--- title: "InTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is InTime the right Employee Scheduling solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/103832/InTime-Solutions/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- InTime 4.8 (110) [View alternatives](https://www.capterra.com/p/103832/InTime-Solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of InTime Ease of use 4.4 Customer Service 4.9 ## Pros and Cons in Reviews GK Gary K LieutenantLaw Enforcement, 51 - 200 employeesUsed the software for: 6-12 months. “The ability to track everything within the schedule (hours worked, OT, training, etc) is terrific to help explain the needs of the department to outside partners.“ October 6, 2025 VS Vurnchoy S It AnalystPublic Safety, 201 - 500 employeesUsed the software for: 1-2 years. “To not be able to integrate with our payroll system created difficulty.“ October 7, 2025 DM Dale M CommanderLaw Enforcement, 201 - 500 employeesUsed the software for: 6-12 months. “Overall, InTime scheduling software streamlines the scheduling process, reduces administrative workload, and improves overall workforce coordination.“ October 7, 2025 KG Kiley G Payroll AdministratorLaw Enforcement, 201 - 500 employeesUsed the software for: More than 2 years. “Not really a con, but if you’re not using it on a daily basis, it can be difficult to use. But that’s an issue on the user.“ October 6, 2025 DM Dale M CommanderLaw Enforcement, 201 - 500 employeesUsed the software for: 6-12 months. “This versatility helps reduce manual errors and ensures that staffing levels are consistently optimized.“ October 7, 2025 JG Jeanette G Operations SupervisorTelecommunications, 51 - 200 employeesUsed the software for: More than 2 years. “The only thing I really don’t like is the fact that there is not a really good easy users manual. Or, if there is, I haven’t found it.“ October 8, 2024 EL Elizabeth L Management Analyst IILaw Enforcement, 51 - 200 employeesUsed the software for: More than 2 years. “The program has help to streamline our processes & improve workflows.“ October 7, 2025 NW Nate W Scheduling SergeantLaw Enforcement, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Some of the formats are not easy to transfer.“ October 8, 2024 ## Showing most helpful reviews Showing 1-25 of 110 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Administrative Assistant Law Enforcement Used the software for: 1-2 years ### "A Scheduling Dream for Law Enforcement" September 27, 2023 5.0 Pros Very few applications our Department uses work with ease. This is the exception. The software is tailored (and fully customizable) to meet law enforcement needs. The customer service is top-tier, and the InTime team overall is genuinely a joy to work with. Cons The backend of the app was a little confusing at first, having walked in with no experience or exposure. Locating instructional resources was also not very obvious at first; our rep quickly helped with this though! Review Source SM Steve M. Staff Sergeant Law Enforcement Used the software for: 2+ years ### "InTime review " October 6, 2025 4.0 It has been a learning curve but now I have nothing negative to say about the program. It is a great program. Pros Scheduling in general. Overtime/shift posting was made so much easier with InTime. It has given us the ability to manage our geographical hurdles with ease. Our dept is spread over a large area. Now everything can be done in one program. Cons Wish it had a better asset management component. Our dept would love to have the ability to track sept assets. Ie vehicles and assign to members etc. Review Source AB Allen B. Staff Sergeant Law Enforcement Used the software for: 1-2 years ### "5+ years of InTime" October 6, 2025 5.0 Overall, I love it. When there are bugs or issues they are quickly patched and fixed. Reliable program. Pros Covers all of my department needs and it is extremely easy to use and teach. It’s user friendly and easy to add / remove anything you want Cons Would be beneficial to have the ability to create and monitor posts from the mobile app. It’s my only suggestion Review Source DB Dave B. Captain Law Enforcement Used the software for: 2+ years ### "You Should Work on Being InTime" October 6, 2025 5.0 Our department has been using InTime Scheduling for over 15 years, and it’s been a consistently reliable and effective tool. It makes scheduling, overtime management, and shift adjustments straightforward and efficient. The platform has continued to improve over time, and the support team is always responsive and helpful. Overall, InTime has been a great fit for our department’s needs Pros Having the ability to go paperless in regards to Overtime. Also the ability for everyone to sign up for overtime through their phones. Cons Shift bidding is not seniority based. I hear there’s a fix coming, so hoping it comes soon. Looking forward to the change. Review Source AG Aaron G. Police Projects Specialist Public Safety Used the software for: 2+ years ### "Intime U 25 Review" October 6, 2025 5.0 My overall experience has been great. Intime has been easy to adapt to our needs and adapt to our payroll system for semi-automations. Pros The ease of use while being complex enough to tackle unique scheduling circumstances. Being able to set templates and preload significantly decrease scheduling time required. Cons The initial learning curve can be steep. Understanding how all the tools work together slow the initial implement and adaptation. Review Source CO Cameron O. Lieutenant Law Enforcement Used the software for: 2+ years ### "2025 Intime review. " October 7, 2025 5.0 Daily user since 2012. Daily scheduler since 2016 and now the