Who Uses This Software?

Hotello is the hospitality management system of choice for hotels and establishments of 20 rooms or more. It is available in English and French.


Average Ratings

60 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $180.00/month
    See pricing details
  • Pricing Details
    Pricing is based on the number of concurrent users and modules chosen.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Mingus Software
  • mingus-software.com/en/hotello/
  • Founded 2001
  • Canada

About Hotello PMS

Hotello, by Mingus Software, manages all aspects of the hotel in one place: Booking engine, GDS, CRS, Revenue manager, Task manager, Marketing emailing and many others. By using a cloud solution and the most advanced marketing and statistical tools available, Hotello provides flexible and reliable software that optimizes hotelier performance.


Hotello PMS Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental

Hotello PMS Reviews Recently Reviewed!


The customer service alone makes this a wonderful product!

Feb 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service! Prompt, efficient, and friendly, it is by far one of the best!

Cons: The learning curve can be difficult.

It's different reports can be customized but there is no easy way to do so by ourselves.

Overall: Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.

Recommendations to other buyers: It would be great to have resources to help us customize the reports.

Vendor Response

by Mingus Software on March 20, 2017

Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello and that the support team is up to your expectation.

The support team is happy to customize the different reports for you. As the reports gather a lot of information as you say, there are no easy way to do it.

Thank you again!

Good for HĂ´tels with not a lot of meeting space

Feb 15, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The overall room management platform

Cons: The banquet Platform prevents me from effectively managing all my congress floor.

Overall: It is a well presented, easy to use and fun to work with Software for the room management. It lacks on the banquet management since the Platform looks like it was a "copy and paste" from the room Platform, without the adjustments needed for the banquets. If you have 5 and Under meeting space to manage, this software is perfect. If you have more than that, wait until they make serious changes on the Platform.

I do love the software, but its not convenient enough to manage 18 meeting rooms.

Recommendations to other buyers: Again, if you have a small meeting space this is good for you.

Vendor Response

by Mingus Software on March 20, 2017

Thank you for taking the time to give us your feedback!

We are trying to consistently improve our plateform. You are more then welcome to send us (support@mingus-software.com) your different need that you have so that we can send it to the developers.

Thank you again for your review!

Customer support alone makes this a wonderful product to use!

Feb 15, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It integrates pretty much everything needed to run a hotel smoothly.

Cons: It's hard to figure out the code to edit and customize the reports.

Overall: We have been using Hotello since 2009 and have had a great experience with it. It is fairly easy to use and learn and the customer support from Mingus Software is one of the best we have ever seen. Efficient, friendly and quick, we really love our experience whenever we hit any hiccups.

One small point, it would be nice to have some information on how to customize the different reports. Otherwise, we are very happy!

Vendor Response

by Mingus Software on March 20, 2017

Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello and that the support team is up to your expectation.

The support team is happy to customize the different reports for you. As the reports gather a lot of information as you say, there are no easy way to do it.

Thank you again!

Easy to use and evolutive software for Hotelier

Aug 22, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Yield Management module is perfect to manage all rates, availabilities and restrictions for all rate plans, and for all channel managed rates.

The Marketing features is also extremely convenient for our sales team, for our markets scopes and for our emailing campaing.

Cons: The software would definitively gain in value if the Software would have a Rate Optimization System that would be able to recommand rates and inventory mangement based on : previous year performances, on the book forecasts, outliers, city compression demands, remaning demand, etc.

Overall: As my position of ecommerce, revenues and distribution manager, I am asked on a daily basis to manage the rates, the inventory and the numerous 3rd parties the Hotel works with. Hotello is a easy to use, evolution according the new trends and designed to manage Rates and Inventory easily.

Recommendations to other buyers: Amazing customer service whenever you have a question. Numerous reports in the database that help for taking/making a decision.

A great option for a more traditional PMS

Jul 18, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It functioned as expected. A very mature product, so it's very stable, and has all the features to compete with Opera et al. Definitely a whole lot cheaper. If you're planning to use a server or workstation based PMS, there's really no reason not to consider Hotello.

Cons: Even though they now have a cloud based option, it's not natively cloud, a bit of a workaround.

Still a server based PMS that will forever be catching up to native cloud solutions.

Not enough integrations, especially to modern products. Reports were customize-able, but very difficult to do so. No drag and drop calendar.

Really nice to work with

Feb 15, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use. We can do a lot with it.

Cons: There is still updates to come for the banquet software. Hopefully that will correct the problems we have right now.

Overall: I have been working in different hotels with different softwares and I think Hotello is one of the most «friendly» one I have been working with. It's easy to use, you can do a lot of tasks with it. We also have a software for our marina and our spa. It would actually perfect it there would be a way we could use Hotello for these spheres of our businessa as well.

