Who Uses This Software?

Local Governments and Special Service Districts

Average Ratings

2 Reviews

  • 4 / 5

  • 2.5 / 5
    Ease of Use

  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Caselle
  • www.caselle.com/
  • Founded 1978
  • United States

About Caselle Utility

Caselle Utility Management offers a unique solution for all your specialized billing needs. This application is designed for any organization that deals directly with customers and needs an efficient way to keep track of billings and metered services. You can track customers, meters, and services by location. Customize your billings and payment arrangements to meet the unique needs of your organization. Send out bills while reporting all the necessary information. Additional interface option

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Caselle Utility Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

Caselle Utility Reviews

Caselle is very accurate and efficient for Utility billing

Feb 15, 2018

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: The amount of information that can be viewed on one page: I can view over a years worth of Water Utility usage on one page. Very helpful when comparing month to month with a customer on the phone.

Cons: Printing out the pages are very light. The new version is slower than the older version to arrow from account to account.

Overall: That I can explain the amount of water used by a customer and look back over a history of years worth of uses; for example, how much water they have used each June for years.

Caselle Review

Feb 10, 2017

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: We just very recently updated to Caselle Clarity. It is slower than molasses, functionality is worse than basic regular Caselle; the old version is much better, and of course, less expensive.