# ABC Ignite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ABC Ignite the right Membership Management solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/104888/Datatrak/reviews --- ABC Ignite 3.7 (39) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ABC Ignite Ease of use 3.6 Customer Service 3.8 ## Pros and Cons in Reviews RK Ron K PresidentRecreational Facilities and Services, 11 - 50 employeesUsed the software for: 1-2 years. “There are certainly better options available for single facilities that make training, onboarding and usability much simpler.“ June 9, 2023 BE Brianna E Gym ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “It is not user friendly for our staff and the numerous steps without being able to open and view various pages and the time it takes to locate abs do anything in the software is not ideal.“ June 5, 2023 LU Lauren U Sales AdvisorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “I like that ABC can integrate with CRM systems since we did not have one with ABC included and had a member portal option available.“ April 21, 2022 SS Shsin S Gym ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “However, tech support, reports, point of sale, data entry, member portal, and retention are all below standard performance or nonexistant.“ March 23, 2022 KK Kari K WriterWriting and Editing, Self-employedUsed the software for: I used a free trial. “You can easily navigate this system even if you don't consider yourself an expert with programming.“ February 15, 2022 SD Steve D OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “For our single gym the price was pretty steep and when we renewed they did not have any options.“ May 10, 2022 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeff P. Owner Used the software for: 1-2 years ### "Positive - Allows us to accomplish our business objectives" March 9, 2018 4.0 I was able to manage the business better with reporting. / Able to track members payments and feel secure about proper billing of the members. Pros I refer to Datatrak as the hub and spoke model. Datatrak is the hub and all other solutions integrate / connect and talk to it. This allows me to be competitive in the market. Cons It would be nice to be able to have more then one datatrak screen open at 1 time when configuring the system or addressing the members needs. Review Source SD Steve D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "The biggest and most experienced - bigger is not always better." May 10, 2022 4.0 Overall they were a B+. Stable software, great up-time and availability, good reporting. For our single gym the price was pretty steep and when we renewed they did not have any options. Ultimately we found a system that met our needs at a much lower cost for the software and CC fees. Pros It is a very stable platform with great reporting capabilities. It manages members and payments seamlessly. Although it should since it is the bread and butter of the software. Customer support was 24-7 and fantastic. Very quick to respond and very knowledgeable. Cons The stable platform is based on an older technology so customizations or changes are very difficult. Upgrades were promised based on a new browser based system but they were delayed endlessly. The browser is just a "skin" over the legacy system. It worked for our small 24-7 so this is not really a criticism, just a fact if you are looking for cutting edge technology. The monthly fees were high and they had add on fees for processing and "system maintenance" fees Alternatives considered [Gym Business Manager](https://www.capterra.com/p/151118/MoneyMovers/)[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[Gym Insight](https://www.capterra.com/p/127557/Insight/) Reason for choosing ABC Ignite We inherited ABC, but did renew for two terms. Review Source BE Brianna E. Gym Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "ABC Fitness Review" June 5, 2023 3.0 Mediocre to say the least. Software needs to be updated in various ways to match the needs for fitness staff and facilities who are using it. Pros The area that is most impactful would be the reports section and the different reports that we can build. Cons It is not user friendly for our staff and the numerous steps without being able to open and view various pages and the time it takes to locate abs do anything in the software is not ideal. Sometimes I am able to troubleshoot things faster than the Tech support department. Review Source SK Shawnda K. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Support and Resources Are Endless!" July 10, 2020 5.0 With the busy club environment and wearing many hats ABC's technical and client management team makes the member management tasks easy. Pros The learning tools and resources for navigating the software makes training new staff effortless! As the business has evolved we have been able to configure the software to support our growing offerings. Cons In comparison to other platforms we have used we have yet to be disappointed in the capabilities of Datatrak. Switched from [ASF Payment Solutions](https://www.capterra.com/p/161656/my-Club-Business/) ABC offered a better overall solution and support. Review Source VR Verified Reviewer Sales Manager Used the software for: 2+ years ### "Utilized DataTrak in health club setting for membership base." November 10, 2017 4.0 Pros DataTrak is extremely reliable program, there has never been a loss of data and you are informed in advance of any down time for maintenance, which is rare. The software is a bit dated aesthetically, but it functions very well. Their customer service is great. I managed a 24 hour facility and members would swipe in with their keytag. When our door stopped functioning, support was on the issue right away and extremely helpful. I've called multiple times about member issues and every time the customer service team responds quickly and always has a positive attitude. Cons The only time this software is difficult is when you're dealing with reporting. Creating or editing reports can be time consuming and is not user friendly. Review Source SG Sarah G. General Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "ABC Blows, don't waste your time" December 21, 2023 1.0 I hope they go bankrupt. This is the absolute worst company I've ever worked with Pros absolutely nothing. I hate this company with the fire of a billion white hot burning suns Cons I can't hit just one thing. It's the entire program. Constantly screwing up our memberships, not turning off fobs, I have had to completely redo accounts, call center isn't even in the United States...you get an Asian lady named "\[sensitive