IntelliChoice

eFORCE Computer Aided Dispatch

4.5 / 5 4 reviews

Who Uses This Software?

eFORCE Software's target market for its CAD product includes dispatch offices, sheriffs office's, chiefs of police, deputies, lieutenants and campus police departments


Average Ratings

4 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • IntelliChoice
  • www.eforcesoftware.com/
  • Founded 2003
  • United States

About eFORCE Computer Aided Dispatch

Provides your agency an application which allows dispatchers to easily gather and capture call, incident and location information.


eFORCE Computer Aided Dispatch Features

  • Billing & Invoicing
  • Computer Aided Dispatch
  • Customer Database
  • Emergency Dispatch
  • Fuel Management
  • Mileage Tracking
  • Order Management
  • Routing
  • Scheduling
  • Vehicle Tracking

eFORCE Computer Aided Dispatch Reviews Recently Reviewed!

Fabulous, Functional and Friendly!

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: eFORCE CAD provides excellent real-time Computer-Aided Dispatch that is easy to navigate, simple to train with, and provides excellent information to aid in data-driven decision making for any agency. For the first time in the history of our department, we have immediate access to vital information that keeps our staff informed, our officers safer, and allows the administration to justify the reallocation of resources based on statistical analysis and CAD-generated reports. Units in the field are alerted immediately of calls for service and are provided critical information necessary to ensure efficient, timely responses to incidents of all types. eFORCE CAD software allows for the seamless documentation of all components of the day-to-day functions of our department and is a much needed and very welcome addition to our organization.

EFORCE is the Driving Force

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Versatile and easy to learn and operate

Cons: Some functions are limited, but are being developed

Overall: Eforce has been a driving force in our information network. They have provided a link between a couple of police agencies in our parish, and sheriff's offices around our parish which promote our information sharing without having to go through 29 channels to get information on subjects under investigations.

Recommendations to other buyers: NO

Features Need Some Help

Jan 17, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: My overall opinion of Eforce is good, although we purchased the state link feature four years ago it is still not working. It was up for a few months but crashed after the latest update. Additionally we have not been successful in attaching state returns to the deputies case report and have them be able to open the attachments. The NIBRS reporting has be a long process and it seems at times Eforce has us on a low priority list, but the state is the major hurdle to get past. We have experienced a good deal of bugs and customer support has been great about addressing and fixing most of the issues. For the cost and continuing upgrades that we receive at no additional cost, Eforce is a good buy.

Dispatch Supervisor

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: We love the training aspect. We can do the basic training for a new dispatcher in about 4 hours and a follow up advanced training after the person becomes familiar with the basic workings of the program.

Cons: The platform of Silverlight, makes it so we are only able to use IE. We would prefer other browsers due to security. It would be good to have all users, no matter the module, on one browser.

Overall: We started with the basic CAD in 2009. They took all of our suggestions and have worked with us to create the functionality that we need to be successful in dispatch. We appreciate their willingness to take ideas etc to make their product better.

Recommendations to other buyers: They are wonderful and personable. They try to help and teach anything that we ask of them. Sometimes it does take time due to development to get feature requests done, however, we do not have one that has not been done.