--- title: "ChiDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChiDesk Software - reviews, pricing plans, popular comparisons to other Spa products and more." source_url: "https://www.capterra.com/p/104650/CHIDESK/" page_type: "product" language: "en" --- # ChiDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChiDesk ## What is ChiDesk? ChiDesk is a cloud-based software solution that provides appointment scheduling, online booking, employee management, point of sale and marketing functionality in a single solution. ChiDesk is an ideal solution for spas, salons, fitness and medical practitioners. We also offer an installed Windows-based product called SpaGuru, for businesses that are not ready to make the move to the cloud. ## What is ChiDesk used for? [Medical Spa](https://www.capterra.com/medical-spa-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $40 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChiDesk?[Manage this product listing](https://www.g2.com/products/chidesk/claim_requests/new?auto=true) ## ChiDesk Overview Updated September 2026 AI summary ChiDesk provides appointment scheduling, client management, and online booking tools for businesses of all sizes using appointment-based services. It supports appointment and calendar management, automated reminders, payment processing, staff oversight, and customizable branding. Available as a cloud or desktop solution, ChiDesk also offers group scheduling, multi-location support, analytics, and integration with popular payment and email platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChiDesk 4.6 (22) VS. [4.7 (3,658)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price $40 Usage Based, Per Month Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (22) Ease Of Use 4.6 (1,446) Value For Money 4.4 (5) Value For Money 4.6 (1,268) Customer Service 4.9 (21) Customer Service 4.6 (1,363) ## ChiDesk alternatives [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (390)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [Fresha](https://www.capterra.com/p/142138/Shedul-com/) [4.8 (1,447)](https://www.capterra.com/p/142138/Shedul-com/reviews/) Starting price $14.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142138/Shedul-com/) [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) [4.4 (1,291)](https://www.capterra.com/p/131057/ZENOTI/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131057/ZENOTI/) ## FAQs about ChiDesk Overview ### Which roles and teams benefit most from ChiDesk? ChiDesk is most used by business owners, managers, and front-desk teams in service-based businesses that need streamlined scheduling, client management, and daily operations oversight. Executives use it to monitor bookings and performance, while reception and administrative staff rely on it to handle appointments, customer communication, and payment-related workflows efficiently. Answer based on 22 reviews Overview ### What company size and specific industries is ChiDesk built for? ChiDesk is designed for appointment-based businesses of any size, including small businesses and larger operations in the spa, fitness, salon, medical, and wellness studio sectors. It fits organizations that need scheduling and client management tools tailored to service-based appointments. Features and Usability ### What are the key features of ChiDesk? ChiDesk offers appointment scheduling, online booking, calendar management, and automated reminders for client bookings. It also includes client database and CRM features, billing and invoicing, payment processing, POS, inventory management, staff management, reporting and analytics, and access controls. Integrations ### Which third-party tools and platforms does ChiDesk integrate with? ChiDesk integrates with 10 third-party tools and platforms, including payment, email, accounting, and property management systems. Key integrations include Stripe, PayPal, Mollie, Xero, Sage Accounting, Mailchimp, SendGrid, Zapier, and PMS platforms such as Mews, RoomRaccoon, OPERA Cloud Property Management, and protel PMS. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does ChiDesk offer? ChiDesk provides live online training and documentation to help teams get started. Live online sessions support guided setup and Q&A with an instructor, while documentation gives written reference material for self-paced learning and step-by-step review of features and processes. Answer based on 2 reviews Getting Started and Support ### What customer support options does ChiDesk offer? ChiDesk provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. User feedback describes the support team as helpful, quick to respond, and open to improvement ideas, with occasional limits on certain features. Overall, support is seen as responsive and practical for day-to-day questions. Answer based on 4 reviews ## Features AI summary Based on 14,228 Spa reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) ChiDesk supports all three of the features reviewers rate most important: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses coordinate bookings, keep schedules accurate, and let customers reserve time more easily, allowing teams to manage appointments with less manual work and provide a smoother booking experience. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar ChiDesk 82 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Before & After Pictures: Before and after photos of procedure(s) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booth Rental Management: Offer to rent a booth to freelance professionals - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Mobile App: Platform for customers to directly manage their appointments and profile - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Scheduling: Plan an event's time and location - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - For Medical Spas: Designed for medical spas - For Salons and Spas: Specific for use in spas and salons - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Inventory Management: Track and manage inventory levels to maintain proper supply - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Store: Website through which businesses can sell goods or services over the internet - Payment Processing: Accept, record, and reconcile financial transactions - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Ratings/Reviews: Ratings/Reviews - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Reviews Management: Track and monitor reviews of products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Packages: Sell multiple treatments together as a set - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.4 (5) Free Trial Solo $40.00 Usage Based,Per Month Standard $60.00 Usage Based,Per Month Advanced $80.00 Usage Based,Per Month Premium $100.00 Usage Based,Per Month Enterprise $120.00 Usage Based,Per Month Value for money 4.4 (5) 4.4 Based on 5 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (21) 4.9 Based on 21 reviews ## User reviews Overall rating 4.6 Based on 22 reviews Filter by rating 5(14) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AT ARVINDRA T. Owner Health, Wellness and Fitness ### "Practicality" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2020 As discussed in "Pro's" Pros The system makes for practical use and allows multi-functionality. From