# RIMS Records and Case Management System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about RIMS Records and Case Management System Software - reviews, pricing plans, popular comparisons to other Law Enforcement products and more. Source: https://www.capterra.com/p/103818/RIMS-Records-Management-System --- # RIMS Records and Case Management System Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) RIMS Records and Case Management System ## What is RIMS Records and Case Management System? Effective way to organize, track and access the vast amount of information that flows through your police department every day. ## What is RIMS Records and Case Management System used for? [Law Enforcement](https://www.capterra.com/law-enforcement-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RIMS Records and Case Management System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sunridgesystems.com/&name=RIMS Records and Case Management System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RIMS Records and Case Management System 3.0 (1) VS. [4.7 (517)](https://www.capterra.com/p/121513/PowerDMS/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.0 (1) Ease Of Use 4.6 (517) Value For Money 0.0 (0) Value For Money 4.5 (457) Customer Service 0.0 (0) Customer Service 4.7 (486) ## RIMS Records and Case Management System alternatives [4.4 (85)](https://www.capterra.com/p/56229/Report-Exec-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (77)](https://www.capterra.com/p/142521/eSchedule/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [i3 Public Sector](https://www.capterra.com/p/10017931/i3-Public-Sector/) [0.0](https://www.capterra.com/p/10017931/i3-Public-Sector/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017931/i3-Public-Sector/) [eCase Investigations](https://www.capterra.com/p/213289/eCase-Investigations/) [0.0](https://www.capterra.com/p/213289/eCase-Investigations/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/213289/eCase-Investigations/) ## FAQs about RIMS Records and Case Management System Overview ### What company size and specific industries is RIMS Records and Case Management System built for? RIMS Records and Case Management System is designed for law enforcement agencies of all sizes, including small, mid-sized, and enterprise public safety organizations. It is built for the law enforcement sector and supports records and case management for agencies handling persons, vehicles, cases, evidence, and property. Features and Usability ### What are the key features of RIMS Records and Case Management System? RIMS Records and Case Management System offers case management, investigation management, and records management for law enforcement agencies. It also includes a criminal database, evidence management, and incident mapping to support incident tracking, case documentation, and information organization across records and investigative workflows. Getting Started and Support ### What training and onboarding options does RIMS Records and Case Management System offer? RIMS Records and Case Management System provides in-person training and documentation to help teams get started. In-person sessions support guided instruction with trainers, while documentation gives written reference material for setup, feature review, and later consultation. Getting Started and Support ### What customer support options does RIMS Records and Case Management System offer? RIMS Records and Case Management System offers 24/7 live rep support and chat. Without reviewer feedback on support experiences, no reliable claims can be made about response speed, helpfulness, or common frustrations. Users can rely only on the listed channels for assistance. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Criminal Database Database of criminal records Evidence Management Administration and control of evidence related to investigations/cases For Law Enforcement Agencies For various law enforcement agencies like the police department, prosecuting attorney, state patrol, and the director of public safety. Incident Mapping Track and visualize the location of incidents Investigation Management Oversee people and resources to carry out an investigation RIMS Records and Case Management System 7 features Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Database of criminal records Administration and control of evidence related to investigations/cases For various law enforcement agencies like the police department, prosecuting attorney, state patrol, and the director of public safety. Track and visualize the location of incidents Oversee people and resources to carry out an investigation Ability to record, store, update, and retrieve information Features 3.0 (1) 3.0 Based on 1 reviews ## Pricing ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 3.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Kristin W. Mental Health Counselor Education Management ### "Great in theory" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 October 9, 2019 Overall it’s functional. If they could make it faster and lag less, it would be much better! Pros I like that you can manage a large caseload with this software. I like that it alerts you 30 days out from when a task is due. Cons I think the software needs an update. It is often slow to start and crashes often. This can make it difficult to keep your momentum going when working. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.