--- title: "Vonage Contact Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vonage Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/104649/ContactWorld/" page_type: "product" language: "en" --- # Vonage Contact Center Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vonage Contact Center ## What is Vonage Contact Center? Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and user experience for Service Cloud and Sales Cloud users. Vonage Contact Center also integrates with ServiceNow and Microsoft Dynamics 365. Enabling businesses with contact centers that rely on those CRMs to deliver great customer experiences and enhanced productivity. ## What is Vonage Contact Center used for? [Call Center](https://www.capterra.com/call-center-software/)[VoIP](https://www.capterra.com/voip-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 70 user reviews Reviews sentiment Positive 81% Neutral 14% Negative 4% Starting price $1 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vonage Contact Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.vonage.com/&name=Vonage Contact Center) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vonage Contact Center 4.3 (70) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $1 Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (69) Ease Of Use 4.6 (884) Value For Money 4.3 (48) Value For Money 4.6 (795) Customer Service 4.5 (63) Customer Service 4.7 (815) ## Vonage Contact Center alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (113)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/104649/ContactWorld/alternatives/) ## FAQs about Vonage Contact Center Overview ### Which roles and teams benefit most from Vonage Contact Center? Vonage Contact Center is most used by customer service leaders, contact center managers, and operations teams that need to route calls, monitor agent performance, and improve service quality. Sales managers, account teams, and business development staff use it to manage conversations and follow-ups, while IT and project teams support integrations, reporting, and system reliability. Answer based on 58 reviews Overview ### What company size and specific industries is Vonage Contact Center built for? Vonage Contact Center is designed for businesses of all sizes that need contact center tools such as agent availability viewing, call routing, activity tracking, and voice recording. The vendor description does not name specific industries, so it appears suited to organizations across sectors that manage customer calls. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Vonage Contact Center? Vonage Contact Center includes core call center features like call routing, automatic call distribution, IVR, call recording, and real-time queue management. Differentiators include Salesforce CRM integration, detailed reporting and analytics, and web-based or mobile VoIP access, with an agent interface designed for straightforward daily call handling and transfers. Answer based on 38 reviews Overview ### How good is Vonage Contact Center as a phone system? Vonage Contact Center works well as a cloud phone system for businesses that need VoIP calling, device flexibility, and Salesforce-connected telephony. Many teams like the easy setup, laptop and web calling, number porting, and routing options, though some organizations find advanced call flows harder to scale or maintain. Answer based on 15 reviews Integrations ### Which third-party tools and platforms does Vonage Contact Center integrate with? Vonage Contact Center integrates with Mux Video and connects natively to Salesforce Sales Cloud and Salesforce Service Cloud. These integrations cover video hosting and streaming through Mux, along with CRM and customer service workflows inside Salesforce for sales teams and support operations. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on Vonage Contact Center? Vonage Contact Center offers onboarding through in-person sessions, live online training, webinars, documentation, and videos. End users often get productive quickly with minimal training, while admins and teams building complex call flows or skill setups typically need more time. Reviewers describe implementation and rollout as smooth, with strong support during setup. Answer based on 13 reviews Getting Started and Support ### What customer support options does Vonage Contact Center offer, and how do users rate the experience? Vonage Contact Center offers email/help desk, FAQ/forum, phone support, and 24/7 live representatives. Users often describe support as helpful, available, and quick to resolve setup or technical issues, but some report slow responses, weak onboarding, communication difficulties, and inconsistent follow-through when problems become more complex. Answer based on 31 reviews Features and Usability ### How well does Vonage Contact Center handle call management? Vonage Contact Center handles everyday call management well for many sales and service teams, especially with routing, transfers, recording, and real-time visibility. Many users find it easy to learn and useful with CRM-linked call logging, though some teams report call lag, transfer issues, browser setup friction, and occasional crashes. Answer based on 38 reviews Features and Usability ### Is Vonage Contact Center easy to use? Vonage Contact Center feels easy to use for many agents and supervisors, with quick onboarding, clear calling tools, and simple day-to-day workflows. Small teams and organizations with basic routing often adapt quickly, but some administrators find the interface clunky, changes harder to manage, and complex call flows less intuitive. Answer based on 27 reviews ## Features AI summary Based on 3,823 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) Vonage Contact Center supports all three of the features reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and review agent performance in real time, allowing teams to improve service quality and respond more effectively to customer needs. Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Distribute/route/connect calls Vonage Contact Center 58 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - Gamification: Games or game-like elements to track progress and reward accomplishments - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text to Speech: Turns text into natural sounding speech - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.3 (58) 4.3 Based on 58 reviews ## Pricing Value for money 4.3 (48) Basic $1.00 Per Month Value for money 4.3 (48) 4.3 Based on 48 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (63) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (63) 4.5 Based on 63 reviews ## User reviews Overall rating 4.3 Based on 70 reviews Filter by rating 5(42) 4(14) 3(11) 2(2) 1(1) Mentioned topic Sorted by most recent Von Varun P. Talent Acquisition Specialist Staffing and Recruiting ### "Best Tool for International Calling & Texting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2025 It has been 2 years i am using Vonage and its a very great app and very easy to use for calling & texting internationally. Pros Group Chats for internally and externally as well as it has multiple features added that helps us to not to think other tools. Cons Phone App that is very easy to download and use. Sometimes i work remotely without having laptop and then i use Phone app to handle my work and connect with internal and external team and candidates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PV Paul V. Head of Operations Information Technology and Services ### "Vonage Contact Center Is Reliable and Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2024 The experience I have with Vonage Contact Center is exceptional. Pros I am impressed by the amazing capabilities of Vonage Contact Center. Vonage Contact Center is easy to use and reliable. Cons I do not dislike Vonage Contact Center at all. Vonage Contact Center has been exceptional. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [Zoom Contact Center](https://www.capterra.com/p/10016220/Zoom-Contact-Center/) [NFON Contact Center](https://www.capterra.com/p/10025865/Contact-Center-Hub/) [DNCScrub](https://www.capterra.com/p/175316/Contact-Center-Compliance/) [8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) I am impressed by how reliable Vonage Contact Center has been. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Amitabh P. Technical support engineer Information Technology and Services ### "Cloud Communication System" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 24, 2024 Very premium and good cloud contact support, timely updates of incoming calls but need a option of desktop calling as well with mobile calling. Pros 1\. Easy installation , usage and secure management. 2. Performance and realibility of product is superb. 3. Ease of integration with any ticketing tool with no much efforts. Cons 1\. Little costly than expected. 2. Very limited features are available and noise quality needs to be worked on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PM Pippa M. Knowledge & Training Coordinator Apparel & Fashion ### "Our go-to call software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 24, 2023 Pros For agents it is very easy to use from day one with no learning curve.It allows calls to be easily taken, answered, transferred and recorded. Cons It is sometimes prone to crashing. Whether a call cannot be answered or the information cannot be seen. It can be frustrating to fix when it crashes as you can lose key information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Puneeth P. Sr. Technical Recruter Staffing and Recruiting ### "Perfect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2022 It is the best software of all Pros Mostly I use this Software to call the and do business Cons I send less Messages through this Software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZS Zoey S. Associate Law Practice ### "Vonage Contact Center Review" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 October 31, 2022 Pros I like how easy it is to call in and leave a message when having a problem. Cons I often call and never receive a message back so the problems I am having continue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RF Renato F. Software developer Computer Software ### "Good services for webRTC communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 18, 2022 Pros Easy of use. The API is simple, good documentation. Has almost everything you need for any type of real-time video/audio communication. Flexibility in building the final video layout. Cons It lacks a better support for portrait mode. To our application, portrait mode is the main goal and the lack of a portrait mode was the reason we had to go to another service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DK darya K. Sales Manager Retail ### "Amazing call center software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 13, 2022 it has been an overwhelming and fruitful experience of using vonage for over 2 years now, serves the purpose of desk call centre and as well as a voip number which can be accessible from anywhere even while on the go travelling. Pros the fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing tool at a friendly budget to meet your business needs. Cons The only downside of vonage is the cloud storage for recordings, however paying a additional fee can get you some more storage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mike M. Sr Manager People Operations Education Management ### "Great integration with Salesforce, but, not very user friendly and hard to manage" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 May 26, 2022 Pros It can do so much with routing when integrated with Salesforce. Very advanced features that are very useful Cons It is not very user friendly and takes a lot of time to implement and make any changes. It's hard to have managers own their own call centers and make any chances without the help of IT Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BG Bernard G. Cloud Consultant Telecommunications ### "Acceptable contact center for smb" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 July 25, 2020 I have a client that used it as liked it as their needs were basic Pros It is a good basic solution and has terrific customization capabilities for SMS and other functions with Nexmo services Cons It is not ideal for large deployments as it does not have the same availability and scalability as Avaya Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 28, 2020 Thank you for your review. Please let us know how we can improve where Vonage fell short on the scores you submitted. Please feel free to contact me directly. Kristi Cates Sr. Manager, Field Marketing Vonage [View all Reviews](https://www.capterra.com/p/104649/ContactWorld/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Salesforce Service Cloud vs Vonage Contact Center](https://www.capterra.com/compare/104649-136189/ContactWorld-vs-Salesforce)