content hidden\] ".....yeah right, \[sensitive content hidden\] ......members are left outside due to fobs not working on current accounts, call center tells them they don't exist. Review Source VR Verified Reviewer Director of Operations Used the software for: 2+ years ### "Datatrak keeps my business functioning properly! Great basic CRM. " December 5, 2017 4.0 A very easy CRM that has all the tools we need for our business Pros I love how accessible DataTrak is to learn. Everything is categorized nicely and makes sense for its order. Cons I wish that we could use call in passwords for members at other clubs. Sometimes it's a hassle when I'm trying to provide good customer service to have to bounce the member around. Review Source Eva D. Fitness Sales Advisor Used the software for: 6-12 months ### "Great Customer Tracking Software" January 9, 2018 4.0 Pros Easy, reliable customer data. Love being able to leave notes on interactions and have detailed check-in history, billing, documents, etc. Cons The design is a little clunky and moving through the different screens isn't the smartest. Like, if I do a search and accidentally click on the wrong name, I have to right click and hit back instead of being able to backtrack within the page. Review Source Vladyslav B. Personal Trainer Used the software for: 6-12 months ### "Awesome customer support " July 17, 2018 4.0 Pros Works great when everything is set up correctly and you actually know how to use it. Easy to learn. Great support. Cons Still can't figure out how to use a couple of features. Possibly because I am not cleared to set up of the features so cannot always use it to its full capacity. Have to call to make refunds. Would love a button for that. Needs a back button too Review Source AB Angie B. Cafeteria Assistant Education Management Used the software for: 2+ years ### "My experience has been great with ABC software!" January 3, 2018 4.0 Pros I like how easy it is to use this software. We use this at Planet Fitness where I am a member services associate. This software makes it easy to sign members up, update their billing and look up all the features of their membership plan. This system has been easy to learn and stays up to date with all of our needs. I like how we can add alerts to members files so that if there is something wrong, it alerts us right away when they check in. Also, printing the morning paperwork reports is very simple. I love how helpful ABC is. Cons One of my only complaints is that you cannot delete notes on members files without management approval. Review Source EK Eugen K. Administration Health, Wellness and Fitness Used the software for: I used a free trial ### "room for emprovement" July 21, 2022 3.0 the Advertising needs improving to the customers but needs spiciness Pros its basic needs to being catching like I needs to be wow Cons think of how to attract people attention short and sweet but with a bang not simple but out of the box Review Source JM Jarrett M. lead Consumer Services Used the software for: 1-2 years ### "Windows XP era relic" September 6, 2018 3.0 Pros The home check in screen is well laid out. Cons There are too many obscure steps to do what you need, and it tends to be buggy. Review Source SD Sherman D. Used the software for: ### "Decent Product/Company, but poor Value For Money" October 21, 2016 1.0 They promised me a price, then magically, I found out they were nickel and diming me for all sorts of charges. I hear this is what they do. Review Source ZS Zeke S. General Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Highly Don't recommend" May 18, 2023 2.0 their software is definitely capable - and we haven't seen the new Ignite face lift that modernizes it and would likely make ease of use. however this doesn't matter when I have horrible assistance in creating new reports I need, adjusting many accounts over into new membership types, changing out contracts for me, and just about everything I request that I'm not able to do myself. Pros Once learning their software I was able to do a lot capacity wise comapred to other software companies I've seen. Cons The customer service when needing big changes is terrible. my assigned agent was new, and I quickly passed him in knowing about their software only having used it a few months more than him. Many of their higher ups wouldn't even respond to me via email at all until a third email with a bit of attitude about needing a response or what is going on. To this day we are shopping for a new company as we are going one over a month since my initial request to implement a new "additional services" contract to be signed for our new kid zone. I have members signing paper copies currently because i couldn't wait any longer to open up the space. Reason for choosing ABC Ignite was prior management. Review Source RK Ron K. President Recreational Facilities and Services Used the software for: 1-2 years ### "Great for traditional big box fitness facilities" June 9, 2023 3.0 Billing fees are much higher than similar software packages and more inline with large corporation with multiple facilities. There are certainly better options available for single facilities that make training, onboarding and usability much simpler. Pros Capabilities to manage across multiple locations with ease and deploy packages and memberships broadly as well. Cons Outdated technology requiring extensive training. Cumbersome navigation. For a single facility with a fairly simple membership model, the complexity of the software was a drain on time and required significant training to gain comfort in. Review Source SS Shsin S. Gym owner Health, Wellness and Fitness Used the software for: 2+ years ### "Poor software management and system support" March 23, 2022 2.0 They are doing billing and access control at an acceptable level. However, tech support, reports, point of sale, data entry, member portal, and retention are all below standard performance or nonexistant. Pros Captures membership data Access control Billing daily Cons Poor/no support for gym owners Lack of response from management team Poor data reports Cumbersome and not user friendly Poor tech support Long hold time no solutions to ongoing problems Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[MotionSoft](https://www.capterra.com/p/43011/Powerful-Club-Management/) Reason for choosing ABC Ignite Billing processes Review Source LU Lauren U. Sales Advisor Health, Wellness and Fitness Used the software for: 2+ years ### "Lots of Potential" April 21, 2022 3.0 ABC was with us for a long time, so clearly we liked using ABC and found it useful. However, there are several ways to improve the