department system admin and project lead. Pros Intime makes it easy to manage complex schedules in a 24/7 working environment while maintaining minimum staffing requirements and managing leave, callouts and overtime. Cons At times the desktop environment can be very resource intensive for a mobile computer and struggles to update in real time. Review Source TG Tami G. Fiscal Director HR Public Safety Used the software for: 2+ years ### "Intime is the absolute best!" October 6, 2025 5.0 Absolutely fantastic! Have been is using InTime for 8 years and it gets better every year. Love the additional modules that can be added. Pros Customer support is 100%. Intime has streamlined our scheduling, payroll, overtime and time off immensely! Cons With the shift bidding module it is difficult to change a schedule during the year. Otherwise overall very happy InTime. Review Source KG Kiley G. Payroll Administrator Law Enforcement Used the software for: 2+ years ### "Intime Use " October 6, 2025 5.0 Never had any issues. If we do have some sort of issue, InTime support is always ready to help. Very efficient and friendly team. Pros Meets all of our scheduling needs. The ease of use is great if you put the time and effort to learn the program. Cons Not really a con, but if you’re not using it on a daily basis, it can be difficult to use. But that’s an issue on the user. Review Source EL Elizabeth L. Management Analyst II Law Enforcement Used the software for: 2+ years ### "Payroll Processing " October 7, 2025 5.0 It’s a great program that has benefited our agency. The program has help to streamline our processes & improve workflows. Pros The payroll module program is very user friendly. We are able to attach tracking categories for our grant use. Cons There are challenges with integration with \[sensitive content hidden\]. Our agency has to do a manual export and submit the export to our payroll department. Review Source RC Rob C. Fire Chief Public Safety Used the software for: 1-2 years ### "Fire department review" October 6, 2025 4.0 It’s been very positive so far. Only been using the platform for about 2 years but we’ve come a long ways from where we were. Pros No more paper forms!! It has made the preparation for our payroll so much easier. There are no longer papers being lost impacting the accuracy of payroll. Cons Relies on company officers to provide accurate inputs. Some of our officers just aren’t tech savvy and they struggle with that. Review Source WK William K. Sergeant Law Enforcement Used the software for: 1-2 years ### "Police Sergeant" October 8, 2024 5.0 Great experience. The company is super responsive to the make sure Intime supports our departments needs Pros The time reduction in managing leave requests and overtime staffing. Cons I wish schedulers access could be limited a specific units or locations. Alternatives considered [UKG TeleStaff](https://www.capterra.com/p/276928/UKG-TeleStaff/) Reason for choosing InTime Integration timeline and flexible of Intime software. Review Source SD Sue D. Administration and Finance Manager Higher Education Used the software for: 2+ years ### "inTime Saves Time" May 22, 2023 5.0 Keeping track of the PTO (paid time off) was a timely task before inTime. There were many questions generated that ended once we implemented inTime. Pros We have constant changes with schedules, shifts, wages and many intricate rules dictated by both union and non union policy. Having vetted and used several other software programs, we find inTime to work the best for all employees. There are fewer complaints and questions regarding PTO, payroll, scheduling and overtime. Cons We use inTime and it feeds to another software per school policy. It does not integrate perfectly. Reason for choosing InTime Best product for the money and support. Review Source JW Jennifer W. Program Analyst Government Administration Used the software for: 2+ years ### "Why Use InTime you say?" May 18, 2023 5.0 This is one application we generally have no issues with. Availability is close to perfect. Support is ready to assist with any issue(s) you have and you receive timely return calls when needed. Reliable, stable product. Pros Will assist you with keeping track of officers on duty, officers well being, staffing requirements, special assignments, vacations, and accruals. So much more. Cons Nothing is perfect, the "wheel" can always use some "tweaking." Special Event staffing can always use room for improvement. Both have been improved upon. Reason for choosing InTime Cost and Functionality. Review Source SJ Seth J. Lieutenant Law Enforcement Used the software for: 1-2 years ### "Captivated by InTime" October 8, 2024 5.0 My experience has been great. Everyone I speak with is helpful, professional, forthcoming, and knowledgeable. Pros I love how customizable it is. There are so many options available to meet your scheduling needs. No matter what they are. The possibilities with locations, units, hours modifiers, posts, leave types, and filters are incredible. There are so many unintended and creative solves for unique issues as well. It is very fun to toy around with. Cons Inconsistency in reports. I think that most reports should generally have a similar layout that matches. For example some reports will include the employees full name and their employee number while other reports will only include their name, but it'll be cut off. Reports being restricted to a page size by default is a struggle sometimes. Review Source DL Dwayne L. Supervisor Government Administration Used the software for: 2+ years ### "Simplify scheduling demands" September 26, 2023 5.0 Schedule conflicts have been mitigated and staffing challenges