Recommendations to other buyers: It would be great if there was a way to adapt Hotello for a spa and a marina.

Good but can they do more?

Aug 09, 2016
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They have to add a search button. Online support live. Sometimes we need help and the time it take it's too late.

Cons: Lots of repports, lots of options dans user friendly

Overall: Hotello is user friendly. I like to use this program but they have to upgrade there options. Search button, more repport available.

Recommendations to other buyers: Can we add an auto export repport for each day? I have a total of 7 reports that I have to download each day and I would like Hotello make it automaticly.

Perfect solution for busy people

Aug 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Any action you have in mind, just look for the icon and click on it: it is done!

Cons: one thing is a little tricky is if you have someone staying for 2 weeks and on day 03rd you have to change room: the rate changes a little tricky but nothing major

Overall: Friendly use of Hotello makes life easy to train fast and efficiently new employees even if they don't have much computer knowledge.

Leadership

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Friendly software

Cons: so far I do not have

Overall: I have been working with Hotello for over 5 years and I am fully satisfied in all areas. The staff is competent. I recommend this company and this software at all. Thank you to the Hotello team for your generosity with us!

Recommendations to other buyers: Get yours

Hotello used by Joanne (HCMQ)

Aug 08, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The daily night audit is quite easy to do.

Intuitive software, the arrivals are quick to do.

Cons: When doing an arrival, the notes are popping twice. Once would be enough since we have to click a key to get it close.

Overall: I now use Hotello since 2 years (night audit shift).

Before, I've worked with another software at an hotel for 2 1/2 years, and I really prefer yours.

Recommendations to other buyers: Keep up the good work!

Efficiency Plus

Aug 17, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Versatility

Cons: It crashes too often.

Overall: When it's not crashing, it's a wonderful tool. It covers all required and necessary aspects of a hotel reservation and is very easy to adjust if need be.

Recommendations to other buyers: Update the postal codes.

my experience with Hotello

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to understand and work

Overall: Since 2 years I am working with Hotello and I love it it is my first time in Hotel and it is great. Any time I need help somebody is there to help me.

Recommendations to other buyers: no everything is alwright

Great support Service

Feb 20, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User Friendly for employees

Cons: No as complete as a program from a branch (hotel).

Overall: Hotello is user friendly and you have a great support service. The formation each month is really appreciated.

front desk

Aug 11, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use

Cons: when we have something we don't like you fix it

Overall: My experience was very easy to learn and when you trained some one. I like working every day with this.

every template is clear.

Capterra loader

Fully compatible with your system installed in your hotel and is in the cloud.

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is absolutely compatible with any system that previously has its hotel establishment and that makes it versatile and demanding. It is in the Cloud and that makes information accessible in a fast way and from the device available, avoiding large investments in storage equipment and hosting of information that makes the access to data cumbersome.

If main feature is that it works as: booking engine, GDS, CRS, revenue manager, task manager, marketing email and many others.

Cons: Finding a flaw in a system so friendly and versatile for the management of a hotel is difficult, because any aspect of failure is forgotten when we see the great benefits of this system and even better when it collaborates to keep the guests satisfied, The joy of a client and thanks for the good service always erase any failure that could have the Hotello PMS system.

Overall: It is an advanced property management software that helps you run all your operations smoothly and accurately, and helps keep your guests happy.

Adjointe Ă  la direction

Aug 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: billing

Cons: email address are not recorded in reports.

Overall: I take care to book the groups, do the corporate agrement and billing . For 2 years , I always learn a little more.

Great software

Feb 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We use hotello and its works really well. We have some particular issue sometime and the staff always try to help us.

Good service

Aug 09, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Yield management and stats very visual

Cons: I cannot open twice the same window, I cannot put in a reservation more than one rate plan, I cannot do anything else is the PMS while I have a report running and a "last reservation updated" bouton would be nice.

Overall: Always have a great service with the support team. Overall we enjoy working with Hotello, but some of the features are not quite on point.

hotello review

Aug 11, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: friendly

Cons: some plus could be added to make links faster

Overall: friendly program to keep track and organize all the tasks regarding your business.

But it is the first time i see that someone must write at least 100 characters in order to give a review and participate in something. theres really not much to say when we consider that the perf the program it is mostly perfect. It is easy, clear, organized, fast, efficient, accurate, versatil, etc..

New participant

Feb 15, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The use of Reservit to reduce the number of rooms available as they are selected.

Cons: lots of clicks and very small printing

Overall: I now find Hotello very useful to accompany reservation on line. I find it a bit difficult and complicated to use, cause I am used to a very primary room program. We need nowedays this new technology I guess. We had a new room program installed last spring, so it was pretty hard to learn all of this .....

