# AllegianceMD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AllegianceMD the right Electronic Medical Records solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/104324/AllegianceMD/reviews --- AllegianceMD 4.2 (26) [View alternatives](https://www.capterra.com/p/104324/AllegianceMD/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AllegianceMD Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews VL Vinh L AdminHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Simple, cloud base, unlimited fax, not the best, but gets the job done at much more affordable price compare to other top tier emr's. “ January 29, 2026 VL Vinh L AdminHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Included billing interface is simple to use but the reporting features is very limited and simple. “ January 29, 2026 HC Holly C Medical AssistantMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The formulary system is easy to use and allows you to verify patient coverage of medication and to do prior authorization directly through the system.“ November 19, 2021 RL Roger L ownerMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “Switching from my old EMR to Veracity was relatively pain free and again training and support have been excellent. “ December 9, 2021 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VL Vinh L. Admin Hospital & Health Care Used the software for: 2+ years ### "Veracity9 by Allegiance MD" January 29, 2026 5.0 Overall helpful customer service, price to emr features is overall a great value. Included billing interface is simple to use but the reporting features is very limited and simple. However, can download raw file to excel to do more customized reports. Pros Simple, cloud base, unlimited fax, not the best, but gets the job done at much more affordable price compare to other top tier emr's. Glad we switched from a local server based EMR. Cons they do roll out some helpful features over the last 2 years but other interfaces seems to take forever to get set up. Seems like their program department is limited Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reason for choosing AllegianceMD overall costs for features much lower per provider Switched from [Amazing Charts](https://www.capterra.com/p/80992/Amazing-Charts/) wanted to switch to cloud base and better billing integration Review Source FL Federico L. COO Mental Health Care Used the software for: 6-12 months ### "Robust EMR with plenty of options" November 19, 2021 5.0 The solution as mentioned before is solid. Even better is their support when calling or having a problem to solve. They provider good support to the migration from another EMR, always a complex task Pros Veracity is a web base solution, easy to access from almost any platform, no need of expensive computers to run it. It is reliable and easy to learn and navigate thru the many options the system propose. Creating chart notes templates is an easy task, and provides multiple options to users, from scheduling to messages and prescribing among some of them Cons I believe the TeleMedicine module still need more work, it is a good integrated solution but compatibility with the many possible patient technological platforms(laptops, cellphones, etc etc) is still an issue that prevents in occasions the patient to connect to the visit. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Intelligent Medical Software](https://www.capterra.com/p/242487/Intelligent-Medical-Software/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[GlaceEMR](https://www.capterra.com/p/180412/GlaceEMR/) Reason for choosing AllegianceMD Web based, Integrated solution with Billing and Telemed and of course EMR. Reasonable pricing and contract proposal, scalability and customer support. Easy to use for providers Switched from [Intelligent Medical Software](https://www.capterra.com/p/242487/Intelligent-Medical-Software/) Flexibility, Telemed capabilities, and a more modern and easy interface for providers and staff. Review Source EC Erin C. Owner, Physician Hospital & Health Care Used the software for: 2+ years ### "WORST customer service ever" April 29, 2025 1.0 disappointing, worst customer service ever, if something goes wrong they do not help Pros I really liked the charting system. I like how you can be in more than one patients chart at a time. Cons Customer service. I was very happy with this EMR until something went wrong. Since the change healthcare hack in 2/2024 I have not been getting ERAs. I have contacted them repeatedly for over 1 year. They do not email back or call back in a timely manner. When I get back to them again they tell me to do the same thing I already did. They have the worst customer service I have ever experienced. I am having to switch EMRs because I cannot continue to manually enter each individual EOB. I have asked to speak to a supervisor multiple times and they will not call me or let me speak to them. Alternatives considered [CureMD](https://www.capterra.com/p/98772/CureMD-EHR/)[ModMed](https://www.capterra.com/p/124590/EMA/) Reason for choosing AllegianceMD I liked the billing and charting modules. Switched from [Module MD](https://www.capterra.com/p/132050/ModuleMD-WISE/) the billing component did not work well. Review Source HC Holly C. Medical Assistant Medical Practice Used the software for: 1-2 years ### "Robust, Cost-effective EMR/EHR System - We have found a WINNER!" November 19, 2021 5.0 \-We're very happy with out choice and would highly recommend them to anyone! -Previously having used a horrible system with little flexibility and poor support it was painful to go through the transition through NO FAULT of AllegianceMD. Data export from the old EMR system took forever, wasn't complete and the old company was very uncommunicative and uncooperative. AllegianceMD helped us work through the nightmare. -AllegianceMD operations support helped us get set up so we could go live before receiving the export data from the prior company. They walked us through getting patients added, ordering labs, etc. and we couldn't be happier with them. Pros \*Biggest selling feature is extraordinary support provided via phone/email and our assigned \[SENSITIVE CONTENT\] has been awesome and continues to be a source of knowledge! No support turnover in more than a year. -Online training modules and e-manuals made