--- title: "Caselle Utility Billing Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Caselle Utility Billing Software - reviews, pricing plans, popular comparisons to other Public Works products and more." source_url: "https://www.capterra.com/p/104808/Caselle-Utility/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Caselle Utility Billing Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Caselle Utility Billing ## What is Caselle Utility Billing? Web-based utility billing management solution that helps businesses with maintenance orders, tax certifications, issuing checks & more. ## What is Caselle Utility Billing used for? [Utility Billing](https://www.capterra.com/utility-billing-software/)[Public Works](https://www.capterra.com/public-works-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Caselle Utility Billing?[Manage this product listing](https://www.g2.com/products/caselle-utility-billing/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Caselle Utility Billing 4.0 (4) VS. [4.6 (54)](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) Starting Price Contact vendor Starting Price $100 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (4) Ease Of Use 4.6 (54) Value For Money 3.3 (3) Value For Money 4.5 (45) Customer Service 3.3 (4) Customer Service 4.8 (51) ## Caselle Utility Billing alternatives Highest Rated [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (14)](https://www.capterra.com/p/32550/Banyon-Utility-Billing/reviews/) Starting price $2295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [ExpenseLogic](https://www.capterra.com/p/75789/ExpenseLogic/) [4.8 (31)](https://www.capterra.com/p/75789/ExpenseLogic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/75789/ExpenseLogic/) [View all alternatives](https://www.capterra.com/p/104808/Caselle-Utility/alternatives/) ## FAQs about Caselle Utility Billing Overview ### What company size and specific industries is Caselle Utility Billing built for? Caselle Utility Billing is designed for government organizations and service districts of any size that manage utility billing, customer payments, maintenance orders, tax certifications, meter readings, and supplemental billings. It fits public-sector teams handling utility services rather than general commercial businesses. Features and Usability ### What are the key features of Caselle Utility Billing? Caselle Utility Billing includes billing and invoicing, customer management, and payment collection for utility operations. It also offers meter data management, metered billing, non-metered billing, rate management, and penalty/cut-off processing, plus ACH payment processing, online payments, and work order management for electricity, natural gas, trash, and water. Getting Started and Support ### What training and onboarding options does Caselle Utility Billing offer? Caselle Utility Billing provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports face-to-face instruction, live online sessions allow guided remote learning, webinars cover group presentations, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does Caselle Utility Billing offer? Caselle Utility Billing provides chat support. Users can contact support through that channel for questions or troubleshooting. No reviewer feedback about support experience is available, so response times, helpfulness, and common frustrations cannot be described from user sentiment. ## Features AI summary Based on 182 Public Works reviews Not all Utility Billing products cover every feature buyers care about most. Here is what reviewers highlight as essential when choosing a solution: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) Caselle Utility includes **Billing & Invoicing** and **Metered Billing**, so it covers two of the top features buyers look for in this category. However, it does not include **Usage Tracking/Analytics**. Instead, the product offers **Meter Data Management** (**50%**), which gives teams another way to monitor meter-related information and maintain accurate billing records. Together, these features help businesses manage recurring charges, bill based on consumption, and keep utility operations organized. Billing & Invoicing 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Metered Billing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Meter Data Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, clean, and/or analyze customer usage data collected by metering systems ACH Payment Processing 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Customer Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions Non-Metered Billing 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process billing for a product/service with a fixed monthly charge Caselle Utility Billing 15 features ### All Features - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Customer Management: Store and organize information about customers and previous interactions - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Trash: Utility billing for trash/garbage - For Water: Utility billing for water - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Rate Management: Track/optimize rates in relation to usage - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 3.5 (4) 3.5 Based on 4 reviews ## Pricing Value for money 3.3 (3) ### Starting price Free trial not available Value for money 3.3 (3) 3.3 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (4) 3.3 Based on 4 reviews ## User reviews Overall rating 4.0 Based on 4 reviews Filter by rating Counts reflect reviews available in this feed. 5(1) 4(2) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful FC Finance Clerk Finance Clerk Used the software for: 1-3 years ### "Benefits out way the negative" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 24, 2022 Okay, for government it works well; however, there are times you have to navigate through too many screens for one item. There are glitches that occur that hinder use, but is not consistent. Overall, works and does the job needed. Pros The ability to use multiple tabs and have a checklist for assistance. Cons There is no editing once the GL is updated. Should have the ability to make changes with comments GC GIS Coordinator GIS Coordinator Used the software for: 3-5 years ### "Caselle is better than most" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 May 12, 2022 Overall good. But could be better Pros The overall user interface is modern and intuitive Cons Interacting with other business systems is difficult. The work order management is non existent. RE Reviewer ### "Caselle Review" 3.0 February 13, 2017 We just very recently updated to Caselle Clarity. It is slower than molasses, functionality is worse than basic regular Caselle; the old version is much better, and of course, less expensive. AA Administrative Assistant Administrative Assistant Used the software for: 3-5 years ### "Caselle is very accurate and efficient for Utility billing" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 16, 2018 That I can explain the amount of water used by a customer and look back over a history of years worth of uses; for example, how much water they have used each June for years. Pros The amount of information that can be viewed on one page: I can view over a years worth of Water Utility usage on one page. Very helpful when comparing month to month with a customer on the phone. Cons Printing out the pages are very light. The new version is slower than the older version to arrow from account to account. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.