Vendor Response

by Mingus Software on March 20, 2017

Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello. We understand that it can be hard to learn at the begining. Our advise is to follow as much as you can the online training. Also on our web page you will find the customer center that provides you with a few videos that will help you understand some manipulation.

Great experience

Mar 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Hotello has been useful for our daily operations. The statistic report is so useful for our sales and marketing operation.

I like for daily use

Sep 01, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 2 ways

Cons: Lack of important reports

Overall: First time of my life with this systme, was working with IQware before and not so much changed, so pretty satisfied for the price.

Recommendations to other buyers: Non

Great an simple

Aug 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I really like how user-friendly Hotello is. It is super practical ! There is a lot of options which makes it perfect for every kind of company.

Easy

Jul 08, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Hotello is a very easy systeme to use. When I started at the Capitole, I was stress about learning everything because I was at the box-office and I have a lot of systeme to work with. But hotello was not complicated. It is easy to use and everything is clear. I can do a reservation in less than 7 minutes if a client call me and already know exactly what he wants! That maka reservation so much better ! Before I didnt want to do package because I thought it was caomplicated, but not at all, now I love working with Hotello !

Vendor Response

by Mingus Software on July 09, 2015

The Yield Management module that we started using not long ago is easy to use and allows us to get the big picture of our hotel and objectives in just a few seconds. Furthermore, I want to emphasize on the efficiency of the support team, their courtesy and speed of responses. Bravo and thank you!

Easy to learn, missing somes features

Jul 08, 2015
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: I am still new to this software, as a sales manager, I don't use it as often as before when I was in operations. I used to work with Opera. It is more complicated but as way more features. Quickly, here is what I think is missing:

-Check-in/check-out reservation process

-Using a credit card authorization already in the system for another reservation, instead of going back to the previous reservation and move the charges.

-Routing process, every thing must be done manually which causes more errors

Some far, here is what I notice. Hope it is clear.

Vendor Response

by Mingus Software on July 13, 2015

Thank you for your comments. We have taken notes of your suggestions and have submitted them to the programming team.

We are new on bord but so far, it's good!

Jul 08, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have just start to used hotello. The system seems to be really userfriendly, easy to used... The team of support are really friendly and easy to work with. I would appreciate to be able to take my webminar whenever I wan and not on fix schedule, I think they are working on that, that's going to be a real good improuvement!

Vendor Response

by Mingus Software on July 13, 2015

Thank you for your comments. We are currently working on a Hotello Univercity, that would allow you, just as you suggest, to watch our training sessions at your convenience. It's a big project to undertake and we hope to have good news for you soon.

it was hard the first time alone,, then with the webinaire reception 2 all cleared up by the minute

Jul 08, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: pros,

easy to use, more detailed information for the management and marketing, all in one use for the reception users and many ways to access the details

cons

go directly to my last reservation

split a bill when the other person has given a deposit

enter a payment in a bill that was an account receivable when we merged and this bill is total

therefore the taxes are included. Can I add a restaurant revenue with the total amount as payment when I don't have the original charge ?

Vendor Response

by Mingus Software on July 13, 2015

Thank you for your suggestions. We will bring them up to our programming team.

Best Hospitality Management Software

Nov 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We work with Hotello for more than 5 years and as we tried other Hospitality Management Software before we can say that we really enjoy to work with Hotello. When we have a problem or question we can speak to someone easily. They care about helping us quickly and efficiently. We can always reach the same team and they know us and our needs.

Vendor Response

by Mingus Software on November 25, 2015

Thank you for your great review. Our support team strives to offer an efficient and personalised service. We always take into account the type of establishment you are to provide you with the best solution.

easy to use

Jul 09, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been using this software system for two years now and it is actually quite easy to use.

It is easy to track customers, track their stays, create packages, take down notes or special needs that certain customers may have.

The one thing that I have noticed about this program that is a con: sometimes, if you are revising a customer's folio, the dates of the stay can automatically change if you don't exit correctly.

Vendor Response

by Mingus Software on July 13, 2015

Thank you for your comments. This is a very curious situation and our technical support team will contact you shortly.

A very Good tool

Mar 14, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use

Overall: It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance.

Easy, complete and fabulous

Jul 07, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Hi like to work whit this software beacause it's make the work easyer and i can learn more and more every day about hotello . I like the news to !! It's a complete software and every hotels may have this software :)

Vendor Response

by Mingus Software on July 09, 2015

Thank you for your great comments. We love writing the news to inform you about different trends, and we try to get the conversation started within your teams!

Great product and services !

