--- title: "Vonage Contact Center Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Vonage Contact Center the right Call Center solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/104649/ContactWorld/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Vonage Contact Center 4.3 (71) [View alternatives](https://www.capterra.com/p/104649/ContactWorld/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Vonage Contact Center Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews Von Varun P Talent Acquisition SpecialistStaffing and Recruiting, 51 - 200 employeesUsed the software for: More than 2 years. “Group Chats for internally and externally as well as it has multiple features added that helps us to not to think other tools.“ July 14, 2025 ZS Zoey S AssociateLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I often call and never receive a message back so the problems I am having continue.“ October 31, 2022 AP Amitabh P Technical support engineerInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Ease of integration with any ticketing tool with no much efforts.“ October 24, 2024 RF Renato F Software developerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “It lacks a better support for portrait mode.“ October 18, 2022 PV Paul V Head of OperationsInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Vonage Contact Center is easy to use and reliable.“ December 8, 2024 dk darya k Sales ManagerRetail, 201 - 500 employeesUsed the software for: More than 2 years. “the fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing tool at a friendly budget to meet your business needs.“ August 13, 2022 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Von Varun P. Talent Acquisition Specialist Staffing and Recruiting Used the software for: 2+ years ### "Best Tool for International Calling & Texting" July 14, 2025 5.0 It has been 2 years i am using Vonage and its a very great app and very easy to use for calling & texting internationally. Pros Group Chats for internally and externally as well as it has multiple features added that helps us to not to think other tools. Cons Phone App that is very easy to download and use. Sometimes i work remotely without having laptop and then i use Phone app to handle my work and connect with internal and external team and candidates. Review Source PV Paul V. Head of Operations Information Technology and Services Used the software for: 1-2 years ### "Vonage Contact Center Is Reliable and Easy to Use" December 8, 2024 5.0 The experience I have with Vonage Contact Center is exceptional. Pros I am impressed by the amazing capabilities of Vonage Contact Center. Vonage Contact Center is easy to use and reliable. Cons I do not dislike Vonage Contact Center at all. Vonage Contact Center has been exceptional. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Zoom Contact Center](https://www.capterra.com/p/10016220/Zoom-Contact-Center/)[NFON Contact Center](https://www.capterra.com/p/10025865/Contact-Center-Hub/)[DNCScrub](https://www.capterra.com/p/175316/Contact-Center-Compliance/)[8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) I am impressed by how reliable Vonage Contact Center has been. Review Source Jenna O. Marketing Marketing and Advertising Used the software for: 2+ years ### "Easy to use, but had notification bugs" September 15, 2026 3.0 It was okay. Calls functioned how they should, but notifications were incosistent so I always felt like I had to check the platform constantly which interrupted workflow. Also would get lots of spam Pros Easy to use, call quality was great, easy to manage contacts and text back if needed. Easy to set up voicemail boxes Cons Notifications are very inconsistent so I'd miss calls. If you forgot to open the app, you didn't receive notifications. Sometimes, the app would glitch and not open. Review Source Jesse J. Support, Operations Manager Computer Software Used the software for: Less than 6 months ### "A great partner" November 11, 2019 5.0 We were having multiple problems with our previous vendor. We made the decision to change to NVM and from the start this was an amazing tool for our agents. Pros The software is stable, easy to use and the support is amazing. Cons There are a few basic reports that they are lacking and they need a better Supervisor Dashboard Alternatives considered [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Reason for choosing Vonage Contact Center NVM had an easier implementation process and a better interface. Switched from [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Our previous provider was unstable and had horrible support Review Source Jason L. Used the software for: 1-2 years ### "Expansion of current NVM to a new site" January 27, 2017 5.0 We already had NVM at one of our global locations and needed a speedy implementation in a different country for our success team to support a new channel. The NVM team got it implemented in days and the support and training was excellent. We were fully up and running in no time and are making daily calls to customers and receiving support