# eFreight Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is eFreight Suite the right Shipping solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/104298/eFreight-Suite/reviews

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eFreight Suite

3.9 (47)

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Last updated March 13th, 2026

# Reviews of eFreight Suite

Ease of use

3.7

Customer Service

3.5

## Pros and Cons in Reviews

NJ

Nasiba J

GMLogistics and Supply Chain, 2 - 10 employeesUsed the software for: More than 2 years.

“user friendly, number of reports given are quite useful for data analysis.“

April 14, 2023

Suresh C

AccountingImport and Export, 11 - 50 employeesUsed the software for: 6-12 months.

“Customer service is very very poor, their team don't have any idea of accounts, with the available wrong data we have to convinced“

January 18, 2026

AS

Anand S

Finance Manager Logistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years.

“It has many features like intraa integration and online contaiber tracking etc.“

March 12, 2021

RA

Racque A

SALES AND MARKETING MANAGERLogistics and Supply Chain, 2 - 10 employeesUsed the software for: More than 2 years.

“It is not intuitive and data entry is to be done in different pages instead of doing it from one page.“

April 10, 2023

Joel O

Customer Care / Training ManagerLogistics and Supply Chain, 11 - 50 employeesUsed the software for: I used a free trial.

“Our documents are now readily accessible and more secured.“

October 8, 2021

DD

Dimal D

FINANCE MANAGERLogistics and Supply Chain, 11 - 50 employeesUsed the software for: 1-2 years.

“The customer service is pathetic .My version still shows Indian time in place of UAE time.“

April 4, 2023

AM

Ajay M

Head-Accounts /HR & AdminLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years.

“We would like to have quick customer support service.“

September 25, 2021

Joel O

Customer Care / Training ManagerLogistics and Supply Chain, 11 - 50 employeesUsed the software for: I used a free trial.

“The general user interface needs some work as it does not look professionally made.“

October 8, 2021

## Showing most helpful reviews

Showing 1-25 of 47 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Joel O.  
Customer Care / Training Manager  
Logistics and Supply Chain  
Used the software for: I used a free trial

### "Fairly Good Application For Freight Management"

October 8, 2021

4.0

Our clearing and forwarding operations have improved by 23% since we started using Efreight Suite. Our documents are now readily accessible and more secured.

Pros

I like the fact that I was able to acquaint myself with the software using the demo sessions. Installing the software was easy. I like how responsive the customer care is.

Cons

Te font size of te efrit suite application is small and makes it difficult to read. The general user interface needs some work as it does not look professionally made.

Review Source

SA

Sithik A.  
Operational Executive  
Logistics and Supply Chain  
Used the software for: 2+ years

### "eFreight Package Review for 2023"

April 14, 2023

4.0

Pros

Feature like quotation, Booking, Job generation for various transportation and invoicing is easy and understandable.

Cons

While creating customer master, it should not allow to create the duplicate entries.

Review Source

Suresh C.  
Accounting  
Import and Export  
Used the software for: 6-12 months

### "Overall service is very very poor"

January 18, 2026

1.0

Customer service is very very poor, their team don't have any idea of accounts, with the available wrong data we have to convinced

Pros

Efreight was a good software around a decade ago, their team was good and able to resolve issues when we were complaining. But currently worst reporting software ever we seen in the last 25 years

Cons

It's simple, but they don't have good team , when we are complaining they will try maximum to avoid our complains and keep silent

Switched from

[TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/)

15 years back we had used efs at that time they had good team service level was perfect.now only it seems poor

Review Source

SK

Shanawaz K.  
Operational Executive  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Review Of eFreight Suite for 2023"

April 14, 2023

4.0

Pros

While creating the Job the details which is fetched from Booking and during HBL generation we can even alerted customer name.

Cons

While creating customer master, it should not allow to create duplicate details.

Review Source

RKA

Ramesh Kumar A.  
IT Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "eFreight - It's a complete Logistic Solution "

April 13, 2023

4.0

Great application

Pros

eFreight - It's a complete Logistic Solution which supports all our business units includes IFF - 3PL & FTWZ

Cons

F&A Bugs need to be arrested and fixed permantly

Reason for choosing eFreight Suite

User friendly and customisable

Review Source

RA

Racque A.  
SALES AND MARKETING MANAGER  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Using efreight suite"

April 10, 2023

5.0

Pros

The customer service is good and they have been co-operative in helping us sort out our issues. They are reachable on the phone and work on team viewer in real time which helps to ensure work is not delayed.

