# Page 2 | InTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is InTime the right Employee Scheduling solution for you? Explore 111 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/103832/InTime-Solutions/reviews --- InTime 4.8 (111) [View alternatives](https://www.capterra.com/p/103832/InTime-Solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of InTime ## Showing most helpful reviews Showing 26-50 of 111 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GK Gary K. Lieutenant Law Enforcement Used the software for: 6-12 months ### "Exceptional customer service " October 6, 2025 4.0 Overall, it is great to have a professional schedule platform. Intime has been a great move for our department. Pros Our agency was looking for something to take us out of the Stone Age. We were on excel sheets for scheduling, then another company (briefly, as they didn’t meet the demands of 24/7 scheduling) and then we found Intime. Customer support and education to get started with the program was exceptional and very patient. It was a fairly smooth process to transition into Intime. The ability to track everything within the schedule (hours worked, OT, training, etc) is terrific to help explain the needs of the department to outside partners. Cons We are still working out the kinks of completing the scheduled month, closing the schedule with the gap time logged seemlessly without the need for first line supervisors to make adjustments, but we are hopeful to get this resolved. Switched from [AODocs Document Management](https://www.capterra.com/p/148529/AODocs-Document-Management/) The other company was not able to fulfill the numerous shift options we off our people, and make appropriate patterns for a busy 24/7 operation. Review Source DM Dale M. Commander Law Enforcement Used the software for: 6-12 months ### "InTime saves time dealing with schedules." October 7, 2025 5.0 Overall, InTime scheduling software streamlines the scheduling process, reduces administrative workload, and improves overall workforce coordination. It is a dependable and user-friendly tool that brings measurable improvements to operational efficiency and employee satisfaction. Pros One of InTime’s greatest strengths is its flexibility. The platform adapts well to a wide range of scheduling models, allowing supervisors and administrators to easily accommodate shift rotations, overtime rules, time-off requests, and special assignments. This versatility helps reduce manual errors and ensures that staffing levels are consistently optimized. Cons New schedulers or supervisors often find the system takes some time to get comfortable with.  The snapshot dashboard is in need of a retool. Alternatives considered [UKG TeleStaff](https://www.capterra.com/p/276928/UKG-TeleStaff/) Reason for choosing InTime Police centric system, had all the features we needed. Review Source ES Elizabeth S. Captain Law Enforcement Used the software for: 2+ years ### "Intime product review" October 6, 2025 4.0 Very pleased. When assistance is needed, the group assists us with ensuring we have the customer support needed. Pros Report availability- simple to account for time away. Easy accountability for payroll process. Very user friendly Cons Creating templates. Not from an IT background so more time learning how to design templates for new scheduling structure. Review Source DB Dave B. Captain Law Enforcement Used the software for: 2+ years ### "You Should Work on Being InTime" October 6, 2025 5.0 Our department has been using InTime Scheduling for over 15 years, and it’s been a consistently reliable and effective tool. It makes scheduling, overtime management, and shift adjustments straightforward and efficient. The platform has continued to improve over time, and the support team is always responsive and helpful. Overall, InTime has been a great fit for our department’s needs Pros Having the ability to go paperless in regards to Overtime. Also the ability for everyone to sign up for overtime through their phones. Cons Shift bidding is not seniority based. I hear there’s a fix coming, so hoping it comes soon. Looking forward to the change. Review Source DD David D. Sergeant Law Enforcement Used the software for: 2+ years ### "Great product and customer service!" October 7, 2025 5.0 Pros InTime is a reliable scheduling software that simplifies shift management, improves communication, and saves time for supervisors and staff alike. Cons Ease of use for a new person could use improvement, but with the new knowledge hub going live that issue seems to be addressed. Review Source CD Cesar D. Sergeant Law Enforcement Used the software for: 6-12 months ### "Awesome product!" October 7, 2025 5.0 Overall, I would say it has been a great experience. I would definitely recommend if your looking for a scheduling software. Pros The customer service is outstanding! Every question I have has been answered by their employees. If the person can't figure it out, they get someone else to assist. Cons Trying to create individual schedules is a little difficult. It would be beneficial to utilize the option in their software. Review