# Hotello Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hotello the right Hospitality Property Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/104276/Hotello-PMS/reviews --- Hotello 4.5 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Hotello Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews DC Daniel C Revenue managerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “Managing rates is made easier by the accessibility and presentation of data.“ May 26, 2021 FM Frédérick M Directrice de l'hébergementHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The banquet platform is not optimized for hotels that have multiple (more than 5) meeting rooms.“ February 4, 2021 NM Nadia M OwnerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “We have better overall performance and less employee turnover because it simplifies a variety of tasks. “ May 5, 2021 NM Nadia M OwnerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “This software allowed our team to improve our efficiency and our productivity. “ May 5, 2021 MM Marie M Directrice de réceptionHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Easy to use, and the customer service is very quick, efficient“ April 27, 2021 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cristina Marcano L. E-Coach Senior ILC Academy Used the software for: ### "Fully compatible with your system installed in your hotel and is in the cloud. " May 29, 2018 5.0 It is an advanced property management software that helps you run all your operations smoothly and accurately, and helps keep your guests happy. Pros It is absolutely compatible with any system that previously has its hotel establishment and that makes it versatile and demanding. It is in the Cloud and that makes information accessible in a fast way and from the device available, avoiding large investments in storage equipment and hosting of information that makes the access to data cumbersome. If main feature is that it works as: booking engine, GDS, CRS, revenue manager, task manager, marketing email and many others. Cons Finding a flaw in a system so friendly and versatile for the management of a hotel is difficult, because any aspect of failure is forgotten when we see the great benefits of this system and even better when it collaborates to keep the guests satisfied, The joy of a client and thanks for the good service always erase any failure that could have the Hotello PMS system. Review Source DC Daniel C. Revenue manager Hospitality Used the software for: 2+ years ### "Excellent system and service" May 26, 2021 5.0 Overall we have enjoyed working with Hotello and the people at Mingus. The software is a major improvement over our prior PMS and has allowed us to be much more efficient because the system allows us to do our work more quickly and with more automation. When we have an issue there service team is very responsive which saves us the time and effort of trying to figure things out on our own. Pros The software is intuitive and easy to learn and use. It has all the features that we require and strong reporting capability. Managing rates is made easier by the accessibility and presentation of data. We changed from an existing system to Hotello for one property and started new with Hotello in another and in both cases implementation went smoothly due to the excellent service staff that the company employs. Cons One area of improvement would be having an in house booking engine that would create a more seamless integration with Hotello. The current system works very well but is not as user friendly as Hotello. Overall it is not a major area of concern. Alternatives considered [Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/) Reason for choosing Hotello After spending quite a bit of time researching and talking to both companies we decided that Hotello offered the best combination of features and personalized service at a fair price. Pricing was not the deciding factor. The attention that the company shows its clients is really why we made the decision and are still very happy with it. Review Source Response from Hotello May 28, 2021 Good morning Daniel, Thank you so much for taking the time to share your experience with Hotello. We are so glad to work with you and your team! Rest assured that your comments will be shared with our team and will help us improving our solutions. Best, DB Djenabou B. Marketing Director Hospitality Used the software for: 1-2 years ### "A very Good tool" March 14, 2017 3.0 It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance. Pros Easy to use Review Source BT Benoît T. Front Desk Manager Hospitality Used the software for: 2+ years ### "Hotello Softwar usage" May 26, 2021 4.0 Hotello software is good, very good. I do like it and have been using it at different properties. Great customer service and fast. Pros The software is easy to use and friendly. Many different options in all areas. Cons Configuration of room rates. Some steps have to be repeated to configure rates with the room types. Alternatives considered [SMS|Host](https://www.capterra.com/p/159986/SMS-Host/)[Maestro PMS](https://www.capterra.com/p/2437/Maestro-PMS/) Reason for choosing Hotello A company located in Montréal. French and English available. Great support. Switched from [IQware](https://www.capterra.com/p/2409/IQware/) Support and customer service was very poor. Review Source Response from Hotello May 28, 2021 Hi Benoit, Thank you so much for sharing your experience with Hotello! It's a real pleasure to work on a daily basis with you and your team at Hotel Sacacomie. All of your comments will be taking into consideration and will help us improving our PMS. Best regards, CG Catherine G. Convention services manager Hospitality Used the software for: 2+ years ### "User friendly and efficient" March 12, 2021 5.0 Pros Excellent technical support