Nov 10, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We work with Hotello for more than 5 years and we're very satisfied. They have a great and efficient team at technical support. The software provides many important features such as : yield management, hMarket view, banquet management and much more.

Vendor Response

by Mingus Software on November 14, 2014

Thanks Etienne, we always appreciate working with positive hoteliers that are looking to be more profitable.

Great software!

Mar 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I teach Hotello and I find the system user friendly and easy to use. I am currently replacing a colleague on maternity leave who was initially teaching the course. Although I had done my training in January I felt that my training was far and I was a bit concerned that all my newly acquired knowledge went into short-term memory. I was quickly reassured after getting back into the system and playing around with the information.

Easy,multifunctional.

Jul 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have never had arguments against using this programme. It is very easy in use, solves all the tasks of the hotel. The interface is nice and not complicated.I have experience using other softwares and I would rate Hotello as the best for now.

Hotello service

Feb 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: I made some on-line training. The information was very relevant and explained well. I occasionally have to have access in the service of support and the received assistant is very appreciated.

A Great Software!

Mar 18, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: I love working with Hotello, because it is easy to work with. There are a lot of functionality, therefore it makes the customer's experience even more remarkable with a better service.

Love to work with the most information in one page

Jul 07, 2015
4/5
Overall

5 / 5
Ease of Use

3 / 5
Customer Support

Comments: Love to work with the most information in one page

Also the system remember clients infos for garantee or vip action

OVERVIEW of all room category + avaiability+out of other room+Groups etc...

Great Tools!

Excellent...Always

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly

Cons: come in packages...

Overall: We uses hotello since 2009 and, each year, we are happy to see that they continue to improve it, based on the user's comments.

I am very please with this software

Jul 09, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I used the system since 2011, and I am very satisfied with the services, system, customer service, and everything else. Thank you in the Hotello Team for making my job so easy.

Exceptionally user friendly, but could be better in allowing much more folio edits.

Jul 10, 2015
3/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: Pros: Nice interface design

Folio management is practical and easy to get to..

Night Audit is very efficient and precise

Report system is easy access

Cons:System can be much faster

There are some on going technical glitches with the system

Does not allow user to edit or add notes to automatically booked reservations

System should include different ways to get to access points

Interfact is effiecent yet could look much sharper to the eye

its amazing

Jul 11, 2015
4/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

Comments: I didnt have any experience with hotel software but with hotello it's like i was doing that all my life !! it's easy to use and the help section it's really complete !

So much easier

Feb 16, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Booking, confirmation, billing and invoice ... in a couple of clic ! Keeping tabs on who did what and when or why is easier than ever.

Sales Director

Mar 20, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Hotello is user friendly and help is never far away when I need it! They are always updating Hotello to make it better! Great job.

Great product

Mar 08, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I work h Hotello since 3 years. It's easy to work The interface is easy to understand. The customer support is always avalaible.

Friendly user

Jul 08, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Friendly user, simple, fast and efficient customer service. Improvement: to be able to make changes when the check out is done, for individual and for groups.

Good

Jul 08, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Very usefull ! There is some issues sometimes like it laggs or if you copy an event, it doesn't copy all the détails. But, it's a very good program.

Les Chalets du Parc

Feb 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: It's a very useful tool and easy to understand. All data are preserved and many reports can be produced.

excellent

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: hi...we have a very good services...it's easy of use . we are satisfied with the quality of the support

Overall performance is good.

Feb 19, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Comments: It is strange that after charging the client's credit card it tells that the server is not good and money was not taken from the credit card.But later it shows that the amount is taken.

Vendor Response

by Mingus Software on March 20, 2017

Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello. When you do have issues with credit cards or anything else, please do not hesitate to contact the support.

Thank you again

Easy to use

Jul 08, 2015
5/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: It's a great program and it's ease of use is a great benefit. it's organized and easy to train new staff.

I always get a gook service when needed

Jul 07, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: some problem sometimes with the screen not always clear. In general the system is easy to use

Good working software

Jul 07, 2015
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Never had problems with it, working pretty well, easy interface but could look a bit nicer.

Very easy

Jul 09, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The software is very easy to use. Everything is clear and logical.

can't live whitout it !

Jul 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: always someone to follow up on bugs, no bullshit added !!

creates groups and take reservations

Jul 08, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: it's my first times with hotello and i like work with it.

Helpful

Jul 17, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Very friendly and helpful support team.

i love it

Jul 16, 2015
5/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: it's easy to use and very efficiencly

Easy and efficient

Jul 07, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Wonderful team and software!

Hotello is the best!

Jul 10, 2015
5/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Very suitable Software!

accounting

Jul 08, 2015
3/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

Comments: The help menu is easy to understand. I refers to the need