--- title: "Caselle Utility Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Caselle Utility Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more." source_url: "https://www.capterra.com/p/104808/Caselle-Utility/" page_type: "product" language: "en" --- # Caselle Utility Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Caselle Utility ## What is Caselle Utility? Web-based utility billing management solution that helps businesses with maintenance orders, tax certifications, issuing checks & more. ## What is Caselle Utility used for? [Utility Billing](https://www.capterra.com/utility-billing-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Caselle Utility?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.caselle.com&name=Caselle Utility) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Caselle Utility 4.0 (4) VS. [4.6 (54)](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) Starting Price Contact vendor Starting Price $100 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (4) Ease Of Use 4.6 (54) Value For Money 3.3 (3) Value For Money 4.5 (45) Customer Service 3.3 (4) Customer Service 4.8 (51) ## Caselle Utility alternatives Highest Rated [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [ExpenseLogic](https://www.capterra.com/p/75789/ExpenseLogic/) [4.8 (31)](https://www.capterra.com/p/75789/ExpenseLogic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/75789/ExpenseLogic/) [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) [4.3 (132)](https://www.capterra.com/p/119791/Heartland-Payment-Processing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) [View all alternatives](https://www.capterra.com/p/104808/Caselle-Utility/alternatives/) ## FAQs about Caselle Utility Overview ### What company size and specific industries is Caselle Utility built for? Caselle Utility is designed for government organizations and service districts of any size that need utility billing support. It fits public-sector groups handling customer payments, maintenance orders, tax certifications, meter readings, and supplemental billings, especially municipalities and similar utility providers. Features and Usability ### What are the key features of Caselle Utility? Caselle Utility offers billing and invoicing, customer management, and payment collection for water, electricity, natural gas, and trash utilities. Core functions include metered and non-metered billing, meter data management, rate management, ACH payment processing, online payments, penalty and cut-off processing, and work order management. Getting Started and Support ### What training and onboarding options does Caselle Utility offer? Caselle Utility provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training and live online sessions support guided instruction, webinars cover scheduled group learning, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Caselle Utility offer? Caselle Utility provides chat support for customer assistance. No reviewer feedback about support quality or response experience is available, so only the listed support channel can be confirmed. ## Features AI summary Based on 182 Utility Billing reviews Capterra reviewers highlight these as the features buyers value most when choosing utility billing software: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) Caselle Utility includes **Billing & Invoicing** and **Metered Billing**, covering two of the top features buyers look for in this category. However, it does not include **Usage Tracking/Analytics**. Instead, it offers **Meter Data Management** (**50%**), which gives teams another way to monitor consumption data and maintain accurate billing records. Together, these features help businesses bill customers correctly, manage meter-based charges, and keep utility operations organized. Billing & Invoicing 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Metered Billing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Meter Data Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, clean, and/or analyze customer usage data collected by metering systems ACH Payment Processing 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Customer Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions Non-Metered Billing 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process billing for a product/service with a fixed monthly charge Caselle Utility 15 features ### All Features - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Customer Management: Store and organize information about customers and previous interactions - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Trash: Utility billing for trash/garbage - For Water: Utility billing for water - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Rate Management: Track/optimize rates in relation to usage - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 3.5 (4) 3.5 Based on 4 reviews ## Pricing Value for money 3.3 (3) ### Starting price Free trial not available Value for money 3.3 (3) 3.3 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (4) 3.3 Based on 4 reviews ## User reviews Overall rating 4.0 Based on 4 reviews Filter by rating 5(1) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent KP Kristy P. Finance Clerk Utilities ### "Benefits out way the negative" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 23, 2022 Okay, for government it works well; however, there are times you have to navigate through too many screens for one item. There are glitches that occur that hinder use, but is not consistent. Overall, works and does the job needed. Pros The ability to use multiple tabs and have a checklist for assistance. Cons There is no editing once the GL is updated. Should have the ability to make changes with comments Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User GIS Coordinator Utilities ### "Caselle is better than most" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 May 10, 2022 Overall good. But could be better Pros The overall user interface is modern and intuitive Cons Interacting with other business systems is difficult. The work order management is non existent. Reasons for choosing Caselle Utility Price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Carolyn M. ### "Caselle is very accurate and efficient for Utility billing" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 15, 2018 That I can explain the amount of water used by a customer and look back over a history of years worth of uses; for example, how much water they have used each June for years. Pros The amount of information that can be viewed on one page: I can view over a years worth of Water Utility usage on one page. Very helpful when comparing month to month with a customer on the phone. Cons Printing out the pages are very light. The new version is slower than the older version to arrow from account to account. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Carolyn M. ### "Caselle Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 10, 2017 We just very recently updated to Caselle Clarity. It is slower than molasses, functionality is worse than basic regular Caselle; the old version is much better, and of course, less expensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.