7, 2017 Hi Veronica, thanks for your review. Quite a few of our customers have requested this feature so we have prioritised this development and hopefully it won't be long before it arrives. In the meantime, we thank you for your patience and will let you know once it's available. Many thanks, Adele, Sirvoy Communication Manager. BM Bindu M. Used the software for: ### "Easy to use" April 20, 2017 3.0 Love the ease of using Sirvoy for a small business. We have had problems with their customer service, only contacting the owner of the company got us any results. Pros Easy to use Cons Sometimes limited Review Source Response from Sirvoy April 21, 2017 Hi Bindu Thank you for taking the time to review Sirvoy. We appreciate that you have had problems with Sirvoy's customer support in the past. We deeply regret this incident and I would like to reassure you that steps were immediately taken to guarantee that your experience is never repeated. We have made big changes within support so that it is now much easier to connect to the right individual and incident ticket are delegated to assigned support staff to ensure continuity in support as we know you were particularly let down in this area. Additionally we have almost doubled our support team over the last year. This has had a tremendously positive impact on the level of customer service we are now able to provide and I hope that the next time you have the need to contact support for any reason your experience will be a very different one. Sincerely Adele Worden Communications Manager JT Jelena T. communications Hospitality Used the software for: I used a free trial ### "Great for start - perfect support" March 16, 2022 5.0 Pros Our hotel have just started to use Sirvoy, so now my review goes to perfect customer support. Very responsive and kind people, clear instructions good communication strategy - chat and video consultations. Just prefect! Cons Customer support is perfect. Great knowledge, very responsive . Review Source Response from Sirvoy August 2, 2022 Hi Jelena, thanks for your great review; we're delighted to have you onboard! Regards, Adele AD Anders D. Directeur Leisure, Travel & Tourism Used the software for: 1-2 years ### "Really good, every one need it!" May 10, 2019 5.0 I’m happy! No problems! But really good service! Pros Easy to use for people who not are technical Cons Non! I don’t have no problems. So far so good! Review Source Response from Sirvoy May 15, 2019 Hi Anders, it's always great to hear from clients who have had such a super experience they can't think of any cons! We really appreciate you leaving us this feedback and we look forward to continue working with you in 2019. Regards, Adele RR Rendy R. resort manager Hospitality Used the software for: 6-12 months ### "Great system to work with !" April 21, 2017 5.0 Easy, lots of informations extra . New adaptations make it even more easy ! We highly recommand this system ! Pros easy to learn and work with, clear and practical Review Source Response from Sirvoy April 26, 2017 Hi Rendy Great to hear that you are enjoying using Sirvoy and would recommend it to others. We really appreciate you taking the time out to write us this glowing review :) With Thanks Adele Worden Communication Manager HF Heike F. CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Customer Support" September 15, 2022 5.0 For our needs it is a perfect support. We hope that we will use it on a long term period. Pros It has an easy access and is user friendly. The most I liked the quick and professional help. Cons We work with the STARTER product and it is sufficient for our needs. Review Source Response from Sirvoy November 14, 2022 Thanks Heike for this super and succinctly great review; we appreciate your business! Regards, Adele SR Sherrill R. Resort Manager Hospitality Used the software for: 1-2 years ### "Excellent booking tool!" April 20, 2017 5.0 It took me a while to figure it out, but I did! We have used it for the past year and feel it is definitely worthwhile in generating revenue for our business.. Pros When you do something that won't work....it tells you! Cons An online manual.... Review Source Response from Sirvoy April 21, 2017 Hi Sherrill Thanks for taking the time to review our system. We are delighted that you find Sirvoy so effective and easy to use. You will be happy to hear that we are currently finishing our online manual and it will be released over the coming few weeks. Please stay tuned to the booking blog for further updates.. Sincerely Adele Worden Communications Manager Sirvoy Support GP Gita P. Owner Hospitality Used the software for: Less than 6 months ### "Not as great as I thought" December 29, 2017 3.0 I'd just pay a little extra and get a better PMS system. This one just isn't ideal for hotel staff when they need help on duty and no one is around to help besides the Sirvoy Chat. Pros The price had to be the first thing that pulled me in. It was $109/month and it was way better than what I was paying. Cons Recently I wanted to switch my PMS systems and I was shopping around and came across Sirvoy. I chatted someone for help but they didn't really help me and told me to do it and send it over to them. The problem was I didnt know how as it was my first time changing PMS systems. Regardless this was my first negative point because Customer Service to me is number 1 more than the price. Review Source Similar Products Featured ## Related categories [Motel](https://www.capterra.com/motel-software/)[Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)