--- title: "eFORCE Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eFORCE Software - reviews, pricing plans, popular comparisons to other Transportation Dispatch products and more." source_url: "https://www.capterra.com/p/103834/eFORCE-Software-Suite/" page_type: "product" language: "en" --- # eFORCE Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) eFORCE ## What is eFORCE? EFORCE Transportation Dispatch offers state of the art technology to ensure success within your agency. Our software is made by LEO's for LEO's. We know what you need because we've done your job. We enable you to do less, while getting more done. For over 20 years, EFORCE Software has been the best police software in the industry. With cutting edge innovations, EFORCE Software offers premium services allowing agencies to do their job better than ever before. ## What is eFORCE used for? [Law Enforcement](https://www.capterra.com/law-enforcement-software/)[Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/)[Jail Management](https://www.capterra.com/jail-management-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eFORCE?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.eforcesoftware.com/&name=eFORCE) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eFORCE 4.2 (12) VS. [4.4 (85)](https://www.capterra.com/p/56229/Report-Exec-Enterprise/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (12) Ease Of Use 4.2 (0) Value For Money 3.8 (8) Value For Money 4.3 (0) Customer Service 4.5 (12) Customer Service 4.5 (0) ## eFORCE alternatives [4.4 (287)](https://www.capterra.com/p/140815/Filevine/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [i3 Public Sector](https://www.capterra.com/p/10017931/i3-Public-Sector/) [0.0](https://www.capterra.com/p/10017931/i3-Public-Sector/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Matrix](https://www.capterra.com/p/95108/Matrix/) [4.0 (9)](https://www.capterra.com/p/95108/Matrix/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 67% of reviewers rated it above 4 stars Highest Rated [JailTracker](https://www.capterra.com/p/181363/JailTracker/) [4.7 (42)](https://www.capterra.com/p/181363/JailTracker/reviews/) Starting price $240.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about eFORCE Overview ### What company size and specific industries is eFORCE built for? eFORCE is designed for public safety and justice organizations such as sheriffs offices, police departments, dispatch centers, campus police departments, independent school districts, jailers, and court officials. It is best suited for government and municipal agencies that manage law enforcement, detention, dispatch, and court operations. Features and Usability ### What are the key features of eFORCE? eFORCE offers inmate management, case management, and records management for custody, incidents, and legal files. It also includes dispatch management, warrant tracking, court management integration, and evidence management, plus reporting and analytics, workflow management, access controls, and real-time monitoring across mobile and desktop access. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does eFORCE offer? eFORCE provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided setup, webinars cover shared training sessions, documentation offers written reference material, and videos provide self-paced learning. Getting Started and Support ### What customer support options does eFORCE offer? eFORCE provides a knowledge base, phone support, 24/7 live rep, and chat. Support can cover both self-service and direct contact needs. No reviewer feedback is available here to describe response times or helpfulness, so the support experience cannot be assessed from user sentiment. ## Features AI summary Based on 947 Transportation Dispatch reviews Capterra reviewers highlight these as the features buyers value most when choosing transportation dispatch software: - **Dispatch Management** (**58%** of reviewers rated this feature as critical) - **Delivery Tracking** (**58%**) - **Billing & Invoicing** (**59%**) eFORCE supports **Dispatch Management**, but it does not include **Delivery Tracking** or **Billing & Invoicing**. Instead, it offers other important capabilities that reviewers also rate highly, including **Real-Time Monitoring** (**52%**), **Mobile Access** (**58%**), and **GPS** (**53%**). These features help dispatch teams stay connected to drivers, monitor fleet activity as it happens, and improve route visibility, helping businesses coordinate daily operations more efficiently. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases eFORCE 75 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Cell Maintenance: Track and manage information regarding maintaining inmate cells - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commissary Management: View, manage and track products available and distributed to inmates in the jail commissary. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Court Management Integration: Integration with court management software systems - Criminal Database: Database of criminal records - Custody Status Checks: Checking inmates' custody statuses - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Dispatch Management: Manage sending personnel and resources to a site as needed - Docket Management: Manage and maintain a detailed record of information and updates associated with each court case - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - Emergency Dispatch: Coordinate emergency medical response - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Evidence Management: Administration and control of evidence related to investigations/cases - Field Reporting: Formal report compiled by onsite personnel - For Federal Courts: Designed for use by federal courts - For Municipal Courts: Designed for use by municipal courts - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Incarceration Records: Includes centralized access to all legal incarceration documents per inmate (medical, criminal, personal etc.) - Incident Mapping: Track and visualize the location of incidents - Inmate Accounting: Conducting general accounting for money held for prisoners by the State (deposits, withdrawals, etc.) - Inmate Classification: Collect information about inmates' risk levels, program needs, and other information for appropriate correctional resource allocation. - Inmate Incident Management: Track and report inmate incidents to appropriately allocate resources, increase safety and minimize harm. - Inmate Information File: centralized location to view information pertaining to each inmate (criminal, medical, behavioral, etc.) - Inmate Management: Track inmates' location, community engagement, behavior, and progress over time. - Inmate Property Logs: Detailed record of all possessions belonging to an inmate that are held by the facility during their incarceration - Inmate Tracking: Track inmate location and monitor movements. - Internal Affairs Administration: Investigate incidents of misconduct attributed to officers - Investigation Management: Oversee people and resources to carry out an investigation - Legal Case Management: Systematic approach to handling legal cases, matters, or projects within a law firm or legal department - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Medical History Records: Records of patients' medical history - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Officer Shift Notes: A report/notes detailing officer activities during shifts, including any incidents. - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.8 (8) 3.8 Based on 8 reviews ## Pricing Value for money 3.8 (8) ### Starting price Free trial not available Value for money 3.8 (8) 3.8 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (12) 4.5 Based on 12 reviews ## User reviews Overall rating 4.2 Based on 12 reviews Filter by rating 5(6) 4(4) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent TG Tiffany G. City Secretary Government Relations ### "Difficult for us" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 19, 2020 This is a very new aged program. It