--- title: "RecTrac Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RecTrac Software - reviews, pricing plans, popular comparisons to other Parks and Recreation products and more." source_url: "https://www.capterra.com/p/104588/RecTrac/" page_type: "product" language: "en" --- # RecTrac Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) RecTrac ## What is RecTrac? Since 1988, Vermont Systems has specialized in developing fresh software products for managing recreation and parks operations. As the continued market pioneer and leader in Recreation Management Software, Vermont Systems provides a range of applications that increase the efficiency and productivity of recreation operations for municipalities, golf clubs, colleges & universities, and the United States Military, to help their communities play and thrive. From registration to payments to scheduling to tickets to mobile apps, Vermont Systems streamlines processes and operations, creating efficiencies within departments and enhancing patron engagement. ## What is RecTrac used for? [Parks and Recreation](https://www.capterra.com/parks-and-recreation-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 70% Neutral 9% Negative 22% Starting price $0.01 One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RecTrac?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.vermontsystems.com&name=RecTrac) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RecTrac 3.7 (23) VS. [4.6 (100)](https://www.capterra.com/p/127064/RecDesk/reviews/) Starting Price $0.01 One Time Starting Price $3835 Usage Based, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.2 (23) Ease Of Use 4.6 (167) Value For Money 3.6 (21) Value For Money 4.7 (152) Customer Service 3.8 (22) Customer Service 4.8 (162) ## RecTrac alternatives [3.9 (83)](https://www.capterra.com/p/115451/ACTIVE-Net/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 72% of reviewers rated it above 4 stars [4.3 (147)](https://www.capterra.com/p/198905/SmartRec/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (44)](https://www.capterra.com/p/252344/DaySmart-Recreation/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (76)](https://www.capterra.com/p/232490/EMS-Scheduling-Software/reviews/) Starting price $9000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/104588/RecTrac/alternatives/) ## FAQs about RecTrac Overview ### Which roles and teams benefit most from RecTrac? RecTrac is most used by recreation supervisors, coordinators, and facility operations teams that manage program registration, memberships, scheduling, and daily service delivery. Administrative and accounting staff rely on it for billing, recordkeeping, and reporting, while information systems and software specialists support configuration, system maintenance, and cross-department operational efficiency. Answer based on 23 reviews Overview ### What company size and industries is RecTrac built for? RecTrac is built mainly for small organizations in recreation and government, with 68% of reviewers from small businesses and 40% from recreational facilities and services. It also serves municipal governments, schools, universities, military programs, and midsize or enterprise users, with 30% in government administration, primarily for Parks and Recreation. Answer based on 23 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of RecTrac? RecTrac offers registration management, membership management, and booking management for recreation operations, plus class scheduling, event management, and facility scheduling. It also includes point of sale, billing and invoicing, recurring subscription billing, attendance management, check-in/check-out, reporting and statistics, and website integration. Getting Started and Support ### What training and onboarding options does RecTrac offer? RecTrac provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced instructional content. Answer based on 3 reviews Getting Started and Support ### What customer support options does RecTrac offer? RecTrac provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. User feedback on support is mixed: some reviewers describe timely resolution and improving service over time, while others report scripted responses, slow replies, and difficulty getting practical help during training or troubleshooting. Answer based on 6 reviews User interface ### Is RecTrac easy to use and navigate? RecTrac offers broad functionality, but many users find the interface hard to learn and slow to navigate. Parks and recreation staff often mention dated screens, many clicks, and complex setup for programs, facilities, and reports, while some teams still appreciate the clear layout and deep menu options. Answer based on 10 reviews ## Features AI summary Based on 270 Parks and Recreation reviews Capterra data shows that buyers of Parks and Recreation software rank the following features as their top priorities: - **Registration Management** (**70%** of reviewers rated this feature as critical) - **Electronic Payments** (**58%**) - **Customer Accounts** (**53%**) RecTrac supports all three features that reviewers rate most highly: **Registration Management**, **Electronic Payments**, and **Customer Accounts**. Together, these capabilities help businesses manage program sign-ups, process payments online, and maintain accurate participant records, allowing teams to run daily operations more efficiently and deliver a smoother experience for residents. Registration Management 4.2 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Facility Scheduling 3.7 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Billing & Invoicing 3.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Reporting & Statistics 4.2 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Facility Management 3.9 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Manage the maintenance of building facilities Calendar Management 3.3 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar RecTrac 46 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Class Scheduling: Schedule in-person or online classes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Tracking: Track the location of specific equipment at all times - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Facility Management: Manage the maintenance of building facilities - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - League/Team Management: League/Team Management - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Membership Management: Database of members to track personal information of individuals and families - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Volunteer Management: Manage volunteer information and direct volunteer resources - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.0 (23) 4.0 Based on 23 reviews ## Pricing Value for money 3.6 (21) Basic $0.01 One Time Value for money 3.6 (21) 3.6 Based on 21 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (22) 3.8 Based on 22 reviews ## User reviews Overall rating 3.7 Based on 23 reviews Filter by rating 5(7) 4(9) 3(2) 2(4) 1(1) Mentioned topic Sorted by most recent TM Tonnette M. Sr Business Systems Specialist Recreational Facilities and Services ### "Vermont Systems, RecTrac" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 I've been using the for software for 19 years and have a great relationship with the customer support and sales teams. Pros The ability to create custom reports and have those reports run emailed to the person directly. The ability to create profiles for the different users and user groups. Cons There are not enough hours in the day to use all the features of the software. Having used the software for so long, I would love to see more information as it relates to specific modules. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 7, 2025 Hi Tonnette! Thank you for the review. We're excited to hear you find value in the reports and the modules. We're continuously updating the program and the training materials. If you have specific requests, don't hesitate to reach out. Thanks for being a customer! CD Charles D. Office Systems Specialist Recreational Facilities and Services ### "Rec Trac Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2025 Overwhelmed at first, but now comfortable with using it. I find it easy to use and also to explain how to use it Pros The almost unlimited ability to get any report and ask it to conform to what we need. Once I started working with it the easier it became. Cons The Help section is hard to use. It is confusing and often does not pertain to what I want. If it does not help me I send in a ticket. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Michelle K. Aquatic and Member Services Supervisor Health, Wellness and Fitness ### "Great Customer Support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 15, 2025 Very positive--the few times we have had glitches with it, support has been very quick to help fix it. Pros It's a great way to set up programming for a park district. It's great for programming, memberships, punch passes, and POS. It keeps things organized within our budget as well. It's the best program I have worked with--though it does require a steep learning curve. Cons Sometimes their updates will cause glitches--some minor, and some are major. Usually it's not an issue--but when it is, it affects all of our programming and membership. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 16, 2025 Hello Michelle, Thank you for recognizing our support. It's been an area of focus to help us serve you better. Thanks for being a customer! DM Diane M. Accounting Services Government Relations ### "Great Customer Support with Vermont Systems " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2025 Excellent! Great customer support and timely resolution. Pros Their response time and solutions to resolve issues. Cons There is nothing that comes to mind in my experience. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 9, 2025 Hello Diane, Thank you for your review and kind words. We're glad you've found our customer support responsive and effective. JH Jeff H. Golf Professional, Clubhouse Manager Government Relations ### "Why everyone should have Vermont Systems. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2025 Overall it's a great system. Whenever there is a problem, I can count on Winfield Reichert to help me out ! Pros How easy it is to use. I love the fact that I can use different screens for tee times and green fees. Cons There are so many different options, that it is sometimes difficult to navigate. A good problem to have ! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 8, 2025 Hello Jeff, Thank you for leaving a review of RecTrac on Capterra! We're glad you find it easy to use and appreciate the work we've put into the product - and that you can count on our support team! Thanks for being a customer. KC Karen C. Recreation Coordinator lll Recreational Facilities and Services ### "Rec Trac review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 2, 2025 I have been using it for 25 years now. While it has been frustrating trying to learn how to program over the years, the customer support has come a long way. Dedicated employees to maintaining and programming Rec Trac are very necessary. Pros The customer support system has improved greatly over the last 20 years. Cons There is a whole lot to learn on the IT side and programming side of things. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 16, 2025 Hello Karen, We're glad you're a customer and appreciate you noticing our efforts in support. It's been an area of focus to better serve customers like you. Thanks again TO Terra O. Recreation Supervisor Recreational Facilities and Services ### "Do not recommend this software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 September 14, 2023 Between the costliness to add the online features and the difficulty with navigating we determined that RecTrac was no longer the best fit for our company moving forward. Pros The best feature of RecTrac is that the user has the ability to quickly clone activities to save time when creating recurring programs or activities. Cons The RecTrac program is not user-friendly. It is difficult to navigate and even more difficult to train new staff to use. We also discovered that with ever-changing technology we needed to add the online check-out option. However, it was unreasonably expensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Maija P. Owner & Director Sports ### "Rectrac—Good Software for a Large Organization" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 19, 2022 Overall management, especially facilities is great with Rectrac. The time needed to train staff to use the program and the software not being intuitive is the biggest drawback. Pros Rectrac is a nice system to use if you have a large program with multiple facilities. Good to use for something like a Parks & Rec program. It has great software for multi-facility management and booking. Registration for programs can also be used on a large scale. Payment processing is simple. Cons The system is not user friendly. Staff must be well trained in order to use the programs especially for registration, loading classes, and running reports. When selections are incorrectly selected, there are no clues given on how to get the report you need. Reasons for choosing RecTrac In my new program, I have switched over to Jackrabbit since my program is now smaller and the Jackrabbit is much more user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Software Specialist Government Administration ### "Over-Rated" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 21, 2022 I have never been so frustrated with almost every aspect of a software. Pros Although there are a lot of features included they are not easy to use AT ALL. Cons Customer service is absolute trash, when they finally respond it's as if they are learning the software while trying to be the expert at the same time. Software is not intuitive at all. Constant issues with connection, reports running late, information not being updated, too many back-end manual work. Nothing is simple or easy. There are so many steps to complete one single task. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Administration Assistant Government Administration ### "We are moving to new software" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 August 31, 2022 Pros This software has the potential to do many things in certain recreational settings. Cons Since moving to the 3.1 we have had so many issues, far more than is acceptable with any software. The integration program was a connectivity issue for years. We weren't getting waivers with online registrations for months and only found out about it by accident. The separate steps and screens you must visit to set up anything in the software is too many and easily missed. After 4 years of having the 3.1 only one team member is able to do 90% of the software operation and the rest of the staff struggles with just running reports. We are not able to use many of the features in RecTrac due to requirements we cannot follow, such as drop in classes, daycare classes, invoicing, there is always a stipulation in the programming that hinders us from being able to use it as we need to use it. Example: billing or invoicing, a service item cannot be invoiced. We must include a service item in 90% of invoices. We also receive complaints from patrons about the on-line registration and it's confusing layout. We are currently having issues with the online site not working properly ( we are hosted online) and not knowing there is an issue till a patron calls to inform us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/104588/RecTrac/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ACTIVENet vs RecTrac](https://www.capterra.com/compare/104588-115451/RecTrac-vs-ACTIVE-Net)