# Page 3 | Hotello Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Hotello the right Hospitality Property Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/104276/Hotello-PMS/reviews

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Hotello

4.5 (89)

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Last updated August 24th, 2025

# Page 3 - Reviews of Hotello

## Showing most helpful reviews

Showing 51-75 of 89 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JD

Joanne D.  
Night clerk (Veilleur de nuit)  
Hospitality  
Used the software for: 1-2 years

### "Hotello used by Joanne (HCMQ)"

August 9, 2016

5.0

I now use Hotello since 2 years (night audit shift). Before, I've worked with another software at an hotel for 2 1/2 years, and I really prefer yours.

Pros

The daily night audit is quite easy to do. Intuitive software, the arrivals are quick to do.

Cons

When doing an arrival, the notes are popping twice. Once would be enough since we have to click a key to get it close.

Review Source

ET

Evelyne T.  
Assistant Manager  
Hospitality  
Used the software for: 2+ years

### "Great support Service"

February 20, 2017

4.0

Hotello is user friendly and you have a great support service. The formation each month is really appreciated.

Pros

User Friendly for employees

Cons

No as complete as a program from a branch (hotel).

Review Source

nA

nancy A.  
front desk  
Hospitality  
Used the software for: 2+ years

### "front desk"

August 11, 2016

4.0

My experience was very easy to learn and when you trained some one. I like working every day with this. every template is clear.

Pros

easy to use

Cons

when we have something we don't like you fix it

Review Source

SP

Sandra P.  
Front Desk  
Hospitality  
Used the software for: 2+ years

### "Efficiency Plus"

August 17, 2016

4.0

When it's not crashing, it's a wonderful tool. It covers all required and necessary aspects of a hotel reservation and is very easy to adjust if need be.

Pros

Versatility

Cons

It crashes too often.

Review Source

sC

stephanie C.  
adjointe à la direction  
Hospitality  
Used the software for: 2+ years

### "Adjointe à la direction"

August 11, 2016

5.0

I take care to book the groups, do the corporate agrement and billing . For 2 years , I always learn a little more.

Pros

billing

Cons

email address are not recorded in reports.

Review Source

mG

manon G.  
manager  
Utilities  
Used the software for: 2+ years

### "my experience with Hotello"

February 15, 2017

5.0

Since 2 years I am working with Hotello and I love it it is my first time in Hotel and it is great. Any time I need help somebody is there to help me.

Pros

easy to understand and work

Review Source

MA

Martin A.  
General manager  
Hospitality  
Used the software for: 2+ years

### "Great software"

February 15, 2017

4.0

We use hotello and its works really well. We have some particular issue sometime and the staff always try to help us.

Review Source

ML

Maribel L.  
Profesora Titular Universitaria  
Education Management  
Used the software for: Less than 6 months

### "The whole hotel operation in your hands"

February 26, 2019

5.0

This software is a strategic tool as well as an operational one that functions as booking engine, revenue manager, task manager, email, marketing management and many other applications, adapting to the needs of the company. Thus contributing to the satisfaction of customers through the provision of quality service.

Pros

The information regarding the management of the establishment is stored in the cloud and that makes it accessible quickly and from anywhere, at any time and through any platform or device, avoiding large investments in equipment that serve for the collection of data and making it easier to handle. It is also compatible with any other system previously used for the operation of the hotel establishment.

Cons

The company's data is hosted on the provider's servers (cloud) and accessed through a web browser through the Internet, which creates a total dependence on the provider and of course that the internet connection does not present faults.

Review Source

MT

Monica T.  
night auditor  
Hospitality  
Used the software for: 6-12 months

### "hotello review"

August 11, 2016

5.0

friendly program to keep track and organize all the tasks regarding your business. But it is the first time i see that someone must write at least 100 characters in order to give a review and participate in something. theres really not much to say when we consider that the perf the program it is mostly perfect. It is easy, clear, organized, fast, efficient, accurate, versatil, etc..

Pros

friendly

Cons

some plus could be added to make links faster

Review Source

LD

Lucille D.  
Propriator  
Restaurants  
Used the software for: Less than 6 months

### "New participant"

February 15, 2017

5.0

I now find Hotello very useful to accompany reservation on line. I find it a bit difficult and complicated to use, cause I am used to a very primary room program. We need nowedays this new technology I guess. We had a new room program installed last spring, so it was pretty hard to learn all of this .....

Pros

The use of Reservit to reduce the number of rooms available as they are selected.

Cons

lots of clicks and very small printing

Review Source

Response from Hotello

March 20, 2017

Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello. We understand that it can be hard to learn at the begining. Our advise is to follow as much as you can the online training. Also on our web page you will find the customer center that provides you with a few videos that will help you understand some manipulation.

SM

Sarah M.  
Director of sales and marketing  
Hospitality  
Used the software for: 1-2 years

### "Great experience "

March 20, 2017

5.0

Hotello has been useful for our daily operations. The statistic report is so useful for our sales and marketing operation.

Review Source

SG

Samuel G.  
Front Desk supervisor  
Hospitality  
Used the software for: 6-12 months

### "I like for daily use"

September 1, 2016

5.0

First time of my life with this systme, was working with IQware before and not so much changed, so pretty satisfied for the price.

Pros

2 ways

Cons

Lack of important reports

Review Source

LG

Laurence G.  
Receptionist  
Hospitality  
Used the software for: 6-12 months

### "Great an simple"

August 10, 2016

5.0

I really like how user-friendly Hotello is. It is super practical ! There is a lot of options which makes it perfect for every kind of company.

