Chadha Software Technologies

PHPKB


4.5 / 5
7 reviews

Who Uses This Software?

Customer Support & Knowledge Management


Average Ratings

7 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $285.00/one-time
  • Pricing Details
    License pricing is based on the number of required admin users.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Chadha Software Technologies
  • www.knowledgebase-script.com
  • Founded 2002
  • India

About PHPKB

PHPKB is the leading fully responsive web-based knowledge management software that allow support teams to create knowledge base articles to share step-by-step instructions and guides, along workarounds and solutions to common problems. It enables your organization to locate, capture and share information with customers.


PHPKB Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

PHPKB Reviews Recently Reviewed!


Honest Review after 1 Year of Usage

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We evaluated PHPKB for 2 months before making a decision to buy a self-hosted license. The sales person was extremely helpful, helped us configure our server to make sure it met the requirements for installation. We are using it from over a year now and we are fully satisfied. I can highly recommend it as the best value for money knowledge base software for internal as well as external use.

Cons: There is none in particular that we do not like about this software.

Overall: We are using PHPKB both internally (for our support agents) as well as externally (to help assist our customers in self-help manner). We have noticed that our support queries have reduced over 60% in last few months.

Great, Inexpensive Solution

Jan 26, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We've used PHPKB's hosted solution for about five years and the experience has been nearly flawless. We originally chose PHPKB because of the clean front end and easy-to-use interface, and of course, price. Over five years, I can't recall the system ever being down, and the PHPKB team has been outstanding and very responsive with customer support. Our users also had no significant issues and the solution just always worked as intended. We generated several million page views over time which was great given the niche market we're in. The main point I would make with these types of solutions is to line up your content people and keep them engaged to keep your site fresh. For the app, also carefully consider your reporting needs. I expect you could install and maintain this locally without a great deal of effort.

How cool is that!

May 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Knowledge base is one of the critical tools for both customer support and internal knowledge management. That's why 'omindware always aim to use the best technology available and do periodic market reviews to make sure we are using the latest and the most advanced tools. PHPKB let us look no further - it stands out amongst competition and has everything we currently need, and more. It lets us manage public articles, FAQs and documents, as well as private areas for select customers to provide personalized project documentation, training materials etc. It also features multi-language support so we don't even need to worry about maintaining several instances of it for different markets. How cool is that!

A simple and well thought out application that does what it says without extra fluff.

May 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've only been using PHPKB 8.0 for a short time, but I love it already. It does what I need and no more, which is perfect.

I was looking for a wiki or knowledge base product and I looked at many other possible solutions but all of them were complete overkill with lots of extra things and complications that I did not need.

I wanted a knowledge base and no more and that's what I've found in PHPKB 8.0.

(PHPKB 8.0, Owned (self-hosted), MySQL)

Super user-frendly interfaces, affordable, and great customer support.

Jun 10, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros:

- Intuitive user-interface

- Customizable (editable source code)

- Reasonable price

- Multi-language support

- Quick response and customer oriented technical support

- We received fixed codes for Japan specific issues.

Cons:

- No Japanese language assets

- Some Japanese specific issues (no JP mode on TinyMCE, date/time formats, pdf export, etc..)

- No Japanese support

- No updated manuals/tutorials

User friendly, flexible, efficient - great product and service

Jun 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our experience has been very good with PHPKB. The platform is great and the company has done a great job of responding to our requests for customizations. The end result is just about to launch, but we believe it will be well received by our customers.

PHPKB 6.0 Review

Mar 09, 2010
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: User Interface

Dashboard

Ease of Use

KB Statsitics & Reports

Flash Charts

Cons: None in particular

Overall: I'd highly recommend this knowledge base software to anyone who is looking for a stable, secure and feature-rich knowledge base solution.