are easier to manage. Pros The ease of access to work schedules either through desk top, internet, or app has been easy to navigate and a welcome feature for employees / end users. It affords greater control of balancing personal and work life experiences for employee and employer alike. Cons Slight leavening curve but but their service and implementation experts make that a non-issue. Reason for choosing InTime Customer support and implementation teams Review Source CS Christie S. Manager of Corporate Services Law Enforcement Used the software for: 2+ years ### "Small growing service " October 9, 2024 5.0 We love InTime in the areas we are comfortable using. Want to be able to utilize more features to streamline our service especially in our time of growth. Pros The reports, easy to pull up to date information, historical data and future data. Cons Not enough one on one training time. We have had a new leadership team that inherited the product set up and I feel it does not meet our current and future needs. InTime will be reviewing our current set up and work with us to ensure the changes to our organization will make sense in our InTime program going forward. We are investing in technology and streamlining our processes. Review Source AS Andy S. Supervisor Government Administration Used the software for: 2+ years ### "In Time Software" May 18, 2023 5.0 The software is easy to use and has the ability to make changes. Pros The ease of use and ability to view day, week, month, etc. Cons Training can be a bit confusing for a novice user. Review Source BA Barry A. Scheduler Mining & Metals Used the software for: 2+ years ### "kspc" May 18, 2023 4.0 So far it has been good. Pros Brought all of our employee scheduling needs into one product, easily accessible through he app for employees Cons More detailed customizable reports would be beneficial. Review Source BM Brian M. Lieutenant Law Enforcement Used the software for: 2+ years ### "Castle Shannon Police" May 18, 2023 5.0 Pros Integration was simple because we came from an excel spreadsheet system. As an admin and scheduler, I find those tasks mostly easy to navigate and very user friendly. Cons I think the process of filling posts can be a little more user friendly and intuitive. We do a lot at my agency as far as roles and responsibilities and I am constantly getting the dreaded "!" because there was some small thing that was askew but easily explainable. I wish we had more power to disregard an error. Review Source AG Allison G. Supervising Office Assistant Law Enforcement Used the software for: 2+ years ### "Great Product" October 9, 2024 5.0 Pros Program is simple to navigate and creates a wonderful end product Cons That our dept doesn’t use it to its full potential Switched from [Snap Schedule](https://www.capterra.com/p/114654/Snap-Schedule/) Switch occurred prior to my employment. Review Source GL Gene L. Management Systems Analyst Law Enforcement Used the software for: 2+ years ### "Intime Solutions" October 8, 2024 5.0 It's been good for scheduling and finding the where an officer is and for payroll reports. However there are alot of customized reports we would like to be able to do from the data collected from InTime Pros The ability to view members scheduling and movements Cons The manual involvement with making large organizational changes. Difficulty in retaining historical information in large organizational movements. Review Source BS Barry S. Support Services Commander Law Enforcement Used the software for: 2+ years ### "It's time for InTime" September 26, 2023 5.0 Excellent customer service Pros Scheduling is fantastic, overtime post are easily created and employee management is a great option. Cons The inability to integrate with other payroll management systems Review Source JM Jen M. Sergeant Public Safety Used the software for: 2+ years ### "Intime schedule creates easy to use management of employees" September 26, 2023 4.0 Intime creates ease and more easy to access schedule to get proper coverage. Pros Leave feature to see who is off on any given day, scheduling feature allows employer to look time in advance to who is working and who is not. Cons The erase feature causes accidental deletions of employees schedules. Review Source AF Ashlyn F. Major Law Enforcement Used the software for: 2+ years ### "Intime review" October 8, 2024 5.0 I enjoy learning more about the application Pros The customization for each unit of the department Cons Not sure at the moment. Still learning about Intime and it’s the different tools. Review Source SE Stephanie E. Asst Accreditation Manager and Training Coordinato Law Enforcement Used the software for: 2+ years ### "Easy with Great Functions" September 7, 2017 4.0 I can quickly see not only what my own schedule is and what I have as far as benefit time goes. But as someone who deals with our accreditation and training, being able to see peoples schedules in detail is very helpful. Pros Software is easy to understand when you are looking at it, you can quickly notice when someone is off duty or sick or something similar. It is super easy to filter if you are looking for example, who was on overtime on a specific day the user can quickly narrow down users who were on overtime on that date. Cons I think anything I would say negative about the software is mostly related to how our agency is or is not using the software. I do wish that when you logged in to the schedule it would go to todays date. It seems like it opens to the last date you had been looking at. Which some may like but if I have closed it I am done with the project that took me to another day. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.