could be more efficient for some towns. For our town of 1500 population, it was very difficult and not at all helpful. The officers did like the inventory side of the program, along with the reporting side. If they could have integrated that part with Cop Sync, they probably would have. Pros Seemed like it was going to cut our officers time down, per stop, and become a more safe and quick tool for them to use. The Officers did like the inventory and report part of this program. It is pretty top notch. Cons Being a smaller town, not close to anyone using this software at the time, proved to be more difficult. Any alerts or concerns needed to be known on a stop, are NOT known at all until that person has been flagged by hand in the system. scanning the registration, and DL, proved to take more time and depend on how quickly the system wanted to work. There were quite a few glitches (which can be expected on first time use), and difficulties with it being server based. Reasons for choosing eFORCE Chief of Police did the research on this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Carolyn C. Records manager Public Safety ### "my life on eforce" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 1, 2017 I have watched eforce evolve over the last 17 years. For the most part I like the changes. There are some that I don't like. Just a preference. The only thing right now that is making my life difficult is how slow it is to make changes and enter a case. Speed that up and I will be much happier. Send me to Hawaii for a week and my life will be great. Pros It is easy to use. Step by stop. Cons How slow it is to make changes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JF Jess F. Communications and Records Bureau Supervisor Public Safety ### "Professional, Dependable and Reliable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2017 The eFORCE software system is exactly what our agency has been needing for years! This software is user-friendly, easily managed and provides excellent data as needed. We were able to customize many aspects of the software in a way that allows us access to information that we need on a daily basis, and also gather pertinent data that we are asked for regularly. The software allows us to make data-driven decisions, and also gives us access to information to ensure transparency and communication with all of our stakeholders. Since becoming customers of eFORCE, our agency has been able to provide daily, weekly, monthly, and even annual reports that demonstrate our effectiveness in the community. The training and resource materials were exceptional and made the transition from our old system fairly simple. Additionally, the training resources are designed to allow for easy on-boarding of new staff in the future, which saves us time and effort as we bring new dispatchers and officers into the fold. eFORCE's tech support is second to none, and their staff is always willing to assist with issues that arise from time to time. They are professional and responsive, and an absolute pleasure to work with. I highly recommend this software to any agency looking for a user-friendly, consistently reliable program to address the needs of their agency. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Roxie M. Records Supervisor Public Safety ### "Comments about the software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2017 I like working on the eForce software. It's becoming a better software from when we purchased it. I have absolutely no issues with any of the support personnel, they are all great. I would like to see less issues when an update is done, but I'm also happy that eForce is trying to improve their software all the time. I was also very pleased with the last User Group conference and plan to attend again this year. Pros It is very user friendly. I like the fact that I can open an entire report into one document. Cons The fact that something may not work after an update is done. And sometimes, it will take a long time to get something fixed that was working before the update. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DR Doug R. Detention Administrator Law Enforcement ### "Eforce review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 January 18, 2017 For me, my primary use is Jail. The software does what it is made to do and it is easy to use. There are modules that do not "communicate" with other modules that would make things easier. At this time our software has been not functioning properly for several weeks due to a recent update. As with every update , once it is done , it causes things to not work properly. I realize that there may be issues other than the software that causes this, but it takes away from us performing our jobs in an efficient manner. The non functioning area have caused several problems with Inmate scheduling (Courts, Medications, Releases) to the point that our officers started creating other ways of scheduling with other software to reduce the liability to ourselves and our inmates. Pros ease of use and trainability. cost Cons It does not seem to communicate with other modules as it should. (jail, RMS, Civil) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ST Shane T. ### "Chief Turman - Rexburg Police" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 17, 2017 I love the software, makes my job easier. The only issue is speed. There is slow transitioning between windows and uploads. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Maryanne C. Dispatch Supervisor Law Enforcement ### "Dispatch Supervisor" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 17, 2017 We changed over to EFORCE in 2009 due to the lack of Customer Service in our old system. These are willing to listen to our issued, challenges and what we need for our agency. They are easy to talk to and easy to work with. We appreciate them being so personable and willing to help. Even with things that are not in the "contract" per se. Pros Able to train our users in 4 hours vs days on the old system. We love how we are able to pull information that we put in, using the ADHOC and other pre programed reports. We love how we are able to pull view only reports with other agencies on the program. We are different in that we have two locations. the browser platform allows us to have one server and accommodate. Cons The CAD runs off the platform of Silverlight. I know they are in the process of changing that. That is the hardest thing to accommodate. It is hard to know which browser certain functions work better in. Would be nice to be able to use one browser across the board for our users, not Jail in Chrome, RMS in IE, CAD in IE, Civil in Firefox. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH Debbie H. ### "Eforce Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 17, 2017 Customer support is great. I have always had a good experience with receiving assistance with issues I may have. Software is easy to learn. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Mark H. Chief Detective ### "eFORCE is very user friendly! Much more so than our old system." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 7, 2015 User friendly. Search features are fantastic! Technical support and training have been very good to us so far. We haven't been on the system long enough to find any real negatives. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Richard W. Sheriff ### "Our experience with eFORCE has been great. They have a solid product and excellent customer support." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 4, 2015 Feedback has always been a strong point of eFORCE. When we have an issue a ticket number is issued and able to track. Upon completion, administrators are emailed with an alert of the issue and fix. I never have a problem with speaking to staff who can answer questions or respond in a reasonable time. If you are a big department or little department, you will be treated with respect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/103834/eFORCE-Software-Suite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.