Who Uses This Software?

Spillman Technologies provides public safety software for small to medium sized agencies across the United States.


Average Ratings

4 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Spillman Technologies
  • www.spillman.com
  • Founded 1978
  • United States

About Spillman CAD

Computer-Aided Dispatch (CAD) solution that enables communications centers to manage calls from multiple agencies, even across several jurisdictions. Dispatchers can have immediate access to critical information including real-time call updates, reports, logs, special instructions, premises information, and unit responses, as well as automatic alerts on wanted or missing persons,


Spillman CAD Features

  • Billing & Invoicing
  • Computer Aided Dispatch
  • Customer Database
  • Emergency Dispatch
  • Fuel Management
  • Mileage Tracking
  • Order Management
  • Routing
  • Scheduling
  • Vehicle Tracking

Spillman CAD Reviews Recently Reviewed!


We use this system daily. There are a few glitches with the system.

Dec 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: I like the ability to link records and import from Statelink to create tables, however, there are glitches. Parts of the system are very efficient and user friendly.

Cons: The aforementioned glitch with importing a name from statelink to create a names table, will automatically insert the dashes into the driver's license box, while their own data entry standards prohibit using dashes. Has been this way for months and they haven't created a fix. It requires manual removal of the dashes. I also wish that if you need to update something in a closed call, that there was one step, instead of having to update both the call and law side. We also have an issue with Spillman randomly putting comments from 6 years ago into calls that we enter today. Again, they don't seem to be able to come up with a fix.

Overall: Parts of the system are great! The ability to link records together, the ability to import name and vehicle tables directly from Statelink, however, the glitch with the dashes being imported takes away from the usefulness because they require manual removal and it ruins the efficiency. No one seems to be in a hurry to come up with a fix.

Great product.

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Ease of use and access with clicks of a mouse. The icon based, point and click to get to the information is paramount in our business.

Cons: We have consistently had challenges with our mapping. The need to have best routes to calls is just not there yet. It's possible that our GIS is the failpoint on that challenge though.

Overall: The amount information now available at the click of a button is amazing. No challenging searches and special characters.

Capterra-loader

Career changing.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use. Our dispatch system and records management was atrocious until we bit the bullet and made the purchase.

Cons: Cost and more specifically the cost of each module. The challenge is that government entities tend to cherry pick based on cost so some things are left up to the "old way" of doing things because it's deemed less important than others. Then systems don't work well together.

Great program, has many, many features

Dec 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: ease of usage, also different ways to find what your searching for, the training prior to using the software, customer service

Cons: Sometimes, a program can have too many features, causing what should be simply to become complicated