--- title: "Computer-Aided Dispatch Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Computer-Aided Dispatch Software - reviews, pricing plans, popular comparisons to other Transportation Dispatch products and more." source_url: "https://www.capterra.com/p/103817/Computer-Aided-Dispatch/" page_type: "product" language: "en" --- # Computer-Aided Dispatch Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Computer-Aided Dispatch ## What is Computer-Aided Dispatch? Computer-Aided Dispatch (CAD) solution that enables communications centers to manage calls from multiple agencies, even across several jurisdictions. Dispatchers can have immediate access to critical information including real-time call updates, reports, logs, special instructions, premises information, and unit responses, as well as automatic alerts on wanted or missing persons, ## What is Computer-Aided Dispatch used for? [Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Computer-Aided Dispatch?[Manage this product listing](https://www.g2.com/products/computer-aided-dispatch/claim_requests/new?auto=true) ## Computer-Aided Dispatch Overview Updated September 2026 AI summary Computer-Aided Dispatch supports organizations of all sizes with tools for managing transportation dispatch operations. It offers features such as customer management, GPS-enabled routing, and dispatch management, while also providing emergency dispatch and location tracking as optional capabilities. The software is available via cloud, SaaS, web-based, and Windows deployments, covering a range of operational needs in transportation dispatch. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Computer-Aided Dispatch 4.5 (6) VS. [4.5 (1,688)](https://www.capterra.com/p/138669/Motive/reviews/) Starting Price $0.01 Per Feature Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.4 (388) Value For Money 4.2 (5) Value For Money 4.2 (354) Customer Service 4.6 (5) Customer Service 4.4 (374) ## Computer-Aided Dispatch alternatives [Elite EXTRA](https://www.capterra.com/p/131389/Elite-EXTRA/) [4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131389/Elite-EXTRA/) [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) [4.5 (1,033)](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Highest Rated [Truckbase](https://www.capterra.com/p/10002334/Truckbase/) [4.8 (78)](https://www.capterra.com/p/10002334/Truckbase/reviews/) Starting price $490.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002334/Truckbase/) [PCS TMS](https://www.capterra.com/p/29249/Express/) [4.2 (248)](https://www.capterra.com/p/29249/Express/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/29249/Express/) [View all alternatives](https://www.capterra.com/p/103817/Computer-Aided-Dispatch/alternatives/) ## FAQs about Computer-Aided Dispatch Overview ### What company size and specific industries is Computer-Aided Dispatch built for? Computer-Aided Dispatch is designed for small to medium-sized public safety agencies across the United States. It serves organizations in law enforcement, fire services, emergency medical services, and other dispatch-focused public safety operations that need software for incident handling and field response coordination. Features and Usability ### What are the key features of Computer-Aided Dispatch? Computer-Aided Dispatch offers dispatch management, emergency dispatch, location tracking, routing, GPS, and customer management. These features support assigning calls, tracking vehicle or unit locations, planning routes, and managing customer records within dispatch operations. Getting Started and Support ### What training and onboarding options does Computer-Aided Dispatch offer? Computer-Aided Dispatch provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover scheduled learning topics, and documentation offers written reference for self-paced review. Getting Started and Support ### What customer support options does Computer-Aided Dispatch offer? Computer-Aided Dispatch provides 24/7 live rep support and chat. No reviewer feedback about support experience is available here, so user satisfaction, response speed, and helpfulness cannot be assessed from the catalog data. ## Features AI summary Based on 954 Transportation Dispatch reviews Capterra data shows that buyers of transportation dispatch software rank the following features as their top priorities: - **Dispatch Management** (**58%** of reviewers rated this feature as critical) - **Delivery Tracking** (**58%**) - **Billing & Invoicing** (**60%**) Computer-Aided Dispatch supports **Dispatch Management**, giving dispatch teams a central way to assign jobs and coordinate daily operations. However, it does not include **Delivery Tracking** or **Billing & Invoicing**. Instead, it offers **GPS** (**53%**), which helps teams monitor vehicle locations and improve route visibility. Together, these capabilities help businesses manage field activity more efficiently and keep dispatchers informed as work moves forward. Customer Management Store and organize information about customers and previous interactions Dispatch Management Manage sending personnel and resources to a site as needed Emergency Dispatch Coordinate emergency medical response GPS System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Location Tracking Identify the physical location of an individual, asset, device, etc. Routing Plan daily routes to optimize employee scheduling and provide directions Computer-Aided Dispatch 6 features ### All Features - Customer Management: Store and organize information about customers and previous interactions - Dispatch Management: Manage sending personnel and resources to a site as needed - Emergency Dispatch: Coordinate emergency medical response - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Routing: Plan daily routes to optimize employee scheduling and provide directions --- Get Advice We can help you find the software with the features you need. Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 4.2 (5) Basic $0.01 Per Feature, Value for money 4.2 (5) 4.2 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (5) 4.6 Based on 5 reviews ## User reviews Overall rating 4.5 Based on 6 reviews Filter by rating 5(3) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MK Madison K. Detective Law Enforcement ### "Spillman" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 14, 2020 Compiling and analyzing data is much easier than our old system (which I don't recall the name of). Information is at the fingertips of each officer while administrators have special privileges. Pros Spillman CAD allows all our officers and employees manage calls for service with ease and much detail. It allows supervisors to keep track of where their squad members are and what they are doing. Spillman allows you to go back through the history of the software's existence within the department, helping with tying cases, people, and locations together. Makes compiling data quick and easy. Cons There are a lot of available functions/packages you can buy to do even more with your Spillman CAD, but each package is very expensive and not conducive to small departments with restricted budgets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Daniel B. Director of Communications & Information Technology Law Enforcement ### "Near Perfect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2019 Overall my experience with Spillman CAD has been fantastic. I would highly recommend this to anyone. Pros Spillman does almost everything my agency requires for full CAD and RMS. It is simple to use for dispatch as well as patrol. Having a wide range of modules will definitely increase its worth, however at a cost. Cons Each module comes at a cost, which is expected, but for the full experience, the additional modules are necessary. After the Motorola acquisition and massive growth of the company, their customer support has suffered. It can take a while to reach someone and there have been times where the support rep was unable to resolve an issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Communications Supervisor Law Enforcement ### "We use this system daily. There are a few glitches with the system." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 December 29, 2017 Parts of the system are great! The ability to link records together, the ability to import name and vehicle tables directly from Statelink, however, the glitch with the dashes being imported takes away from the usefulness because they require manual removal and it ruins the efficiency. No one seems to be in a hurry to come up with a fix. Pros I like the ability to link records and import from Statelink to create tables, however, there are glitches. Parts of the system are very efficient and user friendly. Cons The aforementioned glitch with importing a name from statelink to create a names table, will automatically insert the dashes into the driver's license box, while their own data entry standards prohibit using dashes. Has been this way for months and they haven't created a fix. It requires manual removal of the dashes. I also wish that if you need to update something in a closed call, that there was one step, instead of having to update both the call and law side. We also have an issue with Spillman randomly putting comments from 6 years ago into calls that we enter today. Again, they don't seem to be able to come up with a fix. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kristy M. Director of Administration Law Enforcement ### "Great product." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2017 The amount information now available at the click of a button is amazing. No challenging searches and special characters. Pros Ease of use and access with clicks of a mouse. The icon based, point and click to get to the information is paramount in our business. Cons We have consistently had challenges with our mapping. The need to have best routes to calls is just not there yet. It's possible that our GIS is the failpoint on that challenge though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM MYRA M. FCIC Agency Coordinator Law Enforcement ### "Great program, has many, many features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 28, 2017 Pros ease of usage, also different ways to find what your searching for, the training prior to using the software, customer service Cons Sometimes, a program can have too many features, causing what should be simply to become complicated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Michael M. Adjunct Professor Higher Education ### "Career changing." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 7, 2017 Pros The ease of use. Our dispatch system and records management was atrocious until we bit the bullet and made the purchase. Cons Cost and more specifically the cost of each module. The challenge is that government entities tend to cherry pick based on cost so some things are left up to the "old way" of doing things because it's deemed less important than others. Then systems don't work well together. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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