look of it and make it easier for us to use. Pros I like that ABC can integrate with CRM systems since we did not have one with ABC included and had a member portal option available. Cons ABC was not super easy on the eyes or user friendly. ABC did also not make it easy to switch primaries or run clean reports Review Source SR Samantha R. Admin Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Solid base but in need of an upgrade!" October 10, 2018 3.0 Overall, I think that DT is heading in the right direction but changes need to be made. The software needs to be updated and there are a few changes that I would really like to see (ex. the ability to customize). It could also benefit from a 'makeover' as in all honestly, the visual of the program is not appealing at all. Pros There were A LOT of different functions, which was mostly fantastic. It was also fairly easy to navigate and train new employees on. Cons I really wish that there was more freedom to customize the program. I found that it almost had TOO many functions and features and not all of them were applicable or necessary. The program also stopped working at least a few times a week, and since we used this program at the front desk of a very busy gym, this made for some incredibly stressful situations. Customer support was not great also, so I would say that area needs some attention. Review Source AI Angi I. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Worst customer service ever! The company completely changed about 6 months after we started using " April 5, 2022 1.0 Awful! Losing members because no one is ever available to help in situations! EVER!! Unless you want to talk to someone in India that has no flipping idea about the software!!!! Pros I can’t think of anything positive! It’s been a nightmare!! We’ve lost members because of the lack of help! Now they’ve outsourced to India! When there’s a problem, you will never get a quick solution if you get a solution at all!!! Cons EVERYTHING! Client services. Tech support. The fact that if you email about an issue there is no help immediately. EVER Reason for choosing ABC Ignite They talked a great game. They know what a pain it is to switch once they “got ya” Review Source MG Mikaelah G. Fitness Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Best Product for Club Management!" May 6, 2021 5.0 We have solved nearly every club management issue with ABC. Anytime we have questions or issues their customer service team is always happy to show us tips and tricks about the software while taking control of our screen so we can see exactly what they are doing. Pros ABC Fitness Solutions is fantastic for running a gym! From creating memberships, managing employee timesheets, tracking trainer sessions, monitoring door access, and more we could not function without it! Not to mention their customer service representatives are absolutely wonderful to work with! They are so incredibly helpful and go above and beyond each time. Cons The software version we have tends to be a little outdated as far as aesthetics but we do not have the most current version of the software. Review Source SM Samuel M. Business Development Representative Computer Software Used the software for: 2+ years ### "I used DataTrack as a personal trainer for 2 years to track and record sessions with clients." March 13, 2018 5.0 Daily sign ins and scheduling for personal training clients. Updated client files and notes that could be used for upcoming sessions. Employee income tracking on a weekly basis. Pros The ease of use with DataTrack was great. Took me less than a day to learn and having a tool that would quickly let me change my schedule was great. Datatrack allowed me to see which of my clients sessions were funded and which werent. This saved me countless hours by not having to check or client payment files. Cons It can be slow and at times would crash. There were multiple occassions where Datatrack did not save the changes I had made after I had already logged out. The interface would sometimes lag behind payments and not tell if a client had funded sessions for a few days which led to some rescheduling when it wasn't actually necessary. Very rarely though. Review Source BL Brie L. Fitness manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Very slow software! " November 6, 2020 4.0 it's okay- i am not sure if there is a better/ faster platform out there but if there was, i would love to try it out! Pros I like that it is able to hold all of the information from our members for all of our gyms. We have a lot of locations and you are able to locate any member from any location Cons it is super slow!!! i know it is usally processing a million things at once but we constantly have it freeze up on us when we are in the middle of something. also, when it freezes we are unable to basically anything since all of our business goes through there Review Source LK Lexi K. Membership Sales Rep Health, Wellness and Fitness Used the software for: 1-2 years ### "Most Confusing Software Ever" November 26, 2018 2.0 Pros To be completely honest, as a user of this software, I am not a fan. I have no pros to share with you. Cons This software is confusing. There are way too many steps to do in order to perform one task that could be as simple as a click of a button. With Datatrak, we use it at our gym.. We are unable to delete repeated members because they won’t allow us to. As a user for over a year and a half, I still am not able to understand this software completely. Review Source SD Sara D. Club specialist Health, Wellness and Fitness Used the software for: 2+ years ### "DataTrak for fitness" October 9, 2020 5.0 I have no complain regarding the software, I would highly recommend. Pros I have personally used the datatrak systems for 6 almost 7 years. The system is wonderful and works for the company. Cons The software is simple to use and easy to navigate. It worked well with our process that were set in place. Review Source BR Brendan R. General Manager Farming Used the software for: 2+ years ### "Time Keeping needs an update" February 19, 2019 3.0 Pros The system is very stable, efficient and easy to use for keeping time and piece rate counts Cons The system is lacking robustness, and updates for modernization. We are looking for alternate, more sophisticated system to take us to the next level. Review Source Similar Products Featured ## Related categories [Fitness](https://www.capterra.com/fitness-software/)[Gym Management](https://www.capterra.com/gym-management-software/)[Membership Management](https://www.capterra.com/membership-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.