# RecTrac Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RecTrac the right Parks and Recreation solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/104588/RecTrac/reviews --- RecTrac 3.7 (23) [View alternatives](https://www.capterra.com/p/104588/RecTrac/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of RecTrac Ease of use 3.2 Customer Service 3.8 ## Pros and Cons in Reviews KC Karen C Recreation Coordinator lllRecreational Facilities and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The customer support system has improved greatly over the last 20 years.“ April 2, 2025 TO Terra O Recreation SupervisorRecreational Facilities and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Between the costliness to add the online features and the difficulty with navigating we determined that RecTrac was no longer the best fit for our company moving forward.“ September 14, 2023 DM Diane M Accounting ServicesGovernment Relations, 51 - 200 employeesUsed the software for: More than 2 years. “Great customer support and timely resolution.“ April 8, 2025 CS Casey S Senior Administrative AssistantRecreational Facilities and Services, 51 - 200 employeesUsed the software for: 6-12 months. “The software was incredibly hard to navigate and teach others.“ June 9, 2021 MP Maya P Administrative Support CoordinatorRecreational Facilities and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “The software just had too many steps, crashed often, and made for a lot of hours for training.“ October 15, 2020 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael B. Facility & Events Coordinator Used the software for: 2+ years ### "Using this program for the last five years...." June 21, 2018 4.0 This software is our framework for business and patron management. Pros This is a very efficient software for memberships, programs, point of sale options. Data management is solid and reports are easily generated with almost unlimited choices. Cons The interface seems dated, however we are using the older build and will be upgrading when feasible. Currently looking at the Web Trac feature to assist in serving our patrons. Review Source TM Tonnette M. Sr Business Systems Specialist Recreational Facilities and Services Used the software for: 2+ years ### "Vermont Systems, RecTrac" October 6, 2025 5.0 I've been using the for software for 19 years and have a great relationship with the customer support and sales teams. Pros The ability to create custom reports and have those reports run emailed to the person directly. The ability to create profiles for the different users and user groups. Cons There are not enough hours in the day to use all the features of the software. Having used the software for so long, I would love to see more information as it relates to specific modules. Review Source Response from Vermont Systems October 7, 2025 Hi Tonnette! Thank you for the review. We're excited to hear you find value in the reports and the modules. We're continuously updating the program and the training materials. If you have specific requests, don't hesitate to reach out. Thanks for being a customer! TO Terra O. Recreation Supervisor Recreational Facilities and Services Used the software for: 2+ years ### "Do not recommend this software" September 14, 2023 1.0 Between the costliness to add the online features and the difficulty with navigating we determined that RecTrac was no longer the best fit for our company moving forward. Pros The best feature of RecTrac is that the user has the ability to quickly clone activities to save time when creating recurring programs or activities. Cons The RecTrac program is not user-friendly. It is difficult to navigate and even more difficult to train new staff to use. We also discovered that with ever-changing technology we needed to add the online check-out option. However, it was unreasonably expensive. Review Source MK Michelle K. Aquatic and Member Services Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Great Customer Support!" April 15, 2025 5.0 Very positive--the few times we have had glitches with it, support has been very quick to help fix it. Pros It's a great way to set up programming for a park district. It's great for programming, memberships, punch passes, and POS. It keeps things organized within our budget as well. It's the best program I have worked with--though it does require a steep learning curve. Cons Sometimes their updates will cause glitches--some minor, and some are major. Usually it's not an issue--but when it is, it affects all of our programming and membership. Review Source Response from Vermont Systems April 16, 2025 Hello Michelle, Thank you for recognizing our support. It's been an area of focus to help us serve you better. Thanks for being a customer! JH Jeff H. Golf Professional, Clubhouse Manager Government Relations Used the software for: 2+ years ### "Why everyone should have Vermont Systems. " April 7, 2025 5.0 Overall it's a great system. Whenever there is a problem, I can count on Winfield Reichert to help me out ! Pros How easy it is to use. I love the fact that I can use different screens