# Verint Automated Quality Management Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Verint Automated Quality Management Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more.

Source: https://www.capterra.com/p/104168/Impact-360

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# 

 Verint Automated Quality Management Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Verint Automated Quality Management

## What is Verint Automated Quality Management?

Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed. Agent KPIs provide performance trends with coaching and learning event markers. Alerts triggered when performance falls below an acceptable range shorten the time between identifying an issue and taking corrective action.

## What is Verint Automated Quality Management used for?

[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/)[Quality Management](https://www.capterra.com/quality-management-software/)[Compliance](https://www.capterra.com/compliance-software/)

Top alternative

Featured

Overall rating

Based on 19 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Verint Automated Quality Management

3.7 (19)

VS.

[4.9 (23)](https://www.capterra.com/p/180104/Klaus/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.5 (19)

Ease Of Use

4.9 (12)

Value For Money

3.0 (8)

Value For Money

4.8 (12)

Customer Service

3.6 (8)

Customer Service

4.8 (12)

## Verint Automated Quality Management alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.8 (156)](https://www.capterra.com/p/142813/Workpuls/reviews/)

Starting price

$6.40

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[0.0](https://www.capterra.com/p/178590/CheckIt/#reviews)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

0%

of reviewers

rated it above 4 stars

[Leaptree Optimize](https://www.capterra.com/p/10028581/Leaptree-Optimize/)

[4.8 (12)](https://www.capterra.com/p/10028581/Leaptree-Optimize/#reviews)

Starting price

$900.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10028581/Leaptree-Optimize/)

[View all alternatives](https://www.capterra.com/p/104168/Impact-360/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Audit Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Audit Trail

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

A record of all activities within the system, including user access, changes made, etc.

Compliance Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

Risk Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Third-Party Integrations

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Verint Automated Quality Management 35 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Graphical representation of data

Conduct & deliver coaching sessions to improve employee performance or facilitate development

Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs

Guidelines for conforming to environmental laws, regulations and requirements

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Compliant with HIPAA, which sets standards for sensitive patient data protection

Tracking the status of previously identified performance measurements

Boards that use custom metrics to show how leading performers compare to other individuals/teams

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Create multiple models or equations for generating scores

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Initiate collection and analysis of known risks

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

3.7 (19)

3.7

Based on 19 reviews

## Pricing

Value for money

3.0 (8)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.0 (8)

3.0

Based on 8 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.6 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.6 (8)

3.6

Based on 8 reviews

## User reviews

Overall rating

3.7

Based on 19 reviews

Filter by rating

5(2)

4(13)

3(2)

2(1)

1(1)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Advisor

Consumer Goods

### "Verint Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

July 2, 2024

Pros

The ease of use and the organization of the scheduling.

Cons

The slow loading and no way to change my breaks, less features. Plus it looked outdated

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 10, 2024

Hi there! Thank you for taking the time to share your insights with us about Verint WFM. Glad to hear that you found the solution easy to use. We also appreciate your feedback about breaks and the UI. Improvement of these areas are in the works or on our roadmap. We continuously aim to elevate the engagement of employees as part of modern, hybrid workforces by providing tools that offer flexibility and automation. Keep up the great work and feel free to add updates to your review in the future as you see fit. Cheers!

LW

Lindsey W.

Data Analyst

Alternative Medicine

### "Find a different product"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 21, 2023

Pros

I struggle to find anything I like about Verint's AQM product, especially after using other off the shelf solutions.

Cons

Everything is overly complicated. Something that would take me 5 minutes in another software will take me an hour in Verint's system. There's also an idea portal where enhancement requests can be submitted, then voted upon by other participants. Every idea I've submitted that's been voted so highly that it's above Verint's "vote threshold" and should be implemented just gets categorized as "unlikely to implement" even though it's clear the general user population wants the same abilities I do.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 29, 2023

Hi Lindsey - firstly, thank you for taking the time to provide feedback for us. We appreciate you sharing your experience with the team. So sorry to hear that the solution has not lived up to your expectations. We will have someone contact you so that we can learn more about your specific challenges. We want to do everything we can to ensure the solution is working for your business. In the meantime, please do visit Verint Academy where numerous training materials reside that may assist you. Also, thank you for submitting ideas to our Idea Portal. We do look at user ideas and evaluate them against various requirements and needs. Unfortunately, sometimes there are ideas that cannot be immediately implemented, but we often use some parts of them in other ways. Thanks again for submitting your review. Have a great day! - The Verint team

YS

Youssab S.

