Who Uses This Software?

Humanity addresses the scheduling needs of SMB and large enterprises from all industries (retail, food services, healthcare, hospitality...).


Average Ratings

203 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $2.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Humanity (Shiftplanning)
  • www.humanity.com/
  • Founded 2009
  • United States

About Humanity

Humanity (ShiftPlanning) tackles the problem of employee scheduling head on by providing a centralized, easy-to-use platform to both schedulers and employees. Thanks to streamlined communication flow, extensive reporting options, automatic conflict resolutions and features like easy employee shift swapping, Humanity saves companies 50-80% of the time previously spent on scheduling-related work and creates industry-leading employee scheduling and management software, trusted by thousands.


Humanity Features

  • Automated Scheduling
  • Employee Database
  • Reporting/Analytics
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Time Clock
  • Vacation/Leave Tracking
  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Humanity Reviews Recently Reviewed!


Works good - has a few issues which I have reported on several occasions but would require updates.

May 05, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I have the flexibility to set the software up the way I need to for efficient scheduling. My schedules are complex and I am able to create 'workarounds' to better utilize the software.

Cons: I have a few issues: I have many providers (employees) that work more that 1 position simultaneously. It would be wonderful if you could selectively check or uncheck a box for each position to determine whether the position will show if it conflicts with another position. (But not globally turn off the conflicting feature for all conflicts).

If an employee covers 2 positions simultaneously, it shows as a conflict. It would be nice if there was a `work around for this. If you could select/deselect a box to designate whether you want a position to show a conflict, this would be great. That way, some positions that are covered by an employee working another position would not show as a conflict every time.

For example, There are a few positions that staff are assigned to that they do in addition to their main assigned position - e.g. someone working MCH Attending will also cover the OB Dept. This is done on a rotation/alternating basis but changes often. Whenever a provider is working MCH Attending and also covering OB Backup, I have to adjust the time of the OB coverage so that a conflict does not show up. If I didn't, I would have twenty or more conflicts each month and, as you know, once you get in the habit of ignoring conflicts, you then ignore the one that is a `real conflict and a problem results.

The conflict feature is great, yet is sometimes a pain because I have to create 'workarounds' which are less than desirable.

Overall: Providers can see all of their schedules in one place - I do over a hundred. They can sync with some third party calendar programs and check on their smartphones.

The software is not geared toward the healthcare industry, however. MD's work more than 1 position at a time. These should not conflict. Yet conflicts should show if they're mistakenly scheduled for a clinic at another location or for a meeting when they need to be in the clinic. This is a problem.

Scheduling Made Simple!

Jul 12, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The strongest features of ShiftPlanning are the many methods for communicating when a worker is to work (general scheduling), when policy changes or other changes at work need to be quickly and easily assimilated to all employees (dashboard notifications), and when notifications need to be sent to just individuals (ping). All of this communication can be managed in ShiftPlanning. Workers can set up their cell phones to receive important notifications. Administrators can control which methods are mandatory and which communication methods are not. A worker can elect to be notified via email and/or text prior to their shift starting. Workers can access ShiftPlanning from any device since this a cloud-based service. Workers are able to make vacation requests ahead of time, even when there is nothing posted for the actual schedule yet. We would recommend a 2-week requirement for this type of request. Otherwise, student workers can request off via a trade shift or drop-shift option, if short notice is provided. All trades can be set to approval first by manager. It is super easy to setup different worker types by area, or by responsibilities. Thus, if you are budgeting out hours between different areas (positions) then you can easily view the subtotal for each while scheduling who should work when. It also gives you a clear distinction in schedule mode as to who can actually work during the designated times you are generating (i.e. 10 AM ' 12 PM, 1 PM ' 2 PM').

Cons: The only concern that we have is with tweaking the trade shift and trade drop feature. Workers who are shown as available for the entire shift don't have the option to select parts of a shift that they are actually available for. Important meetings or events outside of work cannot always be accounted for using the availability feature. The only way this can be done is to not use a static schedule and go to making a policy for weekly updates. Then making it the student worker's responsibility to maintain their own work availability. In our case, we want to stay with a static scheduling system to help reduce the sense of a changing hectic work schedule for our student workers. Thus, students will benefit by having the ability to select from a portion of a shift trade rather than having only the option to pick up all or none of the shift being made available.

Overall: ShiftPlanning has been used at our facility for one year now. We are a college campus environment. Thus, scheduling for student workers can be a great challenge due to their dropping and adding classes and potential to working multiple part-time jobs, and of course, due to the differing course load, each student takes on. In the past, we used excel in combination with a learning management system to communicate and maintain student worker scheduling. I am the scheduler for student workers in our area. We have around 8-10 student workers, give or take which part of the year we are scheduling for. We schedule our shifts in a non-linear method. We like the availability feature that ShiftPlanning has. It is a static "when I am not available" table that you or your workers can fill out. At this point I supply entries into these availability tables based on student class schedules and external employment. We do this to prevent students from falsifying availability. ShiftPlannning has a pre-generate schedule wizarding system. This allows managers to schedule weeks, or months ahead of time, based on their current availability. If you are a manager for a college campus, then you may want to consider only doing this once a month for summers, and once a semester for spring and fall. You will be changing availability frequently during the beginning of each semester, almost all summer, and also during finals week. Duplicating the schedule for each week is as easy as two or three button taps on your mouse. Once a schedule is more concrete then this is super easy. During the high volatile periods mentioned above, we highly recommend not scheduling ahead of time. Just do one or two weeks worth of scheduling and make sure to communicate to everyone that the schedule will have a high degree of change. We have also enjoyed the use of the ping feature and other notifications to communicate to students when they should be at work.

Recommendations to other buyers: Check after the scheduling wizard. It is not perfect. There are a lot of anomalies and points of error that you will need to keep up with. Personally, we still plan ahead using both ShiftPlanning and our excel sheet. This allows us the most control possible and also the most flexibility possible for our student worker schedules.

Make Today's date a stronger yellow color

Apr 15, 2017
3/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: 1) Power to add future schedules by using current ones.

2) Photo check in and photo check out feature.

3) Automatic emailing and messaging to employees of next shift.

4) Calculating out wages.

Cons: 1) Too weak yellow color highlighting today's date in Shiftplanning window.

2) Increasingly confusing unmarked and nearly hidden icons and features icons placed all over the screen. Stop with all this increasing "elegance" to make it look more elegant. Makes it harder and harder to use.

3) High cost for a small business.

4) The Humanity phone app does more harm than good as it is designed now. Doesn't work. makes you waste valuable time, frustrating, buttons don't work, etc.

Overall: When my staff or I am tired, we confuse this week with next week because the yellow color marking today's date is too weak a yellow color. Today's date needs to be a stronger yellow color so we notice it. I took a master's course in human factors in design from a current NTSB investigator. The course stressed that schedules, etc must take human factors into consideration.

However, otherwise, Shiftplanning is a great tool.

Just please stop your employees with egos from constantly changing Shiftplanning to look more "elegant." That is stupid management at the top. Confusing icons without visible descriptions have been added as well compared to the original version.

Recommendations to other buyers: Stop messing with Humanities' looks and go back to the original format from three years ago. When the employees or I am tired, Humanity becomes a nightmare to navigate from an admin point of view with unmarked icons, icons spread out all over the screen, Icons are just an almost invisible arrow, etc. You're messing with formally a good product and breaking it. STOP!!!!

this program saved my business

Jul 31, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Communication - quick and flexible. most of my 20 somethings have a phone, rarely use email and rely on apps for everything. The phone app still needs some work but it has been the end of excuses about schedules

the bulletin board keeps everyone communicating not just us to them but they communicate with each other.

Cons: Searching forward and back by months is awkward - google has the same issue with their calendars. I often need to go from a day view now to a day view months away. the path isn't intuitive

Overall: We spent so much time just getting schedules done and then something would happen - some one is sick or their grandmother died - Then there was all the communication getting employees with the right skills to cover the shift -. I went looking for a scheduling software and got so much more. We use the dashboard and email features every day to keep staff aware of changes. Our business depends on everybody knowing 100s of ever changing details.

