AllegianceMD

"Robust EMR with plenty of options"

Overall: The solution as mentioned before is solid. Even better is their support when calling or having a problem to solve. They provider good support to the migration from another EMR, always a complex task

Pros: Veracity is a web base solution, easy to access from almost any platform, no need of expensive computers to run it. It is reliable and easy to learn and navigate thru the many options the system propose. Creating chart notes templates is an easy task, and provides multiple options to users, from scheduling to messages and prescribing among some of them

Cons: I believe the TeleMedicine module still need more work, it is a good integrated solution but compatibility with the many possible patient technological platforms(laptops, cellphones, etc etc) is still an issue that prevents in occasions the patient to connect to the visit.

"Features don't work"

Overall: I would absolutely not recommend this program due to it not working properly AND how long they took to address my concerns. When I told them I was leaving, they tried to charge me a cancelation fee despite my long and recorded history of complaints of not being able to actually use the software. I was paying about $450 for this program AND paying for another EHR while waiting for this one to be functional. That never happened so I switched.

Pros: Documentations was a breeze for intakes and follow up notes. Also templates are customizable though they do provide some standard templates. Adding macros/quick text is easy as well. The only thing that works about this program are the notes. The patient portal did not work consistently, but when it does, the questionnaires port into the chart for ease of note integration without double entry. The person assigned to my account for setup was very nice as was the person who helped with demo. But the program itself did not function properly. Billing was also easy to do in the system.

Cons: Most of the features I switched for did not work. The patient portal did not work on computer or mobile device, despite there being an app. I was later told though they had an app it was still in testing and did not work on IOS. When the program was demo'ed to me, I was told they have an app and website portal. When patients were able to login to the portal, from a computer only, the signed intakes did not port into the chart. I then had to print out copies for signature and keep hard copies in the office. When Covid happened, I could not longer use the system because people were not coming into the office. So I was double paying to continue my old EHR. They kept telling me someone was fixing this, but it was not fixed. The scan to chart and upload feature does not work except for on a pc, so I'm told. The fax did work but it does not auto assign to a chart. You have to manually put it where it needs to be. I don't have a pc so I can not confirm if it works there. I was also not told that upfront. They also told me they were rolling out Telehealth but did not do it before I left (which was after about 2 months). I would not recommend this program.

"Great product for your EMR needs - fully customizable! "

Overall: Overall Allegiance does an excellent job with the functionality of the system. They have outages from time to time that cause disruption, but they seem to remedity it quickly when that happens. They are constantly making new updates based on recommendations from users, which I feel is important with any company you work with.

Pros: We enjoy the ease of building chart templates that are fully customizable to our pain management practice needs. It is a very simple system to learn for new users.

Cons: There are a few features in the orders section I would like to see a report or sort feature that is easier to use. Also billing reports that could have more options to sort and condense down.