Cons

The lack of management reports on the basis of sectors, clients, mode of transport etc in graphical form is a letdown. This should be done immediately. It is not intuitive and data entry is to be done in different pages instead of doing it from one page.

Review Source

KB

KUMUD B.  
Finance & Accounts  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Excellent"

July 15, 2021

4.0

I am using EFS from last 5 years and completely satisfied with the functionalities available.

Pros

Covers all the functionality from Logistics Industry requirement perspective. Excellent Reporting to meet various business, financial & statutory requirements.

Cons

Should be developed further so that user can ensure better internal controls and new industry specific & compliance related requirements.

Review Source

DM

Diana M.  
ACCOUNTANT  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Review"

April 13, 2023

4.0

Average

Pros

Ease of Use

Cons

Cannot use it in any browser other than internet explorer

Review Source

NJ

Nasiba J.  
GM  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Local representative support is excellent"

April 14, 2023

5.0

user friendly

Pros

user friendly, number of reports given are quite useful for data analysis.

Cons

sales report needs to be customised every time manually. Some of the columns are not needed in the extracted report

Reason for choosing eFreight Suite

the features provided in E-Freight for Shipping & logistics business are very good when comparing to alternative product

Review Source

MR

Manu R.  
Director  
Logistics and Supply Chain  
Used the software for: 2+ years

### "eFreight Suite is the best available digital forwarding service"

December 28, 2020

5.0

I became an eFS customer in 2013, and the one thing which I really adore about newage’s efs is its regular product upgradation. I have not changed my digital services, as newage upgrades its product in sync with the changing time.

Pros

eFs comes with lots of forwarding features which boost the traveling of our cargo, like 1) Webtools- It comes with lots of exciting features. 2) Improvised CHA module 3) Integration of MSc Invoices 4) CMA CGM- Tracking & Vessel schedule 5)Newage’s collaboration with MMD3

Cons

As such, I have not found any cons. But frankly speaking, it is a little underrated software, otherwise, it provides software services of a world-class level

Alternatives considered

[CargoWise](https://www.capterra.com/p/22135/CargoWise-One/)

Reason for choosing eFreight Suite

Easy to use/Familiarity of functions/

Review Source

SS

Sherin S.  
OPERATIONS EXECUTIVE  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "using efreight suit"

April 19, 2023

3.0

Very good software

Pros

customer service is good,and very good freight forwarding software

Cons

Duplicate entry for customer master should recognize by system aimmediatly and give alert that it is already there

Review Source

LN

Lathish N.  
General Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Efreight Suite -Very good Software for freight forwarding"

August 31, 2021

4.0

Good

Pros

\-Easy to Operate -Availability of the most of the features

Cons

\-need to relevant with the current requirement & Changes in the industry.

Review Source

GJ

Gaurav J.  
general manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "efreight understands logistics"

February 18, 2021

4.0

overall experience is very good

Pros

it is easy to use software understand the industry very well

Cons

should add some more reporting such as specially designed for CEO, CFO, branch head on daily, monthly basis.

Reason for choosing eFreight Suite

pricing and reviews from the market

Review Source

PS

Prabhu S.  
Assistant Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Nice Product to use"

February 25, 2021

5.0

Nice software to user.

Pros

We can get the training as simple as that, that is the one thing which will be very suitable to prescribe this software.

Cons

Lot s of keys used to have the software run.

Review Source

SG

Sanish G.  
Director - Sales  
Logistics and Supply Chain  
Used the software for: 2+ years

### "efs review"

July 8, 2021

5.0

Pros

covers all features for FF modules all in 1 integrated platform

Cons

Confusing at times...process flow can be simplified further and user friendly

Review Source

HN

Hariharan N.  
DIRECTOR  
Logistics and Supply Chain  
Used the software for: I used a free trial

### "efs"

April 11, 2023

3.0

Pros

good from start of job to accounts finalisation

Cons

still in JAVA mode. Screen size reduces. Not easy to operate. JAVA is not updated.

