Better Plan

WFMwizard Call Center Workforce Management

5 / 5 1 review


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $995.00/one-time/user
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
  • Support
    Online
    Business Hours

Vendor Details

  • Better Plan
  • www.wfmwizard.com
  • Founded 2009
  • Israel

About WFMwizard Call Center Workforce Management

WFMwizard is a powerful, inexpensive end-to-end workforce management software for small/medium call centers (up to 200 agents). WFMwizard includes forecasting incoming calls volume, agents staffing calculations, shifts structure optimization, agents scheduling/rostering and breaks scheduling. WFMwizard is the most comprehensive standalone (no integration) workforce management solution sold on the web today. Free 30-Day trial is available for instant download with free 1 hour one-on-one training!


WFMwizard Call Center Workforce Management Features

  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

WFMwizard Call Center Workforce Management Reviews

WFMwizard- easy way for planning workflow in call center

Dec 29, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I have been using WFM for a couple of years.
I find this system friendly and easy to use. it is reliable and makes sense.
Its GUI is innovative and while working with it, the flow is very intuitive and agile.
WFM is flexible and allows the user to control every hour separately.
Using WFM, I can insert data and its limitations regarding the agents, which then allows me to elicit and control the agent schedule.

Cons: WFM main limit, in my opinion, is that it lacks the ability to define a limit as a preference rather than as a restriction.

Overall: Better Plan Ltd. is actively involved in WFM implementation process
Also, WFM is relatively cheap than it competitive, yet allows flexibility and optional adjustments by Better Plan Ltd. I am pleased with the service and problem solving Better Plan Ltd. supplies.