it easy to learn system. -Scheduling and new patient set up is quick and easy. -The patient portal works well and easily allows patients to update items in their chart. -The system has a virtual appointment option which has been quite useful during the COVID pandemic. -The formulary system is easy to use and allows you to verify patient coverage of medication and to do prior authorization directly through the system. Easy patient med lookup feature and refill ability. -Save faxes or upload documents directly to patient chart, flag for follow-up and patient portal. -Billing functionality is easy and robust compared with other EMR systems - Love It! -Now interfaces with both top lab companies which makes ordering labs and receiving results seamless. -Many options for customization. -Ongoing improvements and enhancements to system. Cons \-Medication drug/drug interactions and allergy shows but does not have a "hard alert" or pop-up, possibly leading to unsafe prescribing practices. -Unable to fax medication list directly from system; must save it and then fax it. Review Source GB Gary B. Neurologist Medical Practice Used the software for: 2+ years ### "I love AllegianceMD" November 28, 2021 5.0 Query is easy. Reports are easy to create. Our accounts receivable is almost nothing. No delinquent accounts. Pros This software is comprehensive. Support is amazingly fast and friendly! Cons There is nothing to complain about this software. We will be retiring soon and we totally recommend this software to other doctors Review Source JM Juana M. Office Manager Mental Health Care Used the software for: Less than 6 months ### "Features don't work" January 2, 2021 1.0 I would absolutely not recommend this program due to it not working properly AND how long they took to address my concerns. When I told them I was leaving, they tried to charge me a cancelation fee despite my long and recorded history of complaints of not being able to actually use the software. I was paying about $450 for this program AND paying for another EHR while waiting for this one to be functional. That never happened so I switched. Pros Documentations was a breeze for intakes and follow up notes. Also templates are customizable though they do provide some standard templates. Adding macros/quick text is easy as well. The only thing that works about this program are the notes. The patient portal did not work consistently, but when it does, the questionnaires port into the chart for ease of note integration without double entry. The person assigned to my account for setup was very nice as was the person who helped with demo. But the program itself did not function properly. Billing was also easy to do in the system. Cons Most of the features I switched for did not work. The patient portal did not work on computer or mobile device, despite there being an app. I was later told though they had an app it was still in testing and did not work on IOS. When the program was demo'ed to me, I was told they have an app and website portal. When patients were able to login to the portal, from a computer only, the signed intakes did not port into the chart. I then had to print out copies for signature and keep hard copies in the office. When Covid happened, I could not longer use the system because people were not coming into the office. So I was double paying to continue my old EHR. They kept telling me someone was fixing this, but it was not fixed. The scan to chart and upload feature does not work except for on a pc, so I'm told. The fax did work but it does not auto assign to a chart. You have to manually put it where it needs to be. I don't have a pc so I can not confirm if it works there. I was also not told that upfront. They also told me they were rolling out Telehealth but did not do it before I left (which was after about 2 months). I would not recommend this program. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) I wanted more features and better billing. I did not get that. Review Source AH Ashley H. Administrator Medical Practice Used the software for: 2+ years ### "Great product for your EMR needs - fully customizable! " November 29, 2021 4.0 Overall Allegiance does an excellent job with the functionality of the system. They have outages from time to time that cause disruption, but they seem to remedity it quickly when that happens. They are constantly making new updates based on recommendations from users, which I feel is important with any company you work with. Pros We enjoy the ease of building chart templates that are fully customizable to our pain management practice needs. It is a very simple system to learn for new users. Cons There are a few features in the orders section I would like to see a report or sort feature that is easier to use. Also billing reports that could have more options to sort and condense down. Review Source JM Jeffrey M. CEO Medical Practice Used the software for: 1-2 years ### "Exodus Family Practice EHR review" November 18, 2021 4.0 positive Pros billing, ease of use, ease of training, customer support Cons the escribe system has a few bugs in it, but I believe it can be worked out Reason for choosing AllegianceMD it suited our needs better Review Source HS Hesham S. MD Medical Practice Used the software for: 2+ years ### "best products" December 3, 2021 5.0 Accessable Pros user freindly,good custmor services problems easy to fix Cons none, none ,none ,none ,none ,none ,none Review Source JM Julie M. Owner Medical Practice Used the software for: 2+ years ### "Priced right and easy to use" December 7, 2021 4.0 Very happy with AllegianceMD Pros The ease of using it and creating templates Cons Would like to have the ability to create more specific billing reports Review Source RR Rekha R. MD Medical Practice Used the software for: 2+ years ### "THis is a very frustrating EMR company. Full of glitches. We never get straight answers and their turnover is very high. " June 26, 2018 1.0 Not worth using them Pros The notes and templates can be customized well. Initially was good but they cannot keep their employees. Have to make several calls. Sometimes we cannot get through to them. Cons Billing is not reliable. They have many glitches and we have to constantly be vigilant. sometimes difficult to get through. Medicare payments do not come through in a timely