Verint Systems

Impact360 Workforce Management


4.5 / 5
5 reviews


Average Ratings

5 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

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About Impact360 Workforce Management

Workforce management solution to increase throughput and reduce costs; automate forecasting and scheduling across teams and divisions.


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Impact360 Workforce Management Features


Impact360 Workforce Management Reviews Recently Reviewed!


Best schedule software I've used

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the different features. I love the ribbons so we can pick up or lose the hours we want or don't want. I love the scorecard feature to see how my performance is. I really like the swap board. Everything is very simple to use.

Cons: One thing I don't like is that when we trade a shift or make another change, then the system won't let me add more hours once I've let some go. It may not be the software it may be how it is set up, I'm not sure. But, that is the only issue I have with it.

Very easy to pick up and drop hours. Simple to use.

Jul 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to see my schedule in a graph and use the ribbons to pick up or drop hours. It is very simple to use. The swap shift page is very easy to use and I like being able to see then shift trades by date and time. The scorecards are great once you understand them.

Cons: It does take some getting used to and it takes time to learn which settings are the best for what you are wanting to do. I have not had any real issues with using it and learning it.

Overall: It is very easy to use, and the graphs are great to pick up or drop hours.

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Easy to Understand

Sep 04, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The tool is very straighforward especialky with it's functions

Cons: The tool is usually web based and has delays

Overall: Neutral. It can be improved if it has better reporting tool

The more we use it the more we like it.

May 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software really integrates everything. We use it at work in the work force management department and it has helped us to save a lot of time thanks to its integration.

Cons: I hate working only with the mouse. With this software, the keyboard shortcuts and fast work is almost null.

Apr 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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