for tee times and green fees. Cons There are so many different options, that it is sometimes difficult to navigate. A good problem to have ! Review Source Response from Vermont Systems April 8, 2025 Hello Jeff, Thank you for leaving a review of RecTrac on Capterra! We're glad you find it easy to use and appreciate the work we've put into the product - and that you can count on our support team! Thanks for being a customer. JD Jennifer D. SHSAC Supervisor Recreational Facilities and Services Used the software for: 2+ years ### "RecTrac" May 21, 2021 2.0 It really wasn't best for our recreation programs It was a very complex system Pros The Activities were easy to use Households - some of the information was good to use Cons How hard it was to pull a report Didn't like how you could do the same thing three different ways It seemed like it was more geared toward golf Switched from [SmartRec](https://www.capterra.com/p/198905/SmartRec/) RecTrac was not working for us We need something that worked better for recreation programs and registration systems Review Source VR Verified Reviewer Recreation Coordinator Government Administration Used the software for: 6-12 months ### "RecTrac is so close to being awesome!" November 16, 2018 4.0 RecTrac has so much information available and can produce lots of reports, and a ton of capability as a software. It is extremely capable of so much. However, it is not easy-to-use and takes a little more knowledge than an average user to do it. Also, the reporting while dense and super helpful, it does feel buggy and slow most of my use for it. Pros There is just a ton of features included within it. RecTrac is able to handle most situations involving program registration, promotions, etc. and has a strong database and framework supporting it. There are features on top of features that make it a huge value; it is very overwhelming, in fact, all that it is capable of doing. Cons Interface. The ease-of-use is very low for RecTrac. The time it takes to put in programs, lack of shortcut keys, it is hard to copy and paste programs, etc. It is not easy to navigate at all and far too many clicks through multiple pages. I wish, for ex. that creating a program was all on one page, like a form, and not multiple pages you clicked through, so you could look at it all at once. Reporting. This process can be truly burdensome. Coworkers sometimes have to hit run reports 2 or 3 times just to get it to provide what she needs. Also, having to run a report as a PDF makes it take forever; why can't it just display it like it does other pages, especially when you are trying to go through multiple things quickly Review Source VR Verified Reviewer Superintendent of Information Technology Used the software for: 1-2 years ### "Powerful software, but a steep learning curve when coming from other systems" January 16, 2018 4.0 Pros RecTrac is incredibly customizable and offers multiple methods to solve many day-to-day park and rec problems. It is also relatively inexpensive to own and maintain, and doesn't require transaction processing fees like some of the major competitors. Cons RecTrac's greatest benefit (customization) is also it's occasional downfall; sometimes, too many ways to solve one problem leads to confusion or slight variances in the final outcome. Facility Booking has proven to be more difficult than expected (but it's not impossible to figure out). Initially there were also many issues related to POS hardware, but these have largely been resolved. Review Source VR Verified Reviewer Marketing and Membership Coordinator Higher Education Used the software for: 2+ years ### "User-friendly membership management system--easy to learn and use" February 20, 2018 4.0 Pros Clearly laid out interface which makes it easy to find the function you are looking for. Easy to figure out how to use the different functions. Has much more capabilities than we will ever have time to figure out how to use, but we are impressed and satisfied with this product overall. Cons Have had some trouble getting the different elements of the membership card templates to stay linked. Review Source Kimberli D. Administrative Coordinator Used the software for: 2+ years ### "Very useful product, but could be more user friendly. " July 10, 2018 4.0 Pros The reports we can run are amazing, once we figure out how to do it. The ability to search and browse through the various features is very easy. Cons There are too many ways to accomplish one task. It seems like some of the options need to be streamlined and the duplicated resources should be combined somehow. Review Source KC Karen C. Recreation Coordinator lll Recreational Facilities and Services Used the software for: 2+ years ### "Rec Trac review" April 2, 2025 5.0 I have been using it for 25 years now. While it has been frustrating trying to learn how to program over the years, the customer support has come a long way. Dedicated employees to maintaining and programming Rec Trac are very necessary. Pros The customer support system has improved greatly over the last 20 years. Cons There is a whole lot to learn on the