We use the email and training functions to keep the staff current with policy changes, to learn new systems and to refresh knowledge when things seem to be slacking.

Being able to send emails to specific groups let us communicate sensitive information securely to those who need to know.

I recommend this to everyone I know who has to manage any size business.

Recommendations to other buyers: Can you make an app that finds and hires the right people?

Horrible system - leaving and never will return or provide any positive feedback to anyone!

Jan 12, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: nothing.... maybe it better than paper schedules? maybe

Cons: everything. Availability system is useless as it isn't based on particular period of time - check out When2Work or RecStaff's availability system - so much better. Trading system is useless - people can't view or pick up shifts if they have stated they are un-available (linked to how awful the availability system is). People have so many problem trading shifts that we as managers basically have to switch all shift trades ourselves and since we have so many this is a waste of time that a scheduling system is supposed to fix. The print and report options are also awful and poorly formatted.

Overall: 1. Horrible Customer Service, impossible to get anyone to train you or your staff on how the system works, and you NEVER respond to calls, took 3 months to get someone on the phone despite setting up times they were supposed to call us.

2. Horrible system with regards to availability and trading - provided all this feedback and it was put in a que of things to be done sometime in the next 10 years maybe?

3. Humanity was NOT an improvement, no changes other than visually how it looks

3.You are wasting your time on fixing stupid things like the 'colour' of shifts instead of actually taking your customers feedback and fixing these that are actually wrong with the system - once I actually talked to someone on the phone I proved him wrong about how your system works (he didn't even understand how trades worked) and I was able to convince him that your program is awful... still my list of feedback is on a long list of 'potential improvements'

4. So many better programs out there - maybe check out your competition for some good examples

Recommendations to other buyers: re-write it entirely. hire new code writers.

ShiftPlanning

Sep 14, 2016
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It's invaluable in time-keeping and creating shifts. The report function is fantastic for timekeeping and payroll. There are work-arounds to get to where you need to be, with the help of Tech Support.

The mobile app for the staff is easy to use.

Cons: The desktop version is not user-friendly at first. Once you figure out the concept and how it works, and with time, you get to know the ins/outs. While I am tech savvy, I was confused about where to start with the set-up, which settings to use, and how to set up those settings for our company. The set-up was a disappointment to me in that you need a lot of time to understand how to do the different settings. I had to keep bugging Tech Support to help me with it.

The tutorials are great, but the User Manual needs a lot of work.

Overall: While ShiftPlanning is a great product, with most of the features I need, it was a bit confusing as to which settings to use and how to set them up. I am tech-savvy and it took about a month to understand the steps to get to a certain result. Tech Support was invaluable with their quick response and help. I use it 100% now, and wonder now how we got along without it. Such a timesaver!

Recommendations to other buyers: The User Manual needs to be better organized, especially with a "Day 1, set up the following settings"....and under that heading, do a visual of each setting and how to set it up for different scenarios. Then a "next step" after that, and so on, until everything is set up. I found I was jumping from one thing to the next, in no particular order, and having to back track because inevitably, a certain setting had not been set up first. Other than the inital setup and User Manual, once you are set up and using it, it's a fantastic software and does what you want it to do!

Nothing we've tried is more visually helpful in staffing a 24/7 operation than Humanity.

Dec 14, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Visually, we can see who is where. We are never short a staff member in our areas of essential service due to oversight. The filters make it easy to ensure we have the right people in the right roles.

Training modules have made it helpful to ensure everyone is on the same page for certain crucial information.

Most of all, our large roster of on-call staff are easily able to pick up shifts and populate our schedule gaps in real time. Availability tools make it easy for them to be more transparent, and add a level of accountability which has been helpful for management.

Cons: Some of the default settings have been difficult to figure out or work around. If I open up a shift for, say, 3 on-call staffers to fill, but then need to change the hours on one, it can end up changing all three. What started as a convenient short cut becomes a messy fix. That said, customer service and live chat go a long way in fixing sticky problems quickly.

Overall: The visual design of ShiftPlanning and its filters do a LOT to help us staff 3 floors of distinctly different functions, all of which have different staffing needs. It also gives us a huge advantage in working ahead on the schedule and tools for averting scheduling 'crises'.

Using trial version of ShiftPlanning and am very impressed

Jul 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am the Help Desk Manager of five employees at Monongahela Valley Hospital. My employees are on a shift rotation. Things become complicated if someone goes on leave or on vacation. ShiftPlanning was able to import my current schedule from an Excel document. This took a short time and imported most of it successfully. What it didn't import successfully, they were able to correct after fixing the format it was in. The support is great (I use mostly chat). Their chat support is fantastic. If you do not respond in a certain time frame, they email you with updates to your question/problem. I have dealt with other chat support where if you don't respond in a certain time frame, the chat is closed and you have to start over. This is where ShiftPlanning's support outranks most company's.

Pros: Automatically schedules employees with rotating shifts. Able to set rules that apply only to your organization. For example, my employees cannot be scheduled 2 shifts within 8 hours of each other and they cannot work more than five consecutive days without a day off. The support is great. When using their chat support, if you do not respond, your session does not end. You will be sent an email with any updates on your question/problem. This is a huge plus for me as I get pulled away from my desk often. Employees can request vacations and personal days, and can also request to swap shifts with another employee through the software. This can be set to require approval.

Cons: Not a deal breaker for me, but unable to put OFF on days an employee is not scheduled. For Week mode, unable to remove the employee title from the schedule. Again, not a deal breaker.

Recommendations to other buyers: Be sure you do a fully operable trial version of any software you are considering. Ask any/all questions during the trial (before buying). Be sure all of you questions are answered.

The most ideal service I've found for companies working with contractors rather than employees

Apr 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Robust features closely match my needs for a comprehensive, one-stop service.

Cons: Work units report doesn't allow the shift title, notes, or remote site. I have to manually merge WU and custom reports (shifts scheduled) for each employee, which is very time-consumming.

If I can add a second complaint, I really need to be able to avoid having the system label my contractors as employees.

Overall: We have been using Humanity to run the work assignments for a video production business for two years. In that time the service uptime has been flawless. I have never had a time where the service did not perform or was down.

Phone support is the best that I have every encountered. Not only are calls answered quickly but the techs have deep knowledge and have been able to resolve issues in a matter of minutes, allowing me to stay on scheduling tasks.

*** We don't have many employees but use a lot of contractors, who don't get paid by the hour or salary. Humanity accommodates this through it's sophisticated "Work Units" feature. We assign work unit value for each job or task, allowing robust accounting for this type of relationship.

My contractors like the interface and importantly, say that it makes it's notification system helpful as well. As a result, lates and failure to reports are now almost non-existent.

Recommendations to other buyers: Thanks.

Excellent Scheduling software!

Dec 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great customer service and flexibility of the software.

Cons: none at the moment

Overall: We were looking for a software that would handle scheduling, shift trades and hold our staff accountable for showing up on time to each shift and more. This software has exceeded our expectations and we fully enjoy using it. The staff is able to upload their photos so other staff can put a face to a name, set their own availabilities, release shifts, see who is clocked in, add their personalized notifications and run reports for timecard and schedules. It is very user-friendly and easy to learn. This software has solved a lot of the problems we used to experience in the past. If ever there is an issue a staff member is readily available to answer our questions. We often get personalized phone calls or emails and chats just to see how the software is doing. They are always improving the software and updating to make even more powerful and user-friendly. It did not take long for us and our staff to start learning how to use it.

Recommendations to other buyers: Just an all around great product

Capterra-loader

Employee Scheduling Software For Cloud Based

Aug 19, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Clean layout and organized GUI, Cloud based time clock. You can view your work schedule and request time off and view in real-time who is clocked in or running late. Cool that it reminds you of employees birthdays to bring in the cake and ice cream

Cons: Some settings are displaying incorrect info. From what I understand it doesn't record accrue sick leave and paid vacation is saying 50 hours. It maybe a setting the Admin missed but as a user I'm provided false info. Also, this could be our mistake but lunch breaks doesn't work properly, we manually clock out and in, but we need to be in accordance to the state law of minimum 30 minutes.

