Verint Systems

Impact 360

3.5 / 5 3 reviews


Average Ratings

3 Reviews
  • 3.5 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

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About Impact 360

Gives visibility to your operations to improve back-office quality, productivity and process consistency and reduce costs.


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Impact 360 Reviews Recently Reviewed!


System admin, very impressed with stability and support.

Feb 06, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: This software performs very well in a large scale enterprise environment. Very granular permissions ability.

Cons: The administrator interface is a little clunky and not extremely intuitive. We're using version 11 and hope to upgrade to version 15 soon.

Just an Average Platform

Dec 15, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: We are a large organization and recently switched away from Verint after a number of years. The overall platform works but we found a different vendor that provided more for a similar cost.

Integrated with inContact for Customer Assessment

Dec 14, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Our company uses impact 360 to playback call recordings and score customer interactions. A few incompatibilities exist with browser settings preventing playbacks from time to time but good support.