IT side and programming side of things. Review Source Response from Vermont Systems April 16, 2025 Hello Karen, We're glad you're a customer and appreciate you noticing our efforts in support. It's been an area of focus to better serve customers like you. Thanks again CD Charles D. Office Systems Specialist Recreational Facilities and Services Used the software for: 2+ years ### "Rec Trac Review" April 16, 2025 5.0 Overwhelmed at first, but now comfortable with using it. I find it easy to use and also to explain how to use it Pros The almost unlimited ability to get any report and ask it to conform to what we need. Once I started working with it the easier it became. Cons The Help section is hard to use. It is confusing and often does not pertain to what I want. If it does not help me I send in a ticket. Review Source DM Diane M. Accounting Services Government Relations Used the software for: 2+ years ### "Great Customer Support with Vermont Systems " April 8, 2025 5.0 Excellent! Great customer support and timely resolution. Pros Their response time and solutions to resolve issues. Cons There is nothing that comes to mind in my experience. Review Source Response from Vermont Systems April 9, 2025 Hello Diane, Thank you for your review and kind words. We're glad you've found our customer support responsive and effective. VR Verified Reviewer Administration Assistant Government Administration Used the software for: 2+ years ### "We are moving to new software" August 31, 2022 2.0 Pros This software has the potential to do many things in certain recreational settings. Cons Since moving to the 3.1 we have had so many issues, far more than is acceptable with any software. The integration program was a connectivity issue for years. We weren't getting waivers with online registrations for months and only found out about it by accident. The separate steps and screens you must visit to set up anything in the software is too many and easily missed. After 4 years of having the 3.1 only one team member is able to do 90% of the software operation and the rest of the staff struggles with just running reports. We are not able to use many of the features in RecTrac due to requirements we cannot follow, such as drop in classes, daycare classes, invoicing, there is always a stipulation in the programming that hinders us from being able to use it as we need to use it. Example: billing or invoicing, a service item cannot be invoiced. We must include a service item in 90% of invoices. We also receive complaints from patrons about the on-line registration and it's confusing layout. We are currently having issues with the online site not working properly ( we are hosted online) and not knowing there is an issue till a patron calls to inform us. Review Source MP Maija P. Owner & Director Sports Used the software for: 1-2 years ### "Rectrac—Good Software for a Large Organization" December 19, 2022 5.0 Overall management, especially facilities is great with Rectrac. The time needed to train staff to use the program and the software not being intuitive is the biggest drawback. Pros Rectrac is a nice system to use if you have a large program with multiple facilities. Good to use for something like a Parks & Rec program. It has great software for multi-facility management and booking. Registration for programs can also be used on a large scale. Payment processing is simple. Cons The system is not user friendly. Staff must be well trained in order to use the programs especially for registration, loading classes, and running reports. When selections are incorrectly selected, there are no clues given on how to get the report you need. Reason for choosing RecTrac In my new program, I have switched over to Jackrabbit since my program is now smaller and the Jackrabbit is much more user friendly. Review Source LS Lori S. Secretary to Director Government Administration Used the software for: 2+ years ### "Must have a computer programming degree" February 25, 2021 2.0 Our initial purchase in 2000 was AMAZING...this last one in 2019-2020 was a complete disaster. Pros We purchased RecTrac back in 2000 and it was amazing! The set up was easy and the program was pretty user friendly. At the time we did not have online registration. In 2019 we were told that our software would no longer be supported. We had wanted to go online anyway so we decided to do the switch over to their new 3.1 with web. It was going to be almost $50,000 with everything needed to move forward. I really didn't look at other options because we were so happy with our current RecTrac and the experience we had when we first set up in 2000 was amazing so I had no reason to think this would be different. I was wrong! Cons When we started the initial training for the migration, it was very clear our person was reading a script. She spent over an hour of time talking about golf courses and campgrounds...which we have neither nor will we ever. I kept trying to explain to her that we were paying for this training (a lot I might add) and that I would rather use this time to focus on the parts of the program we were going use. She