Overall: Overall it does the minimum we need it to as far as recording our employees time clock but the setup is too difficult for our admins and can provide misleading information.

Overall decent but lacks robust tools for WFM

Jul 31, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the UI is simple and clean with appealing and customizable colors, etc. user profiles are also clean & tidy without completely superfluous fields. they have a payroll estimate tool which we never used but i'm sure it's handy. adding or deleting shifts is very straightforward though at times, buggy. customizable views and filters make it easy to gain info at a glance - either week views or month views. there's all the basics like shift trades, clocking in & out, grabbing open shifts, setting recurring schedules, etc. reporting capabilities are again all the basics but not the most robust.

Cons: as our team grew we were very much in need of a forecasting feature to compare staffing the expected volume (call center environment). we started adding part-time team members who only worked 1-2 hours at a time or on completely varying schedules... executing this week over week was incredibly manual. only after we had already signed with a new company did humanity release a new feature that answered half this equation, which visually showed how many were on hour by hour (still very basic even when it was released). humanity just wasn't moving fast enough to meet our needs. CSM was very hands-off and when we did have calls with him they were very curt. (it's more of a self-service model)

Humanity is great for corporations with a high volume of employees.

May 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This shift planning software allows the employees to schedule and update shifts with ease without having to be in constant back and forth with the supervisor. As an employee, I can view what shifts are available months in advance and mark my unavailabilities so that Humanity marks those shifts as blocked. The greatest features include a message wall where supervisors may send employees mass messages as well as the feature to view who is on what shifts, even if they are on different calls than you.

Cons: The one thing that could be reevaluated would be the notification system. If Humanity were to send notifications when new shifts become available, as well as text message reminders/updates instead of email reminders getting lost in the inbox. Currently, employees must check the available shifts daily to find any new available shifts.

Overall: Easy access and clear communication when inquiring about my schedule

Humanity.com review

Apr 20, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's inexpensive and the mobile apps makes shift changes and reminders much more convenient.

Cons: Clunky. Customer support is inconsistent. Usually I have to wait several hours for a call back or chat response.

Overall: It's better than the older Shiftplanning, particularly the functionality of the mobile app, but otherwise still quite clunky. It would be a better product for me if it could register in a report all employee shift releases so as to track how often which employees are doing this. It would also be best if it could integrate with Team Dynamics, an ITSM product we have adopted for the Computer Services Department at the State University of New York at New Paltz. The lack of integration may be a deal breaker during the coming academic year (Fall 2017 - Spring 2018).

Recommendations to other buyers: Demanding your logo placement on my university's website, as you did last spring as a condition of an educational discount, is uncalled for.

Humanity is a TIME SAVER!

Apr 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. FANTASTIC customer support! All of our staff from Executive Director to seasonal staff love it.

Cons: payroll. I need to be able to export payroll that is accurate down to the penny. This system still rounds due to the hours worked being calculated past the first 2 decimals.

Overall: Love this scheduling and communication system. It is easy to use, works really great for our museum. Our staff are mostly college students so having a cloud based system that allows them to swap shifts due to last minute events, exams or study groups, without having to put in requests to management is a benefit that they really like. I recommend it to all nonprofits that are looking for a quick way to schedule staff and an easy way to track and produce reports on the hours/shifts/staffing for all the different types of events and programs your group may run.

Recommendations to other buyers: Use it. It is a major time saver!

Not really developed from a manager's point of view

Apr 27, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: inexpensive, well sited

Cons: It does not come from a management perspective, but rather from an HR one. Alerts are lacking. Shift management display (as a manager, my primary (over 90%) display) is clunky and quite often uninformative.

Overall: I've been managing for over 25 years. Some things are common to all of us - such as needing notifications regarding not only shifts needing coverage, but who is picking up those shifts. Another example is the interface that managers look at first: not the personnel listing (that's an HR function) but rather a position view - or better, a visual view that is uncluttered and able to be made default. We need to see various things - such as what shifts are uncovered, what shifts are irregular (might normally be Jane, but John is covering it today), etc.

Unfortunately, Humanity does not do these things, and even though I've asked for them, I have not gotten any positive feedback for them. Some of them I've been told that they are not possible.

Humanity/Shiftplanning is the best platform I've found, commercially. I WISH that it did the things I need. I know these things CAN be done (we'd used a custom solution for years) but I wish that Shiftplanning would do them.

It seems that Humanity wants to be an HR platform and not a true management tool for managers.

Overall good software

Apr 17, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The ease of use for staff members is great.

Cons: Not having the option for accrued time off. It is tedious to remove staff from future schedules when someone leaves the organization. There is not the ability to add staff to a set "shift pattern".

Overall: Humanity is good software for scheduling and providing a central location for staff to view their schedule and submit leave requests. Since we joined, a few new features have helped us out such as the partial time off requests, etc. I have a few issues with the software, such as when a staff member leaves, it is a very manual process to remove them from future shifts. I have yet to find a good way of doing this and end up going through the next 6 months manually. As for vacation, our staff accrue time off, and this feature is not supported, therefore our time off requests are very manual too. I see how this is good for companies who are constantly changing staff and shifts, however for us, we use a lot of workarounds as our schedule is pretty set. It would be good to be able to add shift patterns to staff availability.

As a manager with many employees, schedules and work areas, this program has been life changing!

Aug 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use. I'm able to manage my ever changing schedule/staff with minimal effort. It's very easy to fill overtime slots and approve vacation requests ensuring my employees have a great work/life balance.

Cons: There are some limitations when it comes to customizing the interface. I'd like to be able to change the default option for requesting time off. I'd also like to be able to change some of the terminology used to better reflect what I'm using it for.

Overall: Prior to Humanity, our schedule was managed via email and Microsoft calendars. It was nearly impossible to appropriately approve vacation requests and get overtime shifts covered. After implementing Humanity the amount of stress that was eliminated was absolutely life changing!

Humanity is a terrific value!

Apr 14, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and functionality. The staff is pretty responsive and there are a good amount of online resources. The app works flawlessly and the desktop version is very intuitive and user friendly.

Complete control for updating user preferences and passwords is a great feature!

Cons: There is still room for improvement. For example, employee time cards are difficult to use - it would be great if there were a multi step process where employees and supervisors can approve timesheets.

Similarly, the vacation time tracking is a nightmare.

Overall: Overall Humanity offers the best "bang for your buck". I've researched all the competition and they far exceed others in the market. There is still room for improved and enhanced functionality, I have hope they will dominate in the next few years.

Recommendations to other buyers: It would be great if there were more frequent tutorials or webinars to learn more about all of the functionality available.

I have used this product for some time now and finds it ease of use outstanding

Jan 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to navigate and adjust changes on the fly through the mobile platform. The alert set up for employees.

Cons: Anytime there is an update to the system, I find errors on my current layout. The need for a time clock punch system that doesn't require individual sign in to the system.

Vendor Response

by Humanity (Shiftplanning) on May 03, 2018

Hi Michael, thank you for your feedback! We are sorry for the inconvenience caused by updates and we would like to know more about these errors. Can you please contact our support team at support@humanity.com and they will be more than happy to help you with this issue?

We fully understand that some of our customers prefer clocking in without having to sign in. That's why many of our clients also use Humanity Station - You can read more about the Station here: https://bit.ly/2hOheCZ

Couldn't live without it!

Apr 24, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best customer service - hands down

Cons: The fact that we've long been promised the ability to share employees between multiple locations, and the ability to post a single message from the parent account to trickle down to ALL employees without the need of signing into each individual account.

Overall: We've been a long time user of Shiftplanning, and have been eagerly awaiting Humanity for quite some time. The only problem with ease of use that we're having is that some things aren't where they used to be, so we find ourselves going on a biblical quest (seek and ye shall find). However, that being said, the customer support is unmatched in any system that we use. As to the features and functionality, we've been awaiting some features that are still yet to roll out. We were also waiting for some features that may not even come to pass, such as the ability to share employees between locations (as the beta humanity version showed) without the need of creating new email address and having that employee being put into multiple locations and of course paying for that user access multiple times. All in all, I would (and have) suggest Humanity to anyone seeking an employment shift solution.