Reason for choosing eFreight Suite

yes a whole lot was seen

Review Source

MA

Munawar A.  
Accounts Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Accounts & Finance"

April 13, 2023

5.0

Its' very good freight forwarding software, whereas we are NVOC. There is no vessage / voyage / inventory details in this software, which efreight suite team promised to develop in 2014

Pros

All Admin Scrips, all are useful for our trade

Cons

If the user-wise charges to reduce in the present market

Review Source

DD

Dimal D.  
FINANCE MANAGER  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "fair"

April 4, 2023

3.0

fair

Pros

Allocation of data and trail balance.A lot of report options.

Cons

A lot of unnecessary data entry options.Mostly build for big corporate with a lot of CHECK POINTS.Users from small establishments needs to go through each and every hierarchy level.The customer service is pathetic .My version still shows Indian time in place of UAE time. Lot of the details in our output seems to belong to some other company which seems to copied to our output.

Review Source

AS

Aman S.  
FINANCE MANAGER  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Suggestions. "

April 10, 2023

3.0

I am Rating 7/10.

Pros

System generated reports are the key attraction, secondly monitoring a job become quite easy in efs. Overall it's a good software.. Most the details can be accessed on a single click.

Cons

Mostly whenever we encounter with any issued in efs, it becomes a big challenge to fix in right time. The support system needs to be more active and prompt solution oriented.

Review Source

SG

Sivapanchanadam G.  
Group Manager - Finance  
Logistics and Supply Chain  
Used the software for: 2+ years

### "eFreight Suite is the best available digital forwarding service."

March 9, 2021

4.0

I have been using efs for 10+ years. Very good software to work with. Reports are very exhaustive and specific to the industry market requirements.

Pros

Cloud accessibility Ease of storing data Specifically designed to Freight Forwarding and Logistics business requirements

Cons

Product to be upgraded as per latest market standards. The customer might switch to another product if not met. Revisit few reports in the admin script and locate the duplication reports. Make the list shorter and crisp. Reports can be more customized with options that can directly be dealt with by the customer HRMS must be upgraded Sales app to be upgraded Asset management to be upgraded

Review Source

ZU

Zouq U.  
Transport & Operations Coordinator  
Package/Freight Delivery  
Used the software for: 2+ years

### "E-Freight"

April 6, 2023

3.0

Pros

except layout of the old E-Freight everything if fine

Review Source

AM

Ajay M.  
Head-Accounts /HR & Admin  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Winteam's Review on eFreight Suite"

September 25, 2021

4.0

We are not satisfied with the customer support service as resolution time for solving the any type of complaint is 48 Hrs. We would like to have quick customer support service.

Pros

The software is very user friendly once we are use to it.

Cons

Need to know how to use HR module. We would like you to conduct training sessions on regular basis when there is implementation of new things from your end. Finance module to be integrated with Tally software

Review Source

TK

Thamara K.  
Head of Finance  
Logistics and Supply Chain  
Used the software for: 2+ years

### "eFS module"

December 14, 2020

4.0

As we have been working with EFS for about 10 years, we truly appreciate the overall customer service provided by back-office staff. EFS has gradually upgraded functions over the past years. Certainly, we have sufficient confidence in EFS and Newage company to recommend your product to our known sources as we have already done in the past. Hope your service level and product development will be sustained in the future.

Pros

e-Finance module is easy to use and the features are beneficial for our organization.

Cons

There are no drawbacks present in eFs. It is a software service of world-class level.

Review Source

YH

Yazan H.  
ERP manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "recommened"

September 7, 2021

5.0

amazing!

Pros

ease of access to information, stability

Cons

user interface is old somehow, they can arrange the functions in more modern way.

Reason for choosing eFreight Suite

recommended by a company

Review Source

aK

abrar K.  
CEO  
Oil & Energy  
Used the software for: 2+ years

### "TRENDS OF SCM"

March 16, 2021

5.0

I MUST ADMIT IT HAS HELPED MY BUSINESS EXECUTION & OPERATIONS

Pros

ABLE TO SEND OUT QUOATIONS RAPIDLY, SOFTWARE IS UP & RUNNING 99.99% OF TIME, ACCOUNTING REMOTELY

Cons

ONE OF THE FEW SOFTWARES WHO ARE AWARE ABOUT THE CHANGING COMMERCE & TRADE LAWS IN THE MEIDDLEAST AND SWIFT INTEGRATION OF IT IN THE ERP

Reason for choosing eFreight Suite

I HAD PAID TRANING OVER THIS SOFTWARE IS AN ORGANIZATION WHICH I WAS WORKING EARLIER BEFORE I STARTING MY OWN VENTURE.

Review Source

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