and they keep updating you with new tools or services available. Well organized for migration and training. Good partnership with specialists from different service branches. Cons Reports are customizable, but difficult to do so by yourself. Alternatives considered [Opera 3](https://www.capterra.com/p/162632/Opera-3/) Reason for choosing Hotello Extremely expensive Switched from [IQware](https://www.capterra.com/p/2409/IQware/) Poor service/tech support and extremely expensive. Review Source Response from Hotello March 18, 2021 Hello Catherine, thank you so much for sharing your experience with Hotello! We are glad that you are satisfied with our software and services. It's a real pleasure for us to work with your team at Le Grand Lodge Mont-Tremblant. Best regards, AN Aurélien N. Front Office Manager Hospitality Used the software for: 6-12 months ### "Good Software" February 1, 2021 4.0 Pros The process to learn how use the product is easy. Quick learning. The front desk proceed to Check-in / Check-out more quickly. This aspect satisfy the guests. Night audition,end of shift, groups module more easy. Cons Reports to improve ( too long to load) Groups module not really suitable for hotel use. (when the group is in House, if we want to modify prices or rate type, we have to change it manually in each room.) First time i see that on PMS Software !!! Impossible to incremente a pre authorization when a guest extend his stay. We have to proceed to a new transaction. Not practical Alternatives considered [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Switched from [IQware](https://www.capterra.com/p/2409/IQware/) PMS too old and not suitable for a hotel in 2020. Review Source Response from Hotello February 5, 2021 Hi Aurelien, Thank you for sharing your experience! Glad to read that you are satisfied with our software's ease of use and our customer service.Rest assure that your feedback regarding reports has been transferred to our Product team. Best, FM Frédérick M. Reception manager Hospitality Used the software for: 2+ years ### "Good for Hôtels with not a lot of meeting space" February 15, 2017 4.0 It is a well presented, easy to use and fun to work with Software for the room management. It lacks on the banquet management since the Platform looks like it was a "copy and paste" from the room Platform, without the adjustments needed for the banquets. If you have 5 and Under meeting space to manage, this software is perfect. If you have more than that, wait until they make serious changes on the Platform. I do love the software, but its not convenient enough to manage 18 meeting rooms. Pros The overall room management platform Cons The banquet Platform prevents me from effectively managing all my congress floor. Review Source Response from Hotello March 20, 2017 Thank you for taking the time to give us your feedback! We are trying to consistently improve our plateform. You are more then welcome to send us (support@mingus-software.com) your different need that you have so that we can send it to the developers. Thank you again for your review! NM Nadia M. Owner Hospitality Used the software for: 2+ years ### "Upgrading productivity" May 5, 2021 5.0 The business is always innovating which allows customers to get state-of-the-art service (ex. automated kiosks, housekeeping, etc). Great support team! Pros This software allowed our team to improve our efficiency and our productivity. We have better overall performance and less employee turnover because it simplifies a variety of tasks. Cons The business is integrating new features in order to stay up-to-date with current demands, and this is an asset for users. However, the visual aspect (user-friendliness) of their out-of-house projects must be adapted to assure the same quality and visual standard we are used to with Mingus software. Review Source Response from Hotello May 10, 2021 Hello Nadia, Thank you so much for sharing your experience with Hotello! It's a real pleasure to work with you and your team at Motel Fraser. Best, EC Emilie C. Front desk supervisor Hospitality Used the software for: 2+ years ### "Good software for a hotel" February 21, 2021 5.0 Pros The software is mostly intuitive. Their marketing team is really helpful in giving advice on the best products for our needs. Cons Customer service outside of business hours is not great. It has happened more than once that we had a problem with the software during the weekend which needed to be fixed urgently, and the on-call technician would not pick up his phone, and his voicemail was full so we couldn't request getting a callback. Review Source Response from Hotello March 18, 2021 Hi Emilie, Thank you for taking the time to share your experience with Hotello! We are happy to read that you are satisfied with our software. Also, rest assured that your comments on our customer service have been taking into account. Best, HN Hans N. Owner/Manager Hospitality Used the software for: 2+ years ### "A great option for a more traditional PMS" July 18, 2018 5.0 Pros It functioned as expected. A very mature product, so it's very stable, and has all the features to compete with Opera et al. Definitely a whole lot cheaper. If you're planning to use a server or workstation based PMS, there's really no reason not to consider Hotello. Cons Even though they now have a cloud based option, it's not natively cloud, a bit of a workaround. Still a server based PMS that will forever be catching up to native cloud solutions. Not enough integrations, especially to modern products. Reports were customize-able, but very difficult to do so. No drag and drop calendar. Review Source KN Kassandra N. Lodging Manager Hospitality Used the software for: 6-12 months ### "Good service" August 9, 2016 5.0 Always have a great service with the support team. Overall we enjoy working with Hotello, but some of the features are not quite on point. Pros Easy to use. Yield management and stats very visual Cons I cannot open twice the same window, I cannot put in a reservation more than one rate plan, I cannot do anything else is the PMS while I have a report running and a "last reservation updated" bouton would be nice. Review Source MM Marie M. Directrice de réception Hospitality Used the software for: 2+ years ### "Great customer service" April 27, 2021 4.0 Pros Easy to use, and the customer service is very quick, efficient Cons everything have a limit. It is not possible to send a guest the confirmation reservation that include 2 packages or à la carte extra. Only 1 package is sent with the confirmation letter to the guest Review Source Response from Hotello April 28, 2021 Hi Marie, Thank you so much for taking the time to share your experience with Hotello. We are glad that you have an excellent experience with us and it is a real pleasure to work with you and your team at La cache a Maxime. Best regards, GG Gabriela G. DOSM Hospitality Used the software for: Less than 6 months ### "Userfriendly software" February 23, 2021 5.0 Pros The product is very user friendly, easy to learn, read and use/book. Cons I am not able to tell yet as we have not used the software long enough. Review Source Response from Hotello March 18, 2021 Hi Gabriela, Thank you for your review, we are glad to read that you are satisfied with our Hotello PMS and it's a pleasure to work with Chateau Versailles team. Best regards, VB Vincent B. Corporate Sales Manager Used the software for: ### "Easy to learn, missing somes features" July 8, 2015 4.0 I am still new to this software, as a sales manager, I don't use it as often as before when I was in operations. I used to work with Opera. It is more complicated but as way more features. Quickly, here is what I think is missing: -Check-in/check-out reservation process -Using a credit card authorization already in the system for another reservation, instead of going back to the previous reservation and move the charges. -Routing process, every thing must be done manually which causes more errors Some far, here is what I notice. Hope it is clear. Review Source Response from Hotello July 13, 2015 Thank you for your comments. We have taken notes of your suggestions and have submitted them to the programming team. CV Caroline V. General Manager Used the software for: ### "Best Hospitality Management Software" November 24, 2015 5.0 We work with Hotello for more than 5 years and as we tried other Hospitality Management Software before we can say that we really enjoy to work with Hotello. When we have a problem or question we can speak to someone easily. They care about helping us quickly and efficiently. We can always reach the same team and they know us and our needs. Review Source Response from Hotello November 25, 2015 Thank you for your great review. Our support team strives to offer an efficient and personalised service. We always take into account the type of establishment you are to provide you with the best solution. MK Mathias K. Researcher Research Used the software for: Less than 6 months ### "Smart and powerful Property Management System" April 1, 2019 5.0 Pros Cloud-bases property management system that brings smart tools for data acquisition and analysis. Great front-end and back-end, all user-friendly. Cons Not much negative to say about this software, maybe the graphics of the user interface deserve an update, but that's really a minor point. Review Source AF Amy F. Professor in Tourism Management Professional Training & Coaching Used the software for: Less than 6 months ### "Great software!" March 21, 2017 4.0 I teach Hotello and I find the system user friendly and easy to use. I am currently replacing a colleague on maternity leave who was initially teaching the course. Although I had done my training in January I felt that my training was far and I was a bit concerned that all my newly acquired knowledge went into short-term memory. I was quickly reassured after getting back into the system and playing around with the information. Review Source GB Gloria B. Used the software for: ### "A Great Software!" March 18, 2017 4.0 I love working with Hotello, because it is easy to work with. There are a lot of functionality, therefore it makes the customer's experience even more remarkable with a better service. Review Source jC jesse C. receptionnist Used the software for: ### "its amazing" July 11, 2015 4.0 I didnt have any experience with hotel software but with hotello it's like i was doing that all my life !! it's easy to use and the help section it's really complete ! Review Source SG Sylvie G. Used the software for: ### "So much easier" February 16, 2017 4.0 Booking, confirmation, billing and invoice ... in a couple of clic ! Keeping tabs on who did what and when or why is easier than ever. Review Source MG Mario G. Used the software for: ### "Les Chalets du Parc" February 16, 2017 4.0 It's a very useful tool and easy to understand. All data are preserved and many reports can be produced. Review Source LD Louisette D. front desk clerk Used the software for: ### "I always get a gook service when needed" July 7, 2015 5.0 some problem sometimes with the screen not always clear. In general the system is easy to use Review Source sC stéphanie C. directrice ajointe aux opérations / ventes Used the software for: ### "creates groups and take reservations" July 8, 2015 5.0 it's my first times with hotello and i like work with it. Review Source AH Amanda H. Hotel Management support Used the software for: ### "Helpful " July 17, 2015 4.0 Very friendly and helpful support team. Review Source GS Ghazi S. Night Audit Used the software for: ### "Hotello is the best!" July 11, 2015 5.0 Very suitable Software! 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