calls with no issues. I highly recommend NVM and their professional and courteous team. Pros Fast implementation Great Support Great training and a wealth of documentation online Customizable Easy to use and administer Constantly being developed. Cons Not seen any yet, though it may appear a bit dated visually. Review Source Mike M. Sr Manager People Operations Education Management Used the software for: 2+ years ### "Great integration with Salesforce, but, not very user friendly and hard to manage" May 26, 2022 3.0 Pros It can do so much with routing when integrated with Salesforce. Very advanced features that are very useful Cons It is not very user friendly and takes a lot of time to implement and make any changes. It's hard to have managers own their own call centers and make any chances without the help of IT Review Source Ryan S. Membership Account Executive Computer Software Used the software for: 1-2 years ### "I'm always having to wait on NewVoiceMedia" September 12, 2019 3.0 Pros I like the face that NewVoiceMedia runs in the background and I don't have to think about it most of the time. Call transfers are top notch with the software. It is easy to change the number I'm ringing and the interface is simply enough. Cons I spend most of my day waiting on NewVoiceMedia to catch up with Salesforce. Salesforce might take 4 seconds to load a record. NewVoiceMedia will often take another 10 seconds on top of that before I can dial the number. I dislike the fact that the NewVoiceMedia window insists on popping up when I'm making a call. That is not helpful. There should be a way to keep it minimized indefinitely. Review Source Raf H. Business Development Manager Financial Services Used the software for: Less than 6 months ### "Excellent service" August 2, 2017 5.0 We had a few reporting issues at first which was resolved straight away. Pros It integrated easily to Salesforce and is simple to use. In the number of occasion where there have been any issues encountered these have been resolved quickly and efficiently with help from one of the customer rep. Review Source Angela E. Training Manager Gambling & Casinos Used the software for: Less than 6 months ### "Ticks the boxes is intuitive and has been deployed quite seamlessly. Support has been fantastic. " October 20, 2017 5.0 Pros Easy to use Cons Would be perfect if Skill Assignment was viewable by agent skill set and not by individual skill. Review Source NS Nicholas S. Senior Accountant Accounting Used the software for: 6-12 months ### "Poor service and poor product overall" March 15, 2019 3.0 In the end, we stropped using the service it was so bad. Pros Software was fine to be a basic phone system and software - when it worked. Cons The support was horrific and it took months to really get NVM to reply and help us. Our users experienced a TON of issues with quality and service. Review Source SM Sarah M. Head of Customer Service Used the software for: ### "Customer Service Like Magic" December 14, 2015 5.0 We implemented ContactWorld in 2013 after bringing our multi-lingual customer service in-house from an outsourced contact centres. We had a complicated setup with multi-lingual agents, and MANY different phone numbers to integrate. The setup took very little time, and was wonderfully easy - once the system was set up our contact centre now works like magic. Routing the calls to the agent the customer last spoke to - auto populating their name so we know exactly who we're speaking to. And all without the customers knowing the system is there. We have an IVR, without needing customers to press buttons it's excellent! The only con we found was transferring our current numbers only, if we'd known the issues -we would have just arranged all new telephone numbers. We can also add new agents, new numbers in minutes. The support & team at NVM are wonderful to deal with, always available, helpful and solve problems right away for us. I wouldn't hesitate to recommend this system, which has been integral in our amazing customer service success story - helping us achieve a 95%+ NPS score rating in over 7 countries for 3 years straight. Review Source PT Pallavi T. Developer Real Estate Used the software for: 6-12 months ### "Very much useful tool for Customer Support" December 14, 2017 4.0 Pros Account Executives are very happy that using this tool they were able to reach out to more number of customers. As it will automatically update the tracking of their call list and it will help them while updating their managers. With very less training Users are able to use this tool. Cons We have customize lot of things to support the existing business process. Customer support helped us alot to figure out issues. But it is better to start using it from beginning before the business process becomes complex. Review Source ZS Zoey S. Associate Law Practice Used the software for: 2+ years ### "Vonage Contact Center Review" October 31, 2022 2.0 Pros I like how easy it is to call in and leave a message when having a problem. Cons I often call and never receive a message back so the