Source NS Nate S. Sheriff’s Supervising Technical Communications Specialist Law Enforcement Used the software for: I used a free trial ### "Not a client….YET!!!" October 7, 2025 5.0 You guys rock! I’m going to do my best to convey all the benefits we would have by purchasing your product Pros The outstanding customer service and knowledge they’ve shared in the conference. I look forward to implementing your software in our agency. Cons That I have to go home on Wednesday. Just kidding! The only question or concern I have is in regards to not being able to print out a daily schedule with the information we need. But from talking to \[sensitive content hidden\], it sounds like you have a solution for that. Alternatives considered [Pace Scheduler](https://www.capterra.com/p/168455/Pace-Scheduler/)[First Due](https://www.capterra.com/p/179338/First-Due/)[Aladtec](https://www.capterra.com/p/248403/Aladtec/) Reason for choosing InTime You guys are the complete package.No one met our needs the way your system will. Review Source CM Cody M. Scheduler Law Enforcement Used the software for: 2+ years ### "Great product " October 7, 2025 5.0 Pros The simplicity of the product. It is simple to easy once you get going. It is constantly being updated. Cons I would say the only downside that I have with intime is that new Modular’s require Unlocking to gain access Review Source VS Vurnchoy S. It Analyst Public Safety Used the software for: 1-2 years ### "Improve your day to day with Intime" October 7, 2025 4.0 We had an amazing implementation consultant. We had so many questions and concerns but \[sensitive content hidden\] was able to come up with solutions. Pros Of all of the third party applications i have helped implement, this is the most smooth and least troublesome. Cons The integration with our tyler munis erp system was a dissatisfaction. To not be able to integrate with our payroll system created difficulty. Switched from [ScheduleFlex](https://www.capterra.com/p/81956/ScheduleFlex/) Limitations with our old system sparked a search for something better Review Source JB Jody B. Human Resources Generalist Public Safety Used the software for: 6-12 months ### "In time Review " October 6, 2025 5.0 It’s been good to me so far, still not using it to its full extent. There are others areas I’d like to I cooperate but proper training would be needed Pros Scheduling and making the changes digitally, making changes yes to groups rather than one at a time. Cons Coding. I still have not figured out the coding for all areas in the scheduling so reports are lined up accordingly. Review Source CS Crystal S. Sergeant Law Enforcement Used the software for: Less than 6 months ### "inTime Beginner" October 7, 2025 5.0 I am very impressed with the program. The program cuts scheduling time in half. In our department, all of the sergeants have access to inTime which also helps with double checking our staff numbers Pros I like how organized the program is. It allows me to view my shift quickly and fill any vacant spots. Cons Being new to inTime, I was reluctant to learn how to learn a new session. I feel that is common among a lot people where they fear something new/change. Review Source JG Jeanette G. Operations Supervisor Telecommunications Used the software for: 2+ years ### "InTime is great!" October 8, 2024 5.0 I like that in time is really good about taking my question and figuring out how to implement what it is that I need . Pros That everything can be done online in realtime. Cons The only thing I really don’t like is the fact that there is not a really good easy users manual. Or, if there is, I haven’t found it. Switched from [ePRO Print MIS](https://www.capterra.com/p/99210/E-Pro/) I don’t recall which version of Epro, we switched due to InTime having more features. Review Source NW Nate W. Scheduling Sergeant Law Enforcement Used the software for: 2+ years ### "You won't go back" October 8, 2024 5.0 5 years of using Intime running 500-600 users. Department of Corrections main scheduling software. Pros Very adaptive and user friendly. Tons of options and data collection for reports. Cons Some of the formats are not easy to transfer. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing InTime Cost was mid line for a few considered programs. Had the best features for the money. Review Source SJ Seth J. Lieutenant Law Enforcement Used the software for: 1-2 years ### "Captivated by InTime" October 8, 2024 5.0 My experience has been great. Everyone I speak with is helpful, professional, forthcoming, and knowledgeable. Pros I love how customizable it is. There are so many options available to meet your scheduling needs. No matter what they are. The possibilities with locations, units, hours modifiers, posts, leave types, and filters are incredible. There are so many unintended and creative solves for unique issues as well. It is very fun to toy around with. Cons Inconsistency in reports. I think that most reports should generally have a similar layout that matches. For example some reports will include the employees full name and their employee number while other reports will