# IT Asset Management Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about IT Asset Management Software - reviews, pricing plans, popular comparisons to other IT Management products and more.

Source: https://www.capterra.com/p/104949/IT-Asset-Management

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# 

 IT Asset Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

IT Asset Management

## What is IT Asset Management?

Easy to use full lifecycle ITAM with discovery, software asset management, procurement, storage, spares, barcoding, servicing, deployment, disposal and powerful reporting. Integrates to all systems including Intune, SCCM, AD, AWS, GCP, Azure and JIRA. Users see only the data and functions relevant to them and can login from any device without installation. The software is deeply configurable in short timescales, providing excellent time to value. USAF security cleared for NIPRNET and SIPRNET.

## What is IT Asset Management used for?

[IT Asset Management](https://www.capterra.com/it-asset-management-software/)[CMDB](https://www.capterra.com/cmdb-software/)[IT Management](https://www.capterra.com/it-management-software/)

Top alternative

Featured

Overall rating

Based on 6 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1000

Per Feature, Per Year

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

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Do you work for IT Asset Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.xassets.com&name=IT Asset Management)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### IT Asset Management

4.8 (6)

VS.

[4.9 (477)](https://www.capterra.com/p/181954/Iru/reviews/)

Starting Price

$1000

Per Feature, Per Year

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (6)

Ease Of Use

4.9 (477)

Value For Money

5.0 (6)

Value For Money

4.6 (466)

Customer Service

5.0 (6)

Customer Service

4.9 (471)

## IT Asset Management alternatives

[4.5 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/)

Starting price

$108.00

Per User, Per Month

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$29.00

Per User, Per Month

[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting price

$129.00

Per User, Per Month

[4.1 (195)](https://www.capterra.com/p/13803/N-central/reviews/)

Starting price

$1.75

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/104949/IT-Asset-Management/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Asset Tracking

5.0 (2)

150.00% of 2 reviewers that rated this feature as important or highly important

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Inventory Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

Reporting/Analytics

4.5 (2)

150.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Access Controls/Permissions

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Alerts/Notifications

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Barcode/Ticket Scanning

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Scan barcodes to ensure accurate pricing and label tracking

IT Asset Management 56 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Scan barcodes to ensure accurate pricing and label tracking

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and monitor efficient handling of all changes/transitions

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Configure existing workflows to meet your organization's needs

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, store, and access client contracts or licenses

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

A chronological record of actions or occurrences within a network, software, or process

Manage and track all disruptions and incidents

Track and manage inventory levels to maintain proper supply

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Managing inventories and tracking changes to hardware and software configurations

Monitor the movement of one or more IT assets throughout the organization

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Track and organize the number of licenses available to the organization

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Observe and track the demand, usage, progress or quality of a system, product, or user

Install software updates and bug fixes remotely

Organize and manage all processes/procedures involved in purchasing goods and/or services

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Access work applications remotely, for when working away from the office and/or traveling

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Review, approve and cancel requests for goods/services to be purchased

Online portal through which end users can access the system, manage tasks, or obtain information

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Set and monitor service level agreements to ensure timely response and resolution

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Manage all supplier data and operations

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, design and manage workflows for repetitive tasks

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Features

4.7 (6)

4.7

Based on 6 reviews

## Pricing

Value for money

5.0 (6)

Free Trial

Free Version

Basic

$1,000

Per Feature,Per Year

Value for money

5.0 (6)

5.0

Based on 6 reviews

## Integrations

[

Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[

ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[

Vivantio](https://www.capterra.com/p/216733/Vivantio/)[

System Center](https://www.capterra.com/p/70929/System-Center/)[

AWS Config](https://www.capterra.com/p/205398/AWS-Config/)[

Workspace ONE](https://www.capterra.com/p/206931/VMware/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (6)

5.0

Based on 6 reviews

## User reviews

Overall rating

4.8

Based on 6 reviews

Filter by rating

5(5)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SC

Scott C.

ICT Disaster Response Specialist

Civic & Social Organization

### "Outstanding product and extremely customizable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 17, 2024

Overall experience has been wonderful. As mentioned, I've never come up with something that I want to have done or a problem I need solved that xAssets can't help with. Support is great, cost to value received is great, and we're very happy with the product and it's capabilities.

Pros

Whenever I talk to my rep about a new request or "is it possible to" question the answer has always been "sure, we can do that". Always is a strong word and used intentionally because I've yet to throw something at xAssets that it's not able to handle. Parent/child relationships, automated maintenance emails, deploying from stack type records... it's all there.

Cons

Picking something I don't like about xAssets is difficult but if pushed I would say that the level of potential to do almost anything leads to some very daunting setup procedures. The normal day to day interaction with the tool is simple - the end users will take to it very quickly. However, if you want to set up some new functionality that involves customization then you'll likely need to engage support. The good news is that support is incredible. They're highly responsive, easy to communicated with and understand, and willing to go above and beyond regularly.

Reasons for choosing IT Asset Management

xAssets could do everything I wanted. It had an on-prem option and never once did anything say "sorry, our tool can't do that". It was always an immediate "sure, no problem" or "let me get back to you with some options". The price wasn't ridiculously low but it was very reasonable and the annual subscription cost is well worth the level of support we receive.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 30, 2024

A huge "thank you" Scott for this wonderful review. We are addressing the "daunting" aspect with simplification of the configuration interfaces in the next few releases, but of course the "ability to do anything" will often require some detailed work to ensure that the flows, validation, UI, data handling, and database interactions are properly optimised for ease of use, performance, and data integrity :)

DJ

David J.

Assets and Procurement Officer

Non-Profit Organization Management

### "Aus - LiveBetter"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 8, 2024

Very very happy with this product, XA team was very helpful and knowledgeable. Good communicators. Product very easy to install, setup and use.

Pros

Asset tracking, Intune integration, very customizable

Cons

Not sure there is any.

Switched from

[Jira](https://www.capterra.com/p/19319/JIRA/)

Jira could not do what we needed it to do, XA did.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Project Manager

Information Technology and Services

### "A Game Changer: Xasset Delivers Customized Asset Management Bliss!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 30, 2024

Pros

The Xasset team worked closely with us every step of the way, ensuring the customization met our exact requirements. With their strong technical expertise, they recommended more accurate solutions for us to achieve our goal. Needless to mention their outstanding support!

Cons

Everything was great! They did everything within the software capability.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Darren M.

Business Analyst

Hospital & Health Care

### "Xassets"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 22, 2023

We now have a fully structured asset tracking tool with a feature set that suits our needs, Jira integration, Procurement process and Contract tracking and alerts. The tool has a wide range of feature sets and even has the ability to track fixed business assets such as fleet vehicles and office equipment like tables, chairs etc. It really is the Swiss army knife of tools, limited only by your imagination. I was also impressed with some ideas i considered to be useful to my situation and the team at Xassets were easy to work with to implement these.

Pros

We were in a position of not knowing what our fleet was or where it was. Being a not for profit we needed a solution that would perform the required tasks and be cost effective to the business. Our most important goal was to find a tool to use that would work with our new Jira install. Xassets was weighted against other tools and clearly stood out ticking all the boxes.

Cons

For us, the company is based in the US, so the time difference was about 24 hours, this was never a major show stopper however as the team were always quick to respond and resolve any issues. If that's the cons then that's the only one.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NK

Naveen K.

Desktop Engineer

Banking

### "xAssets - Asset Management Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 22, 2020

Our first priority was to integrate the tool with SCCM and Active Directory and get the same number of Desktops & Servers in the Report and xAssets was successfully completed that in our Test lab, hence we decided to buy this software.

Pros

We have been using xAssets 7.0 since 2017 for our Hardware and Software Inventory, It is Simple, Secure and Integrates well with our SCCM and Active Directory. It discovers not only desktops & Servers but other assets like phones, Turrets, Printers, Switches etc. Also we can create and edit custom reports easily.

Cons

We would like to setup a rule to delete the decommissioned Assets after a period of 30-60 days which xAssets does not support the feature,Hopefully they work on this to add in their future versions.

Alternatives considered

[SysAid](https://www.capterra.com/p/107225/SysAid/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 7, 2020

Thank you for this excellent review. We can setup a rule to decommission assets based on any calculable criteria, and we can do this within your support subscription (i.e. without futher charges).

PD

Paul D.

Operations Support Analyst

Automotive

### "Awesome Product & Outstanding Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 18, 2020

Our overall experice is fantastic. xAssets is a huge upgrade from our old, manual system. We love the automation as a result of synchronizing with other systems. This product allowed us to be more effcient in managing our IT assets. Support is also very important to us and xAssets always resolves any incidents promptly. I hightly recommend xassets for your IT asset managment needs.

Pros

I liked most the automation aspects of the solution and how we were able to customize it to fit our needs.

Cons

No complaints. Intially there were a few kinks with integration, however xAssets worked diligently to resolve those issues quickly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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