said she could not do that. ??? Then we started getting into setting up programs and it was literally writing computer coding to come up with a basis to initiate a report. I stopped her 2 trainings in and said none of us had this type of computer experience to navigate through this. I told her that the last time we purchased this all of this was built for us and she said that now they want us to know how the back end of the system works so we won't have to call customer service so often. It never got any better and then the pandemic hit and we shut down for a few months. Thank goodness we used that time to see what else was out there and oh my gosh there are 10 companies I would have gone with before RecTrac. They are also on a server, not the cloud, so you have to pay for that as well. It's ten times more expensive then most of the other software companies out there right now. Reason for choosing RecTrac At the time is was the best. I did extensive research on both and hands down RecTrac (of 2000) was the best. Review Source VR Verified Reviewer Software Specialist Government Administration Used the software for: 2+ years ### "Over-Rated" September 21, 2022 2.0 I have never been so frustrated with almost every aspect of a software. Pros Although there are a lot of features included they are not easy to use AT ALL. Cons Customer service is absolute trash, when they finally respond it's as if they are learning the software while trying to be the expert at the same time. Software is not intuitive at all. Constant issues with connection, reports running late, information not being updated, too many back-end manual work. Nothing is simple or easy. There are so many steps to complete one single task. Review Source MM Melissa M. Operations Analyst Government Administration Used the software for: 2+ years ### "RecTrac; Great Recreation Software!" July 28, 2022 4.0 Program registration, event registration, calendars, memberships. Pros I highly enjoy the reporting features; the ease to pull information or set up an automated report really helps to pull data quickly Cons There is A LOT of information in RecTrac and it takes some time to learn. The lack of customization is difficult as each recreation area is different. I wish there was some more simplified customization available. Review Source MP Maya P. Administrative Support Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "RecTrac Review" October 15, 2020 4.0 It was a love/hate relationship. I believe that if there was no need for constant training and we were experts users, it would've worked out better. However, the constant crashing made for thinking on our feet often. Pros Our staff loved the detailed information that was generated and that we were able to make standard to lessen error. Cons This software, although very detailed, made for many steps in that process. We constantly were having to ask for help, even those who were proficiently trained. The software just had too many steps, crashed often, and made for a lot of hours for training. Review Source VR Verified Reviewer Information Services Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "Robust Software" October 9, 2018 4.0 This software takes care of every function of our Recreation business. Have been working with them for more than 10 years - excellent service and support! Pros RecTrac can do so many things for your business. It is very customizable and robust. Have self hosted and vendor-hosted options. Cons Can be buggy at times - but they are quick to respond and solve issues. Review Source BB Brad B. Recreation Supervisor Government Administration Used the software for: 2+ years ### "Customer Service is great to work with." April 19, 2018 3.0 Pros The software is easy to use for end users. Our part-time employees have not issues using this software and are very comfortable with it. Cons The biggest issue we have with the software is the lag. If can sometimes takes several minutes to process transaction using the POS part of the system. Review Source CS Casey S. Senior Administrative Assistant Recreational Facilities and Services Used the software for: 6-12 months ### "RecTrac not on trac" June 9, 2021 3.0 Terrible. I had to use it for 4 months before moving to another recreation software. I needed to know the care minimum and that was all. Pros The reporting was robust. Otherwise, I did not like the software. Cons The software was incredibly hard to navigate and teach others. Nothing about the software was intuitive. There was no customer service or help with the software. Review Source TC Tom C. Rec Attendant Facilities Services Used the software for: Less than 6 months ### "RecTrac is on the right track." June 30, 2022 4.0 Simple to use. Pros Simple to pickup. I learned the basic within an hour. The layouts are very user friendly. Cons Can get buggy when you open multiple tabs, it disconnect my printer. Usually fix by reset the application. Review Source Similar Products Featured ## Related categories [Parks and Recreation](https://www.capterra.com/parks-and-recreation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.