Vermont Systems

RecTrac


4 / 5
6 reviews

Who Uses This Software?

Vermont Systems provides software solutions to municipal government, the US Military, Colleges & Universities, School Districts, Fitness Centers, Golf Courses, rinks, aquatic centers and more.


Average Ratings

6 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    In Person
  • Support
    Business Hours

Vendor Details

  • Vermont Systems
  • www.vermontsystems.com
  • Founded 1985
  • United States

About RecTrac

Since 1988, VSI has specialized in developing software products for managing recreation and parks operations for municipal, county, state and federal military governmental entities. VSI markets and fully supports this software primarily on a national basis. The software is also marketed to private businesses with similar needs, such as golf courses and fitness centers. VSI is committed to providing high-quality application software and responsive customer support.


RecTrac Features

  • Billing & Invoicing
  • Check-in / Check-out
  • Child Care
  • Contract Management
  • Employee Management
  • Event Management
  • Facility Management
  • League / Team Management
  • Membership Management
  • Registration Management
  • Rental Management

RecTrac Reviews Recently Reviewed!


Powerful software, but a steep learning curve when coming from other systems

Jan 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: RecTrac is incredibly customizable and offers multiple methods to solve many day-to-day park and rec problems. It is also relatively inexpensive to own and maintain, and doesn't require transaction processing fees like some of the major competitors.

Cons: RecTrac's greatest benefit (customization) is also it's occasional downfall; sometimes, too many ways to solve one problem leads to confusion or slight variances in the final outcome. Facility Booking has proven to be more difficult than expected (but it's not impossible to figure out). Initially there were also many issues related to POS hardware, but these have largely been resolved.

Capterra loader

Using this program for the last five years....

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a very efficient software for memberships, programs, point of sale options. Data management is solid and reports are easily generated with almost unlimited choices.

Cons: The interface seems dated, however we are using the older build and will be upgrading when feasible. Currently looking at the Web Trac feature to assist in serving our patrons.

Overall: This software is our framework for business and patron management.

User-friendly membership management system--easy to learn and use

Feb 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clearly laid out interface which makes it easy to find the function you are looking for. Easy to figure out how to use the different functions. Has much more capabilities than we will ever have time to figure out how to use, but we are impressed and satisfied with this product overall.

Cons: Have had some trouble getting the different elements of the membership card templates to stay linked.

Robust Software

Oct 09, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: RecTrac can do so many things for your business. It is very customizable and robust. Have self hosted and vendor-hosted options.

Cons: Can be buggy at times - but they are quick to respond and solve issues.

Overall: This software takes care of every function of our Recreation business. Have been working with them for more than 10 years - excellent service and support!

Capterra loader

Very useful product, but could be more user friendly.

Jul 10, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The reports we can run are amazing, once we figure out how to do it. The ability to search and browse through the various features is very easy.

Cons: There are too many ways to accomplish one task. It seems like some of the options need to be streamlined and the duplicated resources should be combined somehow.

Customer Service is great to work with.

Apr 19, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use for end users. Our part-time employees have not issues using this software and are very comfortable with it.

Cons: The biggest issue we have with the software is the lag. If can sometimes takes several minutes to process transaction using the POS part of the system.