fashion. They always have to check with engineering to find out why. They are their own clearing house so I am surprised they cannot do things in a timely fashion. Review Source RL Roger L. owner Medical Practice Used the software for: 6-12 months ### "Veracity software" December 9, 2021 5.0 Switching from my old EMR to Veracity was relatively pain free and again training and support have been excellent. Pros The user interface is intuitive and things "just make sense". Rxes are easy to write and send, even controlled substances. Cons There are things that can be improved. Support has been very responsive in this regard. Review Source KS Kenneth S. Doctor Alternative Medicine Used the software for: 2+ years ### "Exslant for any Gp" December 14, 2016 5.0 It Looks good on the Network and would yous it my self in me Practise would recommend it to other Australian Doctors Pros Has a Place for Business and Peasants and I have Looked on the Network all around and haven't found any Like this has prickly every aspect for Doctors Cons Right on for Price Review Source LS Leah S. Billing Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Decent PM and billing system" August 29, 2017 4.0 Practice management and EMR. Pros This system is easy to use and navigate. The functions are straight forward and simple to figure out. Review Source JW Jason W. biller, collector HIM Financial Services Used the software for: 2+ years ### "Daily usage for financial, biolling, accounting and collecting purpops" March 23, 2016 3.5 Pros The billing and patient demographics along with the HIPPA chart tab. Cons Posting, and having to select the different page formats i.e. PR-2, 1st reports and vital sheets and guarantor tabs not being able to be on a case by case selection for billing and posting. Review Source dW donna W. Supervisor Used the software for: ### "Veracity has and continues to meet the needs of our faility. They are always updating the system." February 22, 2013 5.0 On a scale from 1 - 10. I give it a 10+ try it out I believe you will like not only the price but how easy it is to use. Pros Everything - Since the low monthly price includes everything you need even the Clearinghouse. It makes my job so much easier. Any time I have a question I call the same customer support number no mate what it is for and again no charge. New system updates no charge. Cons Haven't came a cross any it made it so easy to met our meaningful use requirements that it pays for its self. Review Source FJ F J. Owner Used the software for: ### "Stay Away" August 14, 2013 1.0 I am a Family Practice provider and had a terrible experience with AllegianceMD. The software has many glitches and charting issues which require time consuming workarounds leading to practice inefficiencies. The customer support was easy to reach although they could not provide suitable answers to questions frequently. After reporting a dissatisfaction with the product within the first month of implementation, AllegianceMD billed my practice $3895.00 and refused even a partial refund for their inadequate product. We never went "live" with the system. Stay away from this company! Review Source DP Daniel P. Used the software for: ### "" February 2, 2013 5.0 From our previous horrible EHR experience, we were terrified to move to another EHR. However, we had to move away from our previous EHR. We decided to go with Allegiance veracity. We were up and running on billing and EHR in less than 4 weeks. It is amazing to say the least. It's packed with great features that no one we demoed could offer, and they are always adding more features. It's Extremely easy to use. The company support has been great to us thus far. I would definitely recommend them. Review Source JD John D. Practice manager Used the software for: ### "Good product" July 17, 2010 5.0 I really recommend it. Good price, good customer service. We have been very happy so far. Pros Very advanced, and complete EHR, easy to use EHR. Billing is great, great claim scrubber Patient portal E-prescription with the EHR Alergy, Drug Interactions Lab results Cons None so far Review Source JL John L. Used the software for: ### "I like this company" March 14, 2014 5.0 We've purchased the system late 2013 and we are up and running already with no issues. Like previous reviews had pointed out, no hidden charges, everything is included, great support. They helped us customize our templates. Overall, it's very solid software, very easy to use and no issues so far. I definitely recommend it. Review Source JL John L. Used the software for: ### "I like this company" March 14, 2014 5.0 We've purchased the system late 2013 and we are up and running already with no issues. Like previous reviews had pointed out, no hidden charges, everything is included, great support. They helped us customize our templates. Overall, it's very solid software, very easy to use and no issues so far. I definitely recommend it. Review Source ML Mark L. Practice manager Used the software for: ### "Practice manager" February 28, 2010 5.0 NO HIDDEN CHARGES like eclinical. Pros After being burned by three EHR systems, We decided to go with allegiance, the system is superb, no complaints. Personal customer service. Very helpful, and quick to respond. I couldn't be happier Cons None so far Review Source TD Tanya D. Used the software for: ### "" September 27, 2012 5.0 We have used two EMRs prior to this one. I would have to say this is the most advanced customizable EMR and a billing system we have used so far. So many features included, they are always updating their system. The customer service has been very helpful so far. Review Source BO Bonny O. Used the software for: ### "" November 9, 2011 5.0 Love the system. It's easy to learn, very affordable, and NO hidden fees. Collecting from insurance often takes less than 10 days. The company constantly makes improvements based on user feedback. AllegianceMD is very customizable and I recommend 100%!! Review Source DK David K. physician Used the software for: ### "Good system" December 16, 2010 5.0 Recommended Pros Very high tech, a step up from what we have been using Cons None, running very reliable Review Source Similar Products Featured ## Related categories [Urgent Care EMR](https://www.capterra.com/urgent-care-emr-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)