Workforce Analyst

Telecommunications

### "Verint Automated Quality Management"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

November 1, 2022

Pros

Easy to use and the whispering part was very good, Realtime monitoring screens are pretty amazing when it goes to monitoring the call system actions

Cons

It was taking too long with action being taken, but that was once started using and took around a month. other than that, it's pretty good!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Elias Alirio M.

Facilitator

Telecommunications

### "Great Experience for call audits"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

July 31, 2021

Pros

I like that all the features including the forms to evaluate recorded interactions for call center agents can be reached from a single screen. This tool has been really nice as it also allows to perform real time monitoring on an agent taking a call (Which can be set for video as well). This is great as sometimes you may need to give support not only on call management and procedures, but also on system navigation.

Cons

For the time I have used it I have honestly liked this to the point I have no complains. In the company I work in we have used other call audit tools for other clients we had, but with our current client we use this (We have not technically moved from one to the other), but I find Verint much visually appealing than other systems I have used.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Debra H.

Counselor

Professional Training & Coaching

### "Used to be great software...but"

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

3/10

January 10, 2020

When we first started it was a great product, and so easy to use. However, when the new and improved version came out it just completely screwed up. it now doesn't work properly and I don't think their tech team know how to fix it. We used to love it, and now we dread it.

Pros

It's easy when it works. In the past 3 months alot of problems with it working properly.

Cons

Updated and upgraded system doesn't work properly. It has alot of problems with the calls recording properly so they 'skip' parts.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Matthew S.

Customer Service Representative

Hospital & Health Care

### "Quick Playback"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

November 26, 2019

This is a great productivity and call monitoring program and it there is not much of a learning curve to get started.

Pros

I love the fact that my recorded calls are immediately available (unlike some smart phone apps, where the call is available after a few minutes) and I can scrub through the phone call easily.

Cons

I wish I could make notes on the call at specific points during the call, like on SoundCloud or many of the other audio apps out there.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BD

Brittany D.

Quality hero

Transportation/Trucking/Railroad

### "Verint review "

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

May 21, 2019

Pros

I love being able to change all the filters to see different shift coverage and the graph layout makes it easy to read and spot gaps in coverage.

Cons

Not compatable with google chrome or Firefox which means running on internet explorer is slow and inconsistent. I would love to be able to see the way it would really run on a better browser!!!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KB

Kirby B.

Customer Care Specialist

Publishing

### "Useful Schedule Tracking and Quality Monitoring with Some Flaws"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

February 17, 2019

With so many functions, this software is incredibly useful in a call center setting. I like the scheduling tracking most but wish its' many functions were a little more intuitive and streamlined.

Pros

As a customer specialist, I mainly use the software to track my schedule and adherence as well as view call evaluations. Its' best feature is schedule tracking. Not only am I able to view my personal schedule, but I can also view other representatives' schedules, making meetings easier to arrange. The software also offers different schedule views - an overview as well as a detailed view, which lists locations and color codes for easier tracking. Five minutes before a scheduled break or activity, the system will send an email notification, which makes following my schedule all the easier.

Cons

Although the call evaluation interface is clear and readable, navigating the screen can be a little cumbersome. Every time I go to view my evaluations, it asks me to open a new window and re-login. Scrolling through the comments can also be finnicky and sometimes the scrolling will freeze altogether. Other functions, such as scheduling and adherence are located in different places. For a scheduling program, it looks a little dated and isn't the most user-friendly program.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Financial Center Manager

Financial Services

### "Best scheduler "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

January 9, 2019

Pros

I love this program! Schedules are a breeze to make and it is easy to copy from week to week.

Cons

My predictions were not always the beat and could not always account for variable peaks.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JQ

Jensi Q.

Customer Service Representative

Outsourcing/Offshoring

### "Great for Productivity and Adherence"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 19, 2018

It is very important since you can use your time wisely. You can monitored the phone calls and make scans through it and you can also have a control of your own schedule, having a great production administration.

Pros

I used it on my previous job, and also I'm using it on my current one. I think it is very useful and easy to manage your time at work, you can checked your logged in time, your breaks , your days off and even your daily schedule. Also it is very useful at the time for QA you can scanned and have recorded every phone call of each agent giving you an efficient way to qualify each phone call. In the other hand, In data entry, it is also important because you can have a control of your weekly QA scores and you can also checked your failed areas.

Cons

When it comes to work at a call center, at the end of the day the adherence was not properly shown as it supposed to. Login\\Log out time wasn't marked in an efficient way. At the end of the day, Supervisor's handle the correct time of each agent.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/104168/Impact-360/reviews/)

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