problems I am having continue. Review Source MP Melanie P. Team Manager Gambling & Casinos Used the software for: Less than 6 months ### "Really helpful trainer, explained any and all queries clearly. A huge improvement on current system" September 6, 2017 5.0 Pros Where to start? Easy to use interface, with Real Time functions customisable to each Supervisor. Offers large array of information in real time on an agent's activity, call queues and call centre stats. Cons Skill Management - you need to filter by Skill then Agent, rather than being able to filter by Agent and view all Skills Review Source GC Graeme C. Operations Manager Real Estate Used the software for: Less than 6 months ### "Great Overall Experience" September 8, 2016 4.0 Great overall experience working with everyone at NVM. I was always kept up to date on all stages and everything was explained in a language that I could understand. Sam worked tireless to ensure we got up and running on our go live date. Jo was outstanding with her communication and keeping things simple for us Review Source RB Ricky B. Contact Centre Support & Knowledge Manager Used the software for: Less than 6 months ### "Great Product and extremely helpful delivery and after care from customer support." August 29, 2017 5.0 Pros Extremely user friendly system and the real time queue management is perfect tool for call spikes in queues Cons We initially wanted to be able to manage skills through proficiency, but we are unable to do so with the system at the moment. Review Source GR Gilby R. Salesforce Admin Media Production Used the software for: Less than 6 months ### "NVM Review" January 15, 2017 5.0 Overall experience was great, set up and training went smoothly and well within the target time. No real issues along the way Pros Simple to use yet provides in-depth stats and visibility of everything we wanted to see Review Source GW Giles W. Used the software for: ### "Totally changed how we run Customer Services" December 19, 2016 5.0 New Voice Media has had a huge positive impact on the business. The super-high reliability, alongside the in-depth reporting, has kept all aspects of the business happy. Review Source CG Corrine G. Used the software for: ### "Super Service!!" November 10, 2016 5.0 The possibilities are endless on NVM, their systems seem to be able to handle even the most complex routing solutions. The reporting is extremely versatile and detailed and the staff are very knowledgeable and helpful. Kyle Hughes in the Hampshire office is particularly helpful and is always happy to offer advice and assistance. Review Source AH Audrey H. Contact Centre Manager Used the software for: ### "Really good, couldn't recommend it enough" December 31, 2015 5.0 NewVoiceMedia made sure everything was set up for us as we wanted and needed, from day 1 until live and beyond. Their support is great and also available when we need them. So easy to use (now I have had a bit of practice :-)). By changing from our old telephone system to NVM, we saved time and money. Review Source DD Darren D. Used the software for: ### "Fours years and going strong" December 16, 2015 5.0 We are using ContactWorld to distribute and handle hundreds of thousands of calls each year in numerous languages to five Global Customer Service teams. We have used the technology for fours years to great effect to best serve our Customers. Review Source HF Helen F. Team Manager Used the software for: ### "It does not always work!" December 9, 2015 3.0 For me personally I often receive calls that do not then link into Desk and create cases. Otherwise its very good. Can not fault the team when they deal with queries though, very prompt and helpful. Review Source OR Oliver R. Customer Services Operations Manager Used the software for: ### "Good product, fast turn around. " December 11, 2015 5.0 Easy to use, much better than the previous system that we had. Fast inception. Review Source dK darya K. Sales Manager Retail Used the software for: 2+ years ### "Amazing call center software" August 13, 2022 4.0 it has been an overwhelming and fruitful experience of using vonage for over 2 years now, serves the purpose of desk call centre and as well as a voip number which can be accessible from anywhere even while on the go travelling. Pros the fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing tool at a friendly budget to meet your business needs. Cons The only downside of vonage is the cloud storage for recordings, however paying a additional fee can get you some more storage. Review Source PM Pippa M. Knowledge & Training Coordinator Apparel & Fashion Used the software for: 2+ years ### "Our go-to call software!" August 24, 2023 5.0 Pros For agents it is very easy to use from day one with no learning curve.It allows calls to be easily taken, answered, transferred and recorded. Cons It is sometimes prone to crashing. Whether a call cannot be answered or the information cannot be seen. It can be frustrating to fix when it crashes as you can lose key information. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.