Good for traditional schedules, difficult for educational schedules

Apr 18, 2017
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is online, location restrictable, works well across multiple disparate sites, allows tasks to be assigned to shifts, and allows techs to take ownership of their shift management.

Cons: OH MY GOSH PLEASE GIVE US SMALLER TIME INCREMENTS FOR SCHEDULING FOR THE LOVE OF ALL THINGS GOOD IN THE WORLD!!! (Seriously fixing this one problem would solve about forty bajillion other problems I'm dealing with in Humanity at the moment)

Overall: I work with Humanity (mwahahah!) to schedule 50-60 students at our two helpdesk locations. Our schedule matches our academic classes so our shifts often start at 5 and 10 minutes after the hour. Currently you can only schedule in 15-minute increments which means approving timesheets is a NIGHTMARE!

Generally Humanity lets us do what we absolutely need to do - it is pretty intuitive for our techs, allows them to manage their own shift trades, we can reproduce repeating schedules, and assign tasks to shifts - all at a reasonable price point so it's a decent value. But the support for trying to suggest the smaller time increments has been a bit... scattered, including techs linking to an unrelated feature request (not my already-submitted year-old request) to show me how to submit a feature request.

Hopefully the idea will get traction (it's been suggested with some regularity since 2013) and will get fixed (our client support coordinator seems to be advocating for us now which is awesome). In the meantime hopefully these notes provide context for the ratings provided above!

Humanity is simple and easy to use, though it does lack several features that similar products offer

May 09, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it is simple and easy to use and that the app functions very similarly to the desktop version.

Cons: In it's simplicity, it lacks several features that other products like Bamboo HR offer. Compensation and employment history would be a great feature. It also is not integrated with a payment system like Bamboo is. It would be nice to have my paystub sent through the same software that I use to log in and out of everyday.

The other thing is that you can not edit your vacation request once it has been submitted. If the dates change you have to delete your request and resubmit.

Vendor Response

by Humanity (Shiftplanning) on May 15, 2018

Hello, thank you for your feedback! The services our application offers and the improvements we bring on the regular basis are more focused on scheduling. But because we know how important HR services are to our clients, we offer integration with Bamboo HR (you can read more about the integration here: https://bit.ly/2wGyYY1).

Somewhat buggy, less than intuitive UI, poor report performance

Dec 23, 2015
3/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

3 / 5
Value for Money

Comments: We used Shiftplanning for a little over a year, and we found the system to be somewhat counter-intuitive when constructing schedules. It took us over 2 days of concentrated efforts to set up our scheduling system in a way that worked for us (compared to the 20 minutes it took us to do the same through WheniWork). The most frustrating thing was the reports: if you wanted a simple summary of employees hours, it produced this massive report that couldn't be reformatted, and didn't fit when trying to print on legal paper (good luck with trying to print on an even smaller sheet of 8.5/11). We had many issues with the app-based terminals as well - there were quirky limitations that wouldn't allow people to log in from the terminal even after saving it to an IP address (we have a static IP address at the office network). It also "forgot" the authorizations for the terminal, and it was rare that things "just worked"

Pros: Pricing is pretty good. But when compared to other services, you're getting what you pay for.

Cons: User interface is more complicated than it needs to be, and when setting up a complicated shift schedule for multiple locations and positions at those locations, it took a lot of work to organize it in a way that worked how we wanted it to. Buggy apps / iPad terminals Frustrating reports. Difficult to print.

IFAP Humanity Review

Apr 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is quick, easy and convenient. I like how I can see who else is available for a shift in one click.

Cons: I still feel it should be pushing updates through the app, not relying on e-mail. Relying on notifications through e-mail is not the greatest and it still won't sens SMS because we are in Australia

Overall: IFAP has been using the system for several years, now. It has been excallent for our 40+ staff to edit their availability, check out the shifts they are rostered on for and make changes themselves. The smart phone app is very handy

Recommendations to other buyers: You are doing a great job. The assistance I get from the on-line support is fantasic.

Humanity Review of April 2017

Apr 17, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use

Cons: Response time

Payroll integration

Overall: Missing very important features related payroll integration, system response time above 200 employees really a nightmare (at the moment it's a major issue for us, probably leading us to search for a new package), etc.

Recommendations to other buyers: We are a company with many employees (around 1000), many locations (100), many remote sites per location (20), many shifts (thousands ...), many positions to give us what we need (10), many price levels ... everything mixed together gives us a nightmare if not managed properly in a daily basis. Our concern now it's response time. Payroll integration we develop a excel template to import to our payroll package Sage50.

It was much better before they "improved" it

Apr 24, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: They are great at taking your money.

Cons: scheduling is rigid and unable to accommodate atypical (non-weekly) schedules. User interfacing is lacking. Customer service is slow, and makes promises they are not authorized to keep.

Overall: We had been using this software for years. They decided to change everything about it, making it harder for all my employees. We have switched to a cheaper system that provides better support, more robust schedule building templates, and greater connectivity to employees. Thank you for ruining your software so I had a reason to find someone better.

Recommendations to other buyers: it was better before you ruined it.

Wow, what a difference.

Sep 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Time Clock - for payroll processing this is a life-saver (going from paper punch clock & card swiping)

Scheduler / Calendar.

Lots of training material & how-to-do's.

Cons: mmmmm...nothing

Overall: Mt Baker Camp has been using this software (Shiftplanning) since the end of 2013.

We use for managing all levels of staffing.

We track hours worked, HUGE advantage in allowing employees & volunteers to see when they are scheduled multiple weeks ahead of time.

At the end of the year it's easy to run reports to show how many total hours where contributed.

Recommendations to other buyers: Take the 30 Day Trial run...you wont' be disappointed.

A great way to schedule staff

Feb 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customization is great for complicated organizations.

Staff find it simple and easy to use.

Helps keep our staffing organized.

Overall: We have been using Humanity and Shiftplaning for the last 3 years and love it. It has been easy to use, customizable to our complicated company needs and most importantly helpful to our staff. The ability for staff to update there availability on the fly and check there schedule via mobile has been huge. Its intuitive from the moment you start using it. Overall its been a wonderful program that we use everyday.

Life Changer

Apr 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: see comments

Cons: see comments

Overall: Humanity has saved me so much time. I don't know what I would do without it. The Amion program is being pushed by my company's upper administration because it is cheaper. So, I hope I'm not forced to leave you guys because of money. I am trying to show them how easy your application is to use. I am hoping once they see that, others in the company will want to use Humanity for scheduling their providers and drop Amion. However, that's iffy. Do you guys have a corporate discount that would be a flat fee instead of a fee based on number of employees? Novant Health is the 31st largest healthcare system in America. If I could get them to use Humanity instead of Amion for scheduling all of the healthcare providers who do shift work, it would be a sizable amount.

Capterra-loader

Overall, it has served us well for scheduling daily staff and providing them the details.

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the fact that we do not need to email details for each repeating shift. And since the software is based on one's availability, you can book, ideally, based on that info.

Cons: That it does not have a "request a booking" feature. You can only book staff through the software based on their availability which cannot always be trusted.

Overall: Saving time in scheduling and repetitive details. Also, being able to send our clients the schedule via a PDF has been great!

Vendor Response

by Humanity (Shiftplanning) on April 25, 2018

Hi Seth! Thank you so much for your feedback. We are glad to hear that our app helps you with your business.

At the moment, we have Open Shifts that employees can pick up when they are available. We appreciate your suggestion, and we have forwarded it to our Product team. We'd love to hear if you have more ideas or feature requests! If you do, please visit our Community portal (Read more about it here: https://bit.ly/2mn8aog).

Bugs and non-existent customer support

Apr 28, 2017
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: cheap, SaaS

Cons: NO customer service, no evolution in the functionalities in three years

Overall: My company has been using this app for three years now - we reported repeatedly a few malfunctions and they never came back with anything more than "Thanks we will work on it" and the nothing happens. Problems range from sms not working to wrong break management.

We keep using it just because it's not a mission critical app and it's cheap, but when we find some time we will look for a better one.

