Guestline

Rezlynx

5 / 5 10 reviews

Who Uses This Software?

All hotels, serviced apartments, group hotels, independent hotels, student accommodation, hostels, pubs


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Guestline
  • www.guestline.com/
  • Founded 1991
  • United Kingdom

About Rezlynx

Rezlynx is a PCI compliant PMS to enable any sized property manage their bookings and operations efficiently and profitably. The cloud hosted software provides a range of modules integrated into one system with interfaces to leading OTAs, Global Distribution Systems (GDS), other Guestline solutions and third party systems. It is updated in real-time, and incorporates a comprehensive rate and availability management tool to ensure that revenue is maximised at every opportunity.


Rezlynx Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Rezlynx Reviews Recently Reviewed!

I love Guestline Rezlynx, I'm now proficient about it.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's not complicated once you get to know where you're going and what you're looking for. It's very accessible and easy to use.

Cons: When it slows down and kicks you out then it was the Guestline Server issue. But this has been investigated immediately once reported to Guestline support and it gets resolved quickly.

Overall: Access to use for all its functionality.

Vendor Response

by Guestline on May 12, 2017

Thank you for the great review Michelle!

Empowering software that is easy to use and read. True property management at it's best.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The team at Guestline have a refreshing common sense approach to Hotel Property Management. With industry grassroots professionals throughout their departments from first line support to the development team, you are assured of quality service, support and advice at all times. Seamless distribution of live availability across all channels with the ability to flex pricing easily, automatically and/or at will has proved invaluable. Ease of use combined with common sense terminology has proven successful in training staff at all levels from on-site front desk personnel to off-site head office accountants. Several years on from our first hotel install, we now have the full Guestline product set throughout our entire group. Being guest-centric has always maintained our strong position in the marketplace and with Guestlines help, we are now starting to offer digital check-in with smartphone door entry. Customers wishing to use this technology can be assured of swift check-in and check-out all safely transacted within PCI-DSS compliance.
Guestline? .....No Brainer!

Cons: No one product be it bespoke or otherwise, is perfect but in my opinion, Rezlynx ticks more boxes than the competition. Having implemented and worked with several PMS over the years as well as researching plenty of others, I am satisfied that we have the best of the breed.

Overall: Centralisation, standardisation and channel distribution,

Vendor Response

by Guestline on May 11, 2017

Thank you for the fantastic review Tony!

A strong scructured interactive system. Easy to use with great customer support.

May 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The support for me is superb. Always quick, polite and resolve any issues. Staff would even stay over shift to sort an issue!! The flexibility of the system and report control is also second to none.

Cons: One of my struggles with the system is the simplicity of print jobs and charge codes. If only it could be simplified!

Vendor Response

by Guestline on May 11, 2017

Thank you for the great review Adam!

I have used Guestline and rezlynx in several of the properties I have managed and it's great.

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Help desk fantastic and when you have had no training on the system and are self taught they are a godsend. Overall navigation very simple and for managers you can do everything if you know how!

Cons: Lack of training for new staff, pricing makes it difficult for smaller hotels to invest in this which is imperative particularly when staff leave and take all the knowledge with them. Groups and setting up packages still need to be simplified.

Overall: Very easy to integrate, we used zonal as well so good till linking system and good layout for housekeeping, revenue, forecasting etc. Great support from help desk.

Vendor Response

by Guestline on May 10, 2017

Thank you for the review Susie!

Great Solution

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I looked around for a couple of months to ensure I chose the perfect cloud based system for my hotel.
Guestline delivered everything I needed and a lot more.
The hotel is performing better than it ever has and I certainly put some of this down to the Guestline PMS and all its connected software.

Vendor Response

by Guestline on March 27, 2017

Thank you for the great review Gavin, fantastic results!

Enjoyable training

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: An all round great experience. Our trainer was second to none, professional, patient and extremely knowledgeable about the product. Nothing was too much trouble. Loving rezlynx so far it "makes sense" / flows, which my previous system didn't. I would definitely recommend it

Vendor Response

by Guestline on March 27, 2017

Thank you for such a positive review Nicky!

Love Rezlynz!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Having worked in hotels for over 20 years, and a few PMS systems, Rezlynz is the best I have experienced. Easy to use, meets all the requirements and the help desk are quick and very friendly and quick to respond.

Vendor Response

by Guestline on March 21, 2017

Thank you for the great review Christine!

Heads and shoulders above the rest!

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, helpful, friendly support staff.

Cons: None!

Overall: Having worked in hospitality for 18 years I have worked with many PMS systems, this is heads and shoulders above the rest, easy to learn, easy to train to new staff and a fantastic team at support who are only a phone call away. Our direct bookings have increased and we have a much greater control of both rates and packages. Cannot recommend highly enough!

Vendor Response

by Guestline on March 17, 2017

Thank you for a fantastic review Clare! We look forward to working with Lindeth Howe for many years to come!

A great PMS system with an excellent sales and support team!

Sep 25, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system is as complicated as you want it to be, the more you put in the more you can get out of it i.e. if you categorise bookings by market segments and add full contact details you can very easily pull reports to see who your guests are, when they stay and what they pay.
Also does the obvious of storing details and bookings etc for you manage your bookings and payments.
The team are always available and always respond very quickly to any queries or problems we may have, even if it is something simple like my usual "help, I cannot find a report that tells me x and y"

Vendor Response

by Guestline on September 26, 2014

Thank you Sarah - Really appreciate the review

Fabulous product with an excellent support network

Sep 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Rezlynx for two years now and haven't looked back since day one. The daily ease of use is excellent and the reporting system for management has the ability to give us information we didn't even know we wanted or needed. The fact that the system integrates with Guestline EPoS makes client billing as well as reporting easy.
Guestline offers a full support package with Rezlynx. The support is based in the UK and the team that answers your queries is technically savvy, polite and very efficient.
Finally - Guestline are always working on improvements to their software and are happy to take comments & suggestions on board. Knowing that you're always working with the latest release is a real bonus - especially as it's included in the package.

Vendor Response

by Guestline on September 26, 2014

Thank you Charlet! We are so pleased with this review!