Review Source

ET

Elsa T.  
Agent de RESERVATION  
  
Used the software for:

### "Easy"

July 8, 2015

5.0

Hotello is a very easy systeme to use. When I started at the Capitole, I was stress about learning everything because I was at the box-office and I have a lot of systeme to work with. But hotello was not complicated. It is easy to use and everything is clear. I can do a reservation in less than 7 minutes if a client call me and already know exactly what he wants! That maka reservation so much better ! Before I didnt want to do package because I thought it was caomplicated, but not at all, now I love working with Hotello !

Review Source

Response from Hotello

July 9, 2015

The Yield Management module that we started using not long ago is easy to use and allows us to get the big picture of our hotel and objectives in just a few seconds. Furthermore, I want to emphasize on the efficiency of the support team, their courtesy and speed of responses. Bravo and thank you!

VL

Virginie L.  
  
  
Used the software for:

### "We are new on bord but so far, it's good!"

July 8, 2015

4.0

We have just start to used hotello. The system seems to be really userfriendly, easy to used... The team of support are really friendly and easy to work with. I would appreciate to be able to take my webminar whenever I wan and not on fix schedule, I think they are working on that, that's going to be a real good improuvement!

Review Source

Response from Hotello

July 13, 2015

Thank you for your comments. We are currently working on a Hotello Univercity, that would allow you, just as you suggest, to watch our training sessions at your convenience. It's a big project to undertake and we hope to have good news for you soon.

dM

diane M.  
reception desk  
  
Used the software for:

### "it was hard the first time alone,, then with the webinaire reception 2 all cleared up by the minute"

July 8, 2015

5.0

pros, easy to use, more detailed information for the management and marketing, all in one use for the reception users and many ways to access the details cons go directly to my last reservation split a bill when the other person has given a deposit enter a payment in a bill that was an account receivable when we merged and this bill is total therefore the taxes are included. Can I add a restaurant revenue with the total amount as payment when I don't have the original charge ?

Review Source

Response from Hotello

July 13, 2015

Thank you for your suggestions. We will bring them up to our programming team.

VS

Vera S.  
receptionist  
  
Used the software for:

### "easy to use"

July 9, 2015

4.0

I have been using this software system for two years now and it is actually quite easy to use. It is easy to track customers, track their stays, create packages, take down notes or special needs that certain customers may have. The one thing that I have noticed about this program that is a con: sometimes, if you are revising a customer's folio, the dates of the stay can automatically change if you don't exit correctly.

Review Source

Response from Hotello

July 13, 2015

Thank you for your comments. This is a very curious situation and our technical support team will contact you shortly.

JU

Jamil U.  
Receptionist  
  
Used the software for:

### "Exceptionally user friendly, but could be better in allowing much more folio edits."

July 11, 2015

3.0

Pros: Nice interface design Folio management is practical and easy to get to.. Night Audit is very efficient and precise Report system is easy access Cons:System can be much faster There are some on going technical glitches with the system Does not allow user to edit or add notes to automatically booked reservations System should include different ways to get to access points Interfact is effiecent yet could look much sharper to the eye

Review Source

EP

Elise P.  
Directrice des Ventes  
Hospitality  
Used the software for: Less than 6 months

### "Réponse au concours"

July 13, 2020

2.0

Dans le passé, j'ai utilisé le système de Choice Hôtels. Je le trouvais pas toujours Easy to use. Mais là c'est épouvantable. La marge d'erreur dans le système de réservation est tellement grande.

Pros

La possibilité d'avoir de la formation en ligne. C'est incomplet mais c'est là.

Cons

Ce système n'est pas Easy to Use. Les rapports sont incomplets. Il n'y a pas vraiment de tableau à long terme.

Review Source

SSI

Shah Sakirul I.  
  
  
Used the software for:

### "Overall performance is good."

February 19, 2017

3.0

It is strange that after charging the client's credit card it tells that the server is not good and money was not taken from the credit card.But later it shows that the amount is taken.

Review Source

Response from Hotello

March 20, 2017

Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello. When you do have issues with credit cards or anything else, please do not hesitate to contact the support. Thank you again

ST

Sylvie T.  
Receptionniste  
  
Used the software for:

### "Easy, complete and fabulous"

July 7, 2015

5.0

Hi like to work whit this software beacause it's make the work easyer and i can learn more and more every day about hotello . I like the news to !! It's a complete software and every hotels may have this software :)

Review Source

Response from Hotello

July 9, 2015

Thank you for your great comments. We love writing the news to inform you about different trends, and we try to get the conversation started within your teams!

EA

Etienne A.  
Revenue Manager  
  
Used the software for:

### "Great product and services !"

November 10, 2014

5.0

We work with Hotello for more than 5 years and we're very satisfied. They have a great and efficient team at technical support. The software provides many important features such as : yield management, hMarket view, banquet management and much more.

Review Source

Response from Hotello

November 14, 2014

Thanks Etienne, we always appreciate working with positive hoteliers that are looking to be more profitable.

OK

Olesya K.  
receptionist  
  
Used the software for:

### "Easy,multifunctional."

July 10, 2015

5.0

I have never had arguments against using this programme. It is very easy in use, solves all the tasks of the hotel. The interface is nice and not complicated.I have experience using other softwares and I would rate Hotello as the best for now.

Review Source

DGB

Daniel G B.  
Directeur de l'hébergement  
  
Used the software for:

### "Love to work with the most information in one page"

July 7, 2015

4.0

Love to work with the most information in one page Also the system remember clients infos for garantee or vip action OVERVIEW of all room category + avaiability+out of other room+Groups etc... Great Tools!

Review Source

MC

Marie C.  
  
  
Used the software for:

### "Hotello service "

February 15, 2017

4.0

I made some on-line training. The information was very relevant and explained well. I occasionally have to have access in the service of support and the received assistant is very appreciated.

Review Source

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