Recommendations to other buyers: Definitely not suitable for companies with more than 3-4 employes

Humanity has been a great way for our company to keep everyone on the same page.

Oct 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The global scheduling and time keeping is great. We like having everything in one system. The ability to upload files is a great asset as well as the company dashboard for quick communication.

Cons: The mobile app has some limited features that make checking schedules of others complicated. There some occasional issues with the system going down during business hours.

Overall: Easy to use system for scheduling and time keeping.

Gives managers like myself more time to do more productive work.

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to see the operations as a whole, able to see all departments at once.

Cons: The reports aren't very great!

Overall: ShiftPlanning has been great for us as a company. We moved from spreadsheets to ShiftPlanning and it helped us manage our schedules better. It gave us a better view of our operations as a whole and helped see where we needed to make adjustments quicker. The self-service for employees is great as this gets them to be a part of the work of scheduling by submitting their availability and day off requests. It definitely keeps us more organized. It is very efficient to use and gives managers like myself more time to spend on other big impact projects!

Managers Review after using Humanity for about a year

Apr 17, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Simple & easy to use.

Cons: Schedule in only 15 min increments. I need to schedule exact times.

Overall: Overall it's been great. I would like to see improvements to the scheduling software. Specifically, I want to schedule exact times instead of 15 min increments. I would also like to be able to utilize the notification software outside of the shift reminders to send all my staff emails or texts with a specific message. Outside of these 2 things I am very happy with the performance of your software.

Recommendations to other buyers: Some staff report issues with clocking in or even logging into the mobile app. This causes numerous late clock in's & notifies me that coaches are late when they are not.

Overall it has been a great user friendly experience, however not a fan of the recent price increase

Sep 05, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money

Pros: I love that you can start and stop the service, as we are a seasonal business. I enjoy the easy to use features like copying a schedule, pictures of employees and being able to upload a whole list of employees at once. I love the easy reporting systems for quick reference. The customer service is great, and I love the chat feature.

Cons: The price per person is outrageous and you can find comparable products on the market for less. I would not pay that, but I am locked in at a lower rate. I wish you could disable multiple employees at once. It would be great if they would develop a flat rate monthly fee for seasonal business such as firework stands, corn mazes, Christmas tree farms etc. I know lots of people looking for something like that.

WE have multiple crews on different job sites so this software helps us to keep track them

Jun 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Visually it is very clear and easy to read. It is also very reliable and we have had no problems. Thanks

Cons: It's definitely set up more for shift work than multiple job coverage. I'm not sure if we will be able to use this if we continue to grow our number of crews

Overall: Without this software we would probably have to use a large table and a map with 20 figurines to track up to 6 crews working on jobs all over the country. Each day (or sometimes hour) when I get a call asking for a date to change or the project scope to increase or decrease we would have to dump the table over and start again.

Great Tool, was very good when I started using it 2 years ago, has only gotten better

Apr 17, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great for time off requests, availability breakdowns and visualizing the schedule quickly and easily

Cons: Some basic features missing: ability to unfill all shifts, ability to copy shifts to different positions, ability to discount break times, ability to.

Overall: I've been using Humanity for over 2 years, and can't imagine staffing without it. Very useful tool that I've recommended it to several people.

Shiftplanning Review

Oct 03, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to keep track of employees shifts. Can list hundreds of different projects and hundreds of employees with many variables on how you can view this information. Keeps you really well organized.

Cons: Sometimes the settings can be confusing as there are a lot of different variations of settings. Also having multiple logins, the settings are confusing.

"Oh, The Humanity!" :0D

Apr 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Scheduling and Communication capabilities

Cons: Not able to easily "track" employees (eg. sickness, FMLA absence, performance failures - unexcused absence from work, no shows, tardiness, etc.)

Overall: Our retail food business has saved much scheduling time and effort since adopting the Humanity platform in 2016. Not to mention the fact that our team has benefited greatly in communicating with one another through Humanity. These things considered, I would recommend the Humanity platform for any business in the market to upgrade their team's scheduling and communication practices. Thank you, Humanity Team!

Great for scheduling!

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use for both the employer and the employee. I think its wonderful you can do shift swamp within the program and that it also gives reminders when your shift is about to come up.

Cons: It could be prettier, its a very simple looking application but it works great so we love it!

Overall: We use this for all our scheduling

Capterra-loader

Good Scheduling Program

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Good program for companies where employees set their own schedules. Has message boards and notices section. Very comprehensive. Allows employees the ability to swap schedules and request vacation time.

Cons: Not as beneficial to companies that set the schedules for their employees. No way to put notes on the scheduled dates.

Great tool for our transportation company

Apr 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly interface on the desktop version.

Cons: Mobile app

Overall: I've been using Humanity (former ShiftPlanning) for over 2 years and I love how the software keeps evolving. It offers a planning and communication platform all employees, including non-office.

Recommendations to other buyers: Like any planning and communication tool, some people are resistant to going online but the employees who embraced it are loving it. Managers all really like the tool.

Great tool, somewhat hard to navigate

May 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It allows me to see my colleague's schedules and record time off, etc. It was re-designed a few months ago and is now more visually pleasing.

Cons: The tool doesn't offer "everything" - we were in need of a more robust tool to track PTO requests and HR documentation, so we eventually transitioned to a different software.

Vendor Response

by Humanity (Shiftplanning) on May 03, 2018

Hello, thank you for your feedback, we appreciate it! We are sorry to hear to hear you are no longer using our app. Our clients mainly use our features for the top-quality employee scheduling, time tracking, vacation management and payroll. While our software makes the job easier for many HR representatives, we are predominantly focusing on employee scheduling needs of our clients.

Great Product- but it comes at a price

Jan 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: The interface for this software is great. It's extremely easy to use. They can confirm staff identities using facial and fingerprint recognition. They have rule based scheduling and unlimited locations. The software is extremely easy to use and very robust.

Cons: This is a great software but it does come at a cost. They are one of the more expensive platforms in the market.

Vendor Response

by Humanity (Shiftplanning) on May 17, 2018

Hi Chris, thank you for your feedback, we really appreciate it! As for the pricing, we understand your comment and we would like to explain that this minimum pricing is necessary in order to support our clients with the premium services we offer. While we provide constant product updates, we keep our pricing plans the same

LOVE HUMANITY!

Apr 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: effiicient, user friendly, accurate, time saver

Cons: issue with 24 and 1 hour notifications.....took 4-5 weeks to solve problem. needed status updates on repair

Overall: Excellent program! user friendly, employees don't like change but once they use it they love it! Employees like the text reminders. prevents no-shows. Efficient, calculates payroll. time saver, accurate.

I love Humanity! user friendly

Recommendations to other buyers: we would like to be able to invoice our league from the number of games worked at a higher rate than what we pay employees

Started good but went downhill

Apr 18, 2017
3/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Text notifications on shifts

Cons: Release feature stopped working and is taking forever to be fixed.

Overall: I feel like when we started with Shift Planner, the program worked great, the customer service was great. But then they changed the pricing on me, and then some of the features stopped working. We are considering other programs as I feel the customer service has been sub-par.

My experience is the web version works fantastic. The mobile version needs a lot of work.

Oct 11, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Reports are seamless and easy to use. Clock management works fantastic. The time clock feature helps everything work well together.

Cons: The mobile app needs work. It is very difficult to use the mobile app. I would like Humanity to make this a priority.

Overall: Ease of use.

Easy to use and time saving

May 03, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great user interface, messaging and notification between employees, iOs application for employees...

Cons: It lacks planning functionality to comply with French regulations (Day off, illness, breaks)...

I would be nice to adapt some report for french regulation.

Humanity is great for keeping track of your time sheet.

Apr 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Humanity allows you to view multiple weeks at a time. You can also clock in or out for a shift remotely by accessing your location.

Cons: It is difficult to edit or revise your time clock via Humanity. It has also wiped the time sheet in the past.

Perfect tool for what we needed

Apr 20, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of scheduling and payroll budgeting and tallying.

Amazing customer support.

Cons: There's a learning curve initially but the company has such patient and informed trainers, we were up to speed quickly.

