Five Star Hotel Software

Five Star

3 / 5 1 review


Average Ratings

1 Review
  • 3 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

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About Five Star

Fully integrated management system. Reservations; room availability; guest history; check in/walk in; registration cards and much more.


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Five Star Reviews Recently Reviewed!


These people do not understand the meaning of customer service

Feb 21, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: I could never in good conscience recommend becoming involved with these people. The product is reasonable good, the support is not.

Pros: This is the third Hotel management system we have used in the past 20 years. This one is functionally as good or better than any we have had. It is reasonably easy to learn and use, has reasonable flexibility allowing you to tailor your reporting, and if used in conjunction with the food and beverage module, there is good connectivity and functionality

Cons: The sales line provided at time of purchase was nothing but salesman BS, promises were made, assurances were given regarding capabilities and performance, and it has been like pulling teeth to try and get the service people to have the system perform as we were promised it would. These people have an arrogant, belligerent and confrontational attitude to customer service. We have given up using them for support and are forced to do almost all system configuration, modification on our own. Thank goodness we have good people with 20 years of hospitality software who are intelligent and motivated to resolve issues on their own because there has been little support from 5-Star.