a management perspective, the reporting feature is great and tracks all relevant information efficiently. The ease of application and correction of errors is well managed in the settings of the system. Tracking of cash ups, employees and suppliers makes for a huge time factor saving vs creation of numerous excel folders. We are very pleased with the functionality and outstanding service/support from Aletta de Villiers and her colleagues in Cape town. Well Done Team Arvin Leosage Wellness and Development Cons None at this stage - check in 6 months time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Zeki D. Co-Founder Health, Wellness and Fitness ### "Almost 3 years of Chidesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2020 My business is consist of more than 10 locations and I'm very happy and comfortable with Chidesk. Pros Amazing support (\[SENSITIVE CONTENT HIDDEN\]🙏🏼) Quick development team Very good multi-location capabilities Strong accounting Location-based pricing Hotel PMS integration Data portability and freedom Frequent updates Cons Mobile app still needs some polishing Integrations can be extended Switched from [Timely](https://www.capterra.com/p/131584/Timely/) Multi-location capabilities Location based pricing via one main service database (menu) Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reasons for choosing ChiDesk Multi-location capabilities Location based pricing via one main service database (menu) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EDUARDO O. ASESOR DE IMAGEN/STYLISTA/MAQUILLADOR Health, Wellness and Fitness ### "Functional and easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2020 CHIDESK is the first web tool that we use and helped us enormously in the organization of staff and services we offer in the beauty salon, no doubt this tool has accompanied us during these 4 years and helped us in the development of the business, was the first official website that had our business, we are very pleased with the result that provided you, this program has a good performance and can not only be used by beauty salons because it has great flexibility, can be used in any professional field, which requires the attention of customers through appointment management. Pros It is a web platform, very flexible and adaptable, allows the customization of services, colors, insertion of staff, also provides a web hosting, under the nomenclature "Business name".chidesk.com, so if you do not have a website, this tool will be very useful. As for its functionality is oriented to the scheduling of appointments and reservations online, also offers digital marketing and billing. On the other hand, it is very easy to configure and use. Overall it is a very powerful and effective program. Cons I would like to develop an inventory control function, thus complementing this program and allow me to centralize all the management of the salon with this program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VA Vijay A. Owner Health, Wellness and Fitness ### "Good but can be improved" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 July 19, 2019 Pros Looks quite detailed ... workflows are standard. many payment options. Cons Costly and little overwhelming. Needs to improve it UX & UI. Alternatives considered [Versum](https://www.capterra.com/p/144096/Versum/) [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) [Setmore](https://www.capterra.com/p/122035/SetMore/) [Genbook](https://www.capterra.com/p/220430/Genbook/) [Appointy](https://www.capterra.com/p/122249/Appointy/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2019 Hi Vijay, thanks for submitting a review. Normally our customer success agents would fully support you in understanding and setting up the system to cater for your needs. Unfortunately, you did not respond to any of our contact requests to assist you. Please get in touch should you wish to get a better understanding of everything our system can help you manage at your business. HV Harrison V. Head of I.T Health, Wellness and Fitness ### "Awesome and powerful software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2017 Pros Very friendly developer and support team, they are very willing to go the extra mile for their users. Cons The only negative thing I have to say is the scheduler design can become very cramped when adding more than 30 therapists. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ME Mona E. Owner ### "SpaGuru" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 19, 2014 I am very happy to use SpaGuru software it helped me a lot in my business and the customer service is more than perfect I just have small issues that i cant use a lot of options (may be it is related to my country system) like sending emails or sms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Stephanie S. Co-Owner ### "SpaGuru review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 December 1, 2014 Easy to use software. Customer service is normally great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Johan H. Founder ### "Spa Guru product review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 30, 2014 To whom it may concern, Spa Guru is a great product that we use in our health and wellness businesses. Its user friendly with loads of reporting functionality. The owners Gary and Colette Halberstadt is always helpful and open to ideas and suggestions for new functionality. After sales service, product ease of use, functionality and training are very important aspects to consider. We have tried other products specific to the Spa industry and I would definitely suggest this product over any other competitors in the market. Kind regards Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LL Liza L. Spa Supervisor ### "Go for it!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 24, 2014 We have been using SpaGuru for four years now and we cannot think of a single complain. We are very satisfied with the software features and the staff are all very accommodating. You get the answers and solutions in just a click. If you are looking for a spa software...SpaGuru is highly recommended!!! Go for it!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tamara B. Manager ### "Spa Guru Evaluation " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 21, 2014 Spa Guru has been an amazing addition to our Spa. It does a lot of great reports and we love the user friendly online booking service which is now linked to our website. The marketing facility where you can set up emails & sms's from & schedule them to run at certain times or days is awesome too. The only recommendation I have to future spa's is install Spa Guru before you open so that you can load everything - stock, services, products as with any system it is time consuming & difficult if you fall behind. Most of the facilities are user friendly, just a few that are a bit complicated that you need to get around. The customer after sales service is unbelievable, you can phone through & someone will assist you immediately. Another great feature is that I have the system on my lap top which is synced & I can make or delete booking outside of the spa. All and all it is a great system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/104650/CHIDESK/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.