Overall: We are a roller skating facility, after school club and party venue that has lots of part time employees, seasonal employees and most our folks work different positions within the company. Humanity allows us to schedule easily and approve time sheets so our accountants have an easy time keeping up with who works what position. We finally found a program that not only schedules but tallies the time sheets property and gives us a great overview of our payroll budget.

Not perfect, but it is meeting our needs.

Jun 24, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: The schedule wizard is helpful. I like that I can schedule specific staff to specific locations and positions.

Cons: I wish there was a way to assign specific supervisors to specific locations so that only those supervisors who need to see the staff availability or vacation requests from that location would see them. Right now, all supervisors see everyone and it really fills up their e-mail. Then then have to sort through to see which ones they are actually responsible for.

Overall: We're still learning all the features and working out the kinks. Overall, it seems to be going well.

Recommendations to other buyers: The wizard doesn't fill every option shift, even when there are staff available. This is a little frustrating because then we still have to go in and manually do this for many, many shifts. Our shifts are sometimes only 2 hours long and there are multiple in a day a staff might work because the shifts are children who have therapy appointments. The wizard seems to like to only put a staff on one shift, then won't put them on another they might actually be available for.

Shiftplanning is easy to use.

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use of Shiftplanning - - it's easy to set-up an employee and to add them to a schedule.

Cons: Not all of the "functions" are where I would expect them to be, but once I learned my way around the website, it's easy to use.

Shiftplanning, 8/10

Oct 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Shiftplanning is great for shift organization and personnel tracking. Our employees use it on a day to day basis.

Cons: Lack of interface customization. Other than that, there is isn't much else to complain about. Overall solid product.

It works for me!!!

Apr 19, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have a small business that utilizes this software probably only to 5/18th's of its true capabilities, but I am happy with is as my needs are mostly simple ones. There are things that I wish were even easier, but that really would be upon me to learn the system better. I type with two fingers so go figure...

Saves time, frustration and money

Dec 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I researched several options and ShiftPlanning offered everything on my wish list for a price within my budget. All the pre-sale promises proved to be true once I began using ShiftPlanning. I reduced time spent scheduling by 75%. The employees praised the introduction of ShiftPlanning.

Pros: The online chat support is quick to respond and is backed up with online documentation and videos. The software is very intuitive and the support team was very helpful in getting me up and running. After that I needed minimual support. My second favorite feature is the "Availablity" function. Staff can block out either a recurring day of the week, time of day or a specific date. This eliminated scheduling errors for everyone.

Cons: The product is designed for online use by the Scheduler and employees. I also like to post a printed copy of the schedule. The filter function allows significant flexibility when printing but I'd like to see more control over the page breaks when printing the schedule.

Service has been great! Having the customer service really makes this what it is.

Sep 21, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Hands Down the customer service. It is fairly user-friendly but can be complicated at times when doing things that repeat. Having the customer service that is very fast and reliable regardless of the time of day makes this software very valuable.

Cons: Doing reoccurring shifts can sometimes be complicated. Also, my employees didn't like the clock-in/clock-out functionality, so we ended up having to use another software application.

Overall: Easy for employees to see shifts and the reminders are huge. The reminders have definitely helped us reduce missed shifts.

The app is easy to use and serves its purpose of scheduling staff.

May 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: You can use either the app or the computer to schedule staff. You are able to add notes in the app for each job. I like the notifications that are sent out to staff when a change is made and the notifications I receive when a shift is unacknowledged or put up for trade.

Cons: You are not able to see the shifts that were unacknowledged on the app, you have to use the computer. You are unable to post an open shift on the app, you must assign it to a specific person.

Overall: I am able to track jobs, employee hours and budgeting information with this app.

Chief Operating Officer

Apr 18, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like it when I check the weekly report and when I do the payroll, it gives me the accurate numbers of hours.

Cons: when inputting the schedule.

Overall: It's an awesome software. It helps a lot in forecasting, reporting weekly hours, and with payroll. i wish we could be more employees utilizing this software, for them it's not a user friendly. In fat we only have 10% user.

Recommendations to other buyers: I wish we can cut and paste schedules and option to just change the date.

Good software for time clock

Apr 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Easy to use

Cons: Not much, just some more customization for vacation and sick time.

Overall: We really just use this to give our employees a way to clock in & out, and print their weekly hours reports, and it works very well for that. We don't use the scheduling or advanced options. The only thing I really would like to see different is a more customizable way to track vacation & sick time, for a pre-set bank that is customizable for each worker.

The App We've Chosen to use because it had the best features

Apr 12, 2016
4/5
Overall

2 / 5
Ease of Use

5 / 5
Customer Support

4 / 5
Value for Money

Comments: We schedule 12-16 people/day on our ambulances. If there is a special event, we are easily able to add that. SP keeps track of vacation days used as well as . I haven't integrated it into my payroll system . There are improvements we would like and it seems that changes we ask for take forever to implement. The vacation/time off system needs improved. Overall, SP does what we need it to and we continue to use it. There is live support online 24/7 or by email. They will help you from setup to any questions you have down the road.

Pros: Customer support, live chat, forums and tutorials. Very nice scheduling program with lots of options within the schedule. I like the dashboard to send out a message to everyone or just certain people.

Cons: Some areas could use improvement. The only way to enter time off is to code it as a vacation type. We can't give partial days.

It was extremely easy well-rounded and highly educational

Oct 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I would recommend this to anybody keep up the good work!

Pros: That the steps are so simple to overcome when there's a problem. Whenever i needed to fix or correct a shift or extend job info, the steps and process was very easy.

Cons: I have no dislikes about the product. There are very few issues and when they occur, it almost feels like they resolve fast.

Humanity is very user-friendly, making it easy to learn!

Jan 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I love the tabs at the top of the page -- makes it easy to navigate between dashboard, schedule, time clock, etc.

Cons: Occasional glitches with the software -- time clock issues, logging in or logging out, making sure you're under the correct name.

Vendor Response

by Humanity (Shiftplanning) on May 03, 2018

Hi Khristian, thank you for your feedback, we really appreciate it. We would like to know more about the occasional glitches so we can improve your experience with our app. Can you please contact our support at support@humanity.com and they will be delighted to help you with these issues? Thank you for your time.

Easy to use.

Aug 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. I've used both the web and app version. For myself, it was just a one or two click process and I only needed the "clock in" feature, so efficient access is important.

Cons: The edit mode when adjusting a time clock period was confusing and glitchy. I had a hard time adjusting times of breaks or correcting times.

Humanity Shift and Employee management

Apr 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Shift management, employee management, time clock management, payroll and employee reporting, etc.

Cons: can be sometimes confusing in steps to get to the end needed.

Overall: I think Humanity is a great tool for small to large companies. It sure helped us keep staff on track timewise and all. It can be sometimes confusing at first, but once you understand the logic and concept of the system, it flows. Tech Support is great, and always was able to get any issues corrected and/or corrected me in how I was doing steps.

Recommendations to other buyers: needs more HR and PR functions incorporated to make it one-stop-for-all.

Just a little thing

Apr 14, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease or working with this

Cons: Like i said the ony thing is the blocks having white instead of black

Overall: The only thing I wish that could be changed is the words be in black on all blocks, white is hard to read

Recommendations to other buyers: no

Your missing out if you are not using this

Jul 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: The ease of this product is incredible!! Shiftplanning is the best online scheduler I have ever worked with. It eliminates sticky notes and has everyone's availability right in front of me when i sit down to do the weekly schedule. The 24 hour and hourly reminder make it virtually impossible for employees to miss a shift!!

Terrible way to conduct business

Feb 25, 2015
1/5
Overall

Comments: I was completely disappointed in this software. I was assured when I first tried it and then paid for a 6 month subscription that I would be able to create a custom report for my staff's availability. I even sent a copy of the report I created manually to show what I needed. It wasn't until I got all of my staff entered etc and tried to create the report which I was not able to to do. I was told by my "client success specialist" that the custom report I needed was not an option on their platform. I was also told if I needed help she was not available until the following Monday to help me. This was on a Thursday. What? Some customer service. So when I realized this is not the scheduling software for me, they refused to refund my money (I paid for 6 months). They just sent an email with the verbiage of their billing practice..no refunds. I would strongly suggest you utilize their free month to make sure it works. In my case, I went on blind faith that the initial "support" person told me it would work for us. It's bad enough that it didn't work, but then to so coldy inform me I cannot get a refund...well that is the reason I am taking the time to write this review. Otherwise, I probably wouldn't do that. It's a terrible way to do business - not giving a refund if the product doesn't meet our needs. Seems pretty simple to me.

