# RIMS Records and Case Management System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about RIMS Records and Case Management System Software - reviews, pricing plans, popular comparisons to other Law Enforcement products and more. Source: https://www.capterra.com/p/103818/RIMS-Records-Management-System/reviews --- # RIMS Records and Case Management System Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) RIMS Records and Case Management System ## What is RIMS Records and Case Management System? Effective way to organize, track and access the vast amount of information that flows through your police department every day. ## What is RIMS Records and Case Management System used for? [Law Enforcement](https://www.capterra.com/law-enforcement-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RIMS Records and Case Management System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sunridgesystems.com/&name=RIMS Records and Case Management System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RIMS Records and Case Management System 3.0 (1) VS. [4.4 (85)](https://www.capterra.com/p/56229/Report-Exec-Enterprise/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.0 (1) Ease Of Use 4.2 (517) Value For Money 0.0 (0) Value For Money 4.3 (457) Customer Service 0.0 (0) Customer Service 4.5 (486) ## RIMS Records and Case Management System alternatives Highest Rated [PowerDMS](https://www.capterra.com/p/121513/PowerDMS/) [4.7 (517)](https://www.capterra.com/p/121513/PowerDMS/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/121513/PowerDMS/) [Kaseware](https://www.capterra.com/p/164342/Kaseware/) [3.0 (3)](https://www.capterra.com/p/164342/Kaseware/#reviews) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/164342/Kaseware/) [CivicRMS](https://www.capterra.com/p/249490/CivicEye/) [4.4 (8)](https://www.capterra.com/p/249490/CivicEye/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/249490/CivicEye/) [Comtrac](https://www.capterra.com/p/215037/COMtrac/) [0.0](https://www.capterra.com/p/215037/COMtrac/#reviews) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/215037/COMtrac/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Criminal Database Database of criminal records Evidence Management Administration and control of evidence related to investigations/cases For Law Enforcement Agencies For various law enforcement agencies like the police department, prosecuting attorney, state patrol, and the director of public safety. Incident Mapping Track and visualize the location of incidents Investigation Management Oversee people and resources to carry out an investigation RIMS Records and Case Management System 7 features Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Database of criminal records Administration and control of evidence related to investigations/cases For various law enforcement agencies like the police department, prosecuting attorney, state patrol, and the director of public safety. Track and visualize the location of incidents Oversee people and resources to carry out an investigation Ability to record, store, update, and retrieve information Features 3.0 (1) 3.0 Based on 1 reviews ## Pricing ### Starting price Contact vendor for pricing Free trial not available ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 3.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Kristin W. Mental Health Counselor Education Management ### "Great in theory" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 October 9, 2019 Overall it’s functional. If they could make it faster and lag less, it would be much better! Pros I like that you can manage a large caseload with this software. I like that it alerts you 30 days out from when a task is due. Cons I think the software needs an update. It is often slow to start and crashes often. This can make it difficult to keep your momentum going when working. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)