only include their name, but it'll be cut off. Reports being restricted to a page size by default is a struggle sometimes. Review Source WK William K. Sergeant Law Enforcement Used the software for: 1-2 years ### "Police Sergeant" October 8, 2024 5.0 Great experience. The company is super responsive to the make sure Intime supports our departments needs Pros The time reduction in managing leave requests and overtime staffing. Cons I wish schedulers access could be limited a specific units or locations. Alternatives considered [UKG TeleStaff](https://www.capterra.com/p/276928/UKG-TeleStaff/) Reason for choosing InTime Integration timeline and flexible of Intime software. Review Source JA Justin A. Sergeant Law Enforcement Used the software for: 1-2 years ### "Intime review" October 8, 2024 5.0 I came from a division that used intime for the scheduling to a division that didn’t and still used excel. I brought the program to the new division and it has been a huge success. Pros The globalization within our department among our divisions has been fantastic. Deputies from divisions that move to other divisions can see open shifts and work overtime as needed. Cons I wish some aspects of the administrative privileges could be shared to other supervisors. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Didn’t fit our needs. It was old, constantly broke. Review Source RL Ricky L. Police officers Government Administration Used the software for: 1-2 years ### "In time survey" October 8, 2024 4.0 Very good with the needs of my department Pros Daily schedule, overtime posting, the ability for our officers to have the schedule available with them from home, receive over time needs and be able to sign up for shifts. I like the ability to build out the next year’s schedule quickly Cons I was pulled in without training. Definitely need the training Review Source MW Mark W. Patrol sergeant Law Enforcement Used the software for: 2+ years ### "InTime university " October 9, 2024 5.0 Overall experience with the product and reps has been great! Pros I like how easy it is to use the product. Cons I do not like unknown capabilities of the product. Switched from [T-Macss](https://www.capterra.com/p/10003628/T-Macss/) Unknown why our department switched to InTime Review Source VG Veronica G. Admin Tech Public Safety Used the software for: 2+ years ### "Intime time saver" October 8, 2024 4.0 Good experience with the product, time saving for payroll time entry. Pros The efficiency for scheduling and great visual for the supervisors to see real time schedules. Cons Charges for extras that seem to be items that are very commonly used. Ex. Shift bidding. Review Source AG Allison G. Supervising Office Assistant Law Enforcement Used the software for: 2+ years ### "Great Product" October 9, 2024 5.0 Pros Program is simple to navigate and creates a wonderful end product Cons That our dept doesn’t use it to its full potential Switched from [Snap Schedule](https://www.capterra.com/p/114654/Snap-Schedule/) Switch occurred prior to my employment. Review Source CL Chasity L. Police Services Supervisor Public Safety Used the software for: 2+ years ### "InTime does it all!" October 9, 2024 5.0 I appreciate the time the InTime employees take to make agencies successful. Pros The ability to have everything in one place and accessible from a variety of means. Cons It’s learning curve is a little steep, but doable. Review Source CB Cassia B. Project Specialist Law Enforcement Used the software for: 6-12 months ### "InTime can do it " October 8, 2024 5.0 Overall I have had a positive experience with the program and its support team. Pros Is an easy way to manage scheduling and make up to date changes. Also the platform can produce reports that are utilized for key decision making . Cons I would like more reporting functionality or ability to build custom reporting. Review Source RG Reid G. Police sergeant Government Administration Used the software for: 1-2 years ### "Over all review " October 8, 2024 5.0 Over all I’m very satisfied with the program. Pros It has a lot of options which makes it work with an agency’s needs. Cons There are so many system options that it can be confusing. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing InTime Command staff preferred this program over the competitors. Review Source JH Jessica H. Civilian Specialist Supervisor Law Enforcement Used the software for: 2+ years ### "inTime Review" October 8, 2024 5.0 Love intime and its usability! Makes scheduling easier and there is an app! Pros Everything schedule related is all in one place, has an app Cons The way midnight shift overtime does not show up on the day the time starts, shows up on the next day Review Source JS Jim S. Administrative Sergeant Law Enforcement Used the software for: 2+ years ### "More efficient!" October 8, 2024 5.0 My scheduling time has been reduced significantly! Pros Has made my tracking of overtime hours for my employees so muchbeasier. No more Excel spreadsheets. Cons Convincing staff that change was going to be a good thing! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.