Capterra-loader

I absolutely love humanity! Wouldn't use another software for shift planning.

Oct 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is so easy to use! Adding new employees is a breeze and uploading schedules is even easier! It can be sent right to the employees email and or cell phone so they always have access to their schedule.

Cons: I love everything about humanity. If I had to think of one thing I dislike I dislike it, it would probably be something as irrelevant as I wish it would save my log in information so I don't have to type it in everytime. This is seriously the best software!

The software is mostly easy to use - ONCE you figure out how to make it work best for your company.

Aug 10, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
Likely

Pros: We have several different time clock locations and this makes using the timeclock and scheduling feature easy for us.

Cons: No batch printing option for timesheets. Our payroll provider isn't a Humanity partner so payroll is time consuming for us. Also, we have been using this software for 8 months and are still trying to figure out which features work best for us. Having an in-person onboarding/set-up would have made a world of difference.

Overall: Remote timeclock feature.

great customer service... works great for the mostpart

May 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: easy intuitive graphical interface, great customer service for whatever questions you may have.

Cons: I believe there were 2 or 3 but off the top of my head I can only remember that the schedule editing, for repeating shifts is not that easy to edit once you create it. I believe if you change something on one of those repeating shifts there's no option to make that global. You pretty much have to delete the schedule and recreate a new repeating one to do that.

Great Customer Service and Great Program

Apr 12, 2016
5/5
Overall

Comments: Shiftplanning took my company out of the stoneage of spreadsheet schedules to interactive and well organized scheduling software. We manage 27 locations within 15 miles of each other with a staff population of about 550. Shiftplanning's FREE setup service allowed us to easily setup all our employees and locations. The Customer Service is the best part. My personal CS client works tirelessly to ensure we are successful and is extremely responsive to needs and requests returning all emails or phone calls within 24 hours. It has made an otherwise colossal task simple and easy to do

Pros: Free Setup Service Event Log Customized Reports Combines HR, Timekeeping, Accounting, and Scheduling into one Superb Customer Service Constantly being improved to make better by listening to clients for improvements

This is a must have

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: It's easy to use and has a great app. You can schedule for multiple locations and multiple positions at the same time.

Cons: To be honest it's hard to find something I don't like about humanity. I've been with them for over 2 years they consistently fixed passed issues

Vendor Response

by Humanity (Shiftplanning) on April 25, 2018

Hi Moe! Thank you so much for your feedback, it means a lot to us!

Many "feature requests" aka 'options' to submit to maneuver within.

Mar 08, 2016
2/5
Overall

2 / 5
Ease of Use

2 / 5
Customer Support

Comments: This system is online and the scheduling overall is great, however when pulling reports it's not great. Options needed must be submitted through their support team or forum, and they can't provide an ETA or guarantee that it will be processed. The time off requests do not coincide with payroll reports. Time clock reports are not accurate for the laws for California with regards to OT and overnight shifts, they are not implemented. Their app is NOT up and running to what they state as we continue to have GPS error after error when we have an IP address in place, their system allows for clocking in/out outside of the IP address. Customer service seem to google and paste what they find based on a key word, which is not helpful. They don't provide ETA's and a lot of time is spent following up with them, they do not follow up with you, yet they send many emails on rating the experience received, which is not great considering the requests have not been rectified. There are many, many bumps along their road that need to be worked out in order to make their system great, especially with their app & reports. Their system is easy to use when scheduling and maneuvering within, however since there are many wall barriers, it does not make it easy to "utilize".

Functionality is Poor

Apr 19, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: The layout of humanity is very simple. There are multiple reports you can pull to verify time entries.

Cons: The steps you have to go through to fix an employees time is ridiculous. You have to click multiple boxes each time you fix an individual employees time.

Software works for its intended use

Jan 03, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Overall good software - needs some improvements. See cons list below for actual feedback on the software

Cons: Don't like that it "times out" after a certain period. Don't like that you can't make your own pattern for staffing repeating shifts. Would like to be able to swap shifts and modify the shift hours that are swapping to. Would like to track history on staff picking up shifts. For example would be nice if a staff request a shift it says that in the notes or history somewhere so they can't say "I never picked that shift up"

Vendor Response

by Humanity (Shiftplanning) on May 04, 2018

Hi Becky, thank you so much for your review. We have forwarded your suggestions to our Product team as we believe that your feedback makes us better. As for tracking history on staff picking up shifts, you can export this data from our Reports (you can read more about Reports here - https://bit.ly/2wdRXsI).

Relieved a HUGE headache!!!!

Apr 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's simplicity!

Cons: Hmmm ... not really sure right now ...

Overall: I was just using a rudimentary spread sheet when I came across Humanity. I love the simplicity and ease of the product and how it interfaces across so many forms of communication. Brilliant product. I don't see us ever looking elsewhere for a similar product. Love it!

Recommendations to other buyers: No ...

Time Sheets Made a Easy

Apr 05, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

4 / 5
Value for Money

Comments: The Custom report function has cut my payroll time in half. I just need to figure out how to export it in the format I need without having to do many edits to and payroll would be a breeze. The only thing I wish they would change would be to have the clock-in and out button on the dashboard page to make it easier for my employees to clock in and out. Sometimes they sign-in and forget to actually clock in or forget to clock out so the next employee clocks them out and forgets to sign themselves in... not really a ShiftPlanning issue, really just need my employees to pay better attention and be mindful of their time sheets, but I'' hold my breath on that one.

Pros: Easy of use, excellent technical support and quick implementation.

Cons: Should have clock-in and out button on the dashboard page.

Amazing experience

Apr 26, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

4 / 5
Value for Money

Comments: Our new store has been with Shiftplanning since the day we opened our doors which was over two years ago now. As the administrator of the software for our store, I would like to say that the experience has been amazing since day one. On a scale of one to ten, ten being excellent I would give it a strong nine. Not ten just because I believe that their's always room for improvement no matter the service. Everything from friendly sales people to support to being a great product to work with, I would defenitely recommend this service to anybody. Gisele, Ontario Canada

Pros: Easy to use for both administrators and employees. Even our employees with limited computer experience find it easy to use.

Cons: Can't really think of any since it as served us well for our needs.

Easy to self schedule

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of being able to pick up and drop shifts

Cons: Nothing that I can say is a negative about humanity

Overall: Very happy with humanity easy to pick up shifts and drop them if needed self scheduling system is great for virtual call centers remote positions

Makes my life easier

Apr 22, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: Switching between views can be a little hard to navigate.

Overall: I only manage 25 employees, thank goodness, but I'm not going to do it with a pencil and paper. It's easy to make changes, notify employees of schedule changes and they love it. It's also very helpful to slide that bar to cover our busy times and the availability feature is great as well as the request for time off.

Recommendations to other buyers: I pay for it myself, so a little pricey, but the customer service is STELLAR!

enjoy using software because its very easy to use

May 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: easy process, it also me to see exactly where my employees clock in and out and let me know if they are on time to their shifts

Cons: sometimes we have glitches to clock in depending on the area my nurses are in and we have to clock them in from the office which is not so good because we don't know exactly where they are when they are asking us to clock them in

Enjoyed. My Staff Like it

Jun 17, 2017
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Love the repeat Shifts and how you can move staff around with out redoing all the work. The email reminders are convent also.

Cons: Wish you could print off a one page calendar to post in the place of work. Some times we have and error emails in regards to shifts.

Overall: Cuts down my work time of staffing. Emails are wonderful reminders. the sign in and out feature helps with payroll.

Love the new look

Aug 01, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use. Customer support is always available

Cons: A few bugs when using the site with Google Chrome

Overall: I love the new look but still miss the ease of use of the old look. So far though, I love the application and use it everyday.

Very user friendly software

May 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We like the ease of scheduling our guards and getting their shifts acknowledged electronically. Our guards like the ease of access as well.

Cons: It is a hassle that they charge per active employee instead of ranges of employees. The security industry has a high turn over rate and having to disable guards regularly can be hard sometimes

Highly Recommend

Apr 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use, organized

Cons: employees continue to have issues with full functionality on the mobile app

Overall: I have a small business with 11 employees, and Humanity created a custom plan to meet my needs. Customer service is always quick to respond. The program saves a ton of time and headache and has features that put accountability on the employees (scheduling time off, trading shifts, setting available days/hours).

Great Customer Service

Apr 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Monthly overview scheduling

Cons: Pricing tiers not listed on website

Overall: customer service agent was very helpful over the phone - he assisted quickly and efficiently to help me with my needs. Thanks!

Recommendations to other buyers: No thanks!

Scheduling

Apr 14, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to read when it is printed out. It is nice that we can get our schedules online also.

Cons: There are a few reports I'd like to be able to print out but they aren't available.

Overall: Humanity online scheduling has been quite helpful for us. There are a few functions that the scheduling software won't allow us to accomplish but what it does, it does well.

Community Pool - perfect for lifeguard and snack bar staff scheduling!

Aug 18, 2014
5/5
Overall

Comments: We started using ShiftPlanning in 2014 and love it. As a community pool, we have limited funds, so we had been managing schedules with pen and paper. Until now. One of the board members found ShiftPlanning and it has exceeded our expectation on many levels. ShiftPlanning not only manages the daily lifeguard, snack bar and front desk schedules, it also allows staff members to trade shifts; to "give up" and "grab" shifts that come available; tracks vacations; allows us to require staff to sign-in at the pool which serves as a time stamp for clocking-in/-out of a shift; downloads hours to Quicken (and other financial reporting apps) for payroll; allow us to send e-mails to specific types of workers. Additionally, the customer service at ShiftPlanning is very supportive, responsive and professional.

Pros: easy to use; lower cost; fantastic customer support; great value; robust; flexible

Cons: Can't think of a con. Only comment is that ShiftPlanning was difficult to find - we had to delve deep into Google search to find this app. Glad we persevered.

Great for Scheduling!!!!!!

Aug 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I use shiftplanning for my 4 locations and absolutely awesome I really love it. Very Simple and has a bunch of great features. Pricing is very reasonable and customer service is top notch.

Humanity - great improvement to setup schedule & real time updates from our previous Excel solution.

Oct 26, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ability to set available time for individuals and thus the ability to see who is available for shifts and plug them in to maintain the coverage we need. Dashboard to see how is currently on. We haven't deployed it out to the staff themselves yet but when we do I anticipate the ability to notify not making a shift and requesting someone to cover for them is going to be a plus over the current email notices being used today.

Cons: We would like to be able to see the ability to make more global changes -- such as highlighting all staff to make a global change. Secondly, ability to set overall open hours for the business.

Inexpensive, Comprehensive Scheduling Software

Jul 20, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to add multiple positions for each employee. Easy get setup and go. Easy to schedule for multiple weeks. Good value for features offered.

Cons: Your employees can't see the total time they've worked in the app. They can see each timesheet but they have to log into the computer to see the total hours.

Some of the more advanced features are frustrating to figure out at first.

Humanity doesn't subtract leave automatically

Overall: Saved us so many scheduling headaches. We were able to switch from an excel sheet to a program that will almost run itself (if only employees didn't get sick or have something come up last minute). We would not be able to schedule the 150+ shifts per week without humanity!

Many options, very flexible, solves a MAJOR scheduling headache

Mar 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Value for Money

Comments: If you have multiple locations, with multiple shifts, and multiple workers with specific skill sets. if you need to know who can work a specific location and who can't. If you need to know the availability of your resources. If you want your workers to be able to clock in using their phone, or be sure they are clocking in from a specific geographical location. If you want employees to be able to offer up their shifts to only equally qualified employees. I could go on, but you get the point. THIS is the application.

Pros: Price Flexibility Options

Cons: Complex. Took me three tries to get it implemented they way I needed, but my use case may be unusual.

Simple and reliable

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Best shift planning application on the market. The convenience helps you get schedules done in half the time.

Pros: You can adjust multiple schedules in the same window. As soon as you complete your schedules they automatically email to the employee after you finalize.

Cons: Some lag when you switch sections. No undo button. You can accidentally copy all your schedules at once. It'll double everything up and you'll have to manually erase everything and start over. At least on the ones that aren't finalized. ( just pay attention)

Easy to Use and Full of Features!

Aug 14, 2014
5/5
Overall

Comments: A lovely service that is equipped with strong features and an easy to use interface. My TV/Film Production company has been using Shiftplanning for 2+ years and being able to not only have time-track hours, but also schedule shifts, have pay-rates increase or decrease based on either location and or time of the day, ability to keep overtime in check, and integrate our favorite calender for event scheduling is a huge benefit for our company. I used a few applications before, but compared to Shiftplanning, they seem like beta software limited by under developed features and poor support. We will continue to use Shiftplanning for many years as long as they continue to develop their already fantastic service, support, maintain competitive pricing.

Pros: Great Support Loaded with Features Integrates Great iPhone / Android App Affordable Price

Cons: Not a Con, but certainly would be a great additional feature: Being able to assign tasks to individual employees and have hours tracked to those tasks. That would be awesome.

An amazing Scheduling system

Jun 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We use shiftplanning for scheduling purpose in our Call Center since more then 2 years and are not planning to change soon. It's not only a scheduling tool as you can also manage your payroll, training and your staff files through it. It's a complete system handle by a proactive and efficient team.

Pros: Easy to use, Customization, Customer service, Customer Support, Amazing Team, affordable cost, Webinars, Messaging system

Cons: No possibility to give a 5 minutes delay period before the clocking in is considered lates with the Timeclock tool would be my only complaint at this time.

Sufficient scheduling tool

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to view the information needed. For example, the schedule can be viewed in multiple views so you can pick one to your liking

Cons: We have not used it to it's full capacity. I'm sure there is far more functionality that I don't know about

Vendor Response

by Humanity (Shiftplanning) on May 17, 2018

Hi Melanie, thank you for your feedback! We are happy to hear that you are satisfied with our app. We believe our Knowledge Base can help you explore our functionalities further with helpful articles and tutorials for mastering each module of our platform! Find out more about it here: https://bit.ly/2DJDN2G

Best scheduling software out there!

Aug 14, 2014
5/5
Overall

Comments: I spent many months looking for scheduling software, even after having trialed ShiftPlanning once as we wanted to make sure we had the best option out there. After having used many different solutions, there was no software that could compete in my opinion with Shiftplanning. We were using Excel to schedule for the last 10-12 years and as we continued with steady growth, the excel sheet just became unmanageable. My employees didn't like the fact of how difficult the schedule was to read on Excel as we continued to grow the staff and a short while after implementing ShiftPlanning to my team; we implemented it with another team to be able to track who is on shift for escalations.

Pros: ShiftPlanning is extremely easy to use. We easily grabbed our Excel schedule and added it into ShiftPlanning. Making changes to the schedule takes less time than before! Schedule views are awesome and make for a quick verification.

Cons: Some of the new features that come out are hard to keep track of.

Very easy to navigate, and very useful. I use it often

Oct 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like the most is how shows the sum of the hours worked per week and per day and how you can change your availability. I also like the layout overall, everything is easy to find and understand without needing to ask for clarification.

Cons: I like how I'm able to click on the date that I'm working on and have it show the amount of hours everyone is working that day. I dislike how this can only be done for the day of instead of future days.

Humanity allows for simple shift managing needs, but prepare for a cluttered view

Jun 11, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Team shifts are easily managed in Humanity - adding and dropping shifts, reviewing time off requests, etc. Reports allow for reviewing time off and work hours over a period of time.

Cons: The dashboard view is cluttered with quite a few extras that aren't really needed in most cases. Perhaps I'm not using the software to its fullest capability, but it would be nice to have the ability to disable features and views you aren't using.