# PHPKB Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PHPKB the right Knowledge Management solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/104988/PHPKB/reviews --- PHPKB 4.3 (9) [View alternatives](https://www.capterra.com/p/104988/PHPKB/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PHPKB Ease of use 4.4 Customer Service 4.6 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CG Craig G. Director of MIS Education Management Used the software for: 2+ years ### "Excellent knowledgebase product, easy to implement" August 26, 2022 5.0 Our customer-facing knowledgebase of technical articles has found a popular home on PHPKB. Our IT Helpdesk staff and technicians find increased productivity among customers as they are easily able to access information to assist in everyday needs. Pros Implementing a knowledgebase, including seamless SSO integration was quick and easy. Support was always ready to assist and guide configuration for the best results. Cons Less a con, more of a wish list requests: More robust handling of images in the WYSIWYG editor so that placement and size of images can be quickly and easily laid-out. Review Source JC Johny C. Consultant Information Technology and Services Used the software for: 1-2 years ### "Honest Review after 1 Year of Usage" April 17, 2019 5.0 We are using PHPKB both internally (for our support agents) as well as externally (to help assist our customers in self-help manner). We have noticed that our support queries have reduced over 60% in last few months. Pros We evaluated PHPKB for 2 months before making a decision to buy a self-hosted license. The sales person was extremely helpful, helped us configure our server to make sure it met the requirements for installation. We are using it from over a year now and we are fully satisfied. I can highly recommend it as the best value for money knowledge base software for internal as well as external use. Cons There is none in particular that we do not like about this software. Review Source NM Neil M. CEO Machinery Used the software for: Less than 6 months ### "No service" July 6, 2021 1.0 Terrible. Will never use them again Pros The software has some features, but there are far easier systems to use. Cons Regrettably this company refuses to honour their own Refund policy. Even after multiple attempts to have them honour their own commitments to refunds, they have refused to honour their policy. Review Source Response from Chadha Software Technologies August 24, 2021 This customer posted this review when his refund request was respectfully declined as per the "Illegitimate Refund Requests" section of our refund policy. His clear intention was to get the software license for free. He threatened to post a negative review if we didn't honor his request for a refund. MM Mike M. Director, Product Architecture Used the software for: ### "Great, Inexpensive Solution" January 26, 2016 4.0 We've used PHPKB's hosted solution for about five years and the experience has been nearly flawless. We originally chose PHPKB because of the clean front end and easy-to-use interface, and of course, price. Over five years, I can't recall the system ever being down, and the PHPKB team has been outstanding and very responsive with customer support. Our users also had no significant issues and the solution just always worked as intended. We generated several million page views over time which was great given the niche market we're in. The main point I would make with these types of solutions is to line up your content people and keep them engaged to keep your site fresh. For the app, also carefully consider your reporting needs. I expect you could install and maintain this locally without a great deal of effort. Review Source SS Sergey S. CCO Used the software for: ### "How cool is that!" May 24, 2016 5.0 Knowledge base is one of the critical tools for both customer support and internal knowledge management. That's why 'omindware always aim to use the best technology available and do periodic market reviews to make sure we are using the latest and the most advanced tools. PHPKB let us look no further - it stands out amongst competition and has everything we currently need, and more. It lets us manage public articles, FAQs and documents, as well as private areas for select customers to provide personalized project documentation, training materials etc. It also features multi-language support so we don't even need to worry about maintaining several instances of it for different markets. How cool is that! Review Source JB James B. Project Engineer / IT administrator Used the software for: ### "A simple and well thought out application that does what it says without extra fluff." May 6, 2016 5.0 I've only been using PHPKB 8.0 for a short time, but I love it already. It does what I need and no more, which is perfect. I was looking for a wiki or knowledge base product and I looked at many other possible solutions but all of them were complete overkill with lots of extra things and complications that I did not need. I wanted a knowledge base and no more and that's what I've found in PHPKB 8.0. (PHPKB 8.0, Owned (self-hosted), MySQL) Review Source TH Toshimi H. Training Manager Used the software for: ### "Super user-frendly interfaces, affordable, and great customer support." June 10, 2015 4.0 Pros: - Intuitive user-interface - Customizable (editable source code) - Reasonable price - Multi-language support - Quick response and customer oriented technical support - We received fixed codes for Japan specific issues. Cons: - No Japanese language assets - Some Japanese specific issues (no JP mode on TinyMCE, date/time formats, pdf export, etc..) - No Japanese support - No updated manuals/tutorials Review Source DS Debbie S. CTO Used the software for: ### "PHPKB 6.0 Review" March 9, 2010 5.0 I'd highly recommend this knowledge base software to anyone who is looking for a stable, secure and feature-rich knowledge base solution. Pros User Interface Dashboard Ease of Use KB Statsitics & Reports Flash Charts Cons None in particular Review Source SG Steve G. Director, Global E-Business Used the software for: ### "User friendly, flexible, efficient - great product and service" June 10, 2015 5.0 Our experience has been very good with PHPKB. The platform is great and the company has done a great job of responding to our requests for customizations. The end result is just about to launch, but we believe it will be well received by our customers. Review Source Similar Products Featured