Average Ratings

1 Review
  • 2 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    $25,000.00/one-time
  • Deployment
    Cloud, SaaS, Web
  • Support
    24/7 (Live Rep)

Vendor Details

  • OpSolve
  • www.opsolve.com
  • Founded 2001
  • United States

About READi System

The Utility module provides the ultimate engine for regulated, de-regulated and complex billing.


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READi System Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

READi System Reviews


Promises not fufilled

Aug 17, 2016
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Ability to bill our complicated bill structure. At the time was the only billing software for our "small" utility. All others built there own.

Cons: Support is slim to non-existent. We have issues open from 2 years ago. Expensive.

Overall: Promises about capability of this software were never met. 3rd Party marketer, online billing, and mail coding not implemented. To be fair we run a fairly complicated billing structure with taxes on top of taxes at some points. All Bills are still checked over manually for errors. 16,000 customers is not easy. When implementing "fixes" we are constantly blamed for errors, even though most of the time we are installing exactly what we are told, and always with little instruction.

This